It is currently 8:07 PM on New Year's Eve. Our heat was out this morning, we woke up to a cold house, and called Jordan. He said his schedule was a bit busy but he'd make time for us either way. He did show up at 7:00 PM, having apparently already worked for 9-10 hours already, but said he didn't want us to freeze overnight if he put it off until tomorrow. Patched it up right quick while answering a few furnace questions I had about the gas valve and heat sensor, etc., making sure everything he could see was resolved before leaving. This wasn't the first time I've called Furnace Aid - we've used them now for the whole 13 years we've owned the house - and each time has always been this same exceptional service and care. I will always recommend them for anyone needing HVAC service on the eastside. read more

I got the service from Jordan couple of times and he has always been super helpful. My furnace broke down over the weekend and he was prompt to come and fix it. Great prices, reliable and honest. I definitely recommend him for sure! read more

We called Jordan at Furnace Aid to do an inspection of our older furnace and get an opinion on whether we should consider replacement before the weather gets freezing cold. There are very few contractors to whom I feel that I can ask the question of whether something in our house should be replaced and expect an honest answer. Jordan from Furnace Aid is definitely one of that select list. He is highly knowledgeable, prompt and exceptionally honest. After doing a visual inspection of our older furnace and some basic testing, he was able to tell us that everything was working well and that we could reasonably put off getting a new furnace this year. Though our furnace is definitely on the older side, that gave us confidence that we didn't need to rush to replace our furnace before this coming winter. We'll definitely reach out to Jordan again next summer for an inspection and tune-up! read more

We were away this past weekend for Thanksgiving. We had our 15 year old dog and Dogsitter at the house and the heat stopped working. It was a Friday night and Jordan responded back to us came to the house within an hour, diagnosed the problem and offered a solution. He was very communicative, prompt, responsive, clear and fair. We would HIGHLY recommend Jordan. Thank you again for helping us from a distance while away. read more

Jordan does not try to pressure you into buying a new furnace. He replaces the part that is causing the trouble. We've had our heat exchanger replaced as well as the fan & other smaller parts. Our furnace is nearly 30 years old & still doing the job, thanks to Jordan. He works past quitting time if he has to in order to finish the job. He is very responsive to emergency calls in the cold of winter. I highly recommend Furnace Aid! read more

My gas furnace started to short-cycling unexpectedly on Saturday morning. I contacted Furnace Aid, they got back to me promptly and were able to make a visit and fix the issue on Monday. Jordan was very professional and positive and showed great knowledge in what he is doing. read more

Best experience with a contractor I had in a long time. Jordan fixed our furnace same day we called. Professional, knowledgeable, punctual, responsible, polite. Highly recommended. Thank you, Jordan. We're very grateful for your help and won't look anywhere else for furnace maintenance or replacement in the future. Thank you! read more

Call Furnace Aid and leave a message. Skip before Jordan took over the business have responded to service and fix my furnace for over 30 years. Recently, during extremely cold weather, in despair I called another company and Furnace Aid to get my furnace working. The other company came 1st, but couldn't it to work: they had no parts and couldn't find the parts locally. They quoted $8,000 to install a new furnace the next day. Jordan came that night after his last commitment. He had a new controller in his van with 2 used parts to get it working. He returned the next week with new parts. Response and expertise top notched! Thank you Jordan. read more

Great communication and skills! Jordan learned well from his father, Skip and continues the tradiation!

I found Furnace Aid through Nextdoor neighborhood site. Jordan was extremely professional and considerate. He squeezed me into his schedule although I didn't ask him to (I was glad he did). He explained everything he was doing and showed me the issues. He answered all my questions no matter how silly they seemed. The prices were more than fair. This family owned business is off the charts excellent and I highly recommend them! You can't get better than this! Jordan and family, Skip (Jordan's dad who passed) must be extremely proud! Jordan, I'm so happy you are pursuing your other professional goals outside of carrying on the family business. I appreciate you and your work ethic. THANK YOU! read more

Competent, fairly-priced heat pump service. Could not be happier with Jordan. I'll be a regular customer.

