I recently bought a home built in the 70s, which had a past end-of-life furnace and which sensibly didn't have cooling, though I wanted it as its become increasingly important over the years. I pitched a project via Yelp to install cooling and replace the furnace to all of the most highly rated companies in the area. All of them recommended a heat pump as opposed to traditional AC. Better Air NW's proposal was not only the least expensive by a fair margin, but also offered the highest quality machines and best warranties. Normally, I'd be pretty skeptical at that combination, but all of the positive reviews on Yelp convinced me to accept their offer. A few days later, as I write this I'm basking in the warmth of my new heater. The installation was smooth, painless, and well done. Despite some unexpected challenges in the home's design to figure out and overcome, they charged exactly their estimate; there were none of the kind of headaches or scams that one often expects dealing with contractors. All in all, great experience, these folks deserve their lofty reputation. read more

Resharing my review from Google: We contacted several contractors for estimates on a new compressor and ductless mini-split units for two rooms of our home. Better Air NW was the only one who didn't give us pricing or a plan and the only one we had a negative experience with. During our in-person consultation, Jered focused on our HOA almost the entire time. Our HOA does have requirements in this area that we don't think are enforceable anymore, and in any case, that's our issue to sort out once a proposal is in place. We reassured Jered we would handle the HOA ourselves and wanted him to treat it like any other job: propose whatever setup his experience would call for and walk us through a plan and pricing. He kept coming back to the HOA anyway, and we struggled to get him to focus on the plan instead. He even told us one of the rooms was "impossible," and when we asked why, the answer was the HOA. It really felt like we were grasping at straws here. By the end of the consultation, our time had been wasted and we still didn't have any pricing or a plan. Later, he texted us that they couldn't do the job, without giving a reason. Since we never got one, we were left to guess: to us, the constant focus on the HOA came across as an easy way to pass on a job they didn't want to take on. No other contractor had trouble coming up with a proposal and pricing. Either way, our suggestion to Better Air NW is to be upfront. read more

I needed to replace my gas furnace and had been wanting to upgrade to a heat pump. As a new home-owner, and having had mixed experiences with heating/plumbing/contracting services, I got multiple quotes. I decided to go with Better Air NW, mainly because of their high yelp rating. Install did not go perfectly. I had concerns about excessive equipment noise. Justin (the owner) assured me that if it's not right, it's not done. Air pressure settings needed to be corrected. Due to the vibration, we unmounted the heat pump from the house. After that, it's been smooth sailing. They appear to have a strategy of cultivating customer satisfaction and confidence. If you're shopping around, these guys are a pretty safe bet. read more

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Found a broken duct in my crawlspace that was well beyond my ability to repair. Found these guys very highly rated on Yelp - they did a free visit for an estimate (2 guys spent a while in the crawlspace assessing the work and provided a detailed explanation of what was needed). Seems the original install (early 2000's furnace retrofit to a 1950's home) was poorly done and crammed too many systems into a tight space, making it really hard to properly connect the duct. Photo shows what they were working with. It took a little while to get the estimate and it was not cheap (about $1k for duct repair) but they were able to come out for the work fairly quickly and billed less due to not having to spend as much time as estimated. Provided before/after photos, thorough work, friendly and patient explanation of the work done. Would hire again. read more

Better Air NW - Heating & Air Conditioning/HVAC Near Me - Everett, Washington

Better Air NW did a great job. On time. Easy to work with. Seemed efficient. Only thing was that they couldn't get up on our metal roof to clean out the laundry vent. Understandable. read more

Just had my HVAC serviced. What a great company. The technician arrived on time and couldn't have been any nicer and professional. What a great company. I can't wait to use them again and recommend them to others. read more

Had a great experience with Better Air NW! Customer service was excellent in helping us schedule. Communication was clear and they even give a heads up text when they're on their way. Corey was our technician and did a very thorough job. We had both our AC and furnace worked on. We will continue to use Better Air NW and recommend this company to family and friends. read more

Very happy with choosing them to deal with me air conditioner and heating needs. They are prompt, timely and best of all, check to make sure the system is running more efficiently than I even expected it could. read more

Great experience. The associate showed up timely and did a thorough cleaning of the duct and the vents.

Scheduling was very easy. They did a thorough check of our AC and deep cleaned it perfectly. I really appreciate the technician taking the time to clean the inside. I will definitely work with them again in the future. read more

Easy to schedule, team worked fast with no hassle during a busy time in the house. Happy with results so far.

