I don't give many 5-star reviews, but Logan absolutely deserves one! I called and explained what was happening with my fireplace. Logan listened, asked a few follow-up questions, and then told me one thing I could try that he thought might solve the problem. I took his advice and it worked! Now I have a fireplace that works again, and it turns out I don't even need to replace the pilot assembly after all. What impressed me most is Logan didn't have to help me the way he did. He could have easily just scheduled a service call and replaced the part, but instead he took the time to help me troubleshoot it first. In my opinion, that says a lot about someone and proves he is honest and trustworthy. I haven't scheduled the service yet, but I absolutely will be using Logan when it's time to have the fireplace serviced. Great experience all around. Logan earned the 5 stars! read more

Apex Fireplace Service - My working fireplace! - Fireplace Services Near Me

We highly recommend Logan at Apex Fireplace Service! Our fireplace was desperately in need of professional servicing, and the experience with Apex from start to finish was outstanding. Logan's work was truly impeccable, and the transformation to our fireplace is stunning! We haven't stopped admiring it!! Beyond his phenomenal work, Logan was incredibly kind, friendly, and professional throughout the entire visit. It's refreshing to find someone who combines such genuine kindness with expert technical skill. If you are looking for a company that is highly talented, thorough, efficient, and a pleasure to work with, look no further than Logan and Apex Fireplace Service! read more

Logan came out to clean 2 of our gas fireplaces. My husband, (love him dearly) and I started having a discussion about how they should be cleaned. Dear Logan is truly omoiyari. He showed graciousness and empathy and joined the discussion and settled the matter. He explained exactly what he would do and did an amazing job cleaning them so they looked brand new. They were a mess. We are really happy and he has our highest recommendation. Summer Takahashi read more

Where do I begin?? I had turned my gas fireplace off years ago because I thought something was wrong with it. Well, Logan located the issue. He made sure the fireplace would vent properly before servicing it. He did a thorough job. He explained so much about my fireplace. He is worth every penny of the cost. I contacted him again about a smell. He gladly came back to do a thorough inspection of it and tested the carbon monoxide levels. It turns out the longer a gas fireplace sits without being used causes rust. I feel very confident Apex Fireplace cares about their customers and their safety. Thank you Logan for your expertise and customer satisfaction!! read more

Amazing service! Logan was great to work with. Very responsive to initial request and great communication on service day. Showed up on time and was ready to go. We needed a basic fireplace check up and preventative maintenance. He helped troubleshoot a faulty transformer and now our fireplace is operating well, looks great, and great value. Our French bulldogs have one of their favorite spots to lounge back in good condition for the next season. Highly recommend this business! read more

Apex Fireplace Service - Happy Frenchies in front of newly serviced fireplace. - Fireplace Services Near Me

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Service is definitely a description of Apex! From the first call to completion of the job, they truly performed. The fireplace glass was a mess and there was soot in the fire box.. after they were done the fireplace looks brand new!! While cleaning he found the reason for the excessive soot and adjusted the flame. There's no need to look any further for gas fireplace service. You won't be disappointed!! read more

We had a great experience with Apex/Logan. He cleaned two of our gas fireplaces and recharge the ember material. He even painted the inside where needed. He gave good advice and was very friendly and professional. Scheduling was easy with the online tool and his communication and automated reminders were great. I'll definitely be using them again in the future. read more

Were able to schedule an appointment for the following morning and very professional.

The person that came out did nothing. The not thing he did to tell me I have to spend 4,000$ on a fan for my gas insert. My question was do I have one and if I do why is it not working. He never told me if I even have one just kept telling my I have to spend the money. I also knew I had to pay the fee for them to come out and it was 69.99 which I was ok with but when he went to leave he tried telling me it was 149.00 when I told him he wanted to argue with me. He ended up calling someone and when he got of the phone he said it would 89.99 I was so frustrated by this point I paid it. He also showed up in his personal car which I thought was strange. He also did nothing have booties for his boots and when I asked him to remove his shoes before walking on my expensive area rug he refused. read more

Great service! Fair price! Friendly maintenance guy for Seattle area :) The photos show more than a 1000 words. read more

Apex Fireplace Service - Before picture - Fireplace Services Near Me

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I had my gas fireplace serviced. I was very impressed with the professionalism and attention to detail. Logan was friendly and nice to talk to while he was working. I feel like he went the extra mile and did even more than what a lot of places would have, all at a fair price. I highly recommend. My fireplace works and looks much better now. read more

Had my gas fireplace serviced. Logan kept in contact prior to showing up (as promised), did a fantastic job cleaning the extremely dirty fireplace, fixing some small issues and keeping me informed as to what was being done and why. I was very happy with the price charged for the services performed and will definitely use them again when service is needed. read more

I can't say enough good things about Logan and his work. We have two older gas fireplaces that we wanted to update. After reading the outstanding Yelp reviews we took a chance and were able to easily schedule an appointment online. Logan came out and helped us figure out exactly what we needed to do. I am so glad we found him and would not hesitate to recommend him to anyone looking for an honest, super nice guy to help with their fireplace repairs and service. read more

