In response to the business owner: I appreciate your…read moreresponse Sarah, that said I would like to be clear about my review. The problem was never the cost. - As laymen looking to HVAC experts, we offered to pay to diagnose the issue and that was rejected. - Neither of the two tech's that were sent out found the issue, the first didn't even attempt to. Yet I managed to find it in just a few minutes of searching. - I was told twice that if the scope of the project changed I would receive a call regarding a change in the estimate. That never happened, I called you. - When presented with an estimate that was nearly the same as the original estimate after significantly reducing the scope and labor, I was more or less attacked over the phone - including being blamed for the situation - when I was looking for a reasonable explanation and some accountability. I know you're a business and have costs and I understand sharing those expenses with you. My frustration is not about the money, it's about how the situation was handled. It is about the apparent lack of due diligence on the part of your team. The disappointment of looking to experts to help solve a problem and finding out that they didn't put in the effort to address the issue in what would have been a simple fix. And most importantly, the rudeness we received when looking for accountability. Describing the situation as unprofessional only scratches the surface.

The owner's response saying she "wasn't willing to alter the invoice's findings" is completely…read morewrong. To say that the replacement was due to age and not extreme wear and tear is a mistake. And she also never addressed the fact that she was rude and abrasive on the phone. See other reviewers who noted her rudeness for added evidence. So, I reinforce my original review and insist that rental owners avoid this company. We also received a letter saying they are selling their heating oil portion of their business to Sound Oil. They must have been overwhelmed and so maybe with this sale service will improve. Also, this "Sarah" may not even be an actual owner because I didn't see her name on the sale letter either.

We needed to replace our old hot water heater. The crew managed to replace the old narrow hot water…read moreheater next to the furnace with the newer wider model, since the narrow size is no longer made. They also had to move a small propane line. They did a wonderful job needing to juggle everything into a very small space.

When Brent owned this business I would rate PMG 5 stars. Also I would give 5 stars for the people…read moreworking for this company to this day as they all couldn't be nicer. However the last service was a bit off. The main service tech brought an apprentice. I get that but when the newbie was told to open up the panel to my furnace he yanked and pulled and I thought he was going to damage it. Finally his supervisor on site stepped in and easily unlatched the front panel for service. Scary to watch but happy I did. And, after this service there was an issue so had to pay another charge for someone else to come out to fix something. I was told something wasn't done correctly during that recent service. I got charged a diagnostic fee plus the service call to fix the issue. Brent stood by his service, charges for service were very reasonable and most important, never needed him to come back to fix something he did as his work was always amazing.

James was very easy to communicate with, they got us quickly scheduled and came to our house to…read moreservice our heat pump system. They check out our system and explained all the details clearly. Two months later, we had a frog get into our outdoor unit and fried the circuit board. James again got us scheduled quickly. When they arrived they discovered the problem, replaced our circuit board and made everything was working properly. I highly recommend this company!

I reached out to James, at American Energy Systems, after the company that installed our Mitsubishi…read moremini split system just last year said they would not be able to help us as they were short staffed and only handling emergencies. James was able to get here the very next day! In the winter, it's important to know an HVAC company that is responsive and not willing to let you go without heat; this is that company. They are friendly, helpful, & budget friendly. I will use them again and will be recommending them to anyone who needs repairs or a new system. Thanks James for saving the day!

I have had enough. While Go Green was the cheapest quote, you get what you pay for. My nightmare…read morebegan in October 2025 and is still ongoing six months later. As of April 13th, I am still being double charged and the issue has not been resolved. I have been flexible and willing to work with them, but the owner Mark and the sales guy Loren made that impossible. Loren will say anything to close a deal. The lack of oversight is staggering. They refused to do a walkthrough with the installer and seller, which led to two heat pumps being installed incorrectly. They had to be moved, and that caused even more damage to my home. They also charged my credit card while "charging" a Synchrony loan, so I have been effectively double-charged for months. Now they refuse to speak on the phone and only send haphazard email replies that never resolve anything. They promised to fix the drywall in writing. This was necessary to repair their own mistakes and because I preferred to have the electrical work go through the house, which they agreed to. Instead, they sent a third-party worker and then demanded a massive payment for the repair. They eventually gave me a payment to cover the drywall fixes myself, which I am grateful for, but even that took over 3 months of fighting. The actual installers and electricians were amazing. They should go find a new job at another installer with actual integrity. My problem is entirely with Mark and Loren. Since they use AI for their reviews, expect a fake reply from Max below. Save your sanity and hire a company that won't hold your money hostage.

GoGreen installed a hyper heat pump system with AC in 2023 and it's been a nightmare ever since. We…read morehad to beg them to cover the exposed lines in the garage and to tape over messy connection points. Errors abound after install that they had lots of trouble resolving. Due to a misdirected email that we weren't supposed to be on, we saw that what they tell customers is different from what they discuss internally. System cools when there's no need to cool and heats when there's no need to heat. Register blows cold air in the winter when the system is in heating mode. Technicians have no idea how to fix any of it, and repeatedly make the problem worse (and then go radio silent) when they come for a service call. Go somewhere else.

