My experience with Charlie at the Genesis Service Department was excellent. He truly cared about taking care of my vehicle and made the entire process easy and convenient. He also offered a complimentary shuttle service, which was greatly appreciated. Everything was handled online and explained clearly throughout the process. I'm very satisfied with the service and would truly recommend Charlie and the Genesis Service Department to anyone looking for excellent customer service. read more

1 STAR -- ABYSMAL CUSTOMER SERVICE AT DUBLIN HYUNDAI / GENESIS OF DUBLIN After numerous disappointing experiences with this dealership, I've finally had enough. When we purchased our 2023 Genesis GV80, we paid $1,339 for an Express Five protection package, which includes Dent & Ding Repair. Now that we need to use it, Dublin refuses to commit to repairing our door dings because of associated "scuff marks." Seriously? How often does a door ding occur without leaving some type of surface mark? I'm not asking them to repair the scuffs. I can buff those out myself. I simply want the dents repaired under the protection package we purchased. And don't even get me started on their service department! Phone calls routinely go unanswered, messages are not returned, and even when I manage to reach an actual person, I'm transferred straight back to voicemail. At this point, I can't help but wonder whether they're deliberately avoiding my calls when they recognize my caller ID. The lack of communication, accountability, and basic customer service is absolutely appalling. Getting someone to answer a phone or return a message shouldn't require an act of Congress. Meanwhile, Genesis of Mountain View has been friendly, courteous, and willing to help--despite being considerably farther from our home. Dublin seems perfectly capable of selling expensive protection packages, but getting assistance when it's time to use one is an entirely different story. Based on my repeated experiences, I would strongly caution anyone considering doing business with Dublin Hyundai / Genesis of Dublin. Luxury vehicle prices. Dollar-store customer service. Absolutely unacceptable. read more

We purchased a new 2024 Genesis GV70 in June 2024. The vehicle drove and looked amazing, and we were very happy until there was an issue. The infotainment system was faulty. The service department at Dublin (they service both Hyundai and Genesis) is far below expectations. They are crammed with customer demands and cannot provide good service. We had our vehicle there over a month in total. They said it was fixed, and it was not. Had to return it. The communication was practically non-existent. We could not get an update. We had to call the manufacturer. They supposedly have a communication system, but our manufacturing rep had to wait sometimes over a week before the dealership in Dublin responded. And then the response was vague and useless. After finally getting the vehicle back, they said the technology department had to "fine-tune" the software. We then noticed a crack in the inner lift/hatch area. See picture. They refused to take care of it. It has been weeks since we have had the car, and the technology department has still not performed their job. In addition, we received notice that a recall is coming regarding the gas tank. The defect could cause an engine fire. Currently, they don't know how to repair it. This service department is terrible, and it is incredibly frustrating to work with them. If you are seeking a luxury vehicle and expect a reliable vehicle with dependable service, you will most likely be very disappointed. Buy a Lexus. read more

Genesis of Dublin - Crack inner lift/hatch - Used Car Dealers Near Me - Dublin, California

DO NOT BUY A CAR HERE Purchased g70 5/15/26, i love g70 but sales team scammed me on few non-sense warranties without telling me. 2 warranties call foreverstart and express code. Watch out when you purchase your car here I contacted dealership soon as i find out, they laughed at me when i ask for money back. So i contacted CA attorney general, FTC, DMV, Genesis corporation. So far working on my small claim court. It wasnt really about money when i find out they laughed at my request. read more

Terrible dealership, no coordination, I like my car but I'll never come back to this dealership. Gave me 1 key told me come back in a couple weeks, took over 2 months just to get my second key.... Terrible customer service I would never take my car here or buy another car from this dealership. Horrible experience never again . read more

I am back. On Tuesday we were on our way home when an ominous frightening message came up on the screen. Something is seriously wrong. The GV-80 that we leased 22 months ago needed immediate attention. The dealership was concerned that it wouldn't make it to them so they picked up the car via tow truck yesterday. We were advised that we would be sent a loaner after they diagnosed the problem. Here we are with no car, and no loaner 24 hours later and our calls to the service department and the manager are not being returned. We don't know what is happening to SUV, and we don't have a car. BEWARE this is the type of customer service you can expect from Genesis. I would rate less than 1 star if I could. Here we are at 5:00pm. Still no word on what is happening with this car other than when it will be returned. Now they are out of loaners, we don't have a car, and they are working on it? THEY ARE WORKING ON IT??? We put $7K down on this lease. We are paying $1125.52 a month. By the end of this 3 year lease, we will have paid $47.5K. We need a car. If you are seriously considering buying a Genesis, re-think. read more

