Well done! Had my pellet stove inspected, cleaned, and adjusted by David (I think). Great service!

DO NOT GIVE THESE PEOPLE YOUR MONEY UNTIL YOUR JOB IS FINISHED *AND* CORRECTLY INSTALLED. I deeply regret hiring this fly-by-night operation. Monroe's management/customer relations team has been nothing but disorganized, unresponsive, and full of excuses when it comes to resolving their own procurement and operations problems. Essentially, we've been trying to get them to finish the job that we paid them for in January--almost 4 months ago!! We hired Monroe to replace a wood-burning fireplace with a gas fireplace, including demo, installing new slate tile trim and hearth and a new mantel. The main work was done in January, and I have nothing but good to say about the subs who actually did this work. They were efficient, professional, worked fine around our pets, and we're happy with the new fireplace. HOWEVER, the mantel that we ordered from Monroe was not right, not even close to expected, so we told the subs not to install it. Monroe agreed to order a replacement, and they demanded that we pay the rest of the invoice in good faith. In the months since, we've contacted Monroe countless times via email and phone, and each time, we have to reintroduce ourselves and re-explain the problem. Each time, Monroe tells us that the mantel is on its way, or it's backordered, or it's in the facility but they haven't scheduled the install yet, or whatever. Damon is always busy/out of the office/will call us back, despite countless messages left on his line. Monroe Fireplace is still blowing us off as I write this. read more

We recently hired Monroe Fireplace & Stove to replace an old gas stove with a stacked stone fireplace. Damon, the owner, was great to work with. He came out to discuss our project in person, take measurements, and really listened to my design vision. The project started on time and was completed earlier than expected. The work team (Craig, Steve and Bill) were all pros. We can highly recommend Monroe Fireplace & Stove! read more

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Couldn't help me with the brand I have, but gave me contact info and direction to those who could! Very helpful.

Mark and Jericha helped me so much. They worked their little butts off helping me design my new living room and linear fireplace! We didn't think electric fireplaces were for us, but after seeing their new DaVinci electric we were in love. They helped with the process from A to Z and we couldn't be more grateful. The showroom was nice and clean and we will for sure be back when we remodel the cabin. read more

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Was very happy with the help from Mark. He looked in their inventory to match the blower motor I brought in for an old Whitfield pellet stove even though Whitfield has been out of business for a number of years. He was able to find one that worked even though I'd almost given up hope of finding one. Thanks Mark! read more

From the get go Monroe Fireplace met or exceeded our expectations. They came recommended by our chimney sweep and I understand why. We have an older home and thus were limited a little, however, they worked with us to find the perfect fit. They made updates that were custom to us and were upfront with that process. They were clear with pricing and adjusted the bill when some steps were not necessary. They also were similar in price to competitors so we felt we got a good deal with the level of service provided. read more

Monroe Fireplace & Stove - Freshly installed fireplace. - Fireplace Services Near Me - Monroe, Washington

We could not be happier with Damon, Jericha and the whole crew at Monroe Fireplace. Our gas log set had started to malfunction due to age and so we called Monroe Fireplace. They really listened to what we wanted and needed, made a number of great suggestions, and then installed the new log set (ignition, burner, grate, logs) in a timely manner. Their prices were very competitive and when we needed them to return for an adjustment, they happily did so. Monroe Fireplace is a very professional company and we feel lucky we found them! read more

Tech Drew worked on my wood pellet stove. Up and running. Knowledgeable and professional. read more

Monroe Fireplace & Stove - Fireplace Services Near Me - Monroe, Washington

We got shafted by Rich's from a pellet stove thatbroke that we bought from them. (Cancelled appointments, changing parts that didn't need it and broken promises they had the part). Its the only source of heat in the house. Called Monroe Fireplace and explained the dilema. They told me I could manually light the pellets because it was 30 degrees in my house with 3 space heaters. They came out that week and brought extra parts with them and was able to repair it. Highly recommend Drew (our tech) and the entire Service team went beyond. If this pellet stove we bought from Rich's (which is already discontinued) we will always go to Monroe Fireplace. read more

Needed tubes replaced in my wood stove. They were able to get the old ones out that were rusted in and give other recommendations in a timely manner. They were on time and professional. I would definitely recommend and hire again if needed. Prices were reasonable. read more

Had these guys out a couple times to look at another project at my new house, and as usual they did a great job. This particular project wasn't one that ended up making sense for some logistical reasons that were outside their control, but they were very helpful and reasonable throughout. Always highly recommended. read more

