TOP Heating & Cooling

(26 reviews)

Lane was amazing! What a good guy. Our fridge had been making noise for a while. He came out and…read moretold me that it was probably one of the fans, but he couldn't be absolutely sure. So, we opted to hold of on the repair. A month later the noise had become much louder, so we called Lane again who had told us that his estimate to fix the fridge would be good for 90 days. He replaced the fan and now no noise! The cost to fix the fridge wasn't bad at all. Lane is a pro!

We had an absolutely amazing experience with Superior Appliances, Lane was knowledgeable, efficient…read moreand kind. We had a part break on our Speed Queen dryer after being recently fixed by a different company who we learned had charged us for a factory part but used a discount part which then broke. Lane walked me through what he was doing, why, and what to be aware of for the future. The work was fast and high quality and we'll definitely be calling again for any needs in the future.

Appliance Repair Team

(218 reviews)

I had a great experience with the Appliance Repair team. Roman came out to fix an issue with my…read moreSamsung stove that I had been struggling on my own, with no luck. He immediately knew what was wrong and fixed it very quickly. Roman was professional, friendly and respectful of my time and home. Very helpful and efficient- highly recommend!

Just to be clear, we didn't actually get our Washer fixed by Appliance Repair team since they…read morecouldn't find anything wrong but wanted to leave a review for their great service. Called after a recommendation from a neighbor for a relatively new Samsung washer that showed some signs of leaking. They came same day though was later than given window. Technician spent about 30 minutes running the washer to try to reproduce the issue but could not and did not charge us for his time which we felt was very fair. I think the initial quote was a $75 service charge applied to the repair cost if you decide to go with the company?

Major Appliance Repair

(81 reviews)

Great service and communication. Diagnosed the potentially least-costly solution and it solved the…read moreissue. Will use them again if needed.

I've used Major Appliance Repair several times and the technician they sent out (Igor in my case)…read morewas fabulous!

98 Refrigeration Appliance Repair

(279 reviews)

Prompt communication and they provided updates on arrival time. They were able to fix the issue…read morewithin an hour.

My dishwasher would not drain properly and was showing an error code. It turned out that it was…read morenot draining through the disposal like most DWs do. This was explained to me by the tech, and he originally thought we would need a plumber. Instead we decided to route a new hole through my cabinets to the disposal and by-pass the issue. It was great that Igor was willing to do this and get creative with a better solution. Solid company, and they work hard to get a solution to your problem. Would recommend and would use them again.

Bold & Short Repair

(60 reviews)

Vitalii from Bold & Short Repair replied within minutes of messaging him for repair services on a…read morelate Saturday afternoon. I described my issue with my freezer (loud buzzing sound when the motor comes on) and he was able to schedule a technician to come by on Monday afternoon to work around my schedule. The technician, Vasyl, texted me when he was on his way and arrived promptly as scheduled. He was able to quickly diagnose the issue (ice build up that was hitting the freezer fan when it turns on). To repair, I needed to move all the food items out of the freezer and into coolers, and Vasyl was able to quickly repair the issue by manually defrosting the ice build up using a commercial steamer tool. He inspected the fan and it was still operating normally and no buzzing, so it did not need to be replaced. He was able to diagnose the issue and finish the work within one hour of arrival. The repair price was reasonable and the inspection fee was waived since I went ahead with the repair. Vasyl also answered my questions about how to prevent this from happening again and also some recommendations on future fridges when it is time to replace mine. Vasyl was very friendly, professional, and courteous. Thank you Vitalii and Vasyl for fixing my fridge on such short notice. My family really appreciates the quick turnaround, fast diagnosis and repair, your transparency on the issue, and not recommending any unnecessary replacement parts. You saved us money from buying a whole new fridge!

