I had such a great experience at the Sunglass Hut in Valley Fair Mall. I worked with Chirag, who…read morewas incredibly kind, attentive, and genuinely helpful. Most of us like browsing on our own, but I came in searching for a very specific style of sunglasses--and honestly had no idea what the style was even called. I gave him the vaguest description, and somehow he pulled exactly what I was picturing. We went through several options, and he gave honest feedback, recommendations, and helped me narrow everything down to the perfect two pairs. What I appreciated most is that he wasn't pushy at all--he truly wanted me to feel confident in my choices and told me what actually looked good compared to others. The store is clean, organized, and the customer service is on point. If you're shopping for sunglasses and want someone who knows their stuff without any pressure, definitely ask for Chirag. He made the whole experience enjoyable and easy.

I bought a pair of Dior sunglasses here in mid-December, and within the same week, one of the…read morescrews fell off. Since it had been less than a week--well within a 30-day window--I went back immediately with my receipt for a repair or assistance. To my surprise, the staff refused to help and told me I had to contact Dior directly. It is incredibly disappointing to buy a luxury product from a major retailer and receive such poor after-purchase support. I expected much better service from Sunglass Hut. Save yourself the trouble and shop elsewhere.

I was impressed when I first walked in; the place is spacious, clean, and attractive. I was…read moregreeted quickly, and everyone was really friendly during my visit. The exam went quickly, but still seemed thorough. The doctor asked questions about my medical and eye conditions, and discussed future expectations. I got my prescriptions and picked out my glasses. The basic fee ($95 for exam and two pairs of glasses) is an incredible deal. It includes basic plastic lenses, and a wide variety of pretty decent frames. Of course there are add-ons: polycarbonate lenses, anti-glare coating, transitions, etc. I ended up spending $450, which is still a very good deal for what I got. But here's the thing: I asked about options, and the woman who was helping me explained the options and the pricing. She never once tried to "upsell" me or pressure me - she just gave me the information I needed to make my choices. Overall it was a very positive experience. I highly recommend America's Best!

In terms of ordering contacts through this store, they're pretty slow. Typically it takes 2-2.5…read moreweeks. Last time I ordered, it took 3 weeks. And I was the one who called to check up on them, and they said "oh yeah, they've BEEN ready for pick up" when there wasn't any communication or text message saying they were ready. And look, I get it, I'm sure they're busy. But these are expensive ahh contacts man. Who wouldn't want them in a timely manner? And I need them to SEE, as they are my main source of vision correction. I just ordered through their website instead this time and it will be here, delivered to my home, in 1 week. The receptionists are always welcoming and sweet but lack of communication & not getting things in a timely manner is why I give 3/5 stars.

I came here for an eye test as I had a cataract in one eye and my previous eye doctor had not been…read moreable to correct for it. I had lived with one eye blurred for almost a year. The doctor here instantly prescribed glasses that corrected my vision, I was able to see clearly for the first time in months. I subsequently got distance, reading and computer glasses and the prescription worked perfectly for all of them. The doctor was friendly and informative and I have no hesitation in giving them five stars.

I have purchased a number of glasses from this company over the last…read more couple of years. They were frames less type expensive very good quality and The service was excellent. The last pair of glasses were what I call my working glasses not the high quality I was buying and much cheaper in price. After a couple months with these glasses, they became cloudy with very small scratches. At that time I was living in Santa Cruz but still took the glasses back didn't really believe they would do anything or believe me that I took good care of these glasses and did not understand what caused the problem. The Manager looked at the glasses and talked to They not only replaced the glasses but sent them to Santa Cruz Thank you Lucy Rubio Store Manager Good Job. D. Campbell

I do NOT recommend this place. I purchased glasses for my daughter the first week of September…read more After 2 weeks of waiting and no updates I called the store. The team leader said it would be sent out via UPS and delivered in 3 days. Another week after that, I came to the store to find someone who didn't know how to look up orders and had to call him on the phone. She then found the package sitting on the counter and said "UPS hasn't picked up" and I felt insulted because there is no way UPS hasn't picked up in over a week inside a Target. Further, I wasn't informed of any delays. These are $400 glasses and service this poor is unacceptable. Now I have to ship it myself. Unreal.

