=== Service was non-existing; sad first time experience with Oakley === tl;dr. Didn't have a problem with the product, fulfillment, or a refund. Just a really sad shopping experience. Don't go here. Context: Paying close to $300 for sunglasses has always seemed exorbitant but we thought they'd be a really special gift for our teenage runner. Researched using LLM's a bit and they highly recommended going to Oakley's "flagship" store at Valley Fair. I won't be trusting LLM's anymore. Pretty severely disappointing experience, some points that Oakley may find hard to change but others that they should find more easily improvable. -- The store is SMALL. Non-anchor stores aside, you have the large Uniqlo stores, the largish Old Navy stores, the smaller Foot Locker size store -- this is the smallest of them all, like half the size of Foot Locker. Granted, Oakley can't really change this (but I find it weird that THIS is vaunted as their flagship store -- maybe Oakleys doesn't care about brick and mortar presence anymore - frankly, I'd shut this store down because it's negative brand presence). - The store is sad. You walk in, the merch is there but it's not celebrated. These are supposed to be amazing optics, targeted towards a very clear segment. And the vibe is just not there. At all. Couple that with two pretty large, ugly floor air-con units blowing through flexible ducting, and you get a pretty sad start to the experience. - No greeting when you walk in. No one walking up and asking you if you need help. We walked around a bit and finally had to go up and ask for help. Man and a woman -- the woman didn't even look up. I gave the context, birthday gift, first time in an Oakley store. No smile, no "Oh wow, let me tell you about Oakleys." To his credit, he came out from behind the counter and gave us a few pieces of advice but then retreated behind the counter. No excitement, no engagement with my teenager. - It wasn't just us. Several other shoppers came in the store and they didn't seriously engage with any of the shoppers. Just sat behind the counter, taping boxes shut with loud packing tape. - We had questions. They had one (short) sentence answers. These are $250+ glasses -- we weren't looking at sub-$100 entry range. The frames are technical, the lenses for specific uses. There's a TON to sell here, and opportunities for upsell, ESPECIALLY to gift buyers or parents or n00bs to Oakley are easy money (and a great experience). Oakley failed at all of these at this location. Someone please tell me where if we were to ever consider Oakleys again is a good place to shop for them. Because this was the furthest from it. p.s. - Even weirder. I get an email from Oakley HQ asking how the experience was. Rated it and entered in a comment explaining details. It responds, "Comment already left." with an empty page. I guess I shouldn't be surprised. read more

I'm really surprised, but buying Oakley prescription glasses online has been a complete nightmare. Purchasing the glasses online was ok, but the $700 glasses never showed up. Online, the order claims shipping is "Completed" but I never received the glasses and there is no tracking number listed. After calling customer service, they have no idea what's going on. Currently I'm out $700 and Oakley as a company is a complete fail. Do I have to take them to small claims court? read more

Oakley - Men's Clothing Near Me - Santa Clara, California

That's wild! I walked in and both of y'all's people were just on their phones. Legit wanted to try out glasses but it felt so unwelcoming. I'll buy online I guess. Damn. Way to go read more

I had one of the most frustrating customer experiences ever at the Oakley Valley Fair store (2855 Stevens Creek Blvd, Santa Clara). The staff here seriously lack professionalism and training. An employee named RJ told me I had "an attitude" when I calmly brought up an obvious billing mistake -- even though Oakley charged me an extra $523.93 for a product I had already returned! Another employee, Erick, completely mishandled the transaction, and I've spent hours trying to fix Oakley's error. I returned a pair of Oakley Meta Glasses in September, but instead of a refund, the return was processed as an exchange -- yet I never received any exchanged item. Despite multiple follow-ups and emails to their store, I've received zero response. It's shocking that a so-called premium brand provides such low-end service and accountability. Saying "sorry" doesn't cut it when you've lost over $500 of a customer's money. Oakley, train your staff -- this level of carelessness is unacceptable. read more

