IES installed my A/C in 2015, and I recently hired them to repair my system after it stopped working. I would not recommend IES, because they charged me significantly more than originally quoted to complete the repair, and added material costs after the job had begun at an extremely high markup (I believe over 600%). This led to the repair costing $4200+ instead of $2400 or less. Overall, I paid IES about $5275 for repair (under warranty), cleaning, and diagnostic.
In 2015, IES installed a Trane XR13 AC in my house for around $6100 and it came with a 10 year warranty on parts/compressor. The original work was mostly good, except their electrical subcontractor showed up a day late, when I was not there to coordinate, and completed the work in a substandard manner which I found out at a much later date was not to code (in the crawlspace hidden from view).
Last week, I called them to repair my AC unit. They were good at scheduling the work on a short turn around because I had concerns regarding 90 degree temperatures and my son was sick. I paid $275 for a diagnostic on Monday, which showed my compressor needed replaced. I was sent an invoice to replace the compressor for around $2400 and over the phone was told that this included everything and if the compressor could be warrantied that I may get some of the costs back from parts.
They scheduled the work to arrive between 12-4:30 on Wednesday and their techs arrived at around 4:00. After beginning the work at 5:30, past business hours, the tech advised me that they made a mistake and did not include 8.3 lbs of R-410A refrigerant that needed to be added at a cost of $265/lb first, $200/lb afterwards or over $1800 total. He also stated the compressor was not included in the original invoice, and therefore I would not get any cost savings under warranty from the original invoice. In addition, they pressured me into completing outdoor coil cleaning at a cost of $379 which I agreed to, but feel the price is extremely high for less than 1 hour of labor with the techs already onsite. I felt that I had no choice but to agree to the additional demands because of the 90 degree weather, my child's sickness, and now that it was past business hours, I couldn't compare any alternatives.
In my opinion, IES pricing is extremely high and greedy. When they made a 'mistake' on the invoice which I put a 50% down payment on for my repair, they did not budge from charging me an extremely high markup on R-410A (I estimate $30/lb cost to them, but added on cost to me $200 / lb). They also claimed the price quoted to me included the compressor, but then said it didn't, therefore allowing them to potentially double dip on the compressor costs. Other HVAC professionals I spoke with shared feedback with me that they believe I was ripped off.
I shared my feedback with IES but they were not willing to refund any of the costs, stating that I agreed to it, and they had two techs instead of 1 on site (which I view as a trainee), and threw in some free locking caps for the lines ($10?). I was quoted a flat rate for the compressor repair, and it is unreasonable that I should have expected that not to include refrigerant. Their mistake led to me being charged way more than expected, and for refrigerant they priced at triple the cost of other HVAC technicians I surveyed.
In my opinion, you should shop around for a better price as IES has gotten greedy. read more