Furnace Aid came to my rescue and squeezed me into his packed schedule, given the current backlog. Jordan did great work in troubleshooting the issue and found the problem which turned out to be a failed part in my AC unit and a transformer in my furnace. Very focused and detailed oriented. Excellent customer service and awesome price too. Highly recommended. read more

Each and every time I recommend Furnace Aid to one of my clients I know they will be treated with the utmost care and honesty. From the smallest problem to a full replacement you will know from a full explanation what your best decision will be. Bob Richards Windermere Real Estate East read more

Furnace Aid is who you wan to call if you have a problem with your furnace. Jordan came out to fix our furnace on a Saturday and he was quick to diagnose the problem and fixed it with parts in hand. In addition, repair was also reasonably priced. What I got when I called the competition: We discovered our furnace wasn't working this past Saturday. Our Carrier Furnace indicates the potential problems with a flashing LED code (Code 13: Limit Circuit Lockout). I called five heating/furnace repair outfits on the eastside (Including Furnace Aid). Two didn't call back until Monday, One has a 24hour answering service, but the service technician never call us and one service called us back and totally discounted the LED code and then said he probably couldn't get a part until Monday. Monday, really? I highly recommend Furnace Aid! read more

After trouble shooting my funace I called out a compnay that lied to me about what was needed in thier rush to have be purchase a new furnace...like if my water pump goes on my car, buy a new car ?!##, I found Furnace Aid and they were HONEST, great on pricing and took time to educate me about my furnace and possible future trouble shooting. SO refreshing. I'll never use anyone else. Please support local and HONEST businesses like this one! read more

We worked with Jordan and he was great! Even from the initial phone call he was very courteous and helpful, giving us tips on some troubleshooting options to try before enlisting their help. He was very respectful of our COVID concerns, quick and professional at his work. We appreciate them squeezing us in to fix our furnace on the same day! Their pricing was very fair and honest. We will definitely use them again and recommend them to our friends! read more

Jordan from Furnace Aid was here and inspected our furnace for routine maintenance (last time done was 5 years previously), and installed a new thermostat for us. We wanted a programmable model, but not "high tech blootooth" type. He brought exactly what we wanted and didn't try to upsell us. He also inspected our gas fireplace. I said I would call again next year for furnace inspection and he said our furnace was good and I could wait for 2 years instead of just one. Totally happy with the service and honesty! read more

Even though they are located in Issaquah they very kindly helped me look up the warranty on my furnace. This resulted in that the people who sold me the furnace had to come out and fix it. It was far cheaper to pay them the labor than it was to replace it. It was less then ten years old!!! I totally appreciate these guys!!! read more

They were Johnny on the spot came same day we called. He said would try and fit us his schedule but probably would not be until the next day. Fixed the problem in less than an half hour and was very reasonable on price. I use them for regular maintenance on an ongoing basis. read more

I recommend Furniture Aid to everyone. Our furnace motor wore out and the house was freezing. Jordan made a house call around 8pm to assess what needed to be done. He determined the motor needed replacing. He was able to do a temporary fix so that we got some heat while waiting for the motor to be ordered. He was back the next day to install it, again, after hours. Jordan's attitude, follow up and work ethics are amazing and just what you want in emergency situations. read more

Our very expensive Bryant furnace was acting erratically. One call to "All Heating Services" and the technician replaces a switch to the tune of over $1,000. Furnace continues to act erratically...not heating all the way to 70, shutting off during the heating cycle, etc. Skip from Furnace Aid came out and realized that the condensation hose was plugged. He quickly fixed the issue and for $200 our furnace is working completely normal again. The next step with allhearingservices was that they wanted to replace the very expensive OEM motor for over $4500. Save yourself any headache and call Skip. Skip is very busy so you have to be patient, but he is worth your wait! Skip also mentioned that there is lawsuit brewing over these Bryant furnaces which was a good bit of information. Thank you Skip! read more