We had been hearing some high-pitched squealing sounds last week, which usually means a bearing is going out then this last weekend the furnace stopped. We contacted them after being told it would be most likely a week before someone could get out and a friend recommended better air Northwest, and they were able to come out within three hours and give us an estimate and the estimate isn't the cheap solution that I wanted explained why and showed us the error codes. Great service made a lot of sense branded truck friendly. Tech really enjoyed having them come out. We'll probably buy the furnace from them. read more

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Tony had done an excellent job for my HVAC system maintenance and tune up, which included both furnace and air conditioning units. He spent good amount of time in explaining the health of the system and things to keep an eye on (given its age). Also answered all my questions in to the best of his ability. There was a bit of communication gap in terms of his arrival window but in the end the overall service quality far outweighed that inconvenience. Will definitely consider them in future read more

Better Air has been so great to work with!They installed our furnace during the snow storm in February 2025. Even though there was some delays due to the snow, they were very communicative and tried to get our furnace installed as soon as they could. The price of Better Air's services was competitive and fair. They came a few times after for additional services, and we could not be happier with everything that was done. It makes us feel so great to know there are still companies out there that are invested in honesty and doing the right thing, rather than the bottom line. Better Air's priority is to make their customers happy and it shows. Thank you, Better Air for everything. We definitely will call upon Better Air in the future. Vy Vy Lampa read more

Tony arrived on time, was very polite and friendly, and spent about 45 minutes giving our ancient gas furnace a tune-up and maintenance check. The furnace runs great now and keeps the house nice and warm on these cold November mornings. Thank you, Better Air NW, you will have our business from now on! read more

My husband and I had our gas furnace replaced in January by Better Air NW. They were incredible--from the quote, install, and follow up--they were incredibly professional and responsive, and I can't recommend them highly enough. We got several quotes and their pricing was competitive and their service exceeded our expectations. There was a small problem with the installation, and we called on a Friday afternoon when the new furnace stopped working. Someone was at our house in less than 30 minutes and was able to quickly identify and fix the problem. This was especially important to us, and impressive, since we were in a cold snap and we worried about our pipes freezing if the furnace couldn't be fixed before the weekend. We never felt like we were getting a sales pitch or taken advantage of. They seem refreshingly motivated to set us up with a furnace that would meet our needs and to do a great job. Even with the tiny hiccup, they instantly did the right thing by fixing it immediately- no hassle or delays. We will definitely be using Better Air NW for any future needs. I feel bad I don't remember the names of the many helpful people we interacted with, but I know Jered helped us and I *think* someone named Brandon. Also, the person I spoke to on the phone who got us help so fast was amazing: so kind AND able to work magic. read more

I had an excellent experience with Better Air NW from start to finish with my heat pump installation. All of the crews were efficient, tidy, friendly, and informative. They had - by FAR - the best pricing as well! I've been recommending them to all of my friends and family who've been on the fence about switching to a heat pump. read more

My old furnace had a fault issue during some cold weather, and these folks were very fast, made room in a full schedule to come same day, and fixed the issue for a reasonable price. The communication along the way was excellent. These are my goto folks from now on read more

I hired Better Air NW to clean my ducts and dryer vents as my new girlfriend just moved in with me and has allergies. The process to book them was easy and timely and the representative arrived on time. The cleaning team was polite, professional and thorough. The amount of dust and gunk that they were able to remove from my air ducts was shocking and the air in my house is now noticeably better!!!! I highly recommend Better Air NW to anyone who wants clean air in their home. They went above and beyond to do a great job and the value of their work was definitely worth the money. read more

Oct 11 2025 Update for anyone thinking about hiring better air today : yesterday Justin, co owner , posted slanderous statements on bbb in an attempt to pressure me to remove my yelp post . Justin claimed 1: that his employee ,cory, worked in my furnace , found a failed part, attempted to replace it and was not able to source the part . Where is the screen shot of the calls made by Cory to his parts supplier at the time he was invited into my home ? Where is the screen shot of the 'failed' part ? Justin was unhappy that I immediately contacted him with this horrible customer service experience with a demand letter that he return immediately and do the job better air was contracted to do, and to compensate my tenant for wasting both our times with a Starbucks gift card for my tenant . Well that is absolutely true. To this day Justin continues to stand by his bait and switch activity , has never apologized for coming invited into my home to perform a safety check on my gas furnace and instead never touching it and offering to sell me a new furnace . This is what you can look forward to if you choose better air . Justin , you are not right bro !!! Not right . Apologize and move on . NO ONE APPRECIATES YOU WASTING THEIR TIME . And stop lying !!! read more

