I bought a new Jeep at Stoneridge CJDR in Pleasanton. Gianni and Aria were my sales folks. The…read morewhole process was smooth. While deciding on which Jeep to buy, I made two separate trips there and was given top notch help with the questions asked on both visits. The Jeep is exactly the one I wanted and I am happy with purchase. Thank You, -Glen

First off i'd to say that if there was an option to leave zero stars I would. My husband purchased…read morea model 3 tesla from this dealership 5 months ago and what seemed like an easy process turned into one of the worst purchasing nightmares ever. During the test drive the screen went pitch black and wouldn't turn back on and we were reassured it just needed to be charged. We were also told the error messages would go away once ownership transferred (yeah right). In finance, Amir was rushing and we had to correct multiple errors on paperwork including our trade-in value and even someone else's name on our address. Carfax was never mentioned and we later found out the car had two "minor" accidents. WRONG we should have trusted our first instinct. Right after leaving we had to go to tesla service centers ourselves to handle ownership transfer. A few days later Gianni asked us to call the lender and lie by saying the car had premium wheels and self driving (it has hub caps). After multiple service visits the message was finally removed, something that should have been handled before selling. The screen continued shutting off randomly and tesla said it could cost $2400 if an update didn't fix it. The dealership said they would cover repairs, but when issues continued we got the runaround. Gianni denied asking us to lie and started yelling in the lobby. No accountability from management. The owner even told my husband to return the car knowing he traded his in. We were never unhappy with the car, just how everything was handled. They failed to fix known issues before selling and then avoided responsibility. After all of this they offered to only pay half for repairs. 10/10 WOULDN'T RECOMMEND worst customer service they treat you like they are doing you a favor and expect you to accept whatever comes with the purchase.

Fantastic dealership, great people, and great integrity. Shout out to Danny for being a fantastic…read moresales rep, shout out to Kamron for being an awesome manager, and shout out Everardo for being a fantastic service advisor. I bought a used 530i and I noticed the lane assist camera wasn't functioning, we all thought it just needed a calibration and I was informed it would be taken care of at no cost. Once Everardo got it, he discovered it was because the windshield had been replaced at some point by a non oem windshield, and that was the problem. Obviously it's a lot more expensive for the dealership to cover an oe windshield replacement when compared to a camera calibration. I signed for the car as is, they could've totally screwed me if they wanted to, but that's not East Bay BMW's style, they told me that it would work and they made good on their promise, even though it was more work than anticipated. Legally speaking, they didn't have to do that, and most dealerships would've taken the opportunity to make some money there. I'm blown away by such honest business in this day and age, it's so uncommon, especially when dealing with larger companies. But these guys are awesome. And to top it off everyone is hella chill, friendly, and fun, but still professional over there. Salute!

So picture this: it's Saturday morning, I'm minding my own business, and my wife casually asks,…read more"Should we get an EV?" Now, I'm a simple man. I said sure -- but she should probably think about which EV, because that's where things get real. Fast-forward ten minutes and she's deep into reviews, comparisons, YouTube videos, the whole nine yards. Turns out BMW is killing it in the EV game, so suddenly we're deciding between the various options We landed on the i40 because it had the right mix of "responsible adult purchase" and "ooh shiny buttons," especially with the parking assist. Only problem? There were exactly two available: one in Missouri and one at East Bay BMW. And since we live in Southern California, Missouri was... let's just say not in the running. On Sunday, my wife reaches out through Edmunds, and we get greeted by an AI chatbot. Not exactly the warm, fuzzy human interaction you want when you're about to drop a chunk of money. But by Monday, we were connected with Aaron Festejo, a real human being with real human patience, and suddenly the whole experience leveled up. We told him we'd be trading in our current car, and he immediately got the ball rolling. Gas prices being what they are, I decided the only logical thing to do was drive up to the Bay Area that night, crash at a hotel, and buy the car Tuesday morning. Aaron and I texted back and forth until 10 PM -- what to bring, how he'd hold the car, financing details, all of it. The man was working overtime like he was prepping for a NASA launch. Tuesday morning, I roll into the dealership at 10 AM, laptop in hand because I still had to work. Aaron had everything dialed in: paperwork printed, trade-in pre-reviewed, the car detailed, charged, and looking like it was posing for a magazine cover. Between my meetings, he'd pop in and guide me through the next step like a pit crew chief. Then I met James Ylagan, the finance manager, who somehow made signing paperwork feel like a pleasant conversation instead of a chore. That alone deserves a medal. I was done by 12 PM -- and honestly, it would've been earlier if my bank hadn't decided to take a scenic route with the wire transfer. Here's the part that really impressed me: Aaron was helping another customer at the same time. He asked if I was okay with that, and I told him I was half working anyway. But the guy juggled both customers so smoothly I barely noticed he was multitasking. That's skill. After everything wrapped up, I hopped back in my new i40 and drove home to Southern California. That drive? Absolutely glorious. Huge shoutout to East Bay BMW, to James, and especially to my guy Aaron Festejo. If you're buying a BMW, this is the team you want in your corner.