I'm hooked on Oakley eyeglasses. I bought a pair from the Oakley website, and they will make a good backup pair, but I wanted to check eyeglasses at a real brick & mortar store. They have all the Oakley eyeglasses I could want. There is plenty of Oakley outerwear. All in all, an impressive mall store. Donavan is a quite qualified and capable associate. He showed us what we needed to see, made appreciated suggestions, and checked the fit. We enjoyed our visit, and I ordered up a pair of Oakley eyeglasses I am sure will meet and exceed my expectations. Thanks Donavan! Also, they were a good deal! read more

It is a nice store with sufficient inventory for golf. We found the pants we needed and our store experience was pleasant. We went there as soon as we arrived and staff members were nice. Before leaving the mall at the end of the day, we went back and got what we needed. We had the same level of customer service experience from staff. The store wasn't hard to find. read more

I saw a vest I like on 1/1/19 but the store didn't have my size so had to order it. By the following week I still haven't heard anything back so I decided to give them a call. Well guess what? The number listed on the receipt and on Yelp was a non-working number! WTH? I tried again for the next several days and still couldn't get thru. By friday 1/11/10 I decided to call the Milpitas store to get this store's number. Once I was able to contact this store, I got the news it was in. I'm still pondering why did they print a bogus number on the receipt? Since it is Jan, I only had the opportunity to wear this vest a 2 or 3 times before I noticed it was severely pilling. I took my receipt and $54 vest back to store to ask for a refund on Sat 1/26/19 but the guy told me there was no manager working until Tues 1/29/19! What kind of store has no authorized person to take back a "non-normal return"? He said since my purchase was not in "new" condition anymore it's considered an exception. I am not happy that this Oakley store at Santana Row does not staff appropriately and would inconvenience customers to come back until a manager was onsite. The receipt clearly showed if "you are not satisfied with your purchase within 90 days of purchase" they would offer a refund. How would you not be satisfied with a purchase unless you wear it and determined it was not to snuff? They rather staff 3 teenage kids at the register to sit around and talk than to honor their return policy clearly printed on the receipt. read more

The manager at this location is an incompetent asshole. He disrespected me and basically told me to fuck off. I have a feeling that it was racially motivated but I'm still trying to process the awful experience. The manager on the evening of 6/23/24 should be ashamed of himself for treating Oakley customers in this manner. I would think that he would be happy making 16.50 an hour but maybe it's not enough....Ill never shop at that store again because this experience! read more

Somehow I lost the rubber cover for one earpiece on the sunglasses. The gentleman at this store rummaged thru the back to find me a replacement. For free. Kudos! read more

Fantastic customer service!! Donovan had a great attitude and was very respectful. I had lost an ear stem for my Oakleys and without a doubt he was able to accommodate my request!! Thanks to Donovan I can rock my sunglasses in this heat ! read more

Gone are the days when I'll buy a $5 pair of cheapo sunglasses to save money. You never know what you're getting with no-name brands; the actual amount of UV protection could be less than what is claimed. If you have access to a spectrometer, you can put your sunglasses to the test. Or you can go with a reputable brand like Oakley that costs more, but hey, they'll probably look pretty darn good on you. I stepped into the Oakley store at Santana Row and found a wide selection of sunglasses, though better organization would've made them easier to sort through. Fortunately, the attendant was very knowledgeable and helped me find a pair of polarized cycling sunglasses (the Half Jacket 2.0) that I really liked. I went with the stock design, but the store has a touchscreen where you can customize the color of each part of your glasses. Customization costs extra and makes your glasses non-returnable; otherwise you get a 90-day return window. The store also had a decent selection of apparel. I'm too cheap to shop here regularly, but once in a while I'll splurge to buy a quality, practical item. It was convenient to come in to get a hands-on feel for what I wanted, something that would be impractical when shopping online. read more

