My fireplace stopped working. Pilot was on but wouldn't light up. I called a few places for…read moreestimates. Not to write a whole novel but of the places I called, plus one other that came out and did maintenance plus a quote to fix the issue, Seattle Fireplace was amazing. From response time to just being upfront about their costs & overall service. I was honest about the other quote I received & they could have charged me more & still been competitive, but I was told "that's not the type of business we run". So they'll be the first place I call and the place I recommend to anyone that asks. The scheduling was quick. Showed up on time. Clearly outlined what was being fixed. No surprise charges. Tech was kind, knowledgeable, & transparent. I wish more businesses operated like this!

We had an issue with our gas fireplace. They showed up quickly and immediately got to work…read moreidentifying and fixing the problem. On top of that they cleaned out the space around the fireplace and it looks brand new too. A great value for the expertise and efficiency of the work done. Now our spoiled pupper is living the good life

Green Bear was exceptional from start to finish. Shawn arrived when he said he would, explained…read morewhat was wrong clearly, and walked me through what he planned to inspect. He did exactly what he said he was going to do -- and ultimately fixed the problem the same day. The work was professional, thorough, and technically sound. While others had suggested replacement, Green Bear took the time to repair instead -- saving me thousands. I now have heat and confidence in the work that was done. I would absolutely hire Green Bear again and have already referred him to friends.

tldr - if it's related to HVAC, call the installer of your HVAC system if possible…read more I called Green Bear to take a look at an HVAC system (on second floor) that was leaking water on the 1st floor ceiling (due to AC condensation). They sent someone over, who didn't really open the HVAC system panel much. I didn't seem confident that this would fix it. But they recommended to fix the drain pan inside the evaporator coil box, which they said was much more expensive. For clearing the drain pipe and gluing a loose pipe, which didn't actually fix the main problem, they still billed me $300 - diagnostic fee ($99) + 1 hour ($199) - (there's a 3% credit card fee, but they accept checks) 4 or 5 hours later, there was dripping again. I ended up calling Bob's, they sent 2 technicians who knew what they were doing (they opened the panel properly), they found and fixed the issue - it did not involve replacing a drain pan. Bob's only charged me the diagnostic fee of $175 and did the job right (compared to $300 that Green Bear charged)

Friendly service. Quick and efficient. Had a regular chimney cleaning. Oscar had other…read morerecommendations for further maintenance but no pressure sales.

We solicited bids from four masonry/chimney companies to repair crumbling masonry caps and clean…read moreand tuckpoint our chimneys. We chose to work with Ed's Chimney Sweep and Masonry because we were impressed by the owner, Oscar's professionalism, expertise, and kindness. The project went smoothly from start to finish. Oscar and his colleague demonstrated an incredible work ethic and attention to detail - it's clear they take great pride in their craft. We especially appreciated the extra care they took to protect our landscaping and new roof. Oscar provided excellent communication throughout the process, thoroughly explaining each step and ensuring that all our questions were answered. Overall, it was a great experience, and we highly recommend Ed's Chimney Sweep and Masonry!

We recently hired Monroe Fireplace & Stove to replace an old gas stove with a stacked stone…read morefireplace. Damon, the owner, was great to work with. He came out to discuss our project in person, take measurements, and really listened to my design vision. The project started on time and was completed earlier than expected. The work team (Craig, Steve and Bill) were all pros. We can highly recommend Monroe Fireplace & Stove!

DO NOT GIVE THESE PEOPLE YOUR MONEY UNTIL YOUR JOB IS FINISHED *AND* CORRECTLY INSTALLED…read more I deeply regret hiring this fly-by-night operation. Monroe's management/customer relations team has been nothing but disorganized, unresponsive, and full of excuses when it comes to resolving their own procurement and operations problems. Essentially, we've been trying to get them to finish the job that we paid them for in January--almost 4 months ago!! We hired Monroe to replace a wood-burning fireplace with a gas fireplace, including demo, installing new slate tile trim and hearth and a new mantel. The main work was done in January, and I have nothing but good to say about the subs who actually did this work. They were efficient, professional, worked fine around our pets, and we're happy with the new fireplace. HOWEVER, the mantel that we ordered from Monroe was not right, not even close to expected, so we told the subs not to install it. Monroe agreed to order a replacement, and they demanded that we pay the rest of the invoice in good faith. In the months since, we've contacted Monroe countless times via email and phone, and each time, we have to reintroduce ourselves and re-explain the problem. Each time, Monroe tells us that the mantel is on its way, or it's backordered, or it's in the facility but they haven't scheduled the install yet, or whatever. Damon is always busy/out of the office/will call us back, despite countless messages left on his line. Monroe Fireplace is still blowing us off as I write this.

