Honestly, the price tag was pretty high in my opinion, but they provided free estimate during the weekend, and were able to fix my fireplace ignition on the same day. Worth it! read more

Having just moved in and winter approaching I chose to get my gas fireplace serviced as there was no record it has been done by the previous owner. I chose Genesis due to their very high reviews. Sean was excellent. Very friendly, very knowledgeable and did not mind questions or showing how to turn on and off the pilot light. They did a great job. I would highly recommend this company for your gas fireplace service. read more

We had our wood fireplace chimney swept and Eddy did a superior job and we highly recommend their service.

I'm generally a frugal rental manager who will do it myself if I can figure it out. Given that, I was surprised how satisfied I was with my decision to hire Genesis. Replacing the guts of my 20 year old gas fireplace was a fairly quick job, but there were a number of details that David managed very professionally that I was happy to pay for. And I'm confident that he will stand behind his work for years, which means I can focus on other problems that I'm more experienced solving. I like to see someone going all- in on a business repairing things. We throw to much away, and David is helping us reduce that pile. read more

I called Genesis and they quoted me $149 for a chimney sweep. After they failed to show up in the 9AM-11AM window, I called them to see if they needed to cancel, and was told a tech would call me. An hour later, a guy quietly knocks on my front door. He asks me what I'd like done, and I say that I'm just looking to have the chimney swept. Guy: It's not a chimney. Me: Oh, sorry, flue. Guy: Nah, that's a pipe because it's connected to a wood stove. Me: Uh... Sure, as long as you can clean it. What follows is about five minutes of him jimmying the stovepipe/flue while trying to upsell me on a $650 "deep clean", before eventually getting a section off. When he does this, it's at a bend where some creosote has built up, and it dumps onto the wood stove. He says he can't do an inspection, can't do a basic cleaning, and can only do the $650 deep clean. I explain that I'm not prepared to spend four times what I was expecting, and he asks if I can do "$500 flat". That's still way more than I was expecting and I say no, so he puts the flue back together and asks me to Venmo him $29 for coming out to do the quote. Later that day, I call Genesis back to check the numbers and see if they were in the right ballpark. They refused to say any prices or price ranges whatsoever and said I'd have to talk to a specialist. I say I'm fine with that but it needs to not be the last guy (and give his name). Specialist calls me back a few minutes later - guess who it is? Same guy! He asks why I'm calling again and I explain that I was surprised by the prices he quoted and was trying to check them with the company. Guy: "Are you calling me a liar?" Me: "I don't know you, dude, I was just surprised and wanted to double-check the numbers." Guy: "ARE YOU CALLING ME A LIAR?" Me: "No - " Guy: "YOU GO DO YOUR RESEARCH AND SEE HOW MUCH IT COSTS" *CLICK* I called one more time to let their "dispatch" know about our last interaction, but I doubt random call center worker is going to do anything about it. Edit: Ben from Genesis called after this review to try and work something out and asked if I would delete the review. I declined as I'd already schedule service from another company. He also said that their maximum price on a deep clean is $450, so the guy who came out was apparently trying to skim $200 off the top. And for what it's worth, I called Fire Safe right afterwards. They quoted me $169 and I double-checked that there were no extra markups or anything like that for having the audacity to want the *whole* chimney swept. Edit 2: The guy from Fire Safe sent me this message after he did his sweep and inspection: "You can quote me on this, the sweep you had come in to do the cleaning was incompetent or trying to rip you off, there is no such thing as a "deep clean(ing)" in chimney sweeping, it is either a sweep or a roto-cleaning. If a chimney sweep ever says anything about a "deep cleaning" tell them you're not interested in their services, send them away, and call another chimney sweep. - Roger Austin with Fire Safe Chimney Sweep & Repair" Genesis has continued to reach out to me and ask me to delete this review. They claim that they're taking steps to make sure that this doesn't happen in the future, but it doesn't change the basic fact that they don't appear to have their own people to do work and just subcontract out to others. I would encourage others to find a company dedicated to fireplace and chimney cleaning and inspections. read more

Genesis Home Services - This is how the guy left my wood stove. Thanks, what a service for $29. - Chimney Sweeps Near Me

