Y2K style sunglasses and glasses, they are designed for low-bridge/Asian faces and are a good option though they are pricey and some of their styles are very bold. There are only 7 locations in the US and the only locations I've ever visited was their Seoul Myeong-dong store. I guess they are known for their funky art displays that seem to be unique in every store. The Seoul one had giant robot faces, this one has 2 donkeys in the front and a half robot old lady in the back that terrified me when I realized she wasn't a real person. The sales associate was amazing and told us a lot of the history and also recommended some funky and more standard frames. They have semancoses near every pair on display where you can get a direct link to it on their website. Some models are sold out and everything on the floor is for display only so they might not have everything being shown. They have an interesting sales model where everything is limited and produced just one time so if you see something you like it may be gone forever quickly. read more

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Awesome customer service! Shout out to Brandon who fixed my favorite pair of GM sunglasses! I'm so grateful!!!

Everytime I'm in here I always receive the best service, especially from Trevor! I always leave happy and he gives stellar recommendations.

This brand is not the first option for glasses wearer. But sunglasses wearer is fine. This brand doesn't have prescription lense service in the store now. This brand staffs asked me go to Costco, Jins or other 3rd party vision store to have lenses done. Or I could have prescription lense with the style glasses purchase together online. -Online: it's not possible to add prescriptions and general items together in the shopping bag. I couldn't do checkout. -Costco: Staffs here said can not do prescription because gentle monk glasses doesn't have size series number on frame. -Jins: Staffs here said they can not pop out original lenses from this frame. Its material problem. They dont take risk for breaking It. ehhh.. Then I decided to do it refund in the store. Glasses buyer just think it seriously before you buy, it may take you a lot of time to get lense done or waste time for nothing. read more

Gentle Monster - Sunglasses Near Me - Santa Clara, California

If you watched kdrama cloy, you want a pair of the Her. Definitely go in person and try on the sunglasses. I initially want to purchased the her. After trying it on, sales rep and I decided the Lo cell 2 fits best on me. Free adjustment. Sunglasses fitted perfectly for my low nose ridge. Services is attentive, thorough and very helpful. Clean and organized shop. read more

Gentle Monster - Sunglasses Near Me - Santa Clara, California

The worst customer service ever. They don't care customer at all. One screw fell off and I asked if it can be fixed, but was told that only solution is to ship back the whole pair to get the missing screw installed, which takes about 3 weeks and cost if I cannot find a warranty card. Very nice, just a single screw and they cannot figure out how to fix it in store. And why cannot they ship the screw to store for repair????????? Ending with buying a set screws from Amazon with $10, it's not about how much but I do need to get it fixed asap because it's my prescription glasses. Obviously they don't care my problem and I will never buy from Gentle Monster again. read more

Super chic glasses store in valley fair mall! Went here on a Tuesday afternoon around 3 pm so it wasn't packed whatsoever. My friend and I were able to try on glasses without any care in the world. You can't have food or drinks inside the store, so they'll ask you to store your items in a secure mirror closet. It was fun to try on the trendy glasses; it gives futuristic vibes. Interesting modern art installations and plush seating while you wait. read more

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I understand why it's so popular now. You try all the different frames and they just look good on Asian faces! My mind gets blown when I try a random pair of glasses/sunglasses and it just works. I didn't buy from here but bought in Korea as it's cheaper there read more

Finally made it to this store and worth the wait. I went to the boutique many years ago in Korea and got some of my favorite pairs of sunglasses from them. Sadly they were stolen a few months ago from my house but was excited to see that they have a boutique an hour away from me. I drove there yesterday with a sugar rushed two year old (not the best idea) and it was worth the hour in traffic. The store is very chic and clean and all staff members were very courteous and tolerant of my toddler. I even found several pairs of sunglasses I absolutely love. China was very helpful and I liked that she gave me her honest opinion. I ended up buying a pair as the other pair I loved were sold out but hopefully will get replenished soon. I will def come back to get another few pairs. Also, shoutout to the guy who worked the line yesterday 03/25/23 around 5pm. He had the best vibes, cool sunglasses and gave me excellent directions on how to get back to the parking garage (I made it on the first attempt.) If you want a pair of; nice, lightweight, trendy and unique frames you must try out Gentle Monster. read more

