I had an excellent experience with Chimge Shatar yesterday! I purchased my very first car, a 2026…read moreLexus RX 350h, and I couldn't have asked for a better experience. Chimge was incredibly helpful, knowledgeable, and professional throughout the entire process. She was very well-informed about her work and took the time to answer all of my questions and make sure I felt comfortable with my purchase. I'm so grateful for her help and would highly recommend Chimge to anyone looking to purchase a car. Thank you, Chimge, for making my first car-buying experience such a great one!

Had a great service recently at Lexus of Pleasanton. The service advisor Jason Portillo…read moretook care of me and made certain everything was done to my satisfaction.

It sucks when one bad experience with one salesman ruins it for the rest of the team. Everyone…read moredeserves a second chance!! Five years later, and after giving the current team a shot, I was finally able to get what I wanted and mutual terms and wasn't just told what I wanted to hear, but they actually made it happen. Khalil soooo much patience and positive outlook, he and Gianni who never forgot to follow up with me. Nick who worked with Khalil and gave me a brutally honest yet best help I have had almost ever at a dealership and then JR who worked on some great deals on extra coverages. And then Joe, coming in with a couple favors/offers himself (i'll keep the one a secret)! Oh wait.... Did I mention Khalil. Getting me from not wanting to come in to 5 visits since my purchase on Monday. Sitting here waiting on my detail now, let see what kind of review i'll give the service department

Beware of JR! King of SCAMMERS!!! Let's not forget Gianni. Be careful with these two…read more Beware: $8,000 in stealth add-ons, predatory financing, and hidden mechanical leaks. If you are considering purchasing pre-owned inventory here, inspect the vehicle underneath with a flashlight and read every single line of your contract before signing anything. We arrived with thirty thousand dollars cash down to purchase a used 2024 Jeep Wrangler Rubicon advertised at 35,658 dollars. What followed was a textbook exercise in predatory dealer practices: 1. Massive payment and contract packing: When they printed the California 553 sales contract, they tacked on 8,095 dollars in backend dealer add-ons we never requested, including a 2,400 dollar ceramic coating, a 1,200 dollar tire and wheel package, and an astonishing 4,495 dollar aftermarket service contract through USWC. 2. Tied selling and refusal to remove optional add-ons: When challenged, they dropped the tire and wheel package and discounted the ceramic coating to 1,200 dollars, but flatly refused to remove the 4,495 dollar warranty. That left 5,695 dollars of pure markup forced into the deal. When we tried to purchase the vehicle cleanly, they attempted to lock us into a 72-month loan at 12.99 percent APR, adding 6,807.95 dollars in interest and bringing the total sale price past 51,800 dollars. 3. Undisclosed mechanical defects on commercial fleet inventory: The vehicle was a former commercial rental unit from Nevada. During our physical inspection, we found an active, grime-caked fluid leak coating the transfer case. A third-party aftermarket warranty would have routinely denied this repair as a pre-existing condition. On top of that, the vehicle had an open, unaddressed fire safety recall.  We walked away. They will show an attractive price online to get you through the door, only to attempt to inflate the vehicle total past 51,000 dollars on paper using junk fees and long loan terms. Protect your money and take your business to a dealership that conducts business transparently.

Great experience leasing my new EV here. Alejandro made the whole process smooth and easy --…read morepatient, straightforward, and never pushy, even through some back-and-forth on pricing. He took the time to walk me through the lease terms clearly and didn't try to oversell add-ons I didn't need. Still finishing up a couple of last steps (getting the app set up and picking up my home charger tomorrow), but based on the experience so far, I'd definitely recommend asking for Alejandro if you're shopping for an EV lease here.

Fantastic dealership, great people, and great integrity. Shout out to Danny for being a fantastic…read moresales rep, shout out to Kamron for being an awesome manager, and shout out Everardo for being a fantastic service advisor. I bought a used 530i and I noticed the lane assist camera wasn't functioning, we all thought it just needed a calibration and I was informed it would be taken care of at no cost. Once Everardo got it, he discovered it was because the windshield had been replaced at some point by a non oem windshield, and that was the problem. Obviously it's a lot more expensive for the dealership to cover an oe windshield replacement when compared to a camera calibration. I signed for the car as is, they could've totally screwed me if they wanted to, but that's not East Bay BMW's style, they told me that it would work and they made good on their promise, even though it was more work than anticipated. Legally speaking, they didn't have to do that, and most dealerships would've taken the opportunity to make some money there. I'm blown away by such honest business in this day and age, it's so uncommon, especially when dealing with larger companies. But these guys are awesome. And to top it off everyone is hella chill, friendly, and fun, but still professional over there. Salute!