Better Air NW - Justin attempting to have review removed - Heating & Air Conditioning/HVAC Near Me - Everett, Washington

After seeing the positive reviews on Yelp, we utilized Better Air NW for a complete HVAC maintenance/tuneup after purchasing our home. Scheduling was super easy, the complete HVAC tuneup is a great deal for the price, and our technician Sean was friendly and efficient. He didn't try to sell us on anything! Even when I asked about the filter status, he said it looked great and didn't recommend it needing to be changed for likely another few months. Will certainly use Better Air NW for all of our HVAC needs! read more

David & Colin recently cleaned my homes furnace ducts & preformed a great job!!! Better Air installed my furnace & heat pump in 2019 & have continued to provide excellent maintenance (yearly check ups etc.) in a grand manner! read more

This vendor has 5 stars on Yelp and it shows! I had a problem during the cold cold days of winter with my heat pump unit. One call to Better Air and they jumped right on to send somebody out. Better Air did the install 4 years ago and were happy to check-in on what was going on. The technician, Patrick, was incredibly friendly and spent plenty of time explaining what he found. Luckily for me, it was a settings issue that should be adjusted from the manufacturer to better align to the PNW weather.  Better Air NW really went above and beyond. I would happily recommend them for other service. read more

Excellent communication, respectful of my home, knew basic information about my furnace to help me purchase the correct filters, and the cigarette smell from the previous owners is gone! These guys are miracle workers. The air in my home is much fresher and cleaner. Thank you Colin and David. read more

Better Air NW - After - Heating & Air Conditioning/HVAC Near Me - Everett, Washington

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We had our air ducts cleaned today by Better Air NW and the service was excellent! From being able to make an appointment online to the techs arriving on time....everything went very smoothly. Dave & Colin were very informative and made sure to answer all of my questions. The work was very professional and helpful! They even helped corral one of my kittens back into the room they were in during the service call! I appreciate that Dave took the time to make sure I knew how to clean filters in our electronic air cleaner. This is the 2nd time they've cleaned our air ducts and I'm positive we'll have them again! read more

We've been working with Better Air NW for years now for all our heating/cooling needs and we're always happy with the service. Today Cory S arrived on time for our furnace maintenance appointment, finished the job and left. He was very friendly throughout. Thanks! read more

We signed up for airduct cleaning along with some members from our community. Better Air provided us with a group discount. Cayden and Collin who came to perform the job was very professional and explained the process they will follow. It was my first time doing air duct cleaning and they answered all my questions about the process and what I can expect. They completed the job in time. It was clear from the conversation that they like the company they are working for. I would call Better Air and Cayden and Collin again if I need this work to be done. read more

They were great, installed the three minisplits in my house. Did a great job, were on time and informative. Had some issues with the Seattle mechanical inspector which they fixed read more

Furnace kept overheating and shutting off. Better air was able to send Patrick the same day a few hours after my request. Patrick was very knowledgeable and detailed. He didn't try to upsell and was giving honest advice. Price was also reasonable. read more

I hired Better Air Way NW to fix our gas furnace. Patrick was super friendly, on time, honest and high skill. He was ready to go out of his way to help customers and came back at no extra charge if the problem still existed. I will definitely be using them in the future and would recommend them to all my friends and acquaintances. read more

All around wonderful experience with Better Air NW. I had a few companies come out and Jared stood out amongst them all. Extremely informative, thorough and transparent. All the team members we interacted with were professional, courteous, and diligent. I would 100% recommend better air NW if you are looking to upgrade to a HVAC system. read more

I did not get to the point of getting service from Better Air, but I still would like to give them a 5* review! The kind lady who answered my call advised that my system could be under warranty. I called the installing company and they validated that I still have parts warranty. While I went with the installing company I have bookmarked Better Air for when my unit is out of warranty. Thanks!! read more

We got an air duct and laundry vent cleaning from this company. Straight forward scheduling - all done online. They did end up having to reschedule from our first appointment but explained why and also gave us a freebie upgrade on our service, which I appreciated. Received text and email confirmations and also got prompt answers to the few questions I had before the appointment. Adam the technician arrived on time and was friendly and respectful. He was on site for a little over two hours. And my spouse and I were able to work during the whole appointment - the equipment wasn't as loud as I thought it would be and he definitely seemed to know what he was doing. I don't really know how to assess if air ducts are sparkly clean or anything but I am guessing they are! read more

