Ceaser, Sam, & Matthew were the gentlemen my husband and I did business with yesterday and they…read morewere excellent to work with and made all my dreams come true. 10/10 for all three of these men.

Always a smooth experience. Thank you to Titus for the excellent care and service of my car.read more

Big shout out to Andre in sales and Kenny in finance. They made buying a car from out of state a…read morebreeze. Dealing with documents and getting a car ready in less than 24 hours is impressive! Bravo Kris Boynosky

Made a Yelp account because I really couldn't stand my salesperson's ugly and slimy attitude…read moretowards us. This was easily one of the most unpleasant customer service experiences I've had in a long time. What should have been a simple test drive turned into an unnecessarily uncomfortable experience because of how dismissive and sarcastic the salesperson became once he realized we weren't buying a car that day. I called about 30 minutes before arriving and specifically asked if the car I was interested in was available to test drive. I live about 40 minutes away, so I wanted to make sure the trip would be worthwhile. I was told the car was available and that I was welcome to come in. When we arrived, we worked with Maroon. We were completely upfront from the beginning that we were there to test drive a couple of vehicles and continue our research. We never claimed we were buying a car that day, and we even asked if it was okay that we were just test driving. Maroon responded with, "Of course, it's free." Ironically, after driving 40 minutes to get there, we weren't even able to test drive the main vehicle I had called about because the battery in the key fob was dead. At that point, I decided to test drive a backup vehicle I had also been interested in, but that's when the experience started going downhill. Once it became clear that we weren't purchasing a vehicle that day, Maroon's attitude noticeably changed. He seemed less interested in helping us, less engaged, and generally annoyed that we were there simply trying to evaluate vehicles before making a major purchase. The moment that really stood out was when my brother asked where the restroom was. Instead of simply answering the question, Maroon pointed and sarcastically replied, "That's free too." It was such an unnecessary comment that it genuinely caught us off guard. Between that remark and the overall change in attitude, it became pretty obvious that he viewed us as a waste of time because we weren't ready to sign paperwork on the spot. What I don't understand is how dealerships expect customers to make a decision without first driving the car and comparing it to other options. That's literally the purpose of a test drive. Not everyone walks into a dealership ready to spend tens of thousands of dollars within the next hour. Honestly, if you're looking to test drive vehicles and actually get a feel for them without pressure, I'd recommend CarMax whenever possible. In my experience, they're far more relaxed about the process and typically let you take the car out for around 20 minutes so you can get a real impression of it. I would have gone to CarMax for this vehicle too, but unfortunately they didn't have the specific model I wanted, which is why I ended up here instead. This experience has honestly turned me off from traditional dealerships and salespeople altogether. Going forward, I'll probably stick with CarMax or private sellers whenever I can. At least there, I don't feel like I'm being judged for wanting to do research before making one of the biggest purchases most people make. If customers who simply want to test drive a vehicle are considered an inconvenience, then maybe that's something management should address. No customer should feel mocked or dismissed for wanting to make an informed decision. If customers taking a test drive are viewed as a waste of time, then maybe don't invite them in after they've called ahead and driven 40 minutes to get there. Maroon had also told us that the vehicle I originally came to test drive would likely be ready by Monday and that I could come back then. Under different circumstances, I probably would have. However, after driving 40 minutes to the dealership, discovering that the vehicle I called ahead about wasn't even ready to test drive, and then being treated like an inconvenience for simply wanting to evaluate my options, I really had no interest in returning. If this is how potential customers are treated before a sale, I see no reason to give this dealership a second chance.

My first experience with a reputable car company/brand and received a great deal on a great car.read more

Worked with Arron and he and the staff did a tremendous job of communicating thru the process. Took…read morecare of all of my concerns and went above and beyond with my vehicle.

I usually dread dealing with car dealerships. In the past, it always felt like salespeople were…read morejust trying to push a deal through rather than actually listening to what I needed. Being based in California, I was also pretty hesitant about buying a car out of state from Bell Lexus in Arizona, but David Jensen completely changed my mind. Right from the start, David never made me feel pressured. He took the time to listen to what features and packages actually mattered to me, and he was completely transparent about both the car and the pricing. Finding a 2026 Lexus RX 450h+ locally was a nightmare--dealerships across Northern and Southern CA (and even NV) acted like they were doing me a favor just talking to me. Half of them didn't reply to emails, took days to return calls, or refused to give a written quote. David, on the other hand, was lightning-fast with his responses over text, phone, and email. What stood out the most was that he didn't disappear after the deal was signed. He kept me updated while finance finished up, walked me through the shipping process from Arizona, and even made sure I knew exactly what to do for California DMV registration. After buying several cars in CA over the years, this was by far the smoothest and most stress-free experience. If you're looking for a Lexus, do yourself a favor and reach out to David Jensen at Bell Lexus. He's as genuine as they come, and he's definitely my go-to guy for any future purchases.

I had an amazing experience at Bell Lexus from start to finish. Gary made the entire car-buying…read moreprocess feel easy and stress free. He took the time to answer all of my questions, walked me through the features, and made sure I felt confident before making my decision. We even went on a test drive so I could really get a feel for the vehicle, and he thoroughly went over everything with me before I drove off. I ended up purchasing a beautiful 2021 Jeep Wrangler Sahara, and I honestly couldn't be happier. The vehicle was in excellent condition and looked even better in person. What impressed me the most was that the great customer service didn't stop after the sale. Gary has continued to be helpful, responsive, and genuinely cares that I'm happy with my purchase. If you're looking for a dealership that values customer service and makes the experience enjoyable, I'd absolutely recommend Bell Lexus. Thank you, Gary, for helping me find my dream Jeep and making the entire process such a positive one!