​I had a fantastic experience purchasing my 2024 Audi S5 from Eastbay Motorcars!…read more​The entire process was remarkably quick, efficient, and stress-free. Masud helped me throughout the purchase and was great to work with--super helpful, straightforward, and completely transparent from start to finish. It's rare to find that level of honesty and ease in car buying. ​If you're looking for a smooth buying experience and a stellar team, I highly recommend checking out Eastbay Motorcars.

Showroom full of amazing looking cars just bought a car off them and service is pretty good they…read moreare quick and knowledgeable and overall really kind sellers and a good experience will probably buy another car from here in the future

So this review is all for Kenji.. first hope I spelled it right. I have his card but not around me…read more Secondly, if it wasn't for his amazing customer service, we wouldn't had purchased a vehicle from here. It wasn't due to unsatisfactory service from others, it's just that when we first met him and took a test drive, he was exceptional. Personal touch, to be so friendly and not filling the mold of a normal salesman. We went to other dealerships and nowadays all these cars are expensive and we were very cautious of over paying. Kenji was very sympathetic to our wants and dislikes and went extra mile to compare the vehicles we were looking at. He's the sole reason we went back to Acura to give them a shot at beating a price for another car we were gonna go with. If not for him, we would've just went the other deal and been content. I told him this and I'll say it here, no dealership deserves this guy just how he is too personable for this job and too understand.

After negotiating the price for the vehicle we wanted to buy last night, they increased the price…read moreand are misleading us into canceling the contract. I will never choose this company again.

I recently leased a Mercedes-Benz GLA 250 4MATIC from Mercedes-Benz of Pleasanton, and I can…read morehonestly say this was the most pleasant and stress-free car leasing experience I have ever had. A special thank you to Zahid Sharif, Sales Manager, and Anand Patel, Finance Manager, for making the entire experience so smooth and enjoyable. I first visited Mercedes-Benz of Pleasanton on a Sunday morning just to take a test drive. I wasn't even sure what vehicle I wanted to lease -- I was simply looking around and happened to stop by the dealership. Within five minutes of my arrival, Zahid had the GLA 250 ready for me. He was incredibly welcoming and knowledgeable. During the test drive, he patiently explained the different driving modes and features -- Sport mode, Comfort mode, and many of the vehicle's functions. He explained everything in such a clear and practical way that by the end of the test drive, I had a very comfortable understanding of the vehicle and its features. After the test drive, I told Zahid that I was still looking around and would get back to him. Without any pressure whatsoever, he simply smiled and said something along the lines of, "Of course, John. Take your time, look around, and please reach out to me if you need any further assistance or if you decide to lease from Pleasanton Benz." That really stood out to me. There was absolutely no pressure or aggressive sales approach. I visited a couple of other dealerships around the Bay Area, but nothing worked out. The following Sunday, I reached back out to Zahid, and I met him at the dealership the next Monday. Once again, I was greeted with the same big smile and warm welcome: "Welcome back. Let's help you get a vehicle today." We discussed the numbers. Zahid gave me a quote, and I gave him the price I had in mind and told him that was my bottom line. He asked, "What's in your mind, John?" He took my number back to his team, and within about 15-30 minutes, we shook hands and had a deal. I have leased three vehicles over the past 15 years, and this was by far the smoothest, most peaceful, and pleasant lease negotiation I've ever experienced. There was no unnecessary back-and-forth, no pressure, and no uncomfortable sales tactics. After we finalized the deal, Zahid surprised me by saying that, as a thank you, he was offering me the RoadVantage Dealer Program free for a year. I was genuinely happy and appreciated the gesture. Then came the lease signing, where Anand Patel, Finance Manager, helped me with all the paperwork. Anand was equally friendly, professional, and easy to work with. He also offered me another great maintenance option that I honestly couldn't believe was available. He took the time to explain everything clearly and made the finance portion just as comfortable as the sales process. I normally don't write reviews, but this experience was exceptional enough that I wanted to take the time to share it. Zahid Sharif and Anand Patel -- thank you both sincerely for making my Mercedes-Benz GLA 250 lease experience so enjoyable. Your professionalism, honesty, patience, and genuinely friendly approach made all the difference. If you're considering a Mercedes-Benz, I highly recommend visiting Mercedes-Benz of Pleasanton and asking for Zahid and Anand. They treated me with respect from beginning to end, and I couldn't have asked for a better experience. Thank you again, Zahid and Anand!