Genesis of Dublin - Used Car Dealers Near Me - Dublin, California

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Terrible service!!!!!!! My 2025 GV70 has a faulty 12V battery, still under warranty. I towed the vehicle to Genesis of Dublin five days ago and now they tell me it will take them another six days to get a replacement battery. Total 12 DAYS TO CHANGE A REGULAR BATTERY (IF they do it as promised, to be seen), something a repair shop can do in an hour! No Loaner vehicle available either. No one picks up the service department phone line. Impossible to check on status of repair order. I like the car but will not deal with this dealer ever again. Think twice! read more

Back to no stars if I could. The dealership caused a chip in my paint while they had it and are refusing to take responsibility. I personally pointed out a scratch in the same spot on the walk around when they picked up the car for service. When it came back there was a chip of paint missing next to the scratch that has been there for almost a year that I again pointed out during the walk through and acknowledged the existence. They doctored their "intake" photos to make it look like it was there when they got the car. DONT BUY A GENESIS OR HYUNDAI read more

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My car was taken here to recalibrate my windshield due to it needing replacement. When the dealership had my car they also found some error codes to address with my back harness. So they took care of it. My car was towed here by the auto body shop & towed back to the shop. Look at the photo on how my car was returned to the auto body shop. This is just ridiculous how they just threw things in the back of my car & the auto body shop is working on putting my car back together. They are also checking to see if anything was damaged. My weather strip is ripped & part of my suede panel in the cargo is completely scratched bc of them throwing the under carriage in the back. I've had my car for less than a year & I have kept it in impeccable condition. I know my car did not have any of that damage before I took it to have my windshield replaced. I also know the auto body shop has nothing to do with it bc all they did was replace my windshield. They did nothing to the back of my car. The auto body shop is now dealing with the dealership to have my weather strip & suede panel replaced. Do yourself a favor & don't take your car here for service. They obviously don't care how to treat your cars. read more

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It took this dealership over a month to complete my car sale. They made me come down to the dealership every weekend to follow up because no one at the dealership answers phone calls. Sales rep. Anthony Grijalva on day 1 told me that the check will be processed in a day or two but it was a lie. He went on to lie so every weekend I went in-person to follow up. He gave me his "personal" phone and never answered that either. He even tried to low ball the offer by saying my BRZ does not have any luxury features. Ofcourse it doesn't, it's a performance car, buddy! Just an unprofessional, disrespectful and frustrating person to deal with. Finally the site manger - Adnan, stepped in and cleaned up Anthony's mess. But then, their accounting department had another week's delay to cut the check. I missed my car payment and had to pay one month's insurance. I should have just gone to Carmax. read more

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If you're deciding between Genesis of Dublin and Richmond, I'd choose Dublin and Adil Khan all day long. The entire process was incredibly efficient: I contacted Adil by email around 9 AM, we settled on the numbers through a few texts and phone calls, and I signed the paperwork electronically by 3 PM the same day. I'm very happy with my experience. I just got my new 2026 GV60 Performance in Tronse Green from them, and it was by far the easiest and most relaxing of the three car purchases I've made in the past six months. Some dealers forget about you once you sign the dotted line, but Adil continues to be supportive and very communicative. In contrast, Richmond Genesis tried to rip me off with a huge dealer markup that wasn't justified by the market or their advertising. They lost my business from the start. The salesperson had the gall to say things like, "we're here to make money and we have to eat too," just because I was negotiating their initial inflated price. After two days of back-and-forth, they finally came down to MSRP but still insisted on including add-ons. read more

I would like to thank Maryann of Dublin in the Service Department! She took the time to explain what was going on with our car. She called or texted to make sure we were never in the dark! Thank U Maryann. read more

I have been trying to get my car serviced and I get no follow ups or return call from anyone. Their call center to answer calls is HORRIBLE. Im suppose to get a car dropped off at my home today because I ve been to an appointment my car was there for 5 hours and not fixed i wasn't driving back to have another service . I live in antioch the customer service is bad. Im waiting on a call or the car im still waiting. I need my car fixed with no charge. They were excellent and followed up when I bought it and now they don't care. I wasn't going to write this but enuf is enuf. I would like the same service they gave when I bought my car read more