(Tom Cruise voiceover) The vibe is out of this world sunglasses where you procure works of art to adorn the visage of beautiful people. If the Musée D'Orsay had a section for sunglasses, it would be called Gentle Monster. Josh warmly greeted me. He recommended the Hers.S & the Mondo. Done. Love the aesthetic and solid craftsmanship feel of the eyewear. You can tell the folks behind Gentle Monster breathe passion, skill, and usefulness into their product. And trust me when I say that the secret to feeling good is looking good...and doing good. Be the temple. My gosh there were so many beautiful people in here that I thought we were on the movie set for my sequel to the latest Mission Impossible. Allen made sure everything had that white glove service touch. He didn't know it was me, Tom Cruise, wearing a Ryan Reynolds face mask disguise which I use to remain anonymous in a crowd. (For those in the know, Ryan's a lesser known actor.) Ladies will swoon when they see me wearing Gentle Monster. Will definitely be back! Woohoo! read more

Gentle Monster - Sunglasses Near Me - Santa Clara, California

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Such a cool store to go into with the donkeys at the entrance. The store itself is pretty big and spacious unlike typical glasses places where it's packed with glasses and people. I liked that the sales people were not in my face and allowed me to browse at my leisure but were nice and friendly when I had questions. I think they also had a place to get the glasses done since there was a waiting area. read more

How far down the rabbit hole do you want to go? Is it an art display or a eyeglass store? It all depends on the eye of the beholder. There are Robot donkeys and even a bewitching stately grandmother. Yes, the art on the walls, videos and immersive exhibitions are a wonderful plus for this mall. So much space is reserved for these art pieces that don't have any explanation. It is a mystery why they are there and what they mean. I found the stately grandmother especially engrossing. She is simply dosing on a chair and moving very slowly. Extremely realistic and entirely unexpected in a store selling eye glasses. So why do it? I believe the answer is because we'll talk about it on social media platforms and will rent his store above all others. Fascinating advertising and art concept where the two mingle for a bit. It's worth a visit to the mall just to see have this funky experience. read more

Gentle Monster - Front entrance - Sunglasses Near Me - Santa Clara, California

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I've passed this store several times and never stopped to go in. I walked in and a young man went over the "rules" and asked that we sanitize before entering and that we flip over any glasses after we tried them on. I asked him to explain the concept of the store and he did a good job of that. Every location is an immersive unique experience. There's all types of different eyewear on display. They are able to add prescription to frames and take about 2 weeks turnaround since they send it to a shop in Anaheim. I didn't try any on but found some unique pieces. Several employees checked in on us. They definitely prioritize customers who are going to purchase. Their experience was more hands on. The installations at this store are interesting. Donkeys, old lady, and what looks like brooms (IDK). When I'm on the market for a new pair of glasses I will definitely consider returning. read more

Gentle Monster - Bad Bunny Vibes - Sunglasses Near Me - Santa Clara, California

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Went here sometime last year, it is very cool to have a gentle monster near by..or at least a 1-2 hour drive away lol. I wished they update it more like the one in Korea! It's kind of outdated read more

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Yay, a Gentle Monster in our neighborhood! It's difficult to find sunglasses that fit Asian faces, especially with the nose bridge, so I am super grateful that this Korean sunglass store has made its way here. I understand people's frustrations with the appointment only set up, but I personally appreciate the 30 minute window you have with the worker and the Covid protocols of wearing gloves and having every pair you try on sanitized right after. It might be nice to have a sign that it is appointment only and direct people to the site to schedule? Do note it takes about a week or two until an appointment is available. The store is super spacious, easy to socially distance at this time, and a couple funky robots. I forgot the employee's name but she was super helpful and so kind to clean the dozens of sunglasses we tried on. The sunglasses are a little too big in lens for my comfort but found a pair that I like that I'm waitlisted for. Majority of the sunglasses are about $249 and really affordable! read more

Gentle Monster - Sunglasses Near Me - Santa Clara, California

The people were amazingly helpful I home every eyeglass' store would be this helpful & the quality of the products are jst awesome

Bad customer service. There is one employee that bosses the younger employees. The way how she treats her coworkers is very dismissive and maybe even somewhat aggressive. Maybe she's the manager but I saw how shoved the customers to one side because they dropped the name tag. She did it so that they'll leave the store lol. Wasn't able to get her name but yea if you don't want to be pushed around as a customer avoid this location read more

Love this place. Sunglasses are detailed to us and gentle monster sunglasses fit us very well. They are super popular, as you could see we waited in another long line and was well worth it. read more