After consulting several vendors, we chose PEARCE to install a Hybrid Heat Pump system and an…read moreElectric Vehicle (EV) Charger in our home. We are HIGHLY satisfied with all aspects of the experience, including the functioning of the installed equipment. All of the many PEARCE team members I had contact with were a pleasure to work with. Communications with PEARCE were prompt, succinct, and complete; expectations were clear. Pricing was reasonable. A detailed description of our experience follows: PEARCE was introduced along with 2 other vendors by Puget Sound Energy (PSE) as a candidate for installing an EV Charger (which we had procured separately) and associated electrical wiring and breakers. The PEARCE representative, Isaac, made a much better impression than the other vendors. He appeared in person (rather than over the phone like another vendor) to examine the site and he answered all my questions; thanks to the information he provided we moved the installation point to a better location. PSE also introduced 3 vendors for installation of a Heat Pump, a system that would be new to our 1970s-era split-level house. Two of these vendors proposed (based on our home's square footage) a 3-ton capacity Hybrid Heat Pump, with one stating that additional ducting would be needed; the third vendor was adamant that we would need a ductless heat pump because a Hybrid Heat Pump system would not function with our home's ducting. The variance in Heat Pump proposals left me confused. Therefore, due to Isaac's positive impression, I asked PEARCE to make a Heat Pump proposal. Brian visited the following day and was able to alleviate my concerns with his technical knowledge and his rich experience with Heat Pumps. He said that though he would be happy to install a 3-ton capacity system, he believed a 2.5-ton capacity Hybrid Heat Pump system would be a better fit given factors beyond our home's square footage, such as the size of our ducting and our house layout. The PEARCE team arranged to have both the EV Charger and Hybrid Heat Pump installed at the same time. Isaac installed both the EV Charger and the electrical wiring for the Heat Pump, including placing easy-to-read printed labels on the installed breakers. A multi-person team led by Jake installed the Hybrid Heat Pump system over two days. I was very pleased by the routing of the lines between the external Heat Pump and interior Air Handler (located in our laundry room): no conduit needed to be run on the exterior of our home and no interior walls needed to be cut open and repaired. A nice touch by Jake's team was the fabrication of a metal pocket next to the Air Handler for storing the equipment manuals. The installation teams were respectful of our property, including wearing booties or laying cloth rugs to protect our floors. Alison of the office team was a pleasure to deal with in setting up dates, dealing with a minor issue, and invoicing. We have been able to experience the functioning of the installed Hybrid Heat Pump system on both cool and warm days and are very satisfied; the 2.5-ton capacity system that Brian recommended meets our expectations for both heating and cooling. Regarding heating: compared to the gas furnace it replaced, the new system keeps our home at a more even temperature both throughout the zones of our house and across the hours of the day. Regarding cooling: previously we had no cooling system; the heat pump exceeds our expectations in cooling our entire home effectively with relatively even temperatures across zones. The PEARCE people take pride in doing quality work and are a pleasure to work with.

We've been Pearce customers for over ten years and can strongly recommend their team!…read more Clair recently visited to perform our annual heating and A/C maintenance. As always, he arrived right on schedule and was professional, courteous, and friendly. He even patiently put up with our dog jumping on him while he was trying to work! We're very happy with the service, and our house is staying nice and cool during this hot summer. Thank you, Pearce, and especially Clair!

Gerry did an awesome job of getting my furnace back up and running in the middle of this cold and…read moresoaking wet winter we're having. I was totally amazed at how he set right to work figuring out what was wrong and putting in all the effort it took to pull out the blower and dismantle it so he could replace the failed motor. Didn't try to upsell me or BS me like another HVAC company I'd used previously. Honest, answered all my questions, fixed a drain problem for my heat pump (something I hadn't included in the original request). I can't imagine going to anyone else in the future for any of my HVAC needs.

I had B&G out to my home to provide an estimate for a ductless heat pump installation. They arrived…read moreon time and at first seemed knowledgeable and helpful. However I never heard from them again after that. Numerous red flags came up while we were going through my home. First they don't have an electrician. Neither on the staff nor one they contract with on a regular basis. They said I'd have to do the work myself or find an electrician. Next they gave me the impression that they liked to do easy/not so challenging work. This ductless job isn't that difficult and I've had a different contractor install a system in another home. Finally, I got the impression that they were not-so-proactive and unaccustomed to meeting deadlines. This was confirmed when they didn't reply to my follow up for the bid nor even give the bid. Finally I question some of these five star reviews. I think there's some serious issues with folks paying for bot reviews as part of an internet ad service. While I have no direct evidence, I did read the reviews provided and look at the profiles of the reviewers and thought these didn't look or read as authentic. But that's just an opinion...

I had a great experience working with DiMax to add AC to my home this year. Serge was very…read moreresponsive and detailed in helping me figure out the best option for my split level house. Once decided the project unfolded quickly & easily, and they left everything super-clean. The system is a true upgrade to my home and I was especially happy during the heatwave! (Thank you Serge) Highly recommend.

I need to revise my review as I did call Dimax and never got a call back to fix my heat pump which…read moreI eventually was fixed by another company. There was a misunderstanding as we talked on the phone then he told me to text address and model to +1 (360) 296-1944 which I did on January 16th at 9:13am. Says delivered but for some reason he didn't get it, as I waited 48 hours as he says it would probably be the next day from my 9am call, for him to take a look at it. I was upset that he didn't get back to me but I have no complaints about his work as he did an excellent job for me previously and was Johnny on the spot. Just a communication breakdown unfortunately!!

Petr and his team did a phenomenal job installing our system a couple of summers ago. It's been…read morerunning like an absolute champ ever since and has kept our family cool through the hottest days without a hitch. We just had our annual service done, and everything is still running perfectly. Great people, great communication, and quality work from start to finish. Highly recommend Petr and his team if you're looking for honest, reliable HVAC work. Jeremy

Communication, follow-up, expertise.. was severely lacking. Very disappointing after spending…read moreover 20k on installation of a brand new heat pump with Peter. It Failed after a year, 4k more expenses with him and then failed a year later again. Many many texts and phone calls over three months and they did not resolve the issue with their installation. Finally we gave up after the incredibly poor follow up and had another company take care of it, and it was all handled promptly as they quickly resolved the problem related to their installation.