We have a two story chimney that served fireplaces in the basement and main level. Ben and his team went above to repair, and upgrade it to good working order. Our project was completed in three parts. First, Ace needed to structurally repair and decommission our basement fireplace (damaged by a previous contractor). Next, they cleaned out the chimney of all moss and failing mortar, and re-chinked the upper half. Finally, they installed a beautiful stainless chimney cover, We are 100% happy with the quality and value of tue project. read more

Tech was hours late day of appointment. Said they can show up next day. I had to be at work but my daughter and her family were there so agreed to next day appointment. I told this company another company came to my house and was to clean and inspect. My fireplace was working fine. Other companies overcharged me and changed out pilot assembly and replaced wiring. Now fireplace doesn't work. I asked this company to inspect the other companies work. Give me an estimate. He said the wiring not correct and pilot assembly was bent and not correct and he fixed it. Worked one day and now not working. They ignored my calls in fact hanging up on me. Then finally get the tech on the phone and he accused me of going in to my fireplace and breaking it myself. Ridiculous! Plus he never had permission to work on it. He just did it. Said it was working and then charged me for it and demanded payment that day. Should do estimate and get permission first. I have been patient but I have now called my bank to dispute with them now. I paid for a working fireplace not a broken one. Two companies now are horrible. Where are good companies? read more

Same as Jason T's experience, this is a "Bait and switch", literally a scam - missed the 1st appointment even though we have reminded the owner twice, resulting a re-scheduling, 1 technician, 1.5 hours, charged more than $500+tax, for the cleaning work. They will claim this is the ultimate highly complex and professional work. Please try your best to avoid using this vendor. read more

Fast response and great work ! Thank you so much for going above and beyond:) I definitely recommend! Flexible with time and very helpful/knowledgeable read more

Had a 9 to 11 Appointment. Technician showed up at Noon. Only a rough quote for a complete rebuild of a propane FP. Never sent a confirmation. read more

They quoted a price to me over the phone for gas fireplace cleaning that was much lower than what they charged in-person, even though I was very clear on the phone when I spoke with their scheduler. Why did they think I had wood burning fireplaces when I said gas? Also, the person who came to my house did not correctly reinstall the outside pieces of one of the fireplaces, and it fell off, so we had to reinstall it correctly ourselves. Horrible experience. We are not using this company again. read more

Ace chimney service is a great company overall, Their technicians are extremely educated and profesionals. And they gave a good price to fix my gas fireplace. I highly recommend this company. read more

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I am updating to 3 stars, I have to say, the company reached out to me to try to remedy the situation. The tech was indeed out of line on the cost and it was dealt with. It's hard to get a few estimates with the covid situation. Just double check things for yourself. read more

Finally showed up. Poor communication. Just wanted someone to check pilot light in gas fireplace to make sure it wasn't too large. Lady told me 39.00 but cost me 300.00 read more

We really appreciated the kind, professional young men who came to clean our chimney today. Nathan and Eithan did a great job and were very patient with us oldsters and thorough. I will be calling for this service again next year. read more

Nathan was knowledgeable and was able to help us with our fireplace even though there was a storm and dark out.

I would not hire ACE and I strongly recommend you do not. The good: They responded on Yelp quickly and came out quickly. As far as I can tell, my fireplace was cleaned. The bad: Absolutely unprofessional from start to finish, and borderline dangerous. On Yelp, they quoted me $149. Once the guy was here, he insisted it was $400, then raised it to $440 when I couldn't pay cash (so he couldn't cheat taxes). I should have kicked him out right then. The whole time he was here, he gave me the hard sell about some enhanced cleaning service and about cleaning all my heater ducts. I let him look at the registers, which was a mistake because he yanked one off without unscrewing it, permanently damaging it, then he tried to lever it out with a screwdriver, further damaging it so that the damper won't work. He left the door open repeatedly after I asked him to close it so our cats wouldn't escape. When carrying equipment in our house, he knocked things off a table and didn't pick them up. He repeatedly tried to guilt me for taking up his time. I did not feel entirely safe with him in my house. I guess ACE's service is what I get for going with the cheapest bidder in a pinch, a mistake I won't make again. read more

Had an appt today for 11- 1 pm, with advisement that the tech would call with a more accurate time of arrival. Nothing by 1230. Called and left voicemail at office.tech called about 10.min later. he had it as 12-2 , but stayed he had another customer b4 is , so would 4 pm be ok. Thanked him but no thank you. Called and left voicemail with office regarding the issue and that we won't be doing business with them.. It's now 2 pm and they have not responded. Perhaps they are afraid I would yell and carry on? In the olden times, service folks cared about their reputation in the community and would reach out to dissatisfied folks and try and make it right. Times have changed. I wouldn't recommend them as they can't even keep an appt or apprisw the customer if things change. Have no clue about the quality of their work. read more