We had the most honest experience with this company today! Jordan came out to inspect our "furnace" and we actually have a heat pump that proved to be a little more than I described! I was SO impressed with the honesty, and the actions of this gentleman and for the company he represents. They will not be able to help us but if you have a furnace look no further as this is a very reputable company that is not looking to take advantage! So impressed with professionalism and honesty! Thank you! read more

Highly recommend them. They offered to come on the same day, even after normal business hours. Jordan was quick in identifying the issue with furnace and the price he charged was very reasonable. read more

I woke up to find my gas heater had failed and my house was cold. After looking at reviews here and elsewhere I called Furnace Aid before their opening time. Within 10 minutes of opening they had called me back and arranged a mid-day visit to get my furnace running again. Jordan arrived a few minutes early, and quickly diagnosed the problem. After replacing a faulty circuit board he cleaned and "tuned up" the furnace and left a detailed report of what he did. When all was said and done, the service ending up costing about half what I expected it would. I couldn't be happier! read more

Just want to tell you, the amazing owner of Furnace Aid, Skip, passed away a year or so ago, from cancer. So this business should be taken down, or someone see if someone bought the business. It would be hard to replace Skip...a wonderful person..the best! Also, some of you may want to remove your reviews about him not calling you back. read more

Skip was punctual and worked quickly. He has an incredibly dry sense of humor and is a bit awkward, but is a nice enough guy. When I said my house was in Seattle he replied with an "awww mannnnn" as if I wasn't paying him for the work. "How'd you get a hold of me?" "Yelp, my friend." After just a little bellyaching, Skip replaced the valve inside my furnace, moved and replaced the gas shut off valve and added a capped T in the line so I can plumb in a gas stove later for $373 ($137 for the 30 min housecall). I'll call him again when I get the new stove. read more

I'm only giving Skip 4 stars because he couldn't fix my furnace problem. Apparently for warranty situations he isn't a dealer and can't get paid on some of those situations from the manufacturer...but I can understand why he wouldn't want to work for free. He recently came out to help me with a furnace problem, and i was expecting to pay his service call fee. $135 I think they said on the phone. Skip arrived about 5 minutes early and investigated and asked me questions for about 45 minutes until he found the problem. In the end he did not charge me anything. Nice guy, and he won't charge you an arm and a leg like *some* other places. I will be using Skip again should I ever have furnace problems again. read more

We called and made an appointment and no one ever showed up. They never called ahead of time to tell us they weren't coming. I called 3 times after they skipped the appointment to see what was going on and left 2 messages. They never called back. They don't seem very professional. read more

We have called Skip a few times for our problem child furnace. He is punctual and charges a fair price. Our furnace died again this winter and it was due to a part that failed that Skip had replaced in with the last 1.5 years. Not happy. There were other issues that were under warranty. Skip had mentioned in his last visit that our brand of furance has a defective part and it would cost $1000 to fix it . We would be better off just buying a new furnace. What he didn't mention is that the reason it would cost so much because he is not a dealer of that brand. Not full disclosure. We called someone else because he wasn't available and that is how we discovered the reason for the price discrepancy. read more

Great response; turned out that a combination of factors led them to recommend a 'larger group' to handle my project.

In a world where you assume that service people will take adavantage and tell you that you need repairs that you do not need - when my furnace stopped working, I braced myself for the worst. My wife new of Skip @ Furnace Aid in Issaquah - all I can say is that Skip is Amazing!!! A throwback to the day when service people were honest, ethical and knew how to get things done. Skip - extracted the motor, oiled it, reinstalled and had the furnace working in about 20 minutes start to finish!!! Highly recommended and I will definately (cross the fingers to not have to) call him directly again when we have furnace issues. Highly recommended, you will not be dissapointed!! read more