My husband just came home raving about the customer service provided by Donovan, their licensed optician. My husband had inadvertently sat on his sunglasses and tweaked them big time. He thought for sure they would need to be sent away for at least a couple of weeks to be fixed. Donovan took the time to fix them himself making sure they were perfect, while my husband waited. He was so impressed with Donovan that he will definitely purchase his next set of Oakley's at Valley Fair! read more

Super helpful and patient staff! I probably spent at least 30 minutes trying on different pairs of sunglasses. The staff were extremely respectful and brought out several different pairs of the style I was looking at. I finally chose a pair after texting several friends and made the big commitment of buying it. I was at complete ease paying the premium for the Oakley sunglasses because the staff made sure to let me know about their return policy. I probably won't need another pair of sunglasses for a long time (my last oakleys lasted 6 years before I lost them) but when I do, I'll be coming back to this location. read more

Can't believe any clothing company would put this many itchy tags in all their "comfortable clothing" WOW read more

Oakley - Men's Clothing Near Me - Santa Clara, California

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Why drive 45min to buy something, customer service that's why Thanks for getting my RX glasses on or read more

Armand and Miguel are absolute LEGENDS. They have all the product knowledge AND customer service you expect! Shop at the Oakley in valley fair If you expect the best! read more

This review is long due for my multiple experiences at the Oakley showroom in Santana Row. I've been an Oakley customer for over 15 years and have bought a few pairs of sunglasses since then. The sunglasses are obviously awesome. This review is for the store, specifically the store manager. He's a total jerk and behaves as if he's doing you a favor by just talking to you. I'm writing this review after 2 separate incidents over the past year with this gentleman. In Summer 2014, I bought a pair of Oakley Flak Jacket 2.0 from this store. These are supposed to be super flexible and last a lifetime, but the frame broke the next summer. They have a warranty of 2 years. When I brought them to this store for service, the manager first tried to sell me an upgrade plan for $59. When I politely declined, he came up with the lie "when you bought these, the warranty was only valid for 1 year, so these are worthless now". Instead of arguing with him, I called the 800 number and spoke to a rep who asked me to email them some photos (attached), which I did.They promptly confirmed that they will replace the frame under warranty, and sent me a prepaid shipping label. I received the new frame within a week. This summer, I went back to this store to buy a second pair of lenses in a different color for my other Oakleys which I had purchased in 2008. While changing the lenses, the salesman broke my one of my original lenses. He promptly and very nicely agreed to give me a replacement for free. These lenses are worth $70 a pair. When he went to the store manager for approval, that guy threw a fit. But I held my ground and said that if you don't replace these, I will escalate this issue to the company. He then agreed to replace them, but handed me a used pair of lenses in the same color with scratches on them. When I complained about that, he became rude and terse and the logic he gave was " what we broke was a used pair and probably scratched, so you are getting what you came with". If you go to this store, watch out. Be firm and assertive and don't let this guy take you for a ride. read more

Oakley - Broken Flak Jacket 2.0 frame which the store manager would not cover under warranty, but the company did. - Men's Clothing Near Me - Santa Clara, California

sales staff was delightful. After i complemented his knowledge of the product he confessed that the staff is not on commission. This revealed to me that the sales staff shares the same active lifestyle as most of its clients and genuinely want their customers to have the best product possible. you start off by selecting a frame. then the sales dude suggests lenses that will fit the primary use of your shades. After that, he looks in his little cabinet and they custom insert them for you right there in the store in under five minutes. If they don't happen to have the matching lenses to the frames, they will special order it for you so you can preview it live with NO PURCHASE OBLIGATION. Rad. read more