We couldn't be happier with our service. Logan was beyond efficient, knowledgeable and worked well - while our dog insisted to help him. Living on Anderson Island makes it difficult to get quality service industries to come out. Apex does service our island once a month. We highly recommend Apex Fireplace Service. Great service and communication! read more

Logan is amazing! He was prompt, friendly and happy to help us. He explained every process and also explained what was not done on our last service (that was done by another local company that overcharged us). We will be using him for our future services and have already recommended his service to other friends. Thank you so much, Logan! Great service! The best! read more

Top notch service. On time, great service, exceptional engagement. Logan took the time to walk through each issue and how to prevent repeat failures. read more

My home has 3 gas fireplaces which are all original with the house. The manufacturer went out of business decades ago. Only 1 of the 3 was working. Logan came yesterday and got them all working perfectly! He was extremely professional and knowledgeable. The price was exactly as quoted on their web site. I love that they have an online scheduler so we skip the voicemail tag part of many service calls. He was booked more than a month in advance, so schedule early. It was worth the wait and I won't use anyone else going forward. read more

Logan was super knowledgeable and knew our fireplace inside/ out. The fireplace wouldn't turn on automatically with the thermostat and by the time he was finished it looked and worked like new! I highly recommend him! read more

Logan, the owner, is incredibly knowledgeable about gas fireplaces. We have an old brand that is no longer making parts, and he was able to fix every issue despite this. We were up and "roaring" with the simple cost of a service call. Friendly, informative, and caring professional. Kinda remarkable service these days. Thanks Logan. read more

Logan, the owner of the company, texted me to remind me of my appointment the next day. It was nice. He called me the day of the appointment to say that he was running a little bit behind because of some swapping out of parts issues being that it was an old fireplace that he had to make a new part work, which she was able to retrofit! Being a sales person myself, I understand how these things go and wasn't worried or upset. He was able to professionally clean and service my 14 year old in the wall gas fireplace. He even looked up online how to refit the logs in the right pattern that enable the heat to be distributed in the proper way - I didn't know that had to be done exactly for a design purpose, he was very clean and what he did when he brought in his tools he put down two sheets to protect my carpets and floors. It was very conscientious, and was explaining what he was doing while I was watching. It works even better than it ever did! The original installers didn't know what they were doing - but he did! My wife and I are very happy to have a clean and beautified fireplace! I have stored his number and name in my phone so as to have it for future cleanings. read more

Apex Fireplace Service - Our clean and functioning now fireplace! - Fireplace Services Near Me

We had a second visit from visit from Logan with Apex Fireplace today. This visit was unrelated to the service call we had last year which had no bearing on today's issue. He arrived promptly the time promised. He has the knowledge and experience to diagnose and repair our fireplace. He mentioned a few things that may need repair at a later date but he kept it as list of potential issues but and didn't give me the hard sell. After the repair was complete and the fireplace tested successfully, he cleaned up his mess (very small mess) received payment and went on his way to his next call. I can unhesitatingly recommend Logan to tune-up or repair your fireplace knowing that he has the knowledge and experience to get your fireplace running optimally and another plus is he has ready access to parts in his van. read more

I have not had my 2 gas fireplaces serviced for 11 years and today Apex restored them to essentially "like new" status. Within 70 minutes he was done and it included a deep clean, a new coat of paint, a recalibration of the fire and I think he did a few other things. The service comes with a 90 day warranty but he extended it by a month to ensure it would Cover the first month of fall. He arrived timely, was very professional and did exactly as he promised. I believe the cost was worth the service. I would put it in the category of regular heating/cooling service. We will use Apex again and I recommend them without hesitation! read more

Logan was able to fix our propane fireplace and bring it back to looking new. Very friendly personality. Very competent. He checks with the manual for your fireplace. We are very pleased! read more

Logan is a true honest person. Instead of replacing the pilot light, he repaired it. Afterwards, he painted the interior parts and cleaned the glass panel. The fireplace works and the fireplace looks 20years newer. Thank you Logan. Thanks to Logan, I made my wife very happy. read more

Great, helpful very easy to work with Was so happy he could fix my older insert when other could not Was very informative Would highly recommend read more

Apex does such an amazing job!!! I've had them service fireplaces in two homes and I couldn't be happier with the level of service, professionalism, knowledge, and expertise. They really do a fantastic job and make your fireplace work and look SO much better!! They installed a fan for me that pushes the heat out much more efficiently and heats the whole room (not just my 2 dogs that lay right in front of the fireplace)! Cannot recommend Apex highly enough!! Great service!! read more

Logan has been coming to our house for several years to clean our fireplaces, he's fixed multiple fireplaces as well. We've recommended him to other people and they all have nothing but good things to say. He's a really nice guy as well as knowing how to fix all sorts of issues that came with the fireplaces in our house. read more