Hamza he's good person he explained everything. Clearly all process about to sale the car thanks…read more Eastbay Motorcars. Good place to.

Amazing service! The process from inquiring about a car and actually buying the car was amazing!read more

Thank you to Gary Chan for taking such good care of me. Found a problem with my brake pedal fixed…read morethe issue in a timely manner. Left feeling safe and happy. Great work from all the techs.

After negotiating the price for the vehicle we wanted to buy last night, they increased the price…read moreand are misleading us into canceling the contract. I will never choose this company again.

Great experience at Mercedes-Benz of Pleasanton. Jeff was professional, accommodating, and made the…read moreprocess quick and easy. Excellent customer service and communication throughout. Thank you, Jeff and the team--I highly recommend them and will definitely be back!

LY NGUYEN helped me purchase my Mercedes-Benz CLA 350e, and the entire experience was exceptional…read more From the moment we started working with him, he was patient, knowledgeable, and genuinely focused on helping us find the right vehicle. He took the time to arrange multiple test drives across several models we were considering, answered all of our questions, and never made us feel rushed. Although I originally planned to buy a Mercedes sometime within the next six months, LY's outstanding service and ability to secure an excellent deal convinced me to move forward with the purchase the very same day. He also helped me get a fantastic value for my BMW X1 trade-in, outperforming offers from other competitors. His professionalism, transparency, and dedication made the entire process smooth and stress-free. I also had a great experience with the finance team and the rest of the staff, who were friendly, efficient, and supportive throughout the process. I will definitely return to Mercedes-Benz of Pleasanton for any future vehicle purchases. Thank you, LY NGUYEN, for your exceptional service. Without your help, I probably wouldn't have purchased my Mercedes-Benz CLA 350e. Keep up the amazing work!

Really appreciate the service department at Dublin Hyundai. Have a '22 Kona that needed regular…read morescheduled maintenance. The 3-year free service finally expired and this was the first time having to pay for vehicle care. Talk about sticker shock. Mariane tried her best and got me a small online discount. She called for a Lyft to take me home and back. She listened to my concerns and made sure to update me throughout the day by text and phone calls. Picked up my vehicle at the end of the day a fairly happy camper.

They will try to sell over MSRP. They will make things up in order to justify it. Just walk away…read more Watch out for the finance manager. He will put in maintenance contracts on the paperwork without asking. You have to manually ask them to remove the contracts If they did sneak the contracts in on you, don't worry, you can legally get them refunded in full in the state of CA. They will dodge your calls attempting to set up a refund for the contracts, so just show up and demand your refund. I left the dealership a negative review, and the managers here attempted to try and intimidate me. Don't let them bully you. But honestly? I recommend that you shop elsewhere.

First time buying at this dealer. We dealt with Omar and Kyle through the entire transaction. The…read morehospitality and assistance were top notch. Kyle was extremely accommodating, and guided us through every step of the way. Very patient and honest. Would definitely recommend to others and extremely happy with our purchase.

i bought a mercedes benz gl550 from this dealer the car was trash .....it had more problems then…read moreany car i ever bought ... please do not buy a car from here.... the finance manager is a crook ...do not trust him he has a bad attitude ...... i will never ever buy a car or anything from the scam artist car dealership, there should be a law against dealerships that practice illegal sales of junk vehicles

I had a great experience here as a first-time customer. Frank was patient and communicated…read moreeverything clearly, which made the whole process fast and easy. I called to schedule an appointment to bring my car in for a diagnosis. Since my daughter and I had a free day, we waited in the lobby while they checked it out. When they didn't have availability to complete the repair until the following week, they made it incredibly convenient by letting me bring the car back and providing a loaner. Not having to arrange a drop-off or pickup was a huge plus. All communication was handled through text, which made everything even easier. Overall, a smooth, stress-free experience -- I'd definitely recommend them and will be coming back!

I am writing not about the service department but the sales department…read more I don't mind that you don't have a person waiting to help me test drive a car when I immediately get there. I'm happy to wait 10 minutes for someone who can. I am not terribly upset the car I want to test drive is unavailable. It would have been nice to drive it. Or even see it. But no one bothered to show me the car. Or any car. What I am upset is that you saw I was wearing a wedding ring and asked me if all my decision makers are here. Like I need my husband's permission to buy a car (I managed to buy the last 2 without help). I doubt you would have asked my husband that if he was at the dealership. Instead I finally talked to a woman (my service advisor) who finally cared enough to grab keys to show me the inside of a car because the men just chose to dismiss me. It wasn't even her job guys! It's 2026. Please do better.