Picked up a 2025 GV80 Prestige with the great help of Nick. I wanted white on white and there is as only 1 car in northern Cali and it was located in a different dealership miles away from my house. I feel very lucky that when I walked into Genesis of Dublin, it was Nick who happened to help me. He gave me an amazing price, extended warranty and arranged the delivery of my vehicle to their dealership. We agreed on everything in about 20 minutes and the deal was closed. Nick then worked so hard and diligent to have the car shipped to their dealership within the next day. When I arrived, the car was washed, fully detailed, and ready to go. Nick also made the signing process very fast and efficient, eliminating all these options/packages that dealers often want to slip into the deal and sell to you. He only put what I requested. Basically, in less than 24 hours, Nick was able to get me that ONE car with the color/package combo that I wanted and also gave me an amazing deal on the car price and extended warranty. If you go to Dublin Hyundai/Genesis, just ask for Nick and I promise you'll be set before you know it. read more

Genesis of Dublin - Used Car Dealers Near Me - Dublin, California

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If I could dump the brand new Genesis Electric I bought here 8 mos ago I would. Within weeks of purchasing the car, it was apparent the AC system did not work properly. After a day in the shop, they couldn't ID the problem so got it recharged and sent me on my way with dye in the system to see if there was a leak. Meanwhile, the screen in the car began intermittently turning on and off. That system has now been recalled and replaced. A few weeks ago, as the temps got very toasty, the AC system began acting up again. Back to the shop....2+ weeks (!) later, I still do not have a functioning car. They said they needed to "order the part". I guess they keep their inventory at the International Space Station because if the part existed anywere on earth, they ought to be able to get it in less than 2 weeks, no? Word is that they fixed the AC and the screens but a promised detailing on the car has now required a 2nd trip to complete and I just got another call that the car needs another day (to detail the car...come ON!). The communications from the service area are terrible. Honestly, stay away from this car and this dealership in particular. What a nightmare. read more

Had an amazing experience today at Dublin Hyundai/Genesis. Huge shout out to RON and MARCOS for saving Thanksgiving for our family. It's the day before Thanksgiving, 4:30pm, windshield wiper stops working just as we're about to leave on a long drive to spend the holiday with our friends. I rushed over and showed up at the dealership at 5pm, as they're winding down for their own Thanksgivings. Everyone was super friendly and helpful. They immediately got someone on it, took the car away, and had the fix done in 10 mins. I was so grateful I would have paid whatever they asked. Which was zero, nada, zilch...free of charge! What an AMAZING experience of stellar customer service and genuine human decency. They have a new customer for life today! read more

Been trying to get recall serviced for safety and get brakes and tires . I have been trying to reach them for a couple weeks . I had to call national customer service to get appt . When they finally made the appt they made it wrong .It was impossible to get any help at the dealer with making the correct changes . I had to cancel the appt because I could not get someone to made corrections to scheduled appt and or reschedule . Will be happy to make the drive even further to another dealership if I can get good customer service. read more

On April 9-17, 2025, our vehicle was inspected by Hyundai San Leandro. Their invoice shows they performed repairs (including ignition coils) and noted: "We acknowledge that the vehicle may still have factory warranty coverage. The diagnosis fee is waived and will not apply only if repairs are covered by Hyundai factory warranty. Hyundai determines all warranty coverages, not the dealership." This shows that warranty coverage was possible and should have been evaluated before charging us out of pocket. On June 4, 2025, my fiancé took our vehicle to Hyundai Genesis of Dublin because the car was stalling and having difficulty starting. He was instructed to leave the car for a diagnostic. After several phone conversations, the dealership informed us they had identified the issue. However, we were never provided with a written estimate or asked to sign an authorization, as required by California law. The dealership performed the following without proper authorization: * Installed a starter without our approval and charged $1,500. * Replaced the fuel pump (which we did authorize) for $1,500. * Presented the charges as a "deal" totaling $2,800. On July 22, 2025, we picked up the vehicle. On the way home, the car displayed the same stalling and starting issues it originally had. The next day, we returned the car to the dealership. At the time of pickup: * The receipt was left inside the vehicle, not properly explained or reviewed with us. * My fiancé, already frustrated after weeks of delays, was handed three documents to sign, which he signed quickly without reading. * He paid the $2,800 and left with the vehicle, only to find the same unresolved problem. Despite parts and labor being under warranty, the dealership insisted on further payments for additional repairs. Since then: * They replaced injectors, but the issue persisted. * They later claimed there was "sugar in the tank," which they failed to diagnose for months. * The car has been in their possession for over three months. * They are refusing to return the vehicle unless additional fees are paid. * We were never given the old parts as required by law. * The vehicle appears to have been sabotaged or misrepresented while in their custody. At this point, my vehicle is completely out of use, and we have been without transportation for months. Violations Suspected (California Automotive Repair Act & BAR Regulations): 1. Unauthorized Repairs - Business & Professions Code (BPC) § 9884.9. 2. Failure to Provide Written Estimate - BPC § 9884.9(a); CCR Title 16, § 3353. 3. Failure to Provide Signed Copy of Invoice - BPC § 9884.8; CCR § 3356. 4. Refusal to Return Vehicle - BPC § 9884.16. 5. Failure to Return Replaced Parts - BPC § 9884.10. 6. Failure to Perform Work Competently - CCR Title 16, § 3361. 7. Misrepresentation/Fraud - BPC § 17500 (false or misleading repair representations). read more