We wanted two new gas inserts to replace the old wood fireplaces. Damon came out to do the measurements and estimate, he was professional, knowledgeable and helpful in providing the information we need to select the correct size inserts. They were able to fit us into their installation schedule earlier than originally promised. The total cost was reasonable but the workmanship of the installation left something to be desired. Follow up is on the way and I look forward to update this to a five stars review. read more

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After getting a couple of bids, we decided to go with Monroe Fireplace for our new gas insert. Damon came out for a home visit and helped us select the right unit for our space. I appreciate that they sell only the highest quality products. We had a fairly difficult installation because if our retro 60's stone faced fireplace, but he assured me that they had the skill to "make it look right". Other competitors said "no way, it will look terrible." Today the team showed up for the install. They were polite, took care to cover our new flooring, and worked quickly to install our fireplace in just a few hours. Joe did a fantastic job doing some custom trim work to make it fit nicely. We are super happy with our new Lopi and feel like we made the right decision! Thanks Damon and crew! read more

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Damon doesn't work with the make of my gas fireplace but he led me in the direction of who could help me and I have an appointment set with them. I am really grateful to get this direct guidance. When I asked for bids many fireplace places agreed to set appointments and gave me prices but didn't discuss if they could work with my specific fireplace or not. I really appreciate Damon's honest and helpful response. He's not making a dime from me but it didn't stop him from taking the time to point me in the right direction. Boy, I sure do respect this business. read more

I've got a problem with my gas fireplace and sent out a bunch of requests here on yelp asking for help. Damon was the only one who's replied with some instructions and tips on how to deal with it and following his lead I was able to find out there's no problem, but some confusion (that's my first fireplace) Yet, he was the only one who's come back with some advice, while everyone else started telling me what do they charge for the diagnostic. If I'll ever have a problem again, Monroe Fireplace will be my first choice because of their honesty read more

After experiencing a problem with our wood-burning stove, this company sent a really knowledgable technician who inspected our chimney, gave us many options and didn't even charge us for the inspection and consultation. Highly recommend! read more

They were quite expensive but they did a great job so I am very satisfied! The technician spent about four hours here and was very tidy and pleasant. He resolved all of my concerns. read more

Our new fireplace and hearth turned out great - thanks to Jim and his co-worker who came out to do the install and the tile wrap. We bought our insert from Monroe Fireplace in 2007 and upgraded to a wood burning energy efficient fireplace. Highly recommend Monroe Fireplace - there's a reason why we keep coming back. read more

Monroe Fireplace & Stove - Hearth - Fireplace Services Near Me - Monroe, Washington

Sales and showroom are very nice with excellent customer service. My experience with their installation team wasn't great. Scheduling anything was a pain - lots of down time with no heat. Fireplace insert install seemed okay, but I was getting smoke entering the house. They automatically assume user error, but it turns out they didn't follow the manufacturers install guide to seal the flue to the unit. They did come back out to seal it (and wipe black fireplace cement on my white mantle). I compared their job to the install manual and they omitted 1 of the 3 brackets securing the flue because they broke off a screw in the insert and just tried to hide it. It's still not functioning particularly well - My carbon monoxide alarms are going off overnight, but at this point I'd rather pay someone else to come track down the issue and do the job right rather than get another patch job from these guys. I'd steer clear if you want anything that involves installation, but that's just my experience. read more

I worked with this place I bought a fireplace from them, they are honest and on time!!!! The owner is involved in the process, I have some problem with my delivery was solved in no time.. Great company !!! read more

Love monroe Fireplace and grill. Easy free parking. Very informative knowledgeable staff. They do not push a sale on you. I went three times before making a commitment Yona fancy BBQ. They helped deliver my BBQ because I did not have a truck. Then I could not figure out how to work it. Over the phone he walked me through it. Then my dog literally ate the BBQ power cord within a week of owning the BBQ. So they ordered a replacement part came to my home fixed it. Then I was a ding bat and didn't realize I hadn't paid for the part. She kindly called me a couple months later and I gladly paid immediately. The kindness, local store neighborly approach to clients is hands down super. Thank you so very much for treating me like a neighbor and not just a customer. I love stores like this in Monroe. Tip: in the summer they bake cookies on the green egg BBQ to show off their BBQ skills. They taste great. read more

Bad service no show up no calls no apology. Worst service I ever received! Made appointment a month ago. Do not use this people you will waste you time! read more