We had a great experience with Vitalii and another employee coming to replace our oven as we bought…read morea new one and Samsung messed up on the installation scheduling. We were able to book them for the next day and they were very able to get the job done in just two hours. They were friendly and helpful explaining everything. They also could haul away the old oven for us. They were careful and efficient! The price was fair and it did not change from what was estimated once the job was complete. We would highly recommend them!

Washer and Dryer Repair Services

4.3

(62 reviews)

Quick to respond and scheduled the next day. Stanislav was prompt and helpful and was able to fix…read moreour dryer in the first appointment

My Samsung washer went down. After several repeated and frustrating calls to Samsung, as well as…read morewasting days with their unresponsive contractors, I eventually reached out to ARS. ARS was " Johnny on the spot". Customer service was great, they scheduled a tech right away. When the tech (Arsen) arrived I knew this guy knew his stuff. He answered all my questions, and was able to trouble shoot the problem with precise skill. After the part arrived, Arsen was back immediately to install the part and get the washer back up and running as promised, without any BS. What a true professional. IF you have any appliance issues, ARS is the way to go.

MountainVue Appliance Repair

5.0

(3 reviews)

One of our freezers got possessed a few weeks ago and was fluctuating from -27 to 35 degrees daily…read more I first called the number on the sticker and got Sears/A&E and they came out, didn't have the part, told me the part would cost $150 and labor over $400 but wanted me to pay the entire fee upfront before they did the work. I told them to just leave and searched for a local appliance repair option and found Adam. On the phone I told him what was going on, he looked up the part which was only $50 and said he'd be out in just a few days. He finished the repair in the same amount of time the Sears/A&E guys were trying to convince me I needed to pay up front or better yet, get a whole home warranty with monthly fees from them. I have found my new appliance repair resource, MountainVue will get all our business from now on and I'll recommend Adam to all my friends.

Our Bosch dishwasher would not drain so we called the repair service recommended by the retailer…read morewhere we purchased it. They could not schedule an appointment for three weeks, so we looked on line and found Mountainvue. I was impressed by their website, left a message, and the owner, Adam, called me back right away. After listening to me describe the problem he suggested we try a fairly simple fix ourselves. It worked! We've never had a repair service offer that kind of advice. Further, Adam made several suggestions on operating the dishwasher to avoid that kind of problem in the future. Suffice it to say, Mountainvue will always be our first call in the future.

Gently Appliance Repair

(14 reviews)

I had a dead burner in my GE electric cook top, and requested quotes from several appliance…read morerepairers. Dimitri was very quick in responding and provided a breakdown of cost based on potential issues. We agreed to do a diagnosis in the same day to get a final quote. To my surprise, he brought with him the replacement parts and fixed the issue on the spot. I am very happy that my old oven worked again.

As always, appliances break on a weekend. We had a leaking dishwasher with water seeping under the…read morewooden floor. It was 5pm on Saturday when I started calling around to see if anyone could come on Sunday morning. Dimitry picked up immediately, cancelled his Sunday plans and showed up at 9am due to the emergency nature of the issue. Wow! Dimitry is kind, professional and thorough. Once he got the dishwasher out, we saw a rat's nest and chew marks on the power cord and water hose. Due to the fact that the floor was soaked and would need remediation, he was able to move the unit to our porch. He then took the time to diagnose another refrigerator with a plugged drain line and was able to get that cleared out. Will definitely be calling him again with any appliance repair needs, but hopefully not on the weekend next time.

Furnace Aid

(76 reviews)

Jorden has been doing a great job of keeping our furnace running for many years…read more Would strongly recommend Furnace Aid, especially if you live in Issaquah or on the Sammamish plateau.

It is currently 8:07 PM on New Year's Eve. Our heat was out this morning, we woke up to a cold…read morehouse, and called Jordan. He said his schedule was a bit busy but he'd make time for us either way. He did show up at 7:00 PM, having apparently already worked for 9-10 hours already, but said he didn't want us to freeze overnight if he put it off until tomorrow. Patched it up right quick while answering a few furnace questions I had about the gas valve and heat sensor, etc., making sure everything he could see was resolved before leaving. This wasn't the first time I've called Furnace Aid - we've used them now for the whole 13 years we've owned the house - and each time has always been this same exceptional service and care. I will always recommend them for anyone needing HVAC service on the eastside.