I reached out to Genesis Home Services to get a quote and Dave was extremely responsive and replied right away. The price was $229 per chimney for the first 9 ft and $10 for every ft after that. I did not get a quote from other companies because the few I contacted were either slow or booked all the way to November. I made the appointment with Dave and he sent a reminder using Yelp right away. On the day of my appointment I met David from Genesis. He wore a mask and was very attentive to make sure I see what the current condition of my chimney was. He then went up to the roof to check the chimney cover. After that he spent about 1 hour cleaning the chimney and showed me how dirty my chimney was. In the end I think I had a great experience with Genesis and will definitely use them again for my next chimney cleaning. read more

Genesis Home Services - Chimney Sweeps Near Me

Super sketched out by the tech from this company...very unethical and charging random fees that company doesn't authorize. I called to schedule a chimney cleaning, and they quoted a basic cleaning at $149 and price could go up depending on length of chimney and special cleaning needed. I was told they would send a tech out to take a look and give me an estimate, at which time I could decide if I wanted to move forward. No mention was made of extra visit fees. The technician, Ben, came by and took one look up the chimney damper with his phone flashlight and barely looked at the chimney from the outside (never went on roof, just looked at brick fireplace from outside for less than a minute). We have a one story house, and have not built many fires in it (maybe 15 times or so), and we had the house chimney inspected without issues only a year and a half ago. He then quoted me $640 for grease which meant we needed a "deep cleaning" and another $200+ dollars for some kind of unspecified chemical treatment and said that a normal cleaning wasn't possible given that what he saw. I asked him to show me exactly what he saw with his flashlight that led to that conclusion so quickly, and he just pointed to some very thin layer of black on my damper (it was a small circle of black and you could still see the metal underneath, it was barely there)... I told him we would be getting another quote before proceeding but thanks for coming out. He then says it'll be $29 just for coming out to give the estimate. I offered to pay with card, but he said they don't take card and could only take cash, venmo, or cash app. At this point I was sketched out, so I asked him if they could send me the invoice from company and I would pay that way to make sure it was official. He said they couldn't do an invoice. So I called the phone number and talked to Carol on the phone while Ben stood right next to me, and I asked about the $29 fee that could only be paid via cash or payment app. Carol said they do no such thing and that estimates are free. I verified multiple times that there was no fee. Very awkward situation...I offered to put her on speaker, but Ben just said he could hear just fine, and left. This interaction really left a bad impression and made me feel like I was being taken advantage of, and I will not be trusting this company or asking them to come out again. read more

Benjamin was outstanding! He alerted me when he was on the way, he was prompt, friendly, explained what he would be doing to maintain and clean our gas fireplace. He was professional, cleaned up and showed me how to start the pilot light if needed. He is a great asset to Genesis! I highly recommend Benjamin and so pleased with his service. Outstanding! Ask for him! read more

Genesis Home Services - Benjamin! - Chimney Sweeps Near Me

Re-instating my 5-star review. After all these months we've been working with Genesis, I can say that they are not a scam, and really do try to provide quality work and stand behind their promise. They have been out to our house honestly more times than I can count - *so* much needing fixing and readjusting because our fireplace is going on 25 years old. It seemed like it was one silly thing after another that the Genesis team faithfully came back out for - FREE OF CHARGE - to handle. And now, we have a working fireplace with a remote control, and we owe it to David and Ben. THANK YOU!! read more

Sean arrived promptly, he was very fast at diagnosing the problem with my gas furnace, and the charge was reasonable. I would hire Genesis again. read more

After several attempts to find a business that would fix my fireplace issue, I found Genesis Home Service and the process erased all the stress I had felt up to that point. They were incredibly responsive and able to set up an appointment for estimate quickly. The team member they sent out was David, and he was extremely professional and skilled at identifying the problem and estimating work. While he was on the roof, he even helped identify a major rot issue that I wouldn't have seen otherwise. I know what you're thinking, oh they're looking for more work or an upsell, but no. Genesis doesn't handle that kind of repair, he was just looking out. Much appreciated. I went with their estimate and they immediately ordered the part and stayed in close contact about scheduling the repair. I work from home currently so I had great flexibility, but they were very accommodating to scheduling the best fit for me. David arrive promptly, performed the fireplace roof exhaust repair like a surgeon, in and out, and only left after showing my photos of the repair and ensuring everything was good with me. The invoice came immediately and electronically which was very convenient for payment (there's even a pay-in-installments option just like any online shopping checkout would offer in case you need it). The price was exactly as agreed upon and no hiccups at all. I have the documentation I need for my landlord and, more importantly, a fantastic new addition to my list of reliable companies to work with here in Seattle. 10 out of 5 stars. While I don't wish calamity on my house, I hope to work with them again in the future. read more

