I have used Overlake since 2019 in two different homes. In addition to routine maintenance, I have had an entire A/C system installed which included electrical and gas line work which was difficult due to the location in a narrow hallway closet. I have also had them replace a condenser in another system. Recently, they replaced a gas water heater with a tankless system. This was a difficult installation due to the location in the center of the house and the need to install intake and exhaust pipes to the exterior of the house. A technician and two installers made visits and then I was given a detailed proposal with recommendations and several options. The owner, Robert, called to answer my list of questions, so that I fully understood my options. The work was scheduled within the week. The technicians arrived on time, reviewed the project with me and kept me updated as the work progressed. They laid down protective coverings over hardwood floors, as they had to drain and remove the 80 gallon water heater through the living area. The installation required that they cut two access openings in an existing chase to gain access to an outside wall. They cleaned up afterwards and I could not tell that they had been working there. I have always experienced great service from the initial contact through the competition of a project. I would definitely use them again and highly recommend their HVAC and water heater services. read more

I had a great experience with Robert. I sent a request and he responded within minutes about an issue with my furnace. Instead of pushing for a service visit, he spent about 20 minutes on the phone patiently walking me through a few diagnostic steps because he suspected it might be a common issue based on my description. We were able to identify the problem together, which I'm very grateful for. That kind of honesty and willingness to help is rare and says a lot about someone's character. I really appreciate the time he took to help me out and would definitely recommend him and his company to others. read more

I had Overlake install a new furnace and then a new water heater (everything always breaks all at once, of course) in about a 2 week period this winter in my parent's house. They were able to make it out within a day or two both times. The owner was easy to work with for scheduling. They don't try to pressure you or upsell at all, which I appreciated. The quotes I got were in line with other area vendors. The technicians were very professional and helpful despite the resident of the house being very crotchety. Would definitely hire this company again. read more

We just had our water heater and furnace replaced. The (very quick) process was efficient and streamlined - you could tell from years of experience. Fair price - didn't try to upsell. So impressed-highly recommend! read more

They were very quick to respond and were able to install the unit the very next day after we decided to move forward. They provided a quote based on a photo I sent and stuck to that price--which was significantly lower than two other plumbing companies I checked. Interestingly, Overlake also installed our old water heater and a new furnace in the past. I'd definitely recommend them to friends! read more

I had an issue with the cooling fan control from my wall thermostat and called to inquire about options. Robert sent Matthew over to inspect and found that my furnace unit (which was installed by them a few months ago) was able to be wired to allow it to use the blower as a central fan. Matthew wired it in just a few minutes, and surprisingly the work was complimentary! There was a reason I hired them the first time after much research, and this just confirmed that I made a great choice. Thank you Overlake HVAC. read more

Overlake Heating & Air Conditioning - New furnace - Heating & Air Conditioning/HVAC Near Me - Redmond, Washington

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Heater / Nest stopped working and needed to install my new Nest. Robert was fast to reply, professional and direct. He also told me their rates up front without being asked, which is sadly exceedingly rare these days. His installer did a great job, plus gave my needy corgi a ton of pets while we waited on setup. I think the whole job was less than 30 minutes! Highly recommend them. Will definitely be coming back with any future issues. Thanks guys! read more

Overlake was recommended to me by multiple neighbors after I had a bad experience with another company who were constantly upselling and trying to wring more money out of me. Overlake installed my new furnace and heat pump last year and have been wonderful to work with - prompt, honest, responsive, friendly, up front, and clear communicators. When I had follow-up questions or needed minor repairs, everything got taken care of quickly and professionally. Shout out to Rob, Scott, and Patty for their great customer service. read more