Abbott's Appliance Service

4.4

(7 reviews)

Would not recommend. Our dishwasher was leaking and started making strange noises. Jerry came out,…read moreand after rescheduling a few times with little notice, he replaced the gasket but then ended up breaking the door latch. The day he was supposed to come fix the door that he broke, he messaged us stating that he wouldn't be able to address the noise, and we'd be better off buying a new dishwasher. It's fine that he couldn't troubleshoot the noise, but we're still left with a broken door latch...

Tim Abbott is simply the best…read more He is honest, responsive and talented. He does not sell unneeded repairs and is reasonable. If the appliance isn't worth repairing he will let you know that. Tim is a one man operation so be patient. He WILL return your calls and he will go,out of his way to take care of you. Highest reccomendation FIVE STARS!

Seattle Dryer Vent Cleaning

4.8

(40 reviews)

Professional, friendly and capable. I unfortunately hired an absolutely terrible incompetent…read morecompany to fix a dryer vent issue I had. They charged me a ton of money and caused more issues than they fixed. However Seattle Dryer Vent Cleaning came out and thankfully fixed all the problems beautifully and for less money than the bad company charged me. I can't recommend these guys enough - they are expert technicians with great communication and easy scheduling. I'm feeling very relieved to have safe, working vents now.

Online appointment scheduling was super easy and pricing is transparent. Very helpful…read more I've shared before and after images of duct cleaning done. They said my duct was "vey dirty" but based on the video shown -- I think they exaggerated.

Sonic Air Duct

(29 reviews)

The service was unprofessional and the cleanup was incomplete. They only had basic tools and could…read moreonly clean from both ends of the vent -- their equipment couldn't reach through the entire vent. After a quick attempt, they simply stated they had done all they could and asked me to pay.

Kevin came to clear out air ducts. He was professional and made an extra effort to keep our lawn…read moreand house clean when moving equipment. House smelled noticeably better after cleaning.

Batgirl Backflow Assembly Testing

See more unrecommended reviews

(16 reviews)

Good service, professional We have used her services for…read moreall our jobs that require backflow testing. She is always responsive and professional. Thank you

Great service and they were able to fit me in within a week. I am very pleased. I will be…read moreutilizing Batgirl each year for my required backflow device testing.

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Wayne B.

8 months ago

I've used TOP Heating & Cooling before to repair my furnace and was very happy with their service. Their prices were reasonable, and they proved to be very honest and reliable. Recently, we decided to upgrade to a heat pump. I researched several companies and read countless reviews, and TOP Heating & Cooling consistently stood out. I received four quotes--including theirs--and TOP offered the best price. I also liked their salesperson, Max, the most. He was relaxed, friendly, and extremely thorough. After choosing to move forward with them, I had many follow-up questions. Max stopped by a second time to go over everything in detail and answered every question clearly. We also exchanged numerous emails, and he was always patient, professional, and a pleasure to work with. When installation day arrived, Max and the owner, Mark, handled the install themselves. Both were fantastically friendly, knowledgeable, and respectful throughout the entire process. Thank you, Max and Mark, for making this upgrade such a positive experience. read more

Margaret

1 year ago

My thermostat was not cooling in recent hot weather and decided on a Nest Learning thermostat, which was installed 3 separate times but each time blew hot air in high 80's temperature. I thought may be the heat pump is malfunctioning and hired Mark and Alex of Top Heating and Cooling to determine the problem. They came and decided the heat pump is working well with no repairs necessary. Then, they volunteered to install the Nest Learning thermostat and was successful in first try. Mark is particularly knowledgeable not only on installation but also programming the set up on the Google Home App. I asked them to come back to service the heat pump but they said the heat pump does not need servicing. They are also honest. I highly recommend anyone to hire them for repairs of heating and cooling units. read more

Yao S.

