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    Gilbert Nail Lounge

    4.0 (86 reviews)
    Closed 10:00 am - 6:00 pm
    Updated 1 month ago

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    Response time

    2 days

    Response rate

    50%

    Services - Gilbert Nail Lounge

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    Michelle M.

    I had a very disappointing experience at this salon. I went in for a pedicure and chose the fourth package, which is not the basic option. As soon as I selected it, I was questioned about my choice and felt like I was being pressured to upgrade. After I declined, the technician became noticeably rude and dismissive. The quality of the pedicure was extremely poor. My heels were barely addressed and actually looked drier when I left than when I arrived. The massage lasted about a minute, which was disappointing considering the package I paid for. I also upgraded to gel polish, but the finish is full of bubbles, and I don't even think it's the color I selected. To make matters worse, every single toenail was filed unevenly (see photo). As I was leaving, the technician patted me on the back in a way that felt rude and dismissive. Overall, this was by far the worst pedicure I've received in Gilbert. I left feeling like I paid for a service that was rushed, poorly done, and far below expectations. I won't be returning and cannot recommend this salon.

    Pedicure

    This is my favorite nail salon. The people that work here are so nice and so good at what they do. I've never had a bad experience. Sometimes I get my nails done before they're due just cause I love being here

    Love this place always return! Levi did an amazing job and they are all so nice and welcoming

    Levi did an amazing job! Everyone is super sweet and welcoming. I have been coming here for over a year and I'm never disappointed

    Gel manicure

    Would be a 5 star but my left hand didn't get the gloss shine look only the right did.. came in with husband I got manicure and pedicure done the 85$ pedicure and 40$ gel manicure. And he got the 85$ pedicure aswell.. great experience would definitely come back, just a disappointment I have to go by nail shine to make them match.

    Alexandra R.

    Highly recommend coming here, I have been getting my nails done by Levi for over a year now and he is absolutely wonderful!

    Dana's work on my mani in love with the shape with cat eye polish (natural nail)
    Maggie R.

    I went for the 1st time and was amazed on the customer service despite staying much later after closing. I ended up getting a mani/pedi and got Dana and Levi. They were both very transparent about pricing and provided a nice service. Dana definitely was outstanding she took her time on my nails and was very happy to address any concerns I had. The salon is beautiful, clean, and had lots of snack options. I can't wait to come back!

    Jelly pedi

    Came in for a jelly pedicure. Nancy was so wonderful. Very attentive and kind. Made sure everything was what i wanted during the whole service. Got a cat's eye polish. Very happy with my results. Highly recommend. Impeccable vibes and service.

    I visited for my first time today and was blessed to have Dana as my nail technician. I got gel x and I French with OPI Bubble Bath and OPI Funny Bunny. I'm very picky about nail shapes. I asked for almond but narrow and she nailed it! No pun intended :) . I'm sooooo happy with my nails and I'm definitely coming back to see Dana. Xoxo

    Wedding nails March 26

    There a bit pushy on you doing more services. Mia did my wedding nails. I went back a few more times but there just to pushy

    Almond shaped short nails
    Jenna G.

    Love this place! Clean and always friendly. On time with appointments. Levi is great and always does a great job with gel builder and shaping my nails. I like them short typically almond shaped and most people leave them too long but not Levi! He's great and I have been coming for a few months now.

    Kristin M.

    I am always apprehensive about asking for more complicated designs, so when I showed Dana the inspo photo and she was excited about it, I was thrilled! She loves doing fun nails, was methodical and precise, and truly cared about the final product. If you ask for Dana, you won't regret it!

    horrible horrible place. i've been here years ago when i lived in Gilbert! They were rude and did a bad job on my nails, the place was also very unsanitary. My sister lives close to this place and has gone there consistently for several years. She decided to take my mom there for Mother's Day (who never pampers herself or gets her nails done) and this is my moms hand. They didn't even comp this service at all! My sister kindly called later and told them what happened and the owner said that when they both come back, my moms nails would be free. So 2 weeks later my mom & sister go in for their fill. THEY WENT BACK ON THEIR WORD!!!! Both of them had to pay AGAIN! Both my sister and i are business owners in the service industry & this is absolutely terrible business practice. I never wrote reviews but this place is a NO GO.

    Obsessed with my nails and the overall service from Henry (nails) and the male tech who did my toes(my apologies for not remembering your name). Seriously the best service and they got me in and out in an hour so I could get back home to my baby. Cannot thank them enough for how great the service was and how amazing my nails look!! 11/10 no notes. Can't wait to come back in two weeks

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    We go here all the time. Bebe's amazing, and great vibes.we love there work and it always comes out amazing with great work.

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    Page 1 of 3

    Ask the Community - Gilbert Nail Lounge

    Review Highlights - Gilbert Nail Lounge

    Dana definitely was outstanding she took her time on my nails and was very happy to address any concerns I had.