Gentle Monster - Sunglasses Near Me - Santa Clara, California

Clean store, fun environment, and friendly staff, great selection of sunglasses and optical frames with blue light protection

The eye popping decor of the donkeys in the entrance and the great designs of glasses enticed me. However, please train your staff to be kind to customers. I was looking around for a pair of glasses I was interested in purchasing when I was approached rudely a worker (bald man with a white shirt) to put back the glasses in their correct display. I was confused by this sudden confrontation because I had been doing that. I was never given any service yet I'm being ordered around? Immediately left the store after this experience, there's no way I'm patronizing a place that treats their customers so rudely. read more

Contrary to what others are saying, I came here twice without an appointment. The staff are helpful, however they don't seem know much about the product itself so minus one star for that. As far as the sunglasses itself, they have high quality optics comparable to other high end sunglasses. If you are a Korean drama fan, you will know for sure that Gentle Monster is commonly worn in KPOP dramas. Just google Crash Landing On You sunglasses and Gentle Monster will pop up in the search results. Overall I love my sunglasses and I can't wait to wear my second pair when the weather is sunny again. read more

Gentle Monster - Gentle Monster - Sunglasses Near Me - Santa Clara, California

The supervisor is extremely rude. My friend was drinking a bottled water far from the shelves because today is extremely hot, and he told my friend to not drink water in their shop, he also told his stuff in-front of us that if we drink bottled water again in their shop, they will ask us to leave. Also, my friend tried a pair of glasses and accidentally put back to the wrong spot, he came and asked my friend to put it back to the right spot. My friend didn't do it on purpose and isn't it your job to organize the shelf? My friend got scared apparently and his attitude traumatized her. I will report it to your corp. What a rude person (asian, bald head, big boned, black shirt) of course, we will never visit your store again and wish you the best by doing business in this way. read more

I have been patiently waiting for this Gentle Monster location to open up in Valley Fair (first one in the Bay Area) so I could get my 'Dreamer 17' sunglasses adjusted. They are by appointment only, as many stores are nowadays, but because I was just doing an adjustment, they were able to do it then and there. I really appreciated it and it was very quick. I am so glad that I can continue wearing my absolute favorite sunglasses without worrying about them slipping anymore! They are a South Korean sunglass brand, so y'know just me channeling my inner Yoon Se-ri from Crash Landing on You with my shades. You can spot the sunglasses in that kdrama except she's wearing the 'Her' style which is a tad bit larger). read more

In A Nutshell: -Gentle Monster is a high-end South Korean optical/eyeglass/sunglass shop. -One of the few locations in the USA is right here in Silicon Valley. -You need to make a reservation in order to get inside, you won't be able to walk-in. -Once you are inside you'll be escorted around. -You can try as many eye wear as you want, but you are not allowed to take photographs (b/c it's TOP SECRET). -If you've the hit Korean drama, Crash Landing Into You, then you will know these glasses. Overall, the designs are very nice, but I rather stick w/ Tom Ford's. read more

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Bought a pair of YYY SUNGLASSES, they did not have the case for it. Not a big issue they said I would be notified when they would get more. It's been a month and I call today to ask for an update . They told me "all the people have been notified already " read more

New store at valley fair! I love the frames & it's geared towards asian faces instead of western face features. They have an interesting donkey display that covers the interior. Highly anticipated new addition to valley fairs glasses selection read more

Gentle Monster - Sunglasses Near Me - Santa Clara, California

WHEN: Saturday around 5:30pm It's located inside Fairvalley Westfield mall in San Jose. Gentle monster is a high end Korean brand sunglasses/glasses store. The store has futuristic figures and decorations, the deer going through a time warp machine and an elderly woman with wires hanging out of her body. Its ART. Gentle monster does limit the amount of ppl in the store. There was a shorter line when we went, the staff asks that you use hand sanitizer before going into the store. Face masks aren't enforced. We wore it anyways. When trying on glasses, you have to flip the glasses around with it open to place it back on the display. The staff will go around wiping the used glasses with disinfect wipes. It was a very clean and sanitary store, I felt comfortable shopping there. read more