1 year ago

We recently had Mark replace our tankless water heater, and we couldn't be happier with the experience. His pricing was very competitive, and the quote he provided was clear, detailed, and completely transparent--there were no hidden fees or surprises. Mark worked efficiently and responsibly, and he patiently answered all of our questions throughout the process. On top of that, he kindly inspected our furnace and air conditioner, and honestly told us that no replacement or maintenance was needed at this time. We truly appreciate his professionalism and integrity, and we highly recommend him! read more

Ardy F.

8 months ago

Mark was very professional and helpful during the estimate process. He is straight forward, flexible le and trustworthy. He was here on time and worked very cleanly and professionally installing a new water heater for me. He even fixed a leak on a pipe on my heating furnace for free. He offers the best honest service with a very easy billing and invoicing system. I will use him for all my HVAC and water heater maintenance e from those point on. read more

J H.

1 year ago

My AC stopped working (in the middle of this heat wave, of course). TOP heating & cooling came out the same day that I called. They were professional, fair priced and best of all, fixed the problem! I'm so impressed, I'm telling my neighborhood friends about them. I'm glad I went with Top H&C!. I will call them again for my future HVAC needs. Hopefully I don't have to for a while though. read more

R K.

2 years ago

I needed immediate diagnosis and fixing my heating furnace. Top Heating & Cooling sent me the technician within 30 min. The technician resolved the part 1 of the issue (fuse replacement) immediately and came back later same day for the second part of the issue (replacement of contactor in AC unit). I am very grateful for their flexibility and help! Definitely recommend them! read more

Aly R.

3 years ago

TOP heating and cooling provided us with amazing and speedy service. Mark came out to find the issue with our heater within a day after we called. You can quickly notice his knowledge and professionalism as he both figured out and fixed the issue in no time. Will definitely be using their services in the future and recommending to friends. - Eli read more

Roumiana C.

2 years ago

Called TOP Heating &Cooling Thursday afternoon for my old water heater replacement. Next morning Mark arrived on time and installed the new water heater. Really quick and professional service! Great communication! Highly recommended! Appreciate your service! Thank you Mark! Thank you TOP Heating &cooling! Roumiana C. Issaquah, WA read more

Mohammad ..

2 years ago

Excellent experience with Top Heating and Cooling, for changing my water heater. From getting a quote and details about the work online (via Yelp), to finishing the installation on the water heater, I've had excellent experience through out. I would hire Top Heating & Cooling again, and both Mark and Max did an excellent job. read more

Radhika S.

3 years ago

Our AC and our furnace both went off one fine day and Tom came take a look - suggested various options and gave us a great option which would give us a great value for money..did a great job fixing both within a week and ensured that everything went fine before he left onsite. Thank You Tom, you are the best! read more

Kimberly G.

1 year ago

I would highly recommend TOP heating and cooling. I was able to get a quick appointment. In addition, the service man was friendly and knowledgeable. My issue was able to be fixed within an hour and I was very happy. The cost was included in the consultation fee, which was a pleasant surprise! read more

Paul S.

9 months ago

My AI recommended Top Heating & Cooling. Mark provided outstanding same-day service to replace a blower motor in my furnace. He came up with cost-effective options and went out of his way to pick up the necessary parts. I will be using Top Heating & Cooling again. read more

Meles A.

4 years ago

Mike helped me identify the issue with the furnace and fixed it quickly. The response was very quick and got an appointment the next day. Their price is very reasonable. I'll definitely reach out to them if I need help in the future again. read more

Tom M.

1 year ago

I had PSE out to determine that I had a gas leak with my furnace. Mark was able to determine and fix the issue, literally within minutes. TOP Heating/Cooling will diffidently by my go to furnace company in the future. Excellent job! read more

Pavan C.