everyone is awesome and very accommodating especially Steven ! thank you for all your customer…read moreservice you and dr Nguyen

Awesome! Fantastic people, super qualified skills, super…read morenice people! Maybe Costco is a little less expensive, but Costco lacks social etiquete and respect, not to mention the whole Costco environment is stressed out and parking is a nightmare. I don't need Costco for any price break! Site for Sore Eyes always offers discounts. Qualified frames and lenses and decent prices. A clean, relaxed, comfortable office, and the staff are beyond nice! They are the kind of people I would invite to sit at my family Thanksgiving dinner anytime. I am a loyal Site for Sore Eyes client for life !

1. I bought my glasses from here and asked for high index lenses. They were still super thick, so I…read moreknow they either did not give me high index lenses or cheaped out on them because I have another pair of high index glasses from somewhere else, and they were a lot thinner. 2. A piece of the glasses broke a couple months in, so I took my glasses here, and they told me they don't have the material for these glasses anymore. I had to find somewhere else to get them fixed. I do NOT recommend this store at all.

I had a very disappointing experience with Unique Eyewear…read more On February 7, I provided my prescription and was told my glasses would be ready in about 3 weeks. However, things quickly became frustrating due to constant delays and inconsistent information. On February 28, I called for an update and was told I would hear back on March 2. On March 2, they called and said the glasses would be ready by the end of that week. On March 7, I called again and was then told it would take 3-4 weeks. When I pointed out it had already been 4 weeks, they changed it again to 4-5 weeks. On March 10, they called and promised the glasses would definitely be ready by the end of that week. On March 13, they informed me that their lab had lost the frame and they needed to reorder it and resend it to the lab. They also said it was the lab's fault, not theirs. However, the lab is their partner--not something I chose--so I don't think it's appropriate to shift the responsibility to someone else. On March 16, they called again and assured me the glasses would be ready by Thursday or Friday that week. Now, more than 7 weeks have passed, and I still have not received any call to pick up my glasses. This experience has been extremely frustrating. The repeated delays, broken promises, and lack of accountability are unacceptable. I would not recommend this place to anyone looking for reliable service.

The styles of glasses they offer are truly unique. They don't take insurance but if you calculate…read morehow much glasses cost at other places with the insurance coverage, the glasses and lenses here end up costing exactly the same. I have very high prescription with progressives and my glasses were made perfectly the first time. Wonderful.

Really like Dr Yang, but lately I'm just shoved off on other people. After the last appointment I…read moregot numerous reminders including phone calls. I made the damn appointment. I don't need you spamming me with multiple reminders. And now when I show up at the appointment, I'm left sitting around for 10 minutes because they can't be on time. I walked out and will not go back to them. I don't even care what it costs to go somewhere else. Multiple appointments for "follow ups" whatever. I do not like people who do not respect my time.

I always forget that Target has an optical section. It's located right next to the Pharmacy. Came…read moreby the other day to see if I could use my vision insurance to pick up a pair of plano (non-prescription) sunglasses. Liann gave a great overview of the policy and was way more helpful than Site for Sore Eyes, my usual optometry that turned me down for the same request. Short Answer: you can, but would need to show documentation of the vision correction procedure (LASIK, EVO ICL, etc) with the date and doctor's name. This varies by store and insurance in California. No issues if you have a prescription. Liann helped me through my order, got it processed online, and I'm about two weeks away from receiving my Ray-Bans. Happy, easy experience. Would recommend.

We received excellent service while in the store. The lady checked in on us at all the right times…read moreand went above and beyond in answering our questions patiently and warmly.

Kaylee was amazing. Super helpful and helped me with what I needed. She was not only professional…read morebut very knowledgeable. Will definitely be coming back to purchase more!