Update: Justin, the owner, followed up and, in addition to refunding the cost of maintenance and providing a discount for a very competitive rate for furnace replacement, was able to get a team out quickly to get us back up and running. While there may have been a miss on diagnosis during the regular maintenance, the earlier furnace had also been installed improperly under the previous owner, contributing its early failure. Based on my interactions with Better Air NW, I will not hesitate to continue to recommend them (with guidance that for gas odors, your first point of contact should be your utility). --------------------------------------------- Better Air NW came to check on my furnace three times over the past two years for regular maintenance and, after the last visit when they were alerted to excessive and increasing exhaust odors, stated that it was operating as usual and that was a typical exhaust smell. After a follow-up call with Puget Sound Energy due to faint odors inside the house, they detected unsafe levels of carbon monoxide coming out of my furnace exhaust and shut down the system. Upon inspection, they found that my condensation trap and collector box were not operating properly, and my secondary heat exchanger was clogging and starting to fail. As a result, we are out of a furnace and started having exposure to unhealthy gases around the house. read more

Following up on comments made on 04-01-25. The furnace has been installed, and my ducts have been cleaned as a bonus. As with other members of Better Air NW that I have dealt with during this process, these guys were absolute professionals in every regard. As for the unit itself, virtually everything was an upgrade from the Lennox furnace that it replaced: the furnace is smaller, but more efficient; the 4" thick filters, though a bit more expensive, are vastly superior to the 1" filters previously used, and can last up to one year rather than three months. The new Honeywell thermostat is smaller, but has many more features than the old Honeywell thermostat. I need to note that the process was complete within 48 hours of the death of my old furnace. I've highly recommend this company. read more

in time. high energy worker. went the extra mile. Friendly and polite. I got photos from after their work but would have liked see some before shots read more

Patrick from Better Air NW came out today and tuned up my gas furnace. It had been making an oscillating sound - and he discovered and remedied the problem. He also did a great tune up! On time, honest, personable, high skill: just perfect! Better Air NW will be my 'go to' place. read more

Fantastic service from Better Air NW. We recently moved into our first home that no central air and only electric heating. Really expensive in the winter and the house was already getting very warm just from the brighter weather. Matthew worked with us from the start, asking what we wanted to achieve and offered suggestions for a ductless HVAC system that'd keep things cool but give us more efficient heat in winter, then provided a quote to install it for five rooms that was competitively priced. They installed the whole system in just two days! Matthew in particular worked with drywall and electrical contractors to make sure additional work was coordinated so the whole procezs was seamless. I was also pleased with the attention to detail. All exterior pipe work and wiring is neatly covered and has been run through the crawlspace. The crew on site were also really nice and took appropriate covid precautions as well, using masks and maintaing distance where possible. read more

Better Air NW - They installed five units in total. - Heating & Air Conditioning/HVAC Near Me - Everett, Washington

They stand behind their work. My ecobee thermostat was telling me that my furnace kept rebooting unexpectedly. They came out and did what they could. A week or so later I still had the same issue. So they came back out at no extra charge. Still couldn't replicate the issue but did a few other things to hopefully help. Still had issues a week later so they came out a third time at no cost to me. This time they were able to see the system rebooting every 5 minutes and diagnosed it as a high temperature thermostat issue. They ordered the part and came out again to replace. So 4 visits later and all I had to pay for was the original visit to diagnose and the part. Was very easy to text them and reschedule visits. I will definitely be using them in the future and would suggest you do also. read more

Better Air NW - Heating & Air Conditioning/HVAC Near Me - Everett, Washington

I had recently scheduled a dryer vent cleaning for today. Emmanuelle was the technician who came out. He was very friendly and professional. He took his shoes off before entering our home- thank you for being so courteous. I showed him where the dryer was and where the vent exited out of the house. He did work on his own quickly and efficiently. He also asked twice if I had any questions about anything he was doing. He also did his best to vacuum all the dust from the vent that got onto the floor. When finished, he kindly mentioned that the cover for our dryer vent outside was old and had some sun damage and recommended we replace it. All and all I had a very good experience and highly recommend this company to anyone who requires their service. I will continue to use them in the future. read more