Worst experience ever. Bought from the official online store and when I brought it in to this branch, the employees told me I had a fake pair of sunglasses. I felt so sad about having purchased from the official store after that encounter where trained store employees said I had a fake pair and therefore couldn't take it in for repair. I contacted the online store, and sent my sunglasses to them. They claimed my sunglasses are authentic, despite what the San Jose branch said. They charged me $50 for the repair. At that point, I had lost confidence in the product and the company. Why would the store say it was a fake? I contacted the San Jose store and spoke to the manager Allen and he said he would look into what happened, such as why his team would say I had a fake pair. I wrote many emails to him and he NEVER responded. This was an opportunity for the company to learn and grow and they didn't take that opportunity and see how they can do better next time. It was such a disheartening experience that a) the San Jose store claimed my sunglasses were fake and were therefore unable to repair B) The online then said my sunglasses were real C) no explanation could be provided as to why the San Jose Store claimed my glasses were fake. D) despite multiple emails, the store manager Allen from San Jose never responded. read more

The young people working here were very sweet and good natured. The glasses mostly looked nicely stylish with only a few odd styles. The prices were high for a pair of glasses, but not much worse than the higher end range in a normal optical store. But when I asked, they did not even know what are progressive lenses. Uh, really? So, you cannot but multi focal lenses here at all. They say they do single vision corrections within a certain range. But, in no sense is this a full service optical store. The art installations were sort of impressive, if not very intelligible. , the one with the elderly lady was so creepy the employees turned it off. Anyhoo, it's an experience, but I could not recommend them for vision care. read more

Who else is here because they were intrigued by the animatronic donkeys?! BACKGROUND: Here's an excerpt from their Wikipedia page: "Gentle Monster employs 6 people to design its eyewear products and 60 people to design the store visuals. Its products are exhibited like museum pieces in 'an immersive and experiential offline shopping experience.'" My cousin vouched for their glasses and said they were suitable for Asian faces since they're a South Korean brand. A+ for marketing and A+ for product quality? I'm in. STORE EXPERIENCE: We had to make an appointment on their website and the first weekend appointment was almost 2 weeks out. When we arrived, we had to wait for a bit, and on that particular day, there wasn't a specific area to queue, so it was pretty awkward. We had to just linger. Once you get in, they get your temperature, sanitize your hands, and give you a pair of gloves. They asked us to put all our things in a cabinet, maybe cus they were more scared we were gonna steal? The reason why I say this is cus the Asian guys in front of us had a shopping bag and were allowed to walk all over with it. This is my only negative. I actually think it's cool to make us put all our things away, but then that rule should be enforced non-discriminately or else I just feel bad :( at times I did feel like I was being watched like I was gonna steal one of the donkeys and hide it under my shirt. We were then introduced to Andy, who was HILARIOUS. He was so nice, and we felt so chill while shopping. I honestly expected the place to be super cold and stuck up, to the point where you just leave cus it's so awkward, but it was the opposite of that. Andy showed us their conceptual glasses, and then we were basically like kids in a candy shop running around. You can try on any glasses, and after you're done, just flip them around so that they can come around and sanitize. The sanitizing process is pretty neat. It gets washed and dried. I tried on like a bajillion black glasses and ended up with one of the first ones he showed me - Rick 01. My fiancé got a piece from the x Diplo collection, then he gets home and goes "who's diplo?" I DIED LAUGHING. PRICE$: Glasses range from 200-400ish. They also do prescription lenses, just bring a copy of your prescription. I believe it's $140 for adding on prescription, then an additional $40 for blue light filtering. read more

Gentle Monster finally made its way to the Bay Area ! I was filled with excitement when I passed by the storefront. My trip to Valley Fair was unplanned- like many trips to mall. I approached the storefront and saw the entire entrance to the store roped off. Are they open ?? I see no one inside. I asked the sales associate standing in front if I may go in. She told me that I must have a reservation to come in. My heart was crushed. I quickly to go online to see if it's possible to get in today... no appointments for the next few days. I completely understand during these Covid times that stores are setting policies to protect themselves and customers - I'm all for it ! But I'm sure there are many shoppers who randomly go to Valley Fair and unexpectedly see Gentle Monster and want to shop. A drop in waitlist could be perfect for Gentle Monster to implement for shoppers like me. Now I'll have to plan out a day and time to get my shop on at Gentle Monster. read more

A customer... would be fully examed and follow clinical procedure at the gate before entering the shop space. Sanitize your hands; wear gloves( while staff are not wearing gloves); Not touch any exhibits... and etc. I appreciated your efforts to maintain a safe workplace and a beautiful showroom. But it's definitely a turn-off. read more