Very happy with David from Genesis for repairing my older Majestic gas fireplace and making it work like new again! Scheduling was easy and communication from the company was great. read more

We had a very nice technician over today to service our gas fireplace. He knew his stuff and shared some great advice about gas valves when I inquired. The service was quick and efficient, ensuring we're all set for a chilly winter. Big thanks to Genesis! read more

David from Genesis Home Services did an excellent job doing a clean up and tune up of our very old gas fireplace. He spent the time explaining how to best maintain and operate the fireplace as well as showing me the potential future issues that might happen with such an old fireplace. He then did an excellent job cleaning all components and checking for all safety issues. I must say the fireplace looks amazing now and working very well. Overall, I found the appointment setup and all the communication to be very prompt and professional by Genesis Home Services. I will definitely recommend and use them again. read more

Genesis Home Services - Chimney Sweeps Near Me

I called the people at Genesis because the flame on my fireplace gas insert was very low. I turned the knob to a "high" flame, but it didn't make a difference. The gentleman at Genesis asked me a lot of questions to give him an accurate picture of the problem. After going back and forth on email, he suggested we just let it run with a low flame until it goes out totally. He said at that time we could talk about a conversion. I so appreciated he took the time to listen to my concerns and did not try to convince me to get a new insert! The gentleman was knowledgeable and very easy to talk with (email). I will definitely call Genesis again when the flame goes out. I highly recommend this company! Kathy read more

The service I required was made on the best side The definition was very friendly. The price for my chimney cleaning was very reasonable and value for money. I will definitely use them in the future recommend them to my friends read more

After reading the good reviews on here I called and was able to easily get an appointment. As expected someone showed up to evaluate the work need on my chimney. The technician that showed up did explained to me that he was not the company I had called to schedule with. He has a partner and the partner was the one I scheduled with but due to over scheduling the partner gave my appointment to him. I called and confirmed this. I didn't see an issue with that and appreciated the clarification. After about 20 mins of assessment, he explained that he needed to go back to the office and will write up an estimate for cost and what needed to be done. I was charged for this visit and was told it will be credited to my total bill if I decide to move forward with the estimate. I should be expecting the estimate to be sent. After a week of no communication from Genesis, even after leaving voice mail, I was finally able to reach someone. Between the partnership relationships within this company, no one seems to know who I am and what service I was waiting for. After getting the run around three different times from the "partners", I finically received a called back only to be told with no explanation, " we cannot help you. No, we can't help you." I asked for an explanation and all I got was "we can't help you." I asked WHAT is it they can't help me with since I have not received the estimate I had paid for. I continue to get a refusal of help and the called hung up on me with no explanation. Don't use Genesis. I may be the exception with 10 other great services but can this be a legitimate service if you willing charge and take money without rendering service? To this day, I paid for an estimate and never got it. This is called stealing. read more

I requested a chimney inspection and Ben arrived at the schedule time and helped with an examination on our wood burning fireplace. He identified the issue being lack of deep cleaning at the beginning, and scheduled a deep cleaning in two days. Ben brought all the needed equipment over on the scheduled deep cleaning day, and did a great work to clean up our main chimney, which has not been cleaned for many years. He thoroughly cleaned it up and tested the fireplace. Then it was found that the extra smoke was coming from using a wrong chimney cap. Ben and technician visited us again after the rain stopped, and replaced our chimney cap with the proper one. Now we can finally use our fireplace! Thanks for the hard work and help with trouble shooting and solving our issue. read more