Appreciate the quick response and kind assistance. Even though they weren't able to provide the service (they don't work on the brand I have in my house) they kindly provided resources. read more

Although others on Yelp have given Monroe Fireplace a high rating my experience has not been good. The owner does not follow up or answer questions. Maybe he is too busy to bother helping potential customers. If you contact them with questions or want an estimate to install you may never get an answer. read more

I am incredibly pleased with the helpfulness and great service I experienced with Monroe Fireplace. We had someone come out to give us an estimate for a wood burning stove and it turns out we just happen to have an fireplace with abnormal dimensions. The estimator wasn't deterred by the challenge. He ended up finding a refurbished unit that had just come in and had a custom panel ordered to fit the odd dimensions. When the stove was installed the custom panel didn't quite fit and they sent someone out to trim the panel down for no extra charge. All in all we were within $11 of our original budget and we couldn't be happier with how the wood stove looks and functions. I wish we had gotten this done years ago. It's going to be a cozy winter. read more

We paid almost 5,000 dollars last year for an electric fireplace to be installed. We used it only twice and it doesn't work now. Called them to come check on it and they refused to come out because my husband had put wood paneling around it (didn't touch the fireplace at all). Now we are almost 5,000 in the hole and are living with a lemon fireplace. I have already reported to the better business bureau. read more

I have 2 wood pellet stoves which I purchased here. I have been doing business with this company for about 8 years. Every spring I have both cleaned by them by taking advantage of the early bird special! This year Luke Gleason did the work and he was great! I learn something every time one of their staff comes to my house whether it be for repair or cleaning!! Love this company. read more

Had our new linear fireplace installed yesterday and it works great and looks beautiful. Monroe Fireplace guided us along the way to pick out the perfect fireplace for us. They did a pretty good job at keeping us informed as to when it would arrive, and the gentlemen who installed it were professional and friendly. Would love to give a 5 star rating if it wasn't for the fact that the crushed-glass combo we asked for was not written correctly at point of sale. We let them know and thought it was fixed. Once installed I noticed it was still not the combination we asked for. We went in today to pay our final balance and mentioned the glass error, and the employee's response was "that's not what's written on the invoice." I explained the mix-up and he offered to give me the correct glass at half price. Though this was their mistake I decided it wasn't worth the extra cost. Paid the bill and the sales person looks at us and says "So are we done here?" What a pleasant way to thank a customer who just spent over $8,000 with them. read more

We were looking for a place to get our fireplace reliably replaced and found a great one; Monroe Fireplace. A tour of their showroom gave inspiring ideas. Help at the store had clear answers to our questions. We chose the model, were given a reasonable estimate. Then Jeremiah came out to measure. Measure twice, cut once, you know. The work went as planned. The crew was timely, pleasant, quick and did a phenomenal job. We're enjoying the warmth and great craftsmanship. read more

These guys have been awesome from start to finish. Solid ethical business with wonderful follow through. No stress. Attention to details and customer needs. Excellent coordination with the install and a great recommendation for a mason to help rebuild our stone backing and mantel choices to complete the whole concept to a final outstanding product. read more

We recently purchased a new wood burning stove (Lopi Evergreen) thru Monroe Fireplace and it was just installed this morning. From start to finish, our experience has been fantastic. Damon and all of his staff were helpful, knowledgeable and efficient. Tyler and Joe showed up early for the install and were friendly, very organized and respectful of making sure everything was clean and did a great job on our installation. If we could give 10 stars we would. Very Happy Customers! read more