Great service. James helped us out with everything from inventory to test drives. Also, put up with…read moreour swings and changing decisions. Appreciate it Thank you

Really appreciate the service department at Dublin Hyundai. Have a '22 Kona that needed regular…read morescheduled maintenance. The 3-year free service finally expired and this was the first time having to pay for vehicle care. Talk about sticker shock. Mariane tried her best and got me a small online discount. She called for a Lyft to take me home and back. She listened to my concerns and made sure to update me throughout the day by text and phone calls. Picked up my vehicle at the end of the day a fairly happy camper.

The sales department here is shockingly rude and unprofessional. I was treated like an…read moreinconvenience, spoken to dismissively, and then abruptly hung up on. Absolutely zero basic courtesy or professionalism. That interaction told me everything I needed to know about this dealership. I wouldn't buy a car here or give them a dime of my business. If this is how they treat people before they even walk through the door, imagine what comes after. Avoid this dealership. There are far better places to spend your money.

The people here are in it to help you, got my 2019 Audi Q5 , and I love it. I got a great deal on…read moreit, and nothing's wrong, definitely will be coming back .

My mom needed a new car and Kyle was great to work with. They have a really good selection of…read morevehicles and customer service was very good. Wait times were seamless even though it was a Saturday. Will be back if anyone in the family needs another car!

such a great experience! Car dealerships can be such a nightmare and we're so grateful to have had…read morethe experience we had. Yuri was wonderful to work with. Genuine, informative, patient, and consistent throughout the entire process. We test drove some cars the first day and came back the second to purchase the car, and he was helpful through the entire process start to finish. John in finance was also amazing. He worked incredibly hard and put in a lot of effort to make sure my boyfriend got the deal and the car he wanted, and even included some additional perks that were incredibly kind and appreciated. Overall, they made the entire experience easy and enjoyable. Thank you so much to Yuri and John and highly recommend this awesome dealership.

I am writing not about the service department but the sales department…read more I don't mind that you don't have a person waiting to help me test drive a car when I immediately get there. I'm happy to wait 10 minutes for someone who can. I am not terribly upset the car I want to test drive is unavailable. It would have been nice to drive it. Or even see it. But no one bothered to show me the car. Or any car. What I am upset is that you saw I was wearing a wedding ring and asked me if all my decision makers are here. Like I need my husband's permission to buy a car (I managed to buy the last 2 without help). I doubt you would have asked my husband that if he was at the dealership. Instead I finally talked to a woman (my service advisor) who finally cared enough to grab keys to show me the inside of a car because the men just chose to dismiss me. It wasn't even her job guys! It's 2026. Please do better.

Went in to look for a 335d BMW advertised on Craigslist. Seemed like it was sold the day before…read more Took a look at two similar diesel powered Mercedes that had what I thought were good prices. Those two cars were beautifully clean. I test drove one and I could tell it was mechanically great - just wasn't exactly what I was looking for. Financing was available and the sales team was friendly and helpful. Everything was great. If you do find something you like here don't twiddle your thumbs - with the prices they have here inventory moves.

This group of cheater call themselves dealer of used, selling scrap, make it look new and deceived…read morepeople to buy, make to sign bunch of undertaking, BUY AS IT IS, if any happens even as left there place you are on your own BEWARE BEWARN BE CAREFUL. Mo as he call himself the rooted boss of auto world, is sweet talker, he is a cheat, I bought Honda Odyssey 2004, with 5k cash, my hard earning money, including DMV PAPER WORK, now the vehicle come with only one license plate, I called the office, they will not accept the responsibility of service they already been paid for, I have to go DMV request and pay for another license plate, I have already paid this group of crooks, Mohammed the boss called Mo, from Mid-east a rouges, with group of bad peoples call themselves dealer, Please be advice, THIS NO GO PLACE TO BUY VEHICLE