I had such a great experience at the Sunglass Hut in Valley Fair Mall. I worked with Chirag, who was incredibly kind, attentive, and genuinely helpful. Most of us like browsing on our own, but I came in searching for a very specific style of sunglasses--and honestly had no idea what the style was even called. I gave him the vaguest description, and somehow he pulled exactly what I was picturing. We went through several options, and he gave honest feedback, recommendations, and helped me narrow everything down to the perfect two pairs. What I appreciated most is that he wasn't pushy at all--he truly wanted me to feel confident in my choices and told me what actually looked good compared to others. The store is clean, organized, and the customer service is on point. If you're shopping for sunglasses and want someone who knows their stuff without any pressure, definitely ask for Chirag. He made the whole experience enjoyable and easy. read more

Sunglass Hut - Sunglasses Near Me - Santa Clara, California

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I bought a pair of Dior sunglasses here in mid-December, and within the same week, one of the screws fell off. Since it had been less than a week--well within a 30-day window--I went back immediately with my receipt for a repair or assistance. To my surprise, the staff refused to help and told me I had to contact Dior directly. It is incredibly disappointing to buy a luxury product from a major retailer and receive such poor after-purchase support. I expected much better service from Sunglass Hut. Save yourself the trouble and shop elsewhere. read more

Mary went above and beyond creating a perfect shopping experience for me, even with other customers that were shopping in the store. I felt like a VIP. I originally wanted a specific pair of glasses, but I started talking about the Meta Ray Bans with Mary, in which she demo'd all the features that come along with the glasses. I was so sold on the product, but the attention to customer service sealed the deal for me. I really appreciate employees who show true generosity for helping me and teaching me about products I'm not well informed about. I am now a Sun Hut member too! I can't wait to come back for my next pair of shades! Thank you so much! You guys rock! read more

Sunglass Hut - Meta Raybans - Sunglasses Near Me - Santa Clara, California

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Terrible Selection, Rude Service, Bad Value, Online Orders service is terrible. were like you should've waited for a call despite having a time and day for pick up. read more

Staff members Kyle and Andres were very helpful and true professionals! Even help me throughout my set up. That's the first floor store... read more

Sunglass Hut - Sunglasses Near Me - Santa Clara, California

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I was really happy with the service provided here. I walked in and there was only one person but he was very knowledgeable and took good care of me. Thanks. read more

We didn't know what we wanted but Kyle changed that quickly! He gave us many different ideas and we ended with multiple pairs that we would never try on! Kyle also made our shopping experience more enjoyable! Thanks again Kyle!!! read more

Super helpful and friendly! Paul was patient and resourceful. He helped me with my sunglasses and was warm and welcoming. I would definitely come back here and purchase glasses with him. You can tell he cares and has great customer service. Thank you again for helping me with the screw for my sunglasses and providing such great care, Paul! read more

- had to go to two different locations inside the mall to find these. Sad part was, first location I went to said they showed no local store having these in stock. So I left that location to go to their second store inside the same mall. I showed up to the second location, showed the worker the sku number for these glasses, they look them up in the system and boom. Found, bought and happy. Now, I don't understand how the first location in this same mall showed no available stock but the second location did. Sunglasses hut is my go to for legit designer glasses. Check themm out. read more

Sunglass Hut - Prada aviators - Sunglasses Near Me - Santa Clara, California

Rosy was the most helpful person ever. She was extremely knowledgeable with all sunglass brands. After I made my purchase, she cleaned the sunglasses I walked in with! Great service! Rosy is the best read more

There are currently 3 SH locations inside Valley Fair mall so this review is for the one closest to the Women's Macys & across the Express. Kim was so patient and wonderful to work with! We casually walked in not really expecting to buy because my man & I are so picky when it comes to shades. However, we both don't leave the house without them every day. We both have our musts and our desired styles which makes it hard to find a pair every year. Kim asked us questions about what we like and what our preferences were and she quickly found me a pair in an unexpected but gorgeous color (Ray Ban Erika in purple/black). She also told us they were having a sale which motivated us to buy a second pair. After trying on almost all of the Ray Bans and not finding a pair, she told my man that he can customize a pair! She helped us use the custom tool in stores, got us both the discount & they came in the mail in less than a week! We are both so happy with our purchases! read more