    Mentioned in 14 reviews

    Read more highlights

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    4.3(798 reviews)
    2.9 mi
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    Beautiful place friendly staff…read moregood prices Jenny did my pedicure fabulous Im happy with my experience

    Honestly just leaving a review because I don't know how else to get ahold of the owner…read more Tonight I called to schedule an apt for me and my young daughter to get a pedicure and I was asked to hold while JJ got on the phone and started to tell me that I am not allowed to come in for services anymore. I'm absolutely shocked. Apparently my account is flagged because the last pedicure I got (also had a head spa apt) the girl didn't paint all my toes and I didn't notice till the day after. I work full time and have 2 littles and it is very hard for me to be able to schedule a time to do something for myself. So when I had tried 3 separate times to come get my toe painted every time I was told they didn't have room. Which is totally fine! I understand being busy! But I asked for a partial refund so I could walk into another salon and get it done. Which I did. I was not rude. I just couldn't make it work to come back for an apt in a timely manner so I simply asked a question and JJ gave me that partial refund with no explanation that I would be not allowed to come back. My problem is that I have been a very loyal customer for YEARS. I bring friends and family and my kids here! I love greenfield nails! I would have never asked for a partial refund if I understood I wasn't allowed to come back? I come because I truly think greenfield nails is the best. JJ claims she told me this and she was very rude on the phone. When I asked to speak to someone else she told me no and when I asked for the owner or when the owner would be in she told me she didn't know and that they were out of town and didn't know when they'd be back. What I would like is to be able to have a conversation with the owner. JJ did not communicate with me about not being able to come back and she handled me trying to make an appointment very unpleasantly. I do not think that what I did warrants the way she has treated me or not being able to come back. I paid for an expensive pedi that was not completed I got told they didn't have time on many occasions and so I was given a partial refund for the trouble. And now I'm not allowed to come back? Please reach out to me because I would very much like to be able to come back.

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    The Nail Logic - Cat eye  design by Jade

    The Nail Logic

    4.1(503 reviews)
    3.1 mi
    $$

    Wow, love this place... Leslie is so talented... she's thinning out my nails, changed the shape and…read morethey're already so elevated without even being painted!! Emma's last birthday surprise after-school!! Thank you!! cám ơn

    Been twice & disappointed both times…read more My first visit, I got a French tip gel manicure over my natural nails. French tip turned ok, some were filed crooked to one side, and the painted tip was crooked as well, but not the worst. I could see the nail grow out from underneath the clear pink polish because the tips were painted to far down almost immediately. Within a couple weeks, the gel polish started chipping off and my nails would crack close to the nail bed. It would snag my hair in the shower and the cracks would hurt so I had to clip my nails down super short to where there wasn't a free edge anymore (stubs). I had to start picking off the lifted parts of the gel polish so it wouldn't snag things and eventually just took off all of the polish by hand. My real nails underneath the polish suffered greatly. I gave them a few weeks off, kept them short and natural. (Also received a pedicure this visit, which seemed okay but they started to chip as well and were slightly crooked too, but not as bad) My second visit, (different tech) because I had my short natural nails (stubs), I got acrylics for a little length with French tip gel polish. Not only do they not look like the simple French tip design photo I showed, you can see the nail tip growing out from the nail bed underneath because the tips are painted on too far down towards the end of my nails. I tried to say something about having that fixed but then he would've had to completely redo the polish and some of the clear acrylic because it wasn't noticeable until painting the clear topcoat. I just don't have the time nor can my nails withstand being drilled down again. It should have been done correctly the first time. Some of the painted tips have more of an arch on one side than the other, and the white line is messy on a lot of them. You can also see the dust that was left on and painted over underneath the gel polish. I did not get to pick out the pink/clear acrylic that went underneath the polish. My cuticles were drilled over and are extra sensitive on some fingers. I did not receive any nail soaking to push my cuticles back or an arm massage this time. I'm heavily disappointed because I've paid about $75 each time plus a 20% tip on top of driving 30 minutes one way. I've had to wait weeks in between having my nails done. They were heavily damaged from the first set cracking and lifting, requiring a lot of downtime to recover despite being a healthy length prior and almost never breaking. Im familiar with proper nail care. Normally mine are in great shape, all I do is maintain a reasonable length, use gel polish, and can go up to 4 weeks between (but usually aim for 3). But they have been pretty annihilated after these two visits, weeks apart. I don't feel confident in returning and feel both visits were a waste of time and money.

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    Gallery Nail Bar Mercy

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    4.2(68 reviews)
    4.0 mi
    $$

    8/15/26- Kids Saturday... They were so excited to go to SB and then of course wanted their nails…read moredone afterwards. Loved what colors they chose. Everyone was so professional, salon is clean and has a nice feel. Kids left happy with a small dum dum sucker, thank You!!

    I am extremely disappointed with my experience at Gallery Nail Bar Mercy. I visited yesterday for a…read morepedicure and eyebrow service. The pedicure was wonderful, and I was very happy with my feet. Unfortunately, my eyebrow experience was the complete opposite. I specifically asked for a simple eyebrow cleanup, but the technician removed far more hair than she should have. My eyebrows are now noticeably uneven, and a significant portion of my right eyebrow is missing. When I expressed my concern, the technician insisted she had not made a mistake, despite the obvious difference in my eyebrows. I then spoke with the manager, hoping the situation would be taken seriously. Initially, it felt like my concerns were being dismissed. After I removed my glasses so she could get a closer look, I was simply offered a discount for a future visit. I found that response unacceptable given the extent of the mistake. I had an event to attend that same day, and instead of feeling confident, I left feeling embarrassed and upset. While I appreciate the excellent pedicure service, the handling of my eyebrow appointment and the lack of accountability afterward have ensured that I will not be returning. I hope management takes customer concerns more seriously in the future and provides better training and customer service when mistakes occur.

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    Gilbert Nail Lounge - nailtechnicians - Updated September 2026

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