1 year ago

Mark and his team did a same day service on a Saturday to fix a leak in water heater without costing an arm and a leg. Glad I chose this company. They are very professional and give upfront reasonable quotes. read more

Yan Z.

2 years ago

Mark came to my house one hour later after I gave a call and asked for help fix my furnace. Mark quickly found the root cause can get my furnace back to work. No additional charge aside from the diagnose fee. read more

Mong-Xuyen T.

3 years ago

These guys are fantastic, we called late on a Friday with an emergency and Mack was our in less than an hour, he needed to buy a part but he came back on Saturday and fixed us up, strong recommend ! read more

Nick L.

8 months ago

Mark arrived on time, fixed my furnace PDQ, and charged what was quoted. A great example of excellent service! I will be calling them when my 36+ year old furnace finally gives up :-) read more

John M.

3 years ago

Fixed our leaking fridge. Explained the problem and made the repairs as quoted. The technician was very nice, and clean. They're coming back tomorrow to repair the ice maker. read more

Sarah Ç.

5 years ago

Our refrigerator went out and TOP responded to our email within an hour. They arrived same day and fixed the fan in about 20 minutes. We are very happy with their service! read more

TOP Heating & Cooling - hvac - Updated July 2026

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Overlake Heating & Air Conditioning

4.8

(211 reviews)

I had Overlake install a new furnace and then a new water heater (everything always breaks all at…read moreonce, of course) in about a 2 week period this winter in my parent's house. They were able to make it out within a day or two both times. The owner was easy to work with for scheduling. They don't try to pressure you or upsell at all, which I appreciated. The quotes I got were in line with other area vendors. The technicians were very professional and helpful despite the resident of the house being very crotchety. Would definitely hire this company again.

I had a great experience with Robert. I sent a request and he responded within minutes about an…read moreissue with my furnace. Instead of pushing for a service visit, he spent about 20 minutes on the phone patiently walking me through a few diagnostic steps because he suspected it might be a common issue based on my description. We were able to identify the problem together, which I'm very grateful for. That kind of honesty and willingness to help is rare and says a lot about someone's character. I really appreciate the time he took to help me out and would definitely recommend him and his company to others.

Pure Air Cooling & Heating

(38 reviews)

I'd give Pure Air six stars if I could! Peter was super responsive and helpful, and solved…read moreeverything on our checklist. Our entire HVAC duct system was very thoroughly cleaned by him, and the furnace, heat pump and mini split were maintained and carefully cleaned as well. He also figured out a way to upgrade our older wireless thermostat to do what we wanted without requiring wiring. He showed us all of the work he was doing as he was doing it and did not charge suggest or charge for anything unnecessary. The pricing was fair and transparent, and his expertise in HVAC was clear. They were able to come out very soon after my initial request, and all communication was prompt and friendly. After being frustrated with not so great service from two other vendors in the past, Peter and Pure provided hands down the best HVAC experience we've had and we're switching over to Pure for both annual maintenance and to install another mini split later this year.

I needed to have a simple dryer vent cleanout, and received service the following day! Anthony…read morecontacted me the day I send my request, and could have gotten us in same day. Our technician, Sean, showed up on time, did the job very quickly and efficiently, the price was exactly what I was quoted. He left our home clean, and offered suggestions that will help us in the future. He was super friendly and patient with our questions. We fully intend to contact them if we have other issues or maintenance needs.

Pearce Heating & A/C

(61 reviews)

I contacted Pearce Heating & A/C to give me a quote on a heat pump or A/C for my tri-level home. I…read morehad the pleasure of having Brian, the owner, come out and provide me with the quote. He took the time to listen to what I was looking for and came up with a thoughtful cost-effective hybrid solution. While I ultimately ended up going with a different contractor (because I'm a bit of an HVAC nerd and wanted a more robust, complicated, and expensive solution), I think the vast majority of homeowners would've been happy with the performance Brian's solution would deliver at a fraction of the price point. During the quote, Brian saw that I was in the middle of a DIY remodel and provided some helpful tips and was even willing to have me do some of the more basic work, something that no other HVAC contractor was willing to consider. Brian still owns the company, unlike so many companies these days that are owned by private equity. I would feel confident in recommending Pearce Heating & A/C to any of my friends or family.