**Update after reading Robert's response:** After seeing the extremely defensive and hostile tone in Robert's reply to my original review, I feel even more certain that I made the right decision by not providing my phone number. His response only reinforced the discomfort I felt, and I would not feel safe having someone with that level of aggression in my home or anywhere nearby. I'm sharing this update to give a complete picture of my experience so others can make informed choices. I reached out to Overlake Heating & Air Conditioning through Yelp to inquire about services, hoping to gather some initial information before committing to a phone call. Unfortunately, my experience was disappointing. The representative refused to continue the conversation simply because I did not provide my phone number upfront, despite my willingness to communicate through the Yelp platform. This approach struck me as unprofessional and unnecessarily rigid. In today's digital age, many customers -- myself included -- prefer to establish trust and gather basic information before moving to a phone call. To be dismissed so abruptly, without any attempt to be helpful or accommodating, felt disrespectful and poor in terms of customer service. While I cannot comment on the quality of their actual HVAC work, my first impression based on communication alone was negative enough to discourage me from considering their services in the future. A more customer-friendly and flexible approach would go a long way. read more

I didn't actually use Overlake Heating. However, I give them 5 stars for the fact that they were one of the only companies in which I called when my furnace was making high pitched whining sounds during our recent cold snap that had someone I could speak to that was actually knowledgeable about furnaces. He helped me diagnose the issue over the phone, identified the part that was failing and gave me some options on how to proceed. After some further research, I found that the part was a fairly easy DIY replacement. Ordered the part and replaced it myself and saved at least $700. Really refreshing to call a company and not go to an answering or scheduling service and actually speak to someone that is knowledgeable in their trade. when I do need major repairs or furnace replacement, I'll definitely be calling Overlake Heating and Air! read more

My furnace stopped heating yesterday, so I called Overlake Heating, and they scheduled me for an appointment the very next day--super quick service! Brian and Paul showed up and immediately got to work. They are incredibly experienced--pinpointed the issue almost instantly, diagnosed it as a clogged air filter, and replaced it on the spot. They also took care of a few minor maintenance fixes without me even asking. What really stood out was their attention to detail--they showed us how to adjust the Air Intake Grille to eliminate a noise we'd been dealing with and even pointed out that we were missing anther one entirely, recommending we install another. Overall, the service was fast, professional, and thorough. The price is reasonable as well. I'll definitely be calling Overlake Heating again to get that new Air Intake Grille installed. Highly recommend! read more

Our furnace stopped heating last night, I took a quick look and suspected either the thermostat or the flame sensor. After a cold night, we called Overlake who have been servicing the unit for the last 4 years. They sent Gary out the same day and he quickly diagnosed a faulty 2 wire venstar converter as having failed. This was put in by the installers and provided almost no benefit. After talking over our options, we opted to remove it and he had us up and running again within 15 minutes. A good experience as always and one less thing to go wrong. read more

Our furnace went out on a Friday night. We called Overlake, and Robert called us right back. He did a quick diagnosis over the phone, and he arranged to have his representative at our home the next morning. Brian showed up and quickly diagnosed the problem. Unfortunately, due to the age of the furnace, a replacement furnace made the most sense. Because we have used Overlake for many years, Robert knew our system and house size, so he was able to give us an immediate estimate, which we thought was a very good price. His team arrived this morning--right on time. They worked nonstop from the time of arrival until the job was complete. They did a great job! Our heat is on and the house is warming up. The guys were both outstanding representatives for Overlake. In our opinion, Overlake is a great company, and one of the very best in the area. The techs and installers really know their jobs! Based on our years of relying on them, we highly recommend Overlake Heating!!!! read more

Robert, JP and team were incredible. Their company sets the bar when it comes professionalism, quality of work, responsiveness and care. On the day of installation, JP went above and beyond by spending a great deal of extra time making sure our new furnace was installed correctly, knowing that we had an issue with condensation leakage from our prior furnace, which was installed by a different company. We couldn't have been more impressed with and appreciative of their stellar work. Thank you! Sue read more

These guys are great, had an issue with the factory on a new heat pump and they went above and beyond to get the manufacturer to replace the defective unit. And while waiting on the manufacturer they had to come out multiple times to band aide the failing unit until and keep our house comfortable. Great guys and amazing customer service, cannot say enough about them. read more