Always shocks me how expensive sunglasses can be. They are literally specs that block the sun. Still, it is part of having some style. I haven't bought a good pair of sunglasses in 10 years. No joke. Been wanting some Ray Bans so came here, bought them and left. They helped me with a certain promotion they were having so it saved me a few bucks. Overall, it was a pleasant experience albeit a bit pricey. Still, it was a positive one. read more

I have bought SO many pairs of sunglasses from sunglass hut without issue. I bought a pair of sunglasses the gal at the store recommended for running. I wore 1 time and had issues with sunglasses sliding off. I brought them back to return with the receipt and was told not only could I not get a return I couldn't even get store credit for the cost of the glasses. Erika was rude and unprofessional. Worst experience I've had shooing. Certainly won't be back! read more

On August 11 at 7 PM,a lady refuse to let us in because they said they were closed. After going to the store across,she was letting numerous amount of people in. She was very rude and discriminated us. She refuse to let me and my black son in. She said to go back to your country and you're to broke to buy these glasses. read more

Sunglass Hut - She is helping other people but not us after saying they are closed - Sunglasses Near Me - Santa Clara, California

This place is great!! My wife and I came in to have my wife's glasses adjusted. We bought them from Sunglass hut in Oakridge mall a few months ago and my wife thought they never really fit right. I asked Kim the sales associate if she could help adjectives them to fit a little better. And she delivered!! She heated the temples and adjusted the nose pads. My wife was excited to finally have her glasses fit. Kim was so helpful, fun and personable, and had some expert advice to help maintain the shape and structural integrity of the glasses. we couldn't have gotten better service!!! read more

I went in about a month ago since Sunglasses Hut offers a free service to replace your broken lenses if you bring new lenses. As the worker was replacing my lenses, she dropped it from the table and the new lenses cracked... She said she will order a new pair of lenses from Luxottica (where I originally purchased my new lenses) and to give her my contact information (name, email, phone number). So it's been a month and I have not gotten any messages through email or phone. I never got her name or when her shifts were. In other words, I've paid like $70 for replacement lenses just for it to be broken by Sunglasses hut and never heard back from them. read more

Very good store to visit Very easy to communicate with the sales representative she was very helpful and patient and very reasonable prices if I'll need sunglasses again I will definitely visit this store again and will recommend to my friends read more

With this kind of place, the main criteria has to be "was I able to find a good pair of sunglasses while only bruising my wallet rather than depleting it entirely?" and the answer, this time, was yes. Despite the small size there were ample choices, and I was able to try on most of them (the ones I couldn't try on were too pricey anyhow). I also got a good sale on what was already one of the more affordable pairs, which helped ease the shock of finally graduating from CVS sunglasses (on which I have probably spent just as much considering the rate at which they fall apart; those things have gotten even cheaper than they were 10 years ago). I have been wearing this pair (sportyish, brand name of Revo) for several months now and it has held up nicely and worked well for both driving and hiking, which is when I usually use them). The frame is nothing fancy, but the lenses really are worth the cost. And I do have some kind of warranty, so that's nice too. I should mention that service wasn't amazing, as they basically ignored me until i was ready to buy. That said, I thought I would come in there and ask a lot of questions, but it worked out much better for me to just look for myself (with the aid of a friend, of course). There were other places in the mall where the workers were much more willing to help, but without the selection, they couldn't match up, unfortunately. read more

Sunglass Hut - Successful purchase! 30% off! - Sunglasses Near Me - Santa Clara, California

The manager Sarah has great customer service! Very informative about all the different kinds of sunglasses and with her there's no huge pressure. She is very attentive and nice! This sunglasses hut has a way larger selection than others that we've been too. Everything is organized and sunglasses are well cleaned and they have tons of glasses in stock in the back. She even took the time to adjust my sunglasses for me. Prefer this one over the sunglasses hut in Macy's. read more

Went there to get some sun glasses for my wife but didn't know what to get & this girl jay helped me in selecting the sun glasses When I gave it to my wife she loved it Thank you Jay for your great service & helping me to select the right sunglasses read more