After consulting several vendors, we chose PEARCE to install a Hybrid Heat Pump system and an…read moreElectric Vehicle (EV) Charger in our home. We are HIGHLY satisfied with all aspects of the experience, including the functioning of the installed equipment. All of the many PEARCE team members I had contact with were a pleasure to work with. Communications with PEARCE were prompt, succinct, and complete; expectations were clear. Pricing was reasonable. A detailed description of our experience follows: PEARCE was introduced along with 2 other vendors by Puget Sound Energy (PSE) as a candidate for installing an EV Charger (which we had procured separately) and associated electrical wiring and breakers. The PEARCE representative, Isaac, made a much better impression than the other vendors. He appeared in person (rather than over the phone like another vendor) to examine the site and he answered all my questions; thanks to the information he provided we moved the installation point to a better location. PSE also introduced 3 vendors for installation of a Heat Pump, a system that would be new to our 1970s-era split-level house. Two of these vendors proposed (based on our home's square footage) a 3-ton capacity Hybrid Heat Pump, with one stating that additional ducting would be needed; the third vendor was adamant that we would need a ductless heat pump because a Hybrid Heat Pump system would not function with our home's ducting. The variance in Heat Pump proposals left me confused. Therefore, due to Isaac's positive impression, I asked PEARCE to make a Heat Pump proposal. Brian visited the following day and was able to alleviate my concerns with his technical knowledge and his rich experience with Heat Pumps. He said that though he would be happy to install a 3-ton capacity system, he believed a 2.5-ton capacity Hybrid Heat Pump system would be a better fit given factors beyond our home's square footage, such as the size of our ducting and our house layout. The PEARCE team arranged to have both the EV Charger and Hybrid Heat Pump installed at the same time. Isaac installed both the EV Charger and the electrical wiring for the Heat Pump, including placing easy-to-read printed labels on the installed breakers. A multi-person team led by Jake installed the Hybrid Heat Pump system over two days. I was very pleased by the routing of the lines between the external Heat Pump and interior Air Handler (located in our laundry room): no conduit needed to be run on the exterior of our home and no interior walls needed to be cut open and repaired. A nice touch by Jake's team was the fabrication of a metal pocket next to the Air Handler for storing the equipment manuals. The installation teams were respectful of our property, including wearing booties or laying cloth rugs to protect our floors. Alison of the office team was a pleasure to deal with in setting up dates, dealing with a minor issue, and invoicing. We have been able to experience the functioning of the installed Hybrid Heat Pump system on both cool and warm days and are very satisfied; the 2.5-ton capacity system that Brian recommended meets our expectations for both heating and cooling. Regarding heating: compared to the gas furnace it replaced, the new system keeps our home at a more even temperature both throughout the zones of our house and across the hours of the day. Regarding cooling: previously we had no cooling system; the heat pump exceeds our expectations in cooling our entire home effectively with relatively even temperatures across zones. The PEARCE people take pride in doing quality work and are a pleasure to work with.

Innovative Air Heating & Air Conditioning

(38 reviews)

Paul's team did an excellent job repairing my 6 unit split unit heat pump. The original installer…read moredid a poor job installing and the leaks caused the eventual failure of the system in only a couple of years of usage. For this issue we had some interactions with other HVAC companies, our original installer ignored us, some company said my warranty doesn't work any more because they haven't serviced it annually, one company gave the wrong diagnosis, etc etc. Really appreciate Paul's honesty and his team's expertise. It was a breath of fresh air to deal with. I will recommend them to any one who needs quality Hvac work!