If you are looking to purchase a great vehicle then you should definitely check out Certified…read moreImport Auto! Jess who helped me with the purchase is Super friendly, knowledgeable! I went to look and drive the car before purchasing. Loved it so much, that put money to hold and went back on Sunday to purchase and pick up. I was out the door in less than an hour!! Couldn't be more happier with service and the vehicle!!! Trisha :-)

I was very apprehensive about going to a used car dealership for the first time. A friend of mine…read moreacross the country who loved MINIs got really excited about one listed at this dealership. I did a little research and then I called ahead and took an Uber to Camelback to check it out. Jessica sat me down and asked me what I was looking for in a car. I told her that I really wanted something RELIABLE. She told me that MINIs were maintenance vehicles, and I would be better off with something else. She allowed me to test drive the MINI and I also test drove a more sensible car on her lot. Neither was the right fit for me. There was never any pressure, just sharing information, wanting the customer to be happy longterm. I was impressed that Jessica was honest and forthright about the cars she was selling, even if it meant losing a sale. I would consider purchasing a car from here in the future.

My experience with Alexandra was kind pleasant and informative. She made my day. Will definitely…read morecome back for future oil changes because of my interaction with her.

Lexi Perez is amazing. Truly stellar customer service and went out of her way to review my past…read moreservices to get me the best deal on a new battery. She walked me through the process and kept me updated during my service visit. I highly recommend you visiting Lexi today !!! She'll be a valued advocate for you too.

Bought a new Bronco Sport yesterday. Great experience at Camelback Ford. Everyone very nice and I…read morebelieve I got a good deal.

We dropped off our 2025 Ford Bronco on Tuesday it's now Friday and no one has called us once. I…read morecalled Wednesday and asked what was their findings for the issue? I was told someone would call back by 6 pm closing. We did not get a call and so we heard nothing so today Friday I called and they said it's ready sitting outside and they could not find the transmission issue we brought it in for. We also own a new BMW SUV from BMW on Camelback my god the difference in service and responses is night and day! I would never buy another Ford product if this is what we can expect from Ford service and responsiveness.

I had an overall great experience. Austin in particular was very friendly and helped me get my new…read moreCrosstrek. The first day I came in we went for a test drive and I really liked the car so I signed for it the same day. HOWEVER, whoever I spoke to in finance, I believe is name is Matt, just flat out lied to me. I was offered an extended warranty which we ended up negotiating down to $20 a month for the duration of my loan (meaning if I paid the loan in 12 months I would pay $240 for the warranty but still keep the coverage for 7 years). I signed for this. A week later the loan appears in my bank account and it's $2,000 more than I had signed for. I went in person and spoke to a different employee from the Volkswagen side of the dealership who was very kind, I forget his name. But he gave me a printout of my paperwork, something Matt never did and said it would be emailed to me but never happened, and showed me that the warranty was actually a "flat rate" $2,000 fee and NOT the $20/mo I signed for and was promised. This second finance employee was helpful and we cancelled my warranty, but be aware for anyone who is offered this warranty. I was lied to and there is a high likelihood you and many other customers have been lied to as well. Shady practices from their finance department.

Extremely Disappointed…read more I brought my Subaru to the dealership because it was experiencing a transmission issue. Instead of focusing on the actual problem, I was presented with an estimate totaling over $16,000 in repairs. Some of the items they claimed needed to be repaired simply did not make sense. For example, they said my radiator needed to be replaced. If my radiator had actually been failing the way they claimed, my vehicle would have been overheating--which it wasn't. I knew several of the recommended repairs were unnecessary. Because the estimate seemed so excessive, I sought a second opinion from AAMCO Transmissions & Total Car Care on Van Buren in downtown Phoenix, Arizona. They inspected the vehicle, confirmed the actual issue was the transmission, and told me that many of the repairs recommended by the dealership were not needed. AAMCO repaired my Subaru Crosstrek for roughly one-third of what Subaru wanted to charge, and two months later the transmission is running better than ever. In my opinion, the dealership lost my business because they attempted to sell me thousands of dollars' worth of repairs that my vehicle did not need. A trustworthy service department should diagnose the actual problem and recommend only the repairs that are necessary--not overwhelm customers with an inflated estimate. If you need transmission work or want a second opinion, I strongly encourage you to contact AAMCO Transmissions & Total Car Care on Van Buren in downtown Phoenix, Arizona.

Everything about this business is understated.., all of them go the extra mile…read more. I've driven hours to use their service. Affordable Professional Perfection They make my car better everytime I see them I enjoy giving them money., Worth every penny

Great communication. Advocated for me with my new purchase of an old Mercedes. Will definitely be a…read morereturn customer. Very trustworthy!

Mr scales was very helpful . Got the job Done , and was able to Get me exactly what I wanted …read more if you're Looking for the right car Ask For HI'm .

Jocelyn was so much help definitely recommend her she helped me and my mom get a car and she made…read morethe process so easy and smooth!