Sunglass Hut - Sunglasses Near Me - Santa Clara, California

My wife and I strolled into this store last weekend and was immediately greeted by the sales person (Lauren i think...) who had a typical "i-dont-care" teenager like attitude. Moreover, in a very short span of time she completely proved her ignorance of any information or policy whatsoever regarding the establishment. I bought a pair of Ray Bans and asked her the return policy, noting that the only reason I would want to return that pair is if I see some other lower price on that in any other sunglass hut or Ray Ban website. To this she spoke like she knew it all, and educated me on how Sunglass Hut is part of Luxottica and how Luxottica owns Ray Ban brand, so Sunglass Hut owns Ray Ban. So there cant be different prices anywhere else, and if it was, they would price match. after i came home and did some online research, i found the real facts: fact 1: sunglass hut and ray ban are both owned by luxottica. so they are sister brands and dont own each other fact 2: although all sunglass huts have same price, the ray ban website was $10 lower on the same pair of glasses. that is because sun glass hut actually charges an implicit fee for their guarantee and replacement and maintenance policy. fact 3: sunglass hut does not price match tip for Lauren: drop the teeny act and get some true facts before you open your mouth the next time. read more

Michelle at Sunglass hut at Valley Fair was very nice and picked out some glasses for me to try. She zoned in on the quality and style and price point I was looking for and picked out some GREAT Maui Jim shades for me. They are simple and clean. Very solid feel to these compared to my $20 Costco specials I have been rocking for 3 years! They are pricey compared to throw away glasses but I plan to take care of these for the rest of my life. I am much more careful with these types of things than I was in my past and will cherish these with great care. With that said, I feel I was sold the display pair much like others here have been sold. Honestly, it does not bother me at all since they are very clean and no damage. Except for some of the silk print like the patent number is worn completely off. The area where it will wear when you put the shades on and off a bunch of times. This can only happen from being a display pair. other than the writing being worn off already, the hinges and pins are tight, the lenses are completely scratch free. I relate buying a 'used' pair of display glasses to buying a pair of shoes that many people have already tried on already. What's the difference? The glasses are fine, so no worries! Thanks again Michelle! read more

This is for the store on the first floor. Went there to return sunglasses I ordered online, the guy working there was impatient and super mean. read more

Came to sunglasses hut today to look for some Ray Ban aviators. I was instantly greeted by Maria who took care of me. I told her what I was looking for and she got me set up. Because I'm one of those horrible customers, I changed my mind on the pair I wanted to get after she had thoroughly cleaned the first pair (so sorry). Anyhow, it was not problem for her and she took the extra time to really clean the second pair. Great customer service from her and a pleasant conversation while I waited. Thanks for the help! Aside from the great customer service, the store was very clean and had a great selection to choose from. read more

Came in to buy three pairs of glasses - two sets of aviators and a pair of Oakleys on Saturday 01/29/16. This was going to be a slam dunk deal for whoever was working but not tonight. It appears that Eric was way too occupied on his phone to help my wife and I. As we walked into the store he looked up at us and then back down at his screen. I figured maybe he was in the middle of something important so I gave it a few minutes. After my wife put two pairs of Aviators on the counter I initiated conversation and said "hello, we need to buy a few pairs of sunglasses". Eric replies with "ok" as if it was almost a bother. My wife tugged on my arm motioning me to leave but I needed to get at least one pair for an event first thing the next morning. I begrudgingly bought one pair of glasses and left the other two pairs of glasses we were going to get sitting on the counter. This was a no-brained deal and the whole thing took about five minutes Fail. read more

I love my new Valentino sunglasses I got here! The manager Sarah was amazing, she asked me questions and recommended a lot of great options! Super impressed by the great service and quality shades! read more

Came in here looking for prescription sunglasses. The two girls there didn't know what I was talking about. Strange since most brands have several designed for prescriptions. Why am I not surprised? read more

Searched high and low for nose guards on my sunglasses. My optician did not have them, other opticians did not have them, and other eyeglass shops did not have them either. I never thought to stop in at Sunglass Hut, but since I was at the mall, I decided why not. After showing the rep my sunglasses, she quickly sorted through inventory and presented me with a matching pair of noseguards. Yippeee---I can wear my sunglasses again! read more