Do not support this sh*tshow of a store!!! Had a terrible xperience at Santana Row Oakley in San Jose, CA when I tried to return a pair of goggles and helmet that I purchased from the Lake Tahoe oakley store. I explain the situation to Heeba, the store manager and her response is "sorry there is no oakley store in lake tahoe i dont know where you bought this stuff" then grabs open my bag and says "Ive also never seen this model helmet before" Im instantly annoyed and confused af and now potentially have fake oakley googles/helmet. I question what she is talking about and she tells me they are not a related store, which is completely different than not a real store. Also as a customer I could care less if theyre not "related"; oakley is oakley and corporate shouldn't impact the customers experience because they cant figure out how to connect their global inventory on the back end. Invest in some better technology or methods to not have a customer have to return to the exact physical store they purchased from, its 2019. Heeba the manager is continuing to be unhelpful, rude, and shady and now im pissed off and extremely frustrated. She says lets call the store manager and put him on speaker. Adam, the store manager at the Lake Tahoe location picks up and we explain to him what's going on. Turns out Heeba could have easily returned the items and taken care of the process on the back end, she also could have provided a return shipping label but she chose not to help. As soon I take him off speaker I walkout this whack store in santana row I ask him wtf is going on and what he's going to do to help. Keep in mind im still heated and im being pretty aggressive and his response was a cool calm "I can absolutely help you" with a confident and apologetic tone. Immediately calmed me down. He offers to take everything back and provide a full refund. This is how a good competent manager should react. At this point its not about the products or $ but about the fkn principal. Im old school with ethics and I cant stand shady people like Heeba the manager at the Santana Row San Jose CA location. Plan on giving Adam more business every time I go up to South Lake and every time I need anything Oakley I am going to order through Adam even though I live in South Bay area near San Jose. Ive also kept the helmet and goggles just to give Adam the business because he deserves it for being a good person with ethics and a moral compass. Hope this encourages support to the LEGIT Oakley store in South Lake Tahoe and Adam and his crew. Ive also tried to email and contact the corporate customer email address 3 times since about a month ago and NOBODY has responded or called me back. Corporate Oakley has alot of work to do, poor poor management and absolutely 0 accountability and follow up. Hopefully someone in corporate will care enough to reach back out and escalate and do something about this. Also cherry on top, the manager told me her name was Lori Robinson, but found out through an employee that Lori hasnt been here for years and that the only manager is Heeba. smh heeba...smh read more

I went to both women's and men's glasses section. Stores associates were very friendly and knowledgeable of the brand. Mehrdad and Heba patiently show me the glasses I want to try. I bought my lovely fashionable sunglasses. read more

Yes I'm a bit of an Oakley poster boy. Their optics and clothes just perform and fit me so well, how can I not be? However this location didn't have the style of glasses I was looking for when I lost my last pair at a Sharks game. Can't really fault them for that but I was hoping this place would be fully stocked with it being in Santana Row and all... read more

AVOID THIS STORE! When I walked into this store, there were three staffs inside but they were chatting and simply ignored me until I walked to the counter and said I want to order a pair of customized sunglasses. I trusted Oakley since they are famous and I believe they are professional. I ordered a pair of Holbrook prescription sunglasses at this store. They took my prescription and that's it. There is no PD in my prescription, and they said that's OK. When I picked my glasses up, I feel blurry and dizzy. I suddenly figure out the PD is off. I asked the staff what is the PD they made my glasses, the staff didn't know and let me send an email to Oakley and request for it. I did, but no response. I cannot wear this $400+ glasses and cannot return it, because it is customized. What the heck? If you want a pair of prescription sunglasses, go somewhere else. Don't waste your money here. read more

Heba was awesome and helped fix a mistaken purchase at another store! She was super helpful, and above and beyond any expectation.