We highly recommend Logan at Apex Fireplace Service! Our fireplace was desperately in need of…read moreprofessional servicing, and the experience with Apex from start to finish was outstanding. Logan's work was truly impeccable, and the transformation to our fireplace is stunning! We haven't stopped admiring it!! Beyond his phenomenal work, Logan was incredibly kind, friendly, and professional throughout the entire visit. It's refreshing to find someone who combines such genuine kindness with expert technical skill. If you are looking for a company that is highly talented, thorough, efficient, and a pleasure to work with, look no further than Logan and Apex Fireplace Service!

Had my gas fireplace serviced. Logan kept in contact prior to showing up (as promised), did a…read morefantastic job cleaning the extremely dirty fireplace, fixing some small issues and keeping me informed as to what was being done and why. I was very happy with the price charged for the services performed and will definitely use them again when service is needed.

firesides technician Nick did a great job. He was communicative, punctual and efficient in the work…read more- very pleasant demeanor as well. This was for routine maintenance and also troubleshooting a remote issue.

I should have read the reviews before going here. I can't stress how unhappy we are with the…read moreoverall experience. The sales process was made easy by our salesman Jim A. At which point all communication and help dissipated. Questions have gone unanswered, lack of communication about timing on every aspect of the process. We have to continuously reached out for all of the surprises only to have our questions, again go unanswered. I can't say enough about how poor the process of buying a fireplace through this company has been.

Had such a great experience!! Service was on time and exactly what was quoted…read more Super nice people that have been doing this for many years! Technician explained everything along the way and made it so clean that it looks like new! 100% would refer you guys as much as I can.

We scheduled with All City a few months ago as it was the soonest we could have them come to our…read morehome. The week prior to our appointment we received two emails reminding us of our tech arriving between 8am and 10am. At 9:55 the morning of our appointment no one had arrived or called us. We called their office to see why. No answer. I left a message and headed to bed, (I work nights and needed to sleep). 10 minutes later I got a call from All City stating that the tech had arrived but wasn't able to access our neighborhood due to our security gate. The lady on the phone told me that I didn't include a proper phone number when setting up my appointment. The control box at our entry gate lists all homeowners and a way to contact us. The tech never called me. There is also an unlocked walk through gate the tech could use to access our neighborhood and walk 150 yards to my front door. The tech never thought or tried this simple idea. The lady who called me seemed more interested in pointing out how I was responsible for their tech not being able to get to our home than apologizing for the fact their tech hadn't arrived. She made no effort to find a way to get our fireplace serviced. Do yourself a favor and not use All City Fireplace. They are not focused on taking care of customers.

We needed the chimney pipes reinstalled on my son's wood stove after a remodel. The service person…read more(Jesse?) arrived on time (a little early, actually), inspected the situation, and showed me how to do it myself (and even gave me the necessary screws). Also pointed out that the bricks in the stove needed to be replaced and told me where to get them. Saved me a lot of money. Very pleased...not common to get service like this anymore.

Jesse arrived within the time window and did a great job. He inspected our chimneys with photos of…read morethe details in all of them, and emailed the full report with a detailed estimate breakdown the next day. Very professional and knowledgeable.

Honestly, the price tag was pretty high in my opinion, but they provided free estimate during the…read moreweekend, and were able to fix my fireplace ignition on the same day. Worth it!

Having just moved in and winter approaching I chose to get my gas fireplace serviced as there was…read moreno record it has been done by the previous owner. I chose Genesis due to their very high reviews. Sean was excellent. Very friendly, very knowledgeable and did not mind questions or showing how to turn on and off the pilot light. They did a great job. I would highly recommend this company for your gas fireplace service.

My husband and I were planning a bedroom remodel, which included taking out a wood burning…read morefireplace and installing a gas insert. After looking through many reviews online, we decided to go check out Max Heat showroom (Crown Hill area). Max was great. Knowledgeable and patient. He answered all the questions we had and helped guide us in the right direction! He supplied us with a few brochures, and we went on our way. He sent us a few quotes based on the inserts we were looking at in the shop. We landed on the Solas 48. Since we were taking care of the build out ourselves, I had a lot of questions on how to do so correctly. Max was so helpful in helping us with the schematics and how to build the platform for the insert to sit on. We had to build it perfectly so the fireplace window was centered in the facade. We paid a 50% deposit for the insert, and it was ordered. He kept us in the loop on order status, and was able to schedule the install once he had a firm delivery date. The day Max and his wife came out to do the install, it was one of the hottest days of the summer (go figure!) I had the AC cranked up for them so they were comfortable during the install! They did a wonderful job! Very efficient, friendly and professional! They showed me how to work the controls and recommend I run the fireplace for 3 hours to do the burn off. (This didn't happen until fall!) We love our fireplace! It turned out beautifully! (We outsourced slabs of porcelain for the surround.) We highly recommend Max Heat for any fireplace needs! They are amazing at what they do!!

My gas fireplace suddenly went dead and would not re-light. I called Max Heat and he came out…read morewithin 2 days and quickly fixed it. He is friendly, professional, and reasonably priced. I will definitely call him next time I have an issue with my fireplace.