I had excellent service from Overlake heating & air conditioning. The service itself was, quite reasonably, booked out for a while during the hottest month of the year, but they scheduled me no problem at the next available date. The gentleman that came over was super friendly and knowledgeable. He did both the furnace and the ac service, then diagnosed why my AC was freezing up. He gave me the options without trying to upsell me on how to solve my problem. I found that the price was less than I expected for the service, especially given I hadn't had either serviced in probably a decade. I'll definitely call them back next year for service. read more

I have hired Overlake Heating and Airconditioning to replace my Water Tank! they did an outstanding job! they gave me an estimate upfront , arrived on time, treated my property with respect, and finished the job fast and efficiently ! I highly recommend them! read more

I recently got both of my furnace and water heatet replaced. As it was my first time to deal with this type of home maintenance, I was a little afraid of doing so. I reached out to a couple of places over the weekend and Robert from Overlake came back to me very quickly and walked me through an entire process very nicely. I am SUPER satisfied with their quick and nice service and will definitely recommend for my neighbors and friends. read more

This family owned company is very efficient. They email you some articles to read to educate yourself before they suggest a certain type of furnace. They do not come on site to give a quote, they get your square footage from King County record, and ask for pictures of your existing furnace and the electric board. And then they give you a quote right after with the details of furnace brand, model number and warranty information. Comparing with I need to wait for more than a month to just get a quote from other well known HVAC companies, I really like this company. Also I think due to the low overhead, the quote I receive from Overlake HVAC is the cheapest among the quotes I receive. From the time I contacted the company for a quote and accepted the quote, and they started to order the furnace, to the time the furnace got installed, it took only two weeks! The luckiest part is, two days before the scheduled installation, my 20-year-old furnace decided to stop working. Robert is very responsive during our message exchanges. The crew are very friendly, respectful, explain all the furnace relevant details: filters, keep the furnace intake area clean of blockage, etc., tidying up the area before they leave. They helped to install the new modern thermostat I ordered. It is so nice to have a warm house again after two days without heating. Thank you so much Overlake Heating and Air Conditioning for your efficiency and good work. read more

Overlake Heating & Air Conditioning - My new high efficiency furnace - Heating & Air Conditioning/HVAC Near Me - Redmond, Washington

Still great service. Requested some overdue HVAC and Furnace maintenance on a Trane XV90. Matthew was the tech dispatched on my Kirkland home. He showed up ahead of time, but checked with me prior to arrival and was communicative during the entire process. All work totaled to about 2.5 hours and he replaced an air filter and got a lot of deferred items done (dating back to 2016 as the previous owner did not follow-up maintenance after install) since then. Considering that fact, it doesn't usually take that long, but the seller has kids that were 4 YO so they were sticking in rocks and other debris into the external AC unit. And there was a leak on the condensation piping that needed a patch job done. Still a great company with great employees and techs. Highly recommended for your Heating and A/C needs. read more

Couldn't be happier working with Overlake Heating on my new furnace. First, Rob was timely and knowledgable in helping me select the right furnace and install at a competitive price. Then, the install crew of JP and Levi were fantastic. They were skilled, friendly, professional, knowledgable, clean, creative, and experienced. They not only installed the new furnace, but cleaned up a lot of clutter attached to the existing furnace from an old 1984 install. They spent time to get things perfect, and they helped position things for improvements down the road. 10/10 would recommend. read more

Rob and Overlake Heating really deserve a huge recommendation for their service and follow up on installing a Trane heat pump system. There was a little delay due to supply issues and a few minor bobbles on the install having to do with the thermostat. After nearly a year there was another more significant issue having to do with the heat pump unit, no fault of Rob or his installers/service people. The most stunning and awesome thing of all was their responsiveness to concerns. Great communications, super on top of it and communicative service people. They kept us informed and updated through the fix process and I really couldn't imagine a more worthy business with whom to deal. Props and kudos guys, thanks again. read more