I'm not sure what to think about this business. They were very responsive and sent a tech out within 48 hours to clean our chimney, but when the tech got there he didn't even have a ladder so my husband had to lend him one of ours. Their website says chimney cleaning for $149, but the guy climbed on the roof briefly then told my husband that it would be over $400 to clean it. So weird. read more

We originally scheduled a regular cleaning service for our wood burning stove, but turns out the previous owners haven't had it cleaned in a long time and our chimney is covered with creosote and rust. The technicians were transparent with the new quote and completed the service. read more

Sunday review is removed by the author. Tuesday, 2/8/22. Jonathan and an apprentice-in-training, Diego, called about an hour-and-a-half ahead of an ETA that they will be coming and if that would work for me. They drove over an hour to make it to my place and do the job. They showed up at my front porch, cleanly dressed in work uniforms, with COVID-protective masks and went right to work. First step was that Jonathan explained in a great detail, in lay terms, what is going to happen, what needs to happen, and what is recommended as far as the chimney sweeping goes. Jonathan was so careful every step of the way! He cared about my blooming amaryllis plants not to break them, which mattered to me very much. But that aside, Jonathan gave me a thorough overview of the state of the chimney(s), one for the main floor and one for the basement a pot-belly stove. He was so thorough with his recommendations, that I was blown away, to put it quite frankly. When I wrote my initial review, which I took off, I thought this is just "one of that kind of companies that does not care about people from another country." (I have a strong East European accent). Not so with Jonathan. We found a common ground right away, we were like friends by the end of the chimney sweeping job. Jonathan has great qualities as a professional and a person: he is personable, connects with client from the get-go. He "knows what he is talking about" and he does not come up with hidden charges. He is a man of his word - what you see is what you get: the best, highest quality work. I hope that Jonathan will come back in the future for chimney sweeping. And also about Diego: He listened, watched, and learned, sharing of his knowledge sparingly, understanding perfectly well that he is here to do a job and not to "chit-chat." Diego has the developing qualities of a professional, whichever direction he chooses to go. I wish he stays with the chimney sweeping - what a valuable skill to have! I will definitely recommend this company to others and will use them in the future. read more

Ben came on Thanksgiving day to repair our fireplace! Turned out to be a very expensive stupid mistake that I made not knowing where the batteries were located, but I appreciate the prompt service and the thorough inspection he did. Very kind of him to give up his time on Thanksgiving day! read more

Jonathan was fantastic and took care of our fireplace perfectly. He even went above and beyond to get us set up for all future maintenance at a great rate! read more

Ben was in the area and was able to come to our house the day after I requested information. He was great. Very personable and knowledgeable. He got my fireplace working again, also showed me a potential problem. But told me that I didn't need to do anything today for it. I think a lot of people would've recommended replacing it right there. read more

After writing my review, the owner Jonathon did make contact with us. He came out personally and checked everything, wires etc. He said over time with the until being old it may take awhile to get started. Would recommend ACE now. read more

Our gas fireplace stopped working without warning on a cold weekend. ACE was the only company who was willing to accommodate us. Gas line was clogged due to years of use (with no maintenance). Technicians got that cleaned and also made sure that everything else was cleanednd working. read more

Nathan came and cleaned my fireplace and repair some chimney work. He came out on a Sunday which worked well for me, He was efficient and provided great service. He showed pictures of the inside of the fireplace before and after including the rust and build up on the chimney cap. After cleaning and repair, I must say they look good. Oh and he also sanitized them as well. Great job! read more

Couldn't remove our wood stove baffle. Tried everything. These guys came out and worked on it and finally got it out. Took a lot of tedious work, but they got it done! Thanks to them!!! read more

So thankful I hired Ace. The technician Ben went above and beyond to solve a very challenging problem and was able to do it quickly. Will hire again. read more

ACE replaced the fireplace assembly and got everything working. Guy, the technician was great to work with, explained our options and gave a reasonable part and labor estimate read more

I scheduled a chimney inspection.. through Yelp. I was offered 2 time frames and took one. The next day was told that time that was booked and offered 2 others. So I took a different time. When the day and time came and passed I called and was told that there was no appointment in the books for me. He told me he could get me scheduled for the next day. Lucklily I wasn't working, so I agreed. Nobody has showed up for that either and phone call not returned. So now I've spent 2 days waiting for nobody to show up. I don't know if they're overscheduling, or just really disorganized, but overall a very disappointing interaction. read more

We had ACE come out for a service call for our gas fireplace (which would not light). Originally, the technician told me that if he opened it up, the price to fix it would be $500. This seemed high to me but I gave him the okay. So he opened up the fireplace and then said he would need to replace a (tiny little part--he showed it to me but did not name it) and that it would be $200 more. I shared my surprise that that part could not possibly cost $200, and he stated that it was in part because of labor and that he would need to get the part and come back. I asked him how long it would take for him to fix it and he said 1 hour. So for 1 hour of labor and a tiny little part, he was expecting $700. The pricing was very sketchy, and I didn't get a clear explanation of why it would be so much. I ultimately chose not to use this company but had to pay $69 for the service call. I did not feel that the technician adequately justified the high costs he was proposing, and felt like I was being swindled. read more

Jonathan is a true professional, timely, communicates well and gets the job done!! I highly recommend ACE and Jonathan!!

