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    Genesis of Dublin

    3.6 (66 reviews)
    Closed 7:30 pm - 9:00 PM
    Updated 1 month ago

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    I am back. On Tuesday we were on our way home when an ominous frightening message came up on the screen. Something is seriously wrong. The GV-80 that we leased 22 months ago needed immediate attention. The dealership was concerned that it wouldn't make it to them so they picked up the car via tow truck yesterday. We were advised that we would be sent a loaner after they diagnosed the problem. Here we are with no car, and no loaner 24 hours later and our calls to the service department and the manager are not being returned. We don't know what is happening to SUV, and we don't have a car. BEWARE this is the type of customer service you can expect from Genesis. I would rate less than 1 star if I could. Here we are at 5:00pm. Still no word on what is happening with this car other than when it will be returned. Now they are out of loaners, we don't have a car, and they are working on it? THEY ARE WORKING ON IT??? We put $7K down on this lease. We are paying $1125.52 a month. By the end of this 3 year lease, we will have paid $47.5K. We need a car. If you are seriously considering buying a Genesis, re-think.

    Look at the trash and spit seeds in the loaner they brought me
    Alex K.

    Back to no stars if I could. The dealership caused a chip in my paint while they had it and are refusing to take responsibility. I personally pointed out a scratch in the same spot on the walk around when they picked up the car for service. When it came back there was a chip of paint missing next to the scratch that has been there for almost a year that I again pointed out during the walk through and acknowledged the existence. They doctored their "intake" photos to make it look like it was there when they got the car. DONT BUY A GENESIS OR HYUNDAI

    It took this dealership over a month to complete my car sale. They made me come down to the dealership every weekend to follow up because no one at the dealership answers phone calls. Sales rep. Anthony Grijalva on day 1 told me that the check will be processed in a day or two but it was a lie. He went on to lie so every weekend I went in-person to follow up. He gave me his "personal" phone and never answered that either. He even tried to low ball the offer by saying my BRZ does not have any luxury features. Ofcourse it doesn't, it's a performance car, buddy! Just an unprofessional, disrespectful and frustrating person to deal with. Finally the site manger - Adnan, stepped in and cleaned up Anthony's mess. But then, their accounting department had another week's delay to cut the check. I missed my car payment and had to pay one month's insurance. I should have just gone to Carmax.

    Allen Y.

    Picked up a 2025 GV80 Prestige with the great help of Nick. I wanted white on white and there is as only 1 car in northern Cali and it was located in a different dealership miles away from my house. I feel very lucky that when I walked into Genesis of Dublin, it was Nick who happened to help me. He gave me an amazing price, extended warranty and arranged the delivery of my vehicle to their dealership. We agreed on everything in about 20 minutes and the deal was closed. Nick then worked so hard and diligent to have the car shipped to their dealership within the next day. When I arrived, the car was washed, fully detailed, and ready to go. Nick also made the signing process very fast and efficient, eliminating all these options/packages that dealers often want to slip into the deal and sell to you. He only put what I requested. Basically, in less than 24 hours, Nick was able to get me that ONE car with the color/package combo that I wanted and also gave me an amazing deal on the car price and extended warranty. If you go to Dublin Hyundai/Genesis, just ask for Nick and I promise you'll be set before you know it.

    This is my under carriage. It belongs under my car. Literally threw it in the back of my car.
    Dayna Z.

    My car was taken here to recalibrate my windshield due to it needing replacement. When the dealership had my car they also found some error codes to address with my back harness. So they took care of it. My car was towed here by the auto body shop & towed back to the shop. Look at the photo on how my car was returned to the auto body shop. This is just ridiculous how they just threw things in the back of my car & the auto body shop is working on putting my car back together. They are also checking to see if anything was damaged. My weather strip is ripped & part of my suede panel in the cargo is completely scratched bc of them throwing the under carriage in the back. I've had my car for less than a year & I have kept it in impeccable condition. I know my car did not have any of that damage before I took it to have my windshield replaced. I also know the auto body shop has nothing to do with it bc all they did was replace my windshield. They did nothing to the back of my car. The auto body shop is now dealing with the dealership to have my weather strip & suede panel replaced. Do yourself a favor & don't take your car here for service. They obviously don't care how to treat your cars.

    Genesis of Dublin shares a building & lot with Dublin Hyundai
    Marvin M.

    First of all, GENESIS is Hyundai's luxury brand. We are starting to shop around for a mid-size luxury SUV. I heard that Genesis just started building those. So I searched out this dealership to check them out. I've been reading reviews online and was eager to see this SUV, the Genesis GV80. At Genesis of Dublin, I met a knowledgeable young man named Anthony. He showed me a few of the Genesis GV80's that they have in stock. I only give this dealership 4 stars because I couldn't see the interior of these vehicles. Sales reps should be able to show the entire car, not just the outside. Anthony showed me an open Hyundai SUV, but that wasn't helpful because I had told him that the only reason I was there was to see the GV80. Bottom line is that if you are shopping the luxury car lines, like Lexus, Acura, and Infiniti, also consider Genesis. I'm not saying that they are all equivalent. I'm just saying that they are all worth taking a look at. The reviews of mid-size luxury SUVs that I read compared the Genesis GV80 with the Lexus RX, BMW X5, Audi Q7, Acura MDX, and Infiniti QX60. As I shop around, I will consider all of them. I'm not reviewing the cars here, just the dealership. I will return to this dealership on another day and hopefully get to see more of the Genesis vehicles (like the inside) and test drive one, but today was a little disappointing. That's why they are not 5-stars. I would almost go to 3 stars, but this is their first review. I don't want to be too harsh and I will give them another chance.

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    1 year ago

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    1 year ago

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    3 years ago

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    10 months ago

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    1 year ago

    Johnny in service knew his stuff. I had had a problem with my Connected Services for months. He fixed my problem quickly and efficiently.

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    3 years ago

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    2 years ago

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    2 years ago

    Buying a luxury car in a ghetto environment. They need to separate Genesis from Hyundai and create a much better buying experience.

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    2 years ago

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    3 years ago

    Krista was a huge help as I was shopping for a new car. She was responsive, knowledgeable, and super friendly.

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    Review Highlights - Genesis of Dublin

    We were looking for a GV60 and Dublin Genesis had one on the lot with the exact specs that we wanted.

    Mentioned in 4 reviews

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