First of all, GENESIS is Hyundai's luxury brand. We are starting to shop around for a mid-size luxury SUV. I heard that Genesis just started building those. So I searched out this dealership to check them out. I've been reading reviews online and was eager to see this SUV, the Genesis GV80. At Genesis of Dublin, I met a knowledgeable young man named Anthony. He showed me a few of the Genesis GV80's that they have in stock. I only give this dealership 4 stars because I couldn't see the interior of these vehicles. Sales reps should be able to show the entire car, not just the outside. Anthony showed me an open Hyundai SUV, but that wasn't helpful because I had told him that the only reason I was there was to see the GV80. Bottom line is that if you are shopping the luxury car lines, like Lexus, Acura, and Infiniti, also consider Genesis. I'm not saying that they are all equivalent. I'm just saying that they are all worth taking a look at. The reviews of mid-size luxury SUVs that I read compared the Genesis GV80 with the Lexus RX, BMW X5, Audi Q7, Acura MDX, and Infiniti QX60. As I shop around, I will consider all of them. I'm not reviewing the cars here, just the dealership. I will return to this dealership on another day and hopefully get to see more of the Genesis vehicles (like the inside) and test drive one, but today was a little disappointing. That's why they are not 5-stars. I would almost go to 3 stars, but this is their first review. I don't want to be too harsh and I will give them another chance. read more

Genesis of Dublin - Genesis of Dublin shares a building & lot with Dublin Hyundai - Used Car Dealers Near Me - Dublin, California

Very unresponsive dealer. Tried calling 3 times got no response. Expressed interest in a Vehicle via Carfax, they didn't even bother replying. Even if vehicle is already sold a polite response is de minimis I'd expect from any car dealer. But for an allegedy luxury car dealer it's pretty unbelievable. Think I'll take my custom elsewhere. read more

Ron was EXCELLENT. Great service. Answered all of my questions and walked me through the updates/service maintenance. Also provided a loaner car which was sorely needed given the lengthy down time. Truly went above and beyond and made me feel valued as a customer. read more

Genesis of Dublin service is fantastic. I had a minor issue with my car and was away from home. The service department helped me immediately in a professional, kind and competent manner. I wish I lived near as they would be my go to service department. Thank you for helping me today!! read more

They've done such a good job taking care of my 1st Genesis that we've bought another one and have begun servicing it here as well. Johnny (the foreman) makes sure they solve even the most difficult diagnostic challenges to the customer's satisfaction. Good group of techs here! read more

If you think you are getting luxury service when you buy a Genesis at Dublin, you will be sorely mistaken. Where to begin? 1) they have possibly the worst phone system; highly impersonal and you have no idea who you are talking to 2) the valet loaner service is not as easy as they make it out to be when you're buying the car. I've had to fight to get a loaner because I do not live or work close to Dublin 3) No follow through. People saying they will get back to you and just don't. This is opposite of the service I experienced at Volvo and Audi elsewhere. When people ask how I like the car I shrug and say, I like it, but I HATE the dealership and service. They have absolutely no reason to be using the slogan "doin it right." I should note that the only reason it took me this long to write this was because I was dealing with the customer relations manager Marika. But after my debacle today, I had heard she was out so here I am. To date no one has called me back to discuss what could have been done differently. read more

We were looking for a GV60 and Dublin Genesis had one on the lot with the exact specs that we wanted. Made an appointment with Nick and he was able to accommodate us the next day. Went into the dealership, test drove the car, and decided it's the one. Nick and the team made the purchase process easy and pleasant. We are happy with both the car and the service! read more