After my unpleasant store experience months ago, I bought my 3rd pair (Lilit) online. But today I did visit this store to check some items and I must agree with the other reviews that the person at the entrance was rude (ok she must be tired or whatever- but still rude). Today I bought a pair of Rosy. I have to give props to ALICE for assisting me at check out. But everyone else (especially the POC staff) still has that judgmental demeanor. read more

Gentle Monster - ROSY - Sunglasses Near Me - Santa Clara, California

I bought a pair of sunglasses online from gentle monster. The glasses getting lose. I took it to this store to fix it. The manager , her name is China , yes China but I don't think she is from China. Haha. Hard to forget her name. Anyway. She is well knowledge and helped me fixes the problem without me putting it on many times. Very efficient and good customer service. They have many cool design too. Thanks China. read more

New to the brand, I called this store to see if I could get a pair sent to the store closest to me. Darven helped me out - he was very professional and kind. TOP NOTCH CUSTOMER SERVICE. Stoked for my pair and will definitely be buying again as well as spreading the word. Thanks guys! read more

Came by the other day and the line was very long. It appears that they are still requiring masks indoors. The greeter was not very friendly about it I asked them why. The young lady had no answer. read more

Store Manager or Gentle Monster Business Owner, you would need to read this. Who approved to hire this Asian Lady Sales Associate (appear with long hair from which both sideburns are dyed with stylish grey color)? Today is Monday 3/28 at around 8:00pm, we walked in the Gentle Monster store in Valley Fair for the first time and was treated not as we would have wished. It's been a long Monday for me, so I needed a break at the Mall, I agree that as soon as we stepped in store, the saleslady did instruct to turn the glasses over once we finish trying. Probably a long day for me so I did forget to turn the glasses over, she came over and told us: "You should turn the glasses over once you are done". Ok I am sorry, I tried to turn them over in the next time, she was right behind us mumbling with her coworker all the time. Then, she came over again: "Don't put them in the holder as it could scratch the glasses and damage it. Wow, I am not your employee, please don't teach me how to fix things, it's my first time in store and what have I experienced? We walked out of the store and saw her SMIRKING AND LAUGHING AT US. If you don't like your job, please quit. Thousands of people out there can do your job better. I used to be a Sales Associate so I know exactly what I am talking about. CUSTOMER SERVICE is the KEY of success. WE WILL NOT RETURN TO THIS GENTLE MONSTER STORE IN SAN JOSE. read more

Really don't like to write this post but let's be honest, customer service here isn't the best. Walked into this GM store, no greeting, no sales approach to ask if we needed help or assistance, BUT what I did notice was that they would approach only certain customers...customers who were female or Asian. We tried on so many frames, yet no one asked if needed anything‍ wasn't until we decided which frame to purchase, salesman Alex was kind enough to ask if we have been helped and if we were ready to make the purchase. Alex, you deserve a raise for not discriminating! The gentleman who helped us with adjusting our frames was also very helpful and patient, he adjusted the frames many times until they fit perfectly. I would give this place 2 stars, BUT the end service definitely made a huge difference. Love the the product, love the store, but there needs to be an adjustment with customer service, all customers should be assisted. read more

Do not get your glasses adjusted here. I purchased a pair online and brought them into the store to get them adjusted. The girl who was helping me had a lot of trouble trying to get the nose pads adjusted and wasn't able to get the right and left ones to match. They weren't just a little off - they were WAY off. Then she tried telling me they matched when they clearly didn't. After the 4th time asking her to fix them again, I just gave up. She also scratched them up a bit while making the adjustments. Pretty disappointing to have $300 brand new sunglasses scratched up. On top of that, the adjustments weren't done correctly. Save yourself the trouble and just go to any other eyeglass / optical store. They'll do a better job of making any adjustments correctly. read more

Avoid at all cost. They will lie in order to avoid responsibility and customer service. We were loyal customers (bought 5 pairs) and we're always impressed by Gentle Monster's design. A month ago we brought my sunglasses in to adjust because the gold clip accessory was not fitting correctly. I was informed by staff called Alison that the clip is not meant for the sunglasses model that I bought, and refused to adjust or return the clip, even though I told her countless time that the sales told me it was and the two were put together as a set on display. Gentle Monster did nothing to try to resolve the situation, and they even lied and said they confirmed with the sales that they did inform me the clip and the sunglasses are not meant to be put together. I don't care whether they intentionally or unintentionally lied to me during the sales, but they are just lying right now to avoid responsibility. Again, avoid at all cost. read more

Gentle Monster - Sunglasses Near Me - Santa Clara, California