Quickly fixed my gas insert - in-and-out in a half hour or less. Nice guy too. I particularly appreciated that he came within the appointed window - so often repair people not only don't arrive on time they ghost you on their status. Also appreciated that he gave me some free advice on another fireplace insert that I was thinking about replacing. read more

Finding a trustworthy service technician can be challenging, but I was fortunate to come across Logan. From the beginning, his website was clear and transparent about pricing and what to expect, and it was super easy to schedule an appointment online. He charges a flat rate for fireplace service + cost of parts if they're needed. That's it--no additional diagnostic, labor, or service fees like most other companies charge. Even if he doesn't have the part on hand and needs to return, he does not charge extra for that visit. Logan is very knowledgeable and friendly, and we had a great conversation the whole time. If you're looking for fireplace service without the feeling of being taken advantage of, I highly recommend giving him a call! read more

High quality company. Great knowledge of fireplaces and how to service them. Will definitely use again. Great value. 5 stars read more

Logan knows fireplaces! So much so, that we will not use any other company as long as he is in business. Very impressed with his knowledge, his professionalism, friendliness, and the quick ability to diagnose and repair a cracked pilot tube, and bent front glass gasket area that we had no idea was present. He found several issues caused by using an HVAC service (who says they service gas fireplaces) for our past maintenance - the logs were put back incorrectly, the embers were dumped behind the log area and not put in place, amongst many other things that were incorrect. We couldn't turn our main gas fireplace on all last year due to a smell (not gas) that was giving me massive headaches. I am so happy to report that after Logan serviced our fireplace it has been running perfectly with zero smell. We're so happy to be able to use it again! read more

Logan from the Apex Fireplace was absolutely professional, gave a fair price and stuck to it and did the repairs as needed. He knew exactly what to do and what to expect. He will handle our future fireplace/s needs. read more

Unfortunately Apex doesn't work on wood burning fireplaces and were not able to work at my house--however this review is based on the professionalism and care that I experienced from both Logan and from the person who answered the phone (I do not remember her name, sorry!). They were very thorough getting all my information, and Logan even provided a referral to a company who does service wood fireplaces. Based on two conversations I would absolutely not hesitate to use them if needed. read more

Apex was less expensive than the first quote I received. They quickly repaired my gas fireplace and cleaned/painted the interior. Looks and works like new! Highly recommend this company. read more

Apex Fireplace Service - Quickly repaired my gas fireplace and cleaned/painted the interior. Looks and works like new! Highly recommend Apex. - Fireplace Services Near Me

Honest and straightforward. Logan clearly knows what he's doing. He's been in the industry in our region for a very long time. I chose to wait several days for his service versus other companies available the next day. It was completely worth it. I highly recommend Apex. It is above and beyond any prior service we've had from other companies. read more

Apex's price was the same as the other companies I checked and they were friendly, on time, and did a great job with the yearly fireplace maintenance in our new house (including touching up the interior paint). read more

Owner has serviced the fireplace in two of my properties and always goes the extra mile to make sure the job is completed with the highest satisfaction. If you cannot find someone to work on your model, look no further. I was originally told the unit couldn't be service by the local Fireplace store and I would just have to replace my unit for 7k, I thought I should co my due diligence and I'm sure glad I did. Whole repair with blower motor and added remote was $800. The second fireplace was a service maintenance and adding a remote for $500. read more

Contacted Apex to repair the gas fireplace in my office, as the pilot light wouldn't stay lit. Logan was very prompt in replying to my service request and scheduling an appointment. As promised, he called when he was en route to my office to give me an updated ETA, which was most appreciated. He arrived, assessed the work to be done and immediately got working to clean every bit of the fireplace, and also replace a part so that the pilot light would remain lit. In no time at all, everything was fixed, he cleaned up after himself, and charged a reasonable fee for the services performed. I would highly recommend this company to anyone needing a service or repair of their gas fireplace. read more

This is the second time we've had Logan at Apex come to our house for our gas fireplace. After Logan had serviced the fireplace there was a horrible sound coming from it. Logan came back the next day free of charge. He discovered the fan was vibrating. He said he could add some wedges to help dampen the sound. It was only after we were talking that he said it would be better with a new fan. He gave us the choice whereas other companies would have pushed to sell you a fan first. He also gave us a fantastic deal for the new fan. The fireplace hasn't been this good for a few years. It's like brand new again. I will for sure have Logan come back if our fireplace needs servicing. read more

I'd definitely call them again. Logan was excellent, knowledgeable and reliable. I called Chimcare before this and got ripped off. Chimcare was hired by my HOA and I wasn't home. They charged me $180 for less than 5 min visit since I had my cameras on and didn't do anything. They even sent me the wrong picture of my fireplace. Logan was the complete opposite. He actually came back with a part and fixed it promptly. Now I'm trying to get my HOA to hire him for the whole condo complex. He was that good and trustworthy. read more