March 2012: Skip did an excellent job getting our furnace up and running. He is a skilled and creative troubleshooter, and put his full concentration on getting our heat back on. He is a conscientious tradesman, and I will be calling him again if I ever have furnace problems. Call him. You'll be glad you did. Update October 2016: Our gas water heater gave up the ghost, and Skip was my first phone call. He prioritizes "no heat" and "no hot water" jobs, and made sure that he came out to get our new water heater installed as soon as possible. It ended up being a bit of a late evening, but Skip and his son, Jordan stuck with the job all the way through, and left the plumbing even better than when they found it. He's a good guy, and he's still my first call when any of my gas equipment goes out. Thanks, Skip! read more

After waking up to a cold house and an unresponsive thermostat this morning, I called Skip at Furnace Aid on a friend's recommendation. After talking to Skip about the symptoms, he guessed at the problem but I told him I didn't think that was it for a variety of reasons. Despite a busy schedule he was able to stop by this afternoon, and sure enough his initial diagnosis was spot on. He got the furnace working again and was on his way in under an hour, and charged a very fair price for the service. I would definitely recommend Furnace Aid, and will be calling them myself the next time I need service. read more

Skip is a really nice guy and was definitely quick about getting his job done! He was willing to come to my house at 7am on a Monday (he actually showed up at 6:45am) and fixed my furnace that I'd been told had to be replaced. This made me go from a $3000-$5000 expense to $450...and it took him all of 15 minutes! The only thing that suprised me was he fixed it without asking me but hey...when you don't have heat...it's nice that he just got the job done! I would recommend Skip any time! I can't wait for him to come back and fix my fireplace next! read more

Didn't have any recommendations so tried these guys out. WA cont. Lic #RURNAA*066PW Certified Technician Skip Gustafson showed up on time per our scheduled appointment for a minor repair and cleaning on our gas fired furnace and did what he was supposed to at a reasonable rate. Not a particularly sexy or glamorous category to review, so nothing witty or wise to add here. read more

Skip was amazing, very friendly and he was able to install the next day. The quick service was much appreciated. I highly recommend Furnace Aid read more

Overall: Good, reliable service, but not always available 24 hours We got home on a Saturday evening at 18:00 and the house was cold - 52F. We thought what had gone wrong, our heat settings are never that low. So, we checked the furnace, followed the instructions to try and get it up and running again. However, it didn't work - the next recommendation was to call out a technician - it was now 20:00. We guessed it was the pilot light and tried this place because they were in Issaquah, it's open 24 hours and there was a good review on Yelp. However, no one picked up the phone - 24 hours to me means 24 hours! I was annoyed and cold. We tried a few other places, but still no one managed to come out. After a cold night under about 10 duvets, we tried them again. We were told there would be a technician out with us in around 1.5 hours. In about 1 hour 35 minutes "Skip" arrives (initially calling us because he couldn't find our house). His work was not estimated to begin with and took one hour to complete. One of the pipes and attachment had corroded away and he tried to free the pipe by poking a wire down it - he broke the other side!!! It was the pilot light and he managed to fix it at a cost of $163.35 including tax (exceptionally reasonable). We'd highly recommend these people, they were polite, reliable, the service was good and reasonable in price. read more

2020 Christmas Long weekend for us, we realized saturday night that the furnace isn't heating anymore. Called a few places in the morning including Furnace Aid. Jordan called back within a couple of hours on Sunday, that was a nice surprise for me as I wasn't expecting any call backs from anyone as it is the long weekend. The best part is the service is not labeled "emergency" service even though it was done without any prior appointment. Jordan quickly figured out the problem (it was a part replacement). The next day he came back with the new part to finish the job. To top it all, he threw in a quick checkup of our fireplace and started it on request, as we have not used it in a few years. I feel lucky to find a great service, I recommend Furnace Aid to anyone. read more

Furnace Aid is the best. We worked with Skip for years and he always went above and beyond to support his clients. His son, Jordan, has taken over and is following in his dads footsteps. Genuinely good people. read more

Jordan got our furnace working again in short order. His work is quick and proficient, a pro at what he does. The bill was very reasonable along with his advice for maintenance. Plus their response to my predicament was fast - same day! read more