Repeat customer for a reason. Please read my review for an honest and complete assessment. I am extremely satisfied with Monroe Fireplace. I was treated with respect, given honest advice, and not pushed or rushed to buy something that I didn't want. I purchased a Harman P43 pellet stove from Jerimah in March, after he took his time helping me understand and decide (as I was new to pellet stoves). I received help loading it into my truck, and he even stayed late so I could get heat in my home in the middle of winter. I installed it myself (they carry everything you need to install it DIY), and I couldn't be more satisfied. I highly recommend the company and the Harman brand stoves. I am currently in the process of buying a second pellet stove from Monroe Fireplace. The service was wonderful, and the products are high quality. Damon provided an in home estimate. He called ahead of arrival, and was right on time. He was knowledgeable, friendly, professional, helpful, and (again) did not try to sell me anything I didn't need or want. He took time to answer all my questions, and thoroughly explained everything. I'm buying a second pellet stove, and having them install it for me this time. They have earned my business for life. I highly recommend going here first, and then shop around to see the difference. You'll quickly see how other stores are more than happy to push a garbage product on you, and get you out the door. Need help, parts, service, or have a question? The other stores don't care about you once you walk out, and they don't stock replacement parts either. Consider this before you buy, because a breakdown always happens at the worst time. When you need a part in the middle of winter, you know Monroe Fireplace stocks everything you need. They also offer service, so you're back up in no time at all. It can take weeks to get a part from the "big box stores", and you're stuck installing it. Monroe Fireplace has treated my wife and I very well. They are a model for how businesses should treat customers. They have great quality pellet stoves, competitive prices, offer full service, and the staff is outstanding. If you want to be treated with respect, receive honest and accurate information, and buy a stove you can use for years to come, this is the place to go. I guarantee you won't be disappointed. I love my Harman P43 pellet stove, and appreciate the staff at Monroe Fireplace. I am looking forward to my second P43 unit being installed. read more

Monroe Fireplace just installed two fireplace inserts in our home this morning. Everyone we worked with from our salesman, to the crew that did the install were exceptional. We love the look and warmth that our new fireplaces provide. Highly recommend. read more

We can't praise these guys enough! We recently had a warranty claim and they went out of their way to resolve it even better than we hoped for. Only regret we can't give them six stars! read more

I called to see whether they install as far as south Seattle. Unfortunately they don't, but the guy took my number, called his rep, and found a reputable installer who could help. He then called that dealer/installer to make sure they come up to south Seattle, before calling me back and giving me the info I needed. He went above and beyond for me, even though he knew I wasn't going to be a customer. Really impressive, kind, honest customer care. If we lived in Monroe, we would be loyal customers. read more

I purchased (and had installed) a wood burning stove from Monroe Fireplace. Initial estimate / scheduling went well. After the initial installation, I was told some pieces needed to be modified to complete the installation of the cover pieces and trim. No problem (I thought). What followed was two and a half months of calls to Monroe Fireplace to keep the ball rolling and to get any sort of update. I would call for an update, and be told someone would call me back. Nobody would call for a week, so I would call again, and talk to a different person who had no idea what my situation was. This repeated for the entire two and half months. About half-way through this I started asking to speak to the owner, Damon, directly. I thought that would improve things, but it barely did. Damon's call-back percentage was about 50%, so it was better than nothing (low bar at that point). Each call seemed to require a recap of the process; me filling them in on the details, and them not knowing what was happening and having to call me back (but generally not doing so as previously described). If this was a big box store, I could understand that. But this is a small business with only a handful of people at the office. The worst part was Damon (the owner) was not surprised by all of this, and made no effort to apologize about the poor customer service. In fact the only apology I got was from the final installer, who was actually surprised when he learned of the situation (as the owner should have been). I of course was nice to the installer and told him it was not his fault and that I appreciated that he was there and actually doing the work (they should promote that guy to actually deal with the customers). The wood stove itself works well so far. Unfortunately the poor customer service and lack of care from the owner will have me looking elsewhere for future fireplace needs and service. read more

This company and it's employees are some of the most helpful and knowledgeable on the west side. I was looking for a smaller stove for my dad's cabin and searched everywhere from Olympia to the peninsula to Kirkland, got a great stove here. Wish I would of started here, would have saved me a bunch of time. Oh well, now I know! read more

Terrible customer service. I spoke to someone on Yelp who suggested I call to schedule an appointment. That was fine. I call to do that and the woman on the phone was an absolute nightmare. She was rude and condescending. We tried to tell her we are new home owners and have never used our pellet stove. We were told it needed repair or a consultation for a new one. She refused to schedule us an appointment for repair or a consultation for a new one until we scheduled a cleaning. The cleaning was an extra cost that may not have even been necessary if we ended up buying a new one. We ended up going to Kirkland fireplace. Their customer service and repairman was phenomenal. Our unit was able to be repaired and we saved a lot of money thanks to Kirkland. Steer clear from Monroe. read more

From start to finish Monroe Fireplace & Stove exceeded all my expectations. The sales rep. was very knowledgable and listened to what I was looking for and found the perfect fit for my house rather than just trying to sell me something. I received a much better stove (and stove price), customer service & really impressive installation that wasn't easy and went quickly. The installers were professionals, knowledgable, clean, cautious & honest. I would refer my grandmother and certainly do business again. read more