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    Genesis Home Services

    4.4 (92 reviews)
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    Response quality

    Excellent

    Response time

    10 minutes

    Services - Genesis Home Services

    Fireplace cleaning

    Fire heating system conversion

    Fire heating system inspection

    7 More Services

    Fire heating system installation

    Fire heating system repair

    Fireplace installation

    Fireplace insert installation

    Chimney repair

    Fireplace repair

    Fireplace insert repair

    Genesis Home Services Photos

    Recommended Reviews - Genesis Home Services

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    This is how the guy left my wood stove. Thanks, what a service for $29.
    William L.

    I called Genesis and they quoted me $149 for a chimney sweep. After they failed to show up in the 9AM-11AM window, I called them to see if they needed to cancel, and was told a tech would call me. An hour later, a guy quietly knocks on my front door. He asks me what I'd like done, and I say that I'm just looking to have the chimney swept. Guy: It's not a chimney. Me: Oh, sorry, flue. Guy: Nah, that's a pipe because it's connected to a wood stove. Me: Uh... Sure, as long as you can clean it. What follows is about five minutes of him jimmying the stovepipe/flue while trying to upsell me on a $650 "deep clean", before eventually getting a section off. When he does this, it's at a bend where some creosote has built up, and it dumps onto the wood stove. He says he can't do an inspection, can't do a basic cleaning, and can only do the $650 deep clean. I explain that I'm not prepared to spend four times what I was expecting, and he asks if I can do "$500 flat". That's still way more than I was expecting and I say no, so he puts the flue back together and asks me to Venmo him $29 for coming out to do the quote. Later that day, I call Genesis back to check the numbers and see if they were in the right ballpark. They refused to say any prices or price ranges whatsoever and said I'd have to talk to a specialist. I say I'm fine with that but it needs to not be the last guy (and give his name). Specialist calls me back a few minutes later - guess who it is? Same guy! He asks why I'm calling again and I explain that I was surprised by the prices he quoted and was trying to check them with the company. Guy: "Are you calling me a liar?" Me: "I don't know you, dude, I was just surprised and wanted to double-check the numbers." Guy: "ARE YOU CALLING ME A LIAR?" Me: "No - " Guy: "YOU GO DO YOUR RESEARCH AND SEE HOW MUCH IT COSTS" *CLICK* I called one more time to let their "dispatch" know about our last interaction, but I doubt random call center worker is going to do anything about it. Edit: Ben from Genesis called after this review to try and work something out and asked if I would delete the review. I declined as I'd already schedule service from another company. He also said that their maximum price on a deep clean is $450, so the guy who came out was apparently trying to skim $200 off the top. And for what it's worth, I called Fire Safe right afterwards. They quoted me $169 and I double-checked that there were no extra markups or anything like that for having the audacity to want the *whole* chimney swept. Edit 2: The guy from Fire Safe sent me this message after he did his sweep and inspection: "You can quote me on this, the sweep you had come in to do the cleaning was incompetent or trying to rip you off, there is no such thing as a "deep clean(ing)" in chimney sweeping, it is either a sweep or a roto-cleaning. If a chimney sweep ever says anything about a "deep cleaning" tell them you're not interested in their services, send them away, and call another chimney sweep. - Roger Austin with Fire Safe Chimney Sweep & Repair" Genesis has continued to reach out to me and ask me to delete this review. They claim that they're taking steps to make sure that this doesn't happen in the future, but it doesn't change the basic fact that they don't appear to have their own people to do work and just subcontract out to others. I would encourage others to find a company dedicated to fireplace and chimney cleaning and inspections.

    Jackson H.

    I reached out to Genesis Home Services to get a quote and Dave was extremely responsive and replied right away. The price was $229 per chimney for the first 9 ft and $10 for every ft after that. I did not get a quote from other companies because the few I contacted were either slow or booked all the way to November. I made the appointment with Dave and he sent a reminder using Yelp right away. On the day of my appointment I met David from Genesis. He wore a mask and was very attentive to make sure I see what the current condition of my chimney was. He then went up to the roof to check the chimney cover. After that he spent about 1 hour cleaning the chimney and showed me how dirty my chimney was. In the end I think I had a great experience with Genesis and will definitely use them again for my next chimney cleaning.

    Benjamin!
    Joyce Z.

    Benjamin was outstanding! He alerted me when he was on the way, he was prompt, friendly, explained what he would be doing to maintain and clean our gas fireplace. He was professional, cleaned up and showed me how to start the pilot light if needed. He is a great asset to Genesis! I highly recommend Benjamin and so pleased with his service. Outstanding! Ask for him!

    David from Genesis Home Services did an excellent job doing a clean up and tune up of our very old gas fireplace. He spent the time explaining how to best maintain and operate the fireplace as well as showing me the potential future issues that might happen with such an old fireplace. He then did an excellent job cleaning all components and checking for all safety issues. I must say the fireplace looks amazing now and working very well. Overall, I found the appointment setup and all the communication to be very prompt and professional by Genesis Home Services. I will definitely recommend and use them again.

    Ying W.

    I requested a chimney inspection and Ben arrived at the schedule time and helped with an examination on our wood burning fireplace. He identified the issue being lack of deep cleaning at the beginning, and scheduled a deep cleaning in two days. Ben brought all the needed equipment over on the scheduled deep cleaning day, and did a great work to clean up our main chimney, which has not been cleaned for many years. He thoroughly cleaned it up and tested the fireplace. Then it was found that the extra smoke was coming from using a wrong chimney cap. Ben and technician visited us again after the rain stopped, and replaced our chimney cap with the proper one. Now we can finally use our fireplace! Thanks for the hard work and help with trouble shooting and solving our issue.

    Original quote.

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    3 years ago

    Very responsive, diagnosed the issue and did not do any high pressure sales. The technician David was informative and pleasant.

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    5 years ago

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    5 years ago

    Ben came right away and was very knowledgeable and took care of everything. Quick and easy.

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    Dave F.

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    5 years ago

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    Dave F.

    Thanks for sharing your experience with us !

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    6 years ago

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    4 years ago

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    Dave F.

    Thanks for sharing your experience!

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    5 years ago

    Genesis came out to our home as scheduled and very quickly analyzed the situation and gave us advice. Very professional and polite.

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    3 years ago

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    Dave F.

    Thanks for sharing your experience!

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    4 years ago

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    4 years ago

    Ben was absolutely amazing. He was on time, fixed my problem straight away and was very polite. Highly recommend these guys.

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    6 years ago

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    4 years ago

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    Dave F.

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    7 years ago

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    Dave F.

    Thanks for sharing your experience!

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    3 years ago

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    5 years ago

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    6 years ago

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    6 years ago

    Quick and friendly service, sweeps for $150 a chimney. Also got two spark arrestors installed for $250 apiece. Would hire again.

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    7 years ago

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    4 years ago

    Cheaper than other services and the technician cleaned the dryer vent quickly. Our dryer works now. Hooray!

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    4 years ago

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    Dave F.

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    5 years ago

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    Dave F.

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    Page 2 of 3

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    Review Highlights - Genesis Home Services

    Dave is very responsive during scheduling and he makes sure that all questions are answered in a timely manner.

    Mentioned in 21 reviews

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    Genesis Home Services - chimneysweeps - Updated May 2026

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