Genesis of Dublin - Used Car Dealers Near Me - Dublin, California

Leased a GV70 and love the car. Lauren our sales person was super helpful and even delivered it to our house a half hour away and stayed for a couple hours showing us how the tech works. I've never bought a Genesis before but this don't be our last. read more

Hi Genesis, My husband and I have been trying for MONTHS to get a service appointment for the GV80 we bough in July 2023. Your online scheduling option provides only one day and one time we could possibly schedule an appointment and does not provide an option for the valet service included with our purchase + extended warranty purchase. We have called multiple times after which we receive a text message response about our request. We respond instantaneously and then never hear back from anyone in your service department. My mom was recently looking at buying a new car and told your team about this--who told us to ask for Rich. We have, and still nothing. Only a single text response where no one responded when we explained our service need. We have texted, left voicemails, pleaded for help to address this issue and nothing. I love my car, but I feel as though the service package and valet service--which were absolutely crucial to my decision in buying this vehicle--were false advertised to me. If I knew service were going to be this difficult to get, I would have gone with another dealer or a different brand altogether. I would really love for someone to contact me, but I'm not hopeful. -Erica read more

Johnny in service knew his stuff. I had had a problem with my Connected Services for months. He fixed my problem quickly and efficiently.

We came in to test drive our GV70 Electrified on December 30, 2023. We had heard great things about the car and wanted to experience it for ourselves. We had no appointment and were able to get the test drive and walkthrough within 15 minutes. Afterwards, we spoke to the sales staff about purchasing the vehicle and the pros/cons of leasing vs. financing. The sales staff was amazing and walked us through both options and helped get us additional discounts for us to think about. We ended up purchasing the car and it was a fantastic experience! Definitely recommend working with this team again for any future purchases! read more

Theodore, the service advisor and Jonny the foreman, totally took care of me at my recent visit. Thank you both! read more

This had by far been the best experience Sayeed was amazing and provided the best care possible. He made sure that I was taken care of at every turn. Nate was patient with me allowing me to test twice several cars. Even when we left the first day empty handed because I need to think about my purchase and shop around they were not pushy about it at all. After having terrible service at Kia Dublin and Toyota Dublin....i decided to come back to genesis because to be honest...Nate and sayeed really sold me with their customer care. Thank you so much for taking the time! It is so very much appreciated! read more

I got the best customer service from Lauren at Dublin Genesis. We love our GV70 and couldn't be happier. She was patient with us throughout the entire process and answered all of our questions. Thanks again Lauren! read more

Wanted to give Genesis a try, drove 40 miles to this dealership just to be virtually ignored. Once I finally was approached, no assistance other than a sales pitch was given. No tour of a car, test drive, nothing, went back to Acura and bought a RLX the following week. Too bad as I heard Genesis makes a decent product. read more

Just purchased a beautiful GV70 from Genesis of Dublin. Lauren helped us get the car we wanted. She was knowledgeable, patient, and very professional. I highly recommend them. read more

I wrote a 1 star YELP review on Genesis of Dublin 3 weeks ago. I received a comment from Marika, the Customer Relations Manager. After a little digging she was able to get me the answers I needed. So, this review is for Marika only! It shouldn't take a YELP review and the Customer Relations Manager to get simple answers and call back. The finance department or dealership in general should have the courtesy to at least give you a call back. Again, no complaints with their cars. They are fantastic. If Genesis really wants to get in the luxury market, they have to deliver the customer service expected with this market. read more

I took my 2020 G70 Genesis to the service department on September 6th 2023 and I was very impressed with my service advisor Alex. Alex was very professional and courteous. Alex gave me status updates regarding the service being done on the car and kept me informed on what was being tested and recommendations for future services needed. Great job Alex! read more

Buying a luxury car in a ghetto environment. They need to separate Genesis from Hyundai and create a much better buying experience.

"Great experience" isn't normally put in the same sentence as "buying a car," but this time was genuinely a great experience! I worked with Lauren Jarvis who was absolutely fantastic - thorough, professional, and even took the time to make sure the Genesis was delivered to my door. And, even though it arrived at 10pm, she checked in on me to make sure everything had gone smoothly with the delivery. I would 100% buy from them again! read more

Krista was a huge help as I was shopping for a new car. She was responsive, knowledgeable, and super friendly.

Showroom was packed with vehicles which made it nice since it has been very hot outside recently. Cody was able to appraise my vehicle and we made a deal. Took about 15 minutes to appraise it but I spent a little time deciding what I wanted since they had so many options. I do wish they had juice in the snack area as water and soda weren't my cup of tea. The whole team overall seemed happy to help which is appreciated. read more