I'll make this short and sweet. If you need AC or Heating, you'll get great quality and very…read morecompetitive pricing from Innovative! Thank you!

BelRed

3.1

(430 reviews)

Tyler was super service oriented and knowledgeable when he serviced my heat pump and replaced the…read morecapacitor. 10/10 customer experience, he went above and beyond

Refused to honor 5-year warranty on our HVAC system, forcing us to go to small claims courtread more

GREENTOP Heating

(203 reviews)

Excellent work from GreenTop. They installed a new furnace for me without any issues. I got the…read morefurnace I wanted for a reasonable price. No up-selling pressure, painless quote, and service delivery. I couldn't be happier. :-)

Greentop completed a furnace replacement for me and were good overall. I worked with Andres on the…read morequote and options and they were very competitive and had a good option in stock for a quick install. Andres was very responsive to my questions and were open to handling the permit, which is often a challenge with other contractors. Adrian showed up promptly for install, arriving on time and got right to work. He was very thorough and the install looked great when he got done. You can tell he takes pride in his work. The issue I had with Greentop is the warranty registration, which was incorrectly registered with my name and contact info as the dealer. I traded a couple e-mails with Vera and was then ghosted. I ended up calling the manuf myself to have them at least correct the name of the dealer on my warranty registration to Greentop. They advised they couldn't change the contact info. I'm hoping I don't have any warranty issues down the line due to their error.

Greener Cleaner Heating & Air

(26 reviews)

Greener Cleaner is TOP NOTCH! I needed to have a dryer vent booster fan and a Rinnai tankless water…read moreheater replaced to start the new year. Robert was extremely responsive, communicative and reliable with getting back to me when he committed to doing the estimate, getting me the estimate, scheduling the work, and letting me know with ample time when he was going to be arriving to do the work. Pricing was in-line with the competition, and his customer service won me over. He and his assistant we very kind and we had a great conversation as they walked me thru what they were doing. They even vacuumed the floor before leaving to make sure things were spotless after completing his work. I highly recommend Greener Cleaners!

I contacted this business through this app, along with other businesses. The original quote I got…read morewas $289. After I rejected that amount, it was all of a sudden only $149 on special from the owner, Robert. I thought that was strange, but I told him that that needed to be the amount when they got here too, and he assured me it would be. I made the appointment for the day after Super Bowl and they were to arrive between 9:00 and 10:00 AM, texting me before they arrived. I finally got a text around 9:20 AM telling me that the technician was sick and we could schedule for any other day that week. Sounded suspiciously like a hangover to me, but whatever. When they finally got here and removed the filters, I was advised it was now going to be $50 more. I had explained that I had a small house fire inside, but we had cleaned all of the filters and now they are stained. I even asked Jeffrey if I didn't want to pay the extra money, was he gonna just put everything back together and go away? I could see by his expression that was not going to happen so there was nothing I could do. I'm an elderly woman and I already told them since it was only $149, I wouldn't even ask for a senior discount but now they raised the price so I was very disappointed. As they were working, and I came back out into my garage, I caught Jeffrey talking on the phone about my water heater and putting a sticker on it. I told him stickers were OK, but I didn't know it was that big... not only did he put a giant sticker on something he wasn't working on, but he threw the backing on the floor of my garage! When they left, I looked at the unit, and all of the lights were flashing red. At first he had said that the filters would have to dry and then plug in the face plate later, but he plugged it in immediately and it didn't look happy. I texted the workmen and got no response. Finally, the owner responded and told me to hit the reset button. There was still one light flashing bright red after I reset. I had to have my husband work on it when he got home to get the red light to go away. It was very stressful for me overall, but I guess the job did get done... time will tell. It doesn't look like they cleaned anything on my outside unit either. I hope they do better with other people. It could have been just a bad set of circumstances but being "sick" on a Monday after the Super Bowl seems weird knowing that it could be done any other day of the week so the person couldn't have been too sick.

Washington Water Heaters