THE BEST!!! I had another HVAC company come out to diagnose an issue because the air stopped coming out of the vents. The other company took about 3 hours looking at the system and said I needed to replace our entire heating and cooling system and it would cost $28,000. I was in shock!! I decided to get other opinions and I could tell as soon as Matthew from Overlake arrived he knew exactly what he was doing. He ended up saving me about $26,000 by just replacing a part and it now works perfectly!! I will never trust any other company with my HVAC needs! Overlake Heating & Air Conditioning is the absolute BEST!!! read more

5 stars. Would not work with another company again for my hvac needs. Airconditioning in my new home was acting up, thermostat was turning on both heating and cooling at the same time. Other companies charged 1 time diagnostic fee and after diagnostic it was another long back and forth dnce to schedule a fix and replace thermostat. Shouldve chosen overlake first. Effcient, reliable, fast, friendly in 1 visit withing 1.5 hours diagnosed issue, changed to a ecobee thermostat , which has been working reliably. read more

Was disappointed that I received no return call after speaking with someone at their after hours number. My name and number were taken and then nothing happened. Why list a name and number for after hours service if you have no intention of helping? Update: Robert called next day after my review and indicated that they had tried to call back. I had no record. After some exploration, it was determined that the tech had left a message on another number after transposing a couple of numbers. Clearly Robert cares very much about his business and customers. I appreciate his follow up. read more

I've never been more impressed with a company than I have been with this one. Robert gave us his honest opinion of what he thought we should have installed even though it would have been more profitable for him to recommend something different. His crew was on time, neat and just personable and happy guys. The modifications to our furnace required some very fancy sheet metal work and should be in a furnace hall of fame! read more

Overlake did an A+ job with our new heat pump, from product selection to installation. We needed help deciding between air conditioning and heat pump, and what components would best meet our unique house configuration. We interviewed several companies, some of whom talked our ears off for 2 - 3 hours, and took measurements of every window in the house in order to recommend the "perfect solution" for us. Some recommended a ductless system, with different units for different rooms. Some tried to sell us complex ducted and ductless systems that we found to be unnecessarily cumbersome and extravagant. We found ourselves scratching our heads trying to decide between systems that didn't really make sense and were too expensive. Then Rob, the owner of Overlake came. He took a quick tour of the house and talked to us candidly about the challenges our house configuration presented for any system we were considering. In his judgment, our least expensive choice would probably be our best solution. He focused our attention on how satisfied we are with our current ducted heating system, and how important or not important it was to maintain the same temperature in every room of the house. He explained that a heat pump could use the preexisting duct system and would provide comfortable heat in the winter and cool air in the summer. We were impressed with his science/data-based approach to system selection and his down-to-earth salesmanship and common sense. Rob could have easily convinced us to spend considerably more, just like others tried, but the options he presented to us cost less and made more sense. In his opinion, we would be wasting our money looking for a system that exceeded the capacity necessary to make our house comfortable. Rob steered us in the right direction with his deep experience with HVAC systems and ethical business poise. The installation was performed seamlessly by Overlake's professional and highly-skilled crew. We could not have chosen a better HVAC company for the job! Thank you so much, Overlake! Judy & John read more

Rob and his team completely dominated my installation (AC and furnace). His team was friendly, answered all my questions, and are good people. Also, the pricing was very competitive. This is one of the few companies that go above and beyond now days and don't try to rip you off. I'll definitely use Overlake Heating and Air Conditioning for my annual service. I highly recommend! read more

This is my go-to company for all my family's cooling and heating needs. We had to replace our heat pump and coils. The team came out on time and did an outstanding job. I am amazed at the professionalism and care the team took to do the job right the first time. Truly an impressive company that is passionate about customer service. Thank you. read more

Our 23 year old furnace was not heating the house efficiently. We decided to get it replaced and got 3 different bids. Two companies had a field estimator come out and take measurements, Robert from Overlake heating gave a quote based on furnace model number and photo of the furnace. Overlake was quick and efficient, from the quote to install, it took 4 days. The install crew did a great job and came at 10am and was done by 3:30pm. The only issue was when they wired the condensate pump, the furnace and thermostat did not work and they said that a diagnostic tech will need to come out. After looking at the wiring together with the installer, it looked like the wires were not striped correctly and the wrong colored wires were hooked up to the furnace. I believe this wire was from the old furnace and stripped incorrectly by the previous installer. The installer fixed the wiring to the condensate pump and everything worked great. Would definitely use Overlake again for future installs and maintenance work. read more

Overlake Heating & Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Redmond, Washington

Hired to disconnect and reconnect a compressor as part of backyard work. Fast, professional, quality and on budget!