Genesis Home Services - Chimney Sweeps Near Me

I would not recommend Genesis Home Services. They misled me in their website and initial quote; and after waiting two weeks for service, ultimately canceled their appointment in anger at my complaint. My wife and I moved into a new home, and after 6 months working our gas fireplace stopped in the middle of winter. We tried our wood fireplace and it spilled smoke into the house. Assuming I needed a sweep for the wood fireplace and service for the gas fireplace I found this advertised with positive reviews for a gas fireplace issue that was identical and a discount price on chimney sweeping. I asked for both services and got a response about the discount including general inspection. Happy with the response, I was scheduled for two weeks out. (That was very understandable during these COVID delays.) After waiting two weeks in a cold house with some space heaters to keep us warm, the technician (Ben) came out. Ben was very friendly and I would rate him 5-stars for his helpful attitude and cheerful greetings. I had Ben look at the gas fireplace and he said that he would have to call the office to send someone else out. I was already disappointed. I had asked for both services, but I didn't know if that was a simple mistake. Ben gave me the bad news about our chimney being full and blocked with soot... but I was not surprised. It would be an additional service fee for a deep cleaning, but I understood. When he gave me an electronic quote to approve I asked if they would be giving me my gas fireplace inspection for free later. Ben called the office to talk to his supervisor Dave. Dave explained to Ben that they only service one brand of gas fireplace and it wasn't ours. When I complained that I was misquoted a price for the service I requested Dave asked to talk to me. Dave told me he never quoted me on gas service. Only wood. I'm attaching our chat where I listed gas as my first service need and his reply was that a general inspection was included in his fee. He explained it was an automatic response and was only referring to my chimney sweep request. When I expressed disappointment about being misquoted, Dave escalated fiercely on the phone. I said I would write a poor review here, and he started yelling at me on the phone. I tried to tell him that his quote was bad, and he told me he was going to tell Ben to pack up and leave my home because he didn't like my attitude. Ben was very remorseful that he had come out and I was willing to pay for his services. But after 20 minutes of him trying to deescalate his supervisor, he did pack up and leave without servicing my home. This is not good customer service. read more

Genesis Home Services - Original quote. - Chimney Sweeps Near Me

Extremely disappointed! Website and Yelp both advertise gas fireplace repair. When the tech gets here he states they don't service our brand and calls his office manager Dave to reduce the quote since they would only be able to service our wood fireplace. Dave in turn blames the confusion on his automated system and starts screaming at my husband!! Worst customer experience ever!!! Ben, the technician, apologized profusely and was very professional. Dave ultimately told him to go home and not service our wood fireplace. I am 8 1/2 months pregnant and waited 2 weeks for this appointment! It was a huge waste of time to have contacted this company! Please don't do business here. This review is strictly for Dave. read more

Genesis serviced my fireplace with a full clean, sealed cracks, and replaced and installed a new chimney cap to keep birds from nesting in the chimney. They did a spectacular job and are very professional. 10/10! read more

Genesis Home Services did an excellent job in cleaning and inspection of our gas fireplace. Dave is very responsive during scheduling and he makes sure that all questions are answered in a timely manner. Our fireplace just needed some cleaning in the burning chamber and the crew did an excellent job at that while also explaining everything along the way, very impressed! They were also respectful for our house which is something I appreciate. Their price quote is probably not the cheapest however their availability is pretty good and they are quite responsive. Overall happy with the service! read more

Sean did a great job with our gas fireplace spring tune up. He was friendly, efficient, and knowledgeable. GHS was able to schedule the appointment within the same week that I called. Their rates are fair and were better than two other companies I contacted for similar service. Would definitely recommend. read more

I had them come to give me a quote and they were able to clean out my chimney that day. They did exactly what I needed done and they also answered any questions I had about my chimney. Will use them again. read more

Quick response to inquiry, quick repair of my 25 year old Majestic gas fireplace, polite and professional technician. Price ($295 plus tax) was a little higher than I would expect for just cleaning out the blocked line by blowing air, plus "tune up." But I appreciate the skill and availability of this company and now my fireplace works perfectly. They looked at my other working fireplace and did not try to sell me a tune up, so I think they're honest. read more

Arrived on time, extremely knowledgeable and helpful, will definitely give them my business if I have any more issues with my gas fireplace!