I end up getting another gift for him too but he doesn't know about this one. I only gave him the jacket but kept the sunglasses and not tell him. Well...my surprise got messed up cuz of some event in my life. But he knew already what I got him. I did the best to choose the best one out of the ones they had at the Oakley store but I think quality control took a day off that day. Overall he still liked his present and I was very surprised by mine. Yes I gave him a dish rack too, but that was not part of his gift. read more

I broke my sunglasses (they were nice and fairly new!), due to a dumass move. Do not put on a bicycle helmet if your sunglasses are still on your head. So I was headed to LA, tried to rectify my bent sunglasses, and they snapped in half with no hope of repair. Luckily an Oakley store was across from the Pinkberry we were visiting at Santana Row. Have to say the service and selection were both top notch. They were all happy to help out, and know their stuff. Not to mention I ended up with a great pair of sunglasses that fit well and helped tremendously when faced with a trip to Disneyland in blaring hot sun... read more

The Santana store has moved to Valley Fair Mall. Heba helped my husband and I out. She went about and beyond to find the glasses I have been searching for. Thank you Heba for the best customer service and customer satisfaction. All the employees there were very friendly. Thank you Heba. read more

This is the only Oakley store I go too. Recently just bought my third pair of Oakley's here. The sales people here know their stuff and are not all up in your bizzness until you request for some help. Buy your Oakley sunglasses/apparel here! read more

I love this store. From service to products. These guys know their shit. Oakley rocks. Thats all! read more

These guys gotta be kidding me. I purchased a pair of Prescription Eye Wear from them a couple of years ago. Had a very good service. And thought I would go back to get a new pair. And guess what, they don't have an Optometrist working any more. Well anyways, I got a prescription from my insurance suggested doctor. And called them to find out and this time a new surprise, they don't want to accept my prescription given by a doctor. They want an Oakley Optometrist only to give me a prescription or they cant get me lens. So, I asked the lovely lady on the phone, how can it happen when you guys don't have an optometrist on your store, then she starts suggesting places to go get Oakley glasses and Optometrist from "Lens Krafters, etc". If you guys don't want to accept prescription given by a Doctor an insurance company suggested, that is bad. If you guys don't have an optometrist on store, why make foolish demands. Why the hell are you still selling prescription eye wear? You guys lost a trusted customer and all his friends/referrals today. Congratulation! Way to go! NOTE: Have someone who just speaks, but also is capable of giving a logical explanation why she spoke that way. read more

Had to grab a shady to wear on cycling. The staffs were friendly and happy to assist you, no sales tactics shown. Some quick 101 on what lense type I should be getting (and they know what they are talking about, I was a bit surpised) and after several try outs I was out the door satisfied. - They do have many selection so you usually can meet your mix & match customized solution. - 30 Day exchange/return policy on shades. COOL. read more

I had been looking at Coach, Kate Spade, and Juicy Couture sunglasses for awhile but after I saw Oakley's sunglasses, I was on a new mission. Since my boyfriend's a big Oakley fan, I think that pushed me to get some Oakley sunglasses. I first wanted the Oakley Disobey Asian Fit sunglasses so I asked for the full name and color of the sunglasses so I could check prices online. After unsuccessfully finding cheaper prices, I returned to the store and browsed again. When I tried on other shades, I realized the Asian Fit actually doesn't fit my face very well. I ended up buying the Oakley Betray. After going home again and looking up prices for Oakley Betrays, I found them cheaper on eBay. Sooo back to the store I went to return my pair. The employees didn't give me trouble for returning my shades, however it was just one day after I purchased it and the guy remembered who I was. Anyway, the service was not in your face. If I wanted to browse, the employees backed off until I went to get their help. The ones that helped me were very friendly and knowledgeable. read more