We hired Overlake Heating for a full replacement of furnace and heat pump. We've been really impressed with the quality of service and professionalism shown by everyone we met from this company. Starting with Robert, who patiently answered all of our questions over a course of several weeks, JP and the crew of installers that worked for over 12 hours to make sure we have heating at the end of the first install day, the technicians that set up everything and answered even more questions about the proper operation of the system. We couldn't be happier with their work and we'd recommend them to anyone in need of an HVAC contractor. read more

I had Overlake install a Mitsubishi mini split system. Great service. Super competent and professional in all phases. Will work with them on future jobs for sure. read more

5 stars for Rob and Overlake Heating on install of a Bryant heat pump system. Professional, courteous, on time and just very nice people. Made us feel like we had new and reliable friends for years to come. Explained everything they did and why they did it. And there was no mess or trash when they left. Pricing was very competitive! Highly recommend them. read more

Gary from Overlake Heating & Air Conditioning provided quick, friendly, and informative service. I would highly recommend them for any of your heating or air conditioning needs, as he made me a lifetime customer. read more

Great service. I like how they operate. They don't try to sell you anything; just try to be helpful and do honest work. I appreciate that. They're straight forward in their approach. We had some minor issue that we didn't figure out. They figured it out quickly and charged us a nominal fee. No fuss no muss. Great people. read more

I rarely give five star review but I feel that this business earned it. Heather at the call center went above and beyond to assist me with my furnace issues and Darrell was prompt and fastidious with the maintenance check. My realtor recommended them to me after he had four different HVAC companies come out and take a look at his furnace. None of them could figure out what was wrong and recommended replacing the furnace. Overlake was the only one who figured out that the filter was too thick and was constricting the air flow so that the furnace kept shutting off. They are honest and reliable. I can't ask for more than that. read more

*Update: Company called to offer an explanation as to why they don't offer service in attic. Appreciate that effort. Discussed possible solutions and places that can give the service we need, and possibly having them update a website to help clear communication in services provided & not provided. -Came home from vacation to HVAC system that kept blowing a fuse and the air conditioner would not run. Called at 5:30pm for an appointment the next day. Informed them that HVAC in the attic was blowing a fuse and was told we'd get a call the next day. When we didn't get a call the next day we called and were informed that they don't do attic work because it's dangerous to it's employees, a policy across the board. Certainly weather should always be considered to the health of the employees but I'm pretty sure a company could schedule around this, right? There are plenty homes in the PNW that have furnace and HVAC systems in the attic, and if your one of them skip to next provider. read more

the team at Overlake did a stellar job for us retrofitting a gas furnace and adding A/C to our home. Rob is very efficient at determining requirements for our needs making sure that the choices are budget friendly yet the quality that we can enjoy. The pricing was competitive but more importantly they listened to our specific needs and addressed them in spades. From discussing the estimate, to speaking with the office manager, the installation team to final setup by Nathaniel. it all worked like clockwork. the true test of a great co. is how they respond to a problem. I noticed the gas fireplace no longer had a pilot flame. i mentioned it to Rob and he sent his tech. out the next day to service it for us. problem solved, thanks. read more

When our furnace broke down we called several HVAC companies for estimates. My experience with Rob was the best of all. The articles on their website are the best. Rob clearly answered all our questions and gave a fair estimate over the phone after I sent him some picture. (Other companies did in-person estimates.) The crew that came for the install did a great job. read more