I contacted them to obtain a quote and the price was reasonable and the response was very fast coming out the next business day. We just needed a quick cleaning and service of our fireplace and the two gents who came out were very polite and professional. I will definitely use them again! read more

I felt scheduling went well and the scheduler was willing to work with my scheduler. Unfortunately, the tech that came out wasn't so professional. He did not introduce himself or the company "Is this the address" and when I said I was expecting a chimney cleaning, and I was still talking to him outside my front door he opened the door and let himself in. He pushed several expensive options: Deep clean $450, Brick repair (there was a crack in a brick at the back of my wood stove) $450, and Sanitizing $99 without a clear explanation of why any of those was important. I declined, and he asked again. He offered to do cash under the table so I wouldn't have to pay tax, and I told him I was writing a check, and he AGAIN suggested I wouldn't have to pay tax if I paid cash. Basic clean was quoted at $99 but he wrote $100 on the invoice. I asked what the tax was and he just added $10. Then had me make out the check to Seattle Air Superior. I don't know how clean my chimney is, he vacuumed out a bit with a brush. I was hoping for more education/indication the person who came to my house understood chimney maintenance and repair. I did not get that impression. I just paid and signed that the work was satisfactory because I wanted him out of my house. I don't know if the owner supports the whole "cash under the table" tax evasion but I will not hire this company again. read more

ACE Chimney Sweep Washington - Chimney Sweeps Near Me

Found this company recently while looking to have my downstairs fireplace looked at. The pilot light had been on for months, but unresponsive to adjusting the flames and not blowing from the fan. Ben came out, diagnosed the issue within minutes, talked me through my options/cost and completed the work within under 2 hours. Just like that, my chimney works, looks great and works correctly. I highly recommend and look forward to them coming back tomorrow to finish a nice cleaning and add some decor to really make it shine. Thanks again to Ben who really knows his stuff! read more

Got our gas fireplace and fire pit working and a full cleanout so it looks great again. Quality work.

I am super pleased with Ace! 25 year old gas fireplace that never really worked and Ben had it running in 3 days. He came back on a Sunday the day the part arrived. Great customer service, responsive, and great result. Thank you Ben! read more

Natan just came and deep cleaned my gas fireplace and replaced all the insulation and lava rocks on the bottom of the fireplace. He was courteous and professional, and my fireplace looks much better than before. I had had my fireplace cleaned about four years ago, but now seeing what Natan did, the company we used previously did not do nearly as thorough of a job. We plan on using Ace again to do our other fireplace in the near future. read more

Nathan and Joe came by to look at on old fireplace. Ended up being more work than planned to inspect, but they got the job done.

The technician from Ace Chimney came out to look at my gas fireplace because it wont light. He was all over the board with prices. At first he said he could do the repair for around 400.00. They woudn't charge tax if I paid with cash. I got the feeling that he didn't really know what he was doing. He kept calling someone for advise. The final written estimate was 950.00 He did not explain what the repairs would entail. I'm going to get another quote. read more

Thanks, Jonathan for you call today. I did clean the Thermopile was covered in a white ash material. Use a green scrubber and pilot lite right off. If I every need a repair I got you on speed dial... Thanks again for responding. read more

I do NOT recommend using ACE Chimney Sweep. Firstly, it took four separate scheduling calls to get an appointment set up. Every time they said that a technician would be out, they had to call and reschedule. Once Nathan and the other technician finally arrived, he quoted me $500 to clean my propane fireplace. That seemed outrageously high but there was nobody else in the area that would perform the work so I reluctantly agreed. They went to work for about 30 minutes with a ShopVac going the whole time. When they were finished, they told me they spray painted the inside of my fireplace black "to make it look nice". So I had no way to check if it was actually clean or not. Worse than that, after they left I discovered a coating of soot covering the ENTIRE downstairs area of my house. I'm guessing the ShopVac blew the soot all over. Within 30 minutes of them leaving, my cat's paws were entirely black, and he was tracking soot across the whole house. My wife and I had to spend the rest of the night deep cleaning our downstairs. We went over the floor 3 times with a Swiffer and that wasn't getting everything out, so we had to purchase a steam mop. We then steam mopped the floor 4 more times, and soot is STILL coming out. We also had to purchase an upholstery cleaner to get the soot out of our couch, not to mention wiping every surface down multiple times. This is completely unacceptable and I would stay far away from this company. read more