I had exceptional customer service this Oakley store. The staff knew their products, as well as I did about my Oakley gear, that is always a good sign. It's a pretty big store, tucked on Santana Row, with giant windows letting light in to show off those sexy sunglasses and snow gear. I actually came here to do a return, and the cashier was very friendly about it. He didn't hassle me about why I was returning, and offered to help me find another pair, if I wasn't satisfied. After the returns, he gave me copies of my returns. The downside for returns was there is actually a lot of paper work, silly. They do take returns for purchases made outside of their store, ie the San Francisco Store. This store has an extensive collection of Oakleys for both men and women, as well as customize lens and the rare ones, like the 700+ Tron glasses. The staff entertain the customers, always hoping for a sale, but not pushy when you decide not to buy it. I got the try the Tron ones on and they let me. No side glares or misjudgment if I couldn't afford them. I like it here! But you are at an Oakley store, so don't expect steep prices. Just think, you only get a pair of eyes so might as well spend the $ and protect them, with a pair of polarized sun glasses that are fashionable and reliable! (Nah, I don't work for them. I just rave about their products, haha) read more

Came here yesterday afternoon in search of a good gift for my bf.. Staff are all so friendly and accomodating, not in an irritating way. They have a lot of selections there too, that made me a little bit more confused... Overall very good job... read more

Literally ..amazing service. Purchased a new pair .. long line. They built my glasses while I went and ate. Came back and found out I actually had picked a pair on sale. Fun staff. Told me about old pair trade in to get 25% off next purchase. Just because of the staff.. going back to this store today to buy another pair for summer. Great job Oakley .. staff makes YOUR BRAND .. not visa versus!!!! read more

Since you can only buy Oakley products at retail you might as well buy from the store that only has only Oakley products. The people are very helpful and don't bother you excessively. The gentlemen who helped me was quite helpful in locating the Oakley "asian fit" line of products and proceeded to help me with choosing the right pair for me. He answered all of my questions and even saved me some money by offering to not customizing the same pair of produced sunglasses. I went on a weekday so they were only a few people in the store and I was in and out quickly minus the time I spend browsing the selection of clothes and sunglasses. I am very satisfied with my purchase over online retailers and other oakley resellers. The associate who helped me even threw in some extra microfiber bags for free. I am going to go back and buy some new lenses and extras too. read more

Worst and most unprofessional manager. I've spent probably thousands on Oakley products. I brought an online return into the store and the manager was extremely unprofessional asking questions suggesting why I didn't return it via mail and why I didn't go to San Francisco store. He finally told me he couldn't return it because they ran out of store gift cards(original purchase with gift card). I can't believe that a flagship store at Santana Row would not stock enough gift cards. Total BS! He said someone had cake in and bought 15-20 gift cards. He told me to go to San Francisco store. I will never spend a dime at these Oakley locations. read more

Where do I begin, I recently damaged my sunglasses and needed new ones. Heva gave me probably the best customer service I think I've gotten anywhere ever. Took care of me and was EXTREMELY NICE!!! I would definitely recommend this store to anyone!! Thank you so much Heva!! read more

I went there to buy a pair of eyeglass frames that cost about $220.00 That was a big price to pay, but I liked the style of the lens. I also needed to get new lenses for my Bottlecap sunglass frames. I needed help getting some, and the lady working there was really nice. She knew what I needed right away, suggested a few things, but left the choice up to me. The people at the store are very accommodating and tend to work with your own personal needs, rather than the financial needs of the Oakley O Store. I expected to not be looked at in the right way upon entry because this store is located in Santana Row, a high-class getaway for the rich and arrogant. However, the employees here were very nice. I usually come back here to fine the newest items, and I've been using Oakley products for about 10 years now. Oakley has never let me down even to this day. Thanks for the service! Oakley is awesome! read more

Came in to fix my glasses and the lady working there was extremely helpful and nice. She immediately gave me options on how I could fix them or buy a new pair. I ended up buying and customizing a new pair with her help. Overall my experience there was amazing and I've never worked with someone as nice as her. Would definitely recommend going if you are in need of glasses and or other items. read more

I absolutely love their stuff because besides from looking cool you know all their stuff are functional, even the cloths are carefully engineered with a mechanical part. I also like their ladies line (on a girl you sick f&*k!) def will encourage my girlfriends towards it. The downside is, there seems to be a max limit on their sale's IQ to present that skater's image... read more