This place is a joke. No show twice and when they finally came for a 3rd appt the guy didn't even bring a ladder to inspect the chimney. He asked the owner to borrow a ladder which he didnt have. He gave a bid without actually seeing the chimney and looked at it from the ground. I would never use these guys. Total waste of time. These people do not know what they are doing. read more

At a time when you're lucky if you can get a contractor to respond to your email, Dave at Genesis when so far out of his way to help me it deserves a (virtual) standing ovation. He studied detailed pictures of my complicated fireplace remote system mess, offered advice to help me fix it without a service call, pointed me to resources, and eventually offered to come out and give an estimate. Just when I thought customer service was on the way out, I met Dave and couldn't be more impressed. read more

Technician/David diagnosed the problem with our fireplace quickly and made necessary repairs. It was great Genesis Homes Service worked on Sunday. Arrived within the time promised. Very friendly and knowledgeable. I would used them again. read more

Dave, the owner came to service 4 fireplaces in a property I manage. He did a great job! Swept all four chimneys and performed repairs on cracks in two fireplaces. He worked efficiently and left the area completely clean which was very important to me. The fireplaces are now clean and painted and look great! I highly recommend Genesis Home Services read more

Genesis Home Services - Chimney Sweeps Near Me

If I could give 10 stars I would. Dave was so helpful and explained what the problem was with my fireplace. They got it fixed and I couldn't be happier!! I would use them again and refer them to my friends. Thank you again Genesis! read more

The service and timeline were excellent. It took a week for scheduling but technician was on time and did communicate ahead of appointment. To diagnose, clean and exchange the remote and receiver took all of 30 minutes. Both the receiver and remote were in his truck so everything was completed to our greatest satisfaction. Their value was in their customer service. Owner was available to answer all questions. And, it all came with a warranty. read more

Easy scheduling. Dubious quote for services. Tech was dirty from chimney work earlier in the day and left marks on our carpet. When confronted with a switch that didn't keep continuity, tech stated that we needed a new thermostat which they said was only available in wireless form, then quoted a high price. When we asked for alternatives his price quoted went even higher for the same scope of work. Company left us feeling like they were trying to take advantage of us. BTW original fireplace is not equipped with a thermostatic cutoff. Originally we were told that fee would also include cleaning. Tech did no cleaning. Company really felt sketchy. read more

Roy inspected the chimney and gave a good quote to clean it. Although, I had not used the woodstove very much, I had him clean it. I was surprised that there was as much soot buildup as he found, and I was thankful that I went ahead and had him clean the chimney and woodstove. He was timely and efficient. Good service. read more

Tech came near the end of a 3 hours window to inspect a leaking chimney and converting that woodburning fireplace into vented gas log set. The "technician" did not take a look at the chimney, or the attic for the leak, or the fireplace for that matter and seemed to have zero knowledge about any of the things mentioned before. When I explicitly asked him to look at the fireplace, he looked at it for 5 seconds and said "looks good". Then I provided him with some photos of the leak in the attic of the chimney, he said he would forward those to the "expert" and give me a quote. Quote never came. What a f*cking waste of time. read more

I wouldn't recommend this company. Very unreliable. I scheduled my air duct cleaning and called to confirm my appointment twice in the week of the service. On the day of, they were late so I called to inquire. At that point they told me that I was NOT on the schedule and that they could NOT service my home as the ducts were on the ceiling. I stated that during my initial call, they confirmed that they would be able to service ducts on the ceiling and proceeded to schedule me in. All she could say was "Sorry, we can't help you. Have a nice day." And hung up. Very unprofessional and incompetent at the basic level. read more

We had the best experience with a technician at Genesis Home. We just moved into our house and the gas fireplace had a thermostat connected to it. Unfortunately the gas fireplace kept turning off since we moved in. The technician noticed our fireplace had the wrong thermostat connected to it so he replaced it with a remote control one. He also took at look at our wood burning fireplace. It needs to have a few more connections to make it a gas fireplace and the technician provided more information on what to do. Very reasonable and quick service! We will definitely come back and request their service in the future. Highly recommend them! read more

Very helpful and kind. Was very prompt and great to work with. Definitely would work with them again.

Messaged them about replacing a chimney cap, and Dave responded instantly (like within 5 minutes). He made it out the next day within a 3 hour window, and called me an hour ahead to confirm the time. Had the part in stock, and the replacement took less than 30 minutes. I felt he knew his stuff around chimneys, and was very impressed with the fast turnaround coming out and fixing the issue. read more

We had Ben came today to did a checkup for our fireplace. He showed up on time and was able to give identify the issue. He did a good job thoroughly cleaned up the fireplace. He answered lot of my dummy questions on up keeping the fireplace. The tune up plus check up cost about $500 for whole one hour but this will get our fireplace good to go for next two years at least. Ben was patient with us and showed up on time. We appreciated his professional advice. read more