Now I really don't care about the mall - but when I have to come here for something that I can't get anywhere else, I dread it. The people working at this Sunglass Hut are very helpful and do not pressure you at all to make rash decisions when purchasing sunglasses. They honor their store policies and try their best to satisfy all their customers. I returned a pair of Maui Jim sunglasses here for a full refund two months ago. I felt bad because they were extremely helpful and the prices were on par with anything online. I will definitely be going back here the next time I need another pair of sunglasses. read more

Not sure why it says the Valley Fair location is closed.. They were definitely open when I went in this morning. The two ladies that were there were very helpful and assisted me in picking out a pair of glasses that worked for me. The customer service was hands down the best I have had in a while. No sales pitch just good ol fashion customer service :) Cleaned my old ones and sold me new ones! Thanks! read more

Bought a pair of sunglasses for my wife but she didn't like it. Went to Sunglass Hut store at valley fair on the second floor (next to foot locker, across from express women) to return it. All the female employees in there are bitches, including manager. Very rude, unprofessional, and disrespectful. They would come up with anything to refuse the return. I bought it last Sunday and try return it today (Sunday). It's only been a week..my wife didn't even wear it anywhere because it was raining all week. I would never stepped my feet in this store again and I highly recommend you to do the same. I went to another Sunglass Hut store and able to return it without any issue. We will also file a complaint to upper management and I hope they'll take action on this matter well. The manager needs to be fired. read more

Tried to pawn off a scratched pair of display $300 sunglasses to me and when I asked the cashier to order them for me online she "click, clicked" with her broken acrylics on their massive touch screen in the middle of the store and falsely told me they didn't have them in stock when I could clearly see that they did. Well, jokes on them. I sure hope these people work on commission. This is why online shopping is taking off and malls are dwindling in sales. read more

I was bought a pair of sunglasses as a gift, I went to exchange them for a pair slightly less expensive and even though I had the receipt,I didn't have the original credit card they wanted to issue me store credit for the difference. I really didn't need a $15 store credit so I had to get the person that bought me the gift to go back with me and return the glasses. That's a lousy store policy. read more

This Review is based on customer Service. Right when I walked In, I was greeted with a smile. That alone wanted me to buy something from there establisment. Soo basically I have some kind of curse with raybans and I was just browsing around. I ask Rob the sales guy the specific kind. He told me get the burberry. He was absoltely right. They Were SICCCCCCK!!! Ask for ROB, You wont be disapointed. Ohh on top of that, they dont try to pressure you to buying. I took my sweet time. read more

The most stupidest people work here. No idea how to talk to customers and very disrespectful. I would recommend everyone who is reading this to seriously consider going to another location. read more

Just had a great experience at Sunglass Hut in the Valley Fair Mall. Destiny helped me with a problem with my Maui Jim's. She was so knowledgeable and helpful. Excellent customer service. I'll go back for my next pair. read more

I hope I'm reviewing the correct store since ValleyFair somehow has 3 Sunglass Hut's. Went in today and received excellent customer service from Jay. Yay for Jay and yay for new sunnies :) read more

Can I give a 0? Like a previous poster stated, Eric is terrible. No customer service skills whatsoever. Very rude, and demonstrates no type of professionalism. Shop elsewhere and spend the extra money for better service. read more

I began the task of getting my ray bans tightened/bent back into shape very discouraged due to the eastridge mall sunglass hut In macys not having a properly trained sales associate on staff today,...ugh.So i made the trip to valley fair sunglass hut( THE ONE NEAR POTTERY BARN SECOND LEVEL-) I WAS immediately greeted,welcomed in and assisted by an AMAZING team member named Jay. After assessing my problem he not only fixed my bend,but tighted the nose screws and even cleaned my bans.My glasses loom so amazing im so pleased with the service i received today i will return to this location for any and all my sunglass. Maintenance. Thank you Jay!!!!! read more

Came to this location to fix an issue I had with my gift cards that I called two different locations about. They were the only ones that explained things to me and genuinely tried to fix the problem. Even though the issue was not their fault and we needed extended help. Customer service was on point. Extremely satisfied. read more