The expertise and knowledge of Bob and Eddie were awesome. They came in and quickly (with accuracy)…read morediagnosed the issue when a bigger company had misdiagnosed the problem before. They gave options, but a new furnace ended up being the best bet. They gave a fair quote for a replacement furnace and walked me through the pros and the cons of each option. Thank you B&C!

Highly recommend this local, small business. I needed my 1990s gas fireplace fixed in my townhouse,…read moreand most larger companies wouldn't come out for a repair unless I wanted to buy a new fireplace insert. Scheduling with B&C Comfort was easy and prompt via email, thanks to CJ. On the day of my service appointment, Eddie arrived right on time and talked me through everything he did and what was needed to fix my fireplace. He worked efficiently and was fun to talk with. A couple weeks later, a big windstorm blew out my pilot light, and I wasn't entirely sure how to re-light it (I recently moved into my place). I reached out to B&C Comfort again, and thankfully Eddie and Bob were going to be in the area the following week. They stopped by and checked to make sure everything was still OK (it was!) and showed me how to re-light the pilot and answered all my questions. They didn't charge me for the follow-up visit. I really appreciate their help and expertise and will definitely contact them again in the future for fireplace service.

Luke is a smart, knowledgeable technician. He did good job troubleshooting and fixing our plumbing.read more

Luke replaced my water heater recently. He was very responsive and patient with all my questions…read more He was on time and efficient. He took the time to make sure everything was up to code since my last water heater was over 20 years old. I will definitely hire him again if I need any plumbing help

professional, but friendly. Knew what they were talking about and knew how to explain it so I could…read moreunderstand it. They were very methodical. They were careful with the other things in the room. They kind of people that were around probably in the 50s that our parents used to always talk about! I will be using them again.

Chase did an excellent job diagnosing and repairing my gas fireplace in about 2 hours on the same…read moreday. He explained clearly and provided pictures on what the problem was. It was easy to make an appointment. He clearly communicated when he would arrive and was on time. Payment was easy over the phone. His diagnostic charge was a little more than a couple other places, but it includes minor fixes if that is all that is needed.

This company is absolutely the best. My old gas fireplace stopped working, and I contacted several…read morecompanies--most of them refused to repair it because it was old and tried to push me to buy a new one. One company even quoted me $2,400 for the repair. These guys were honest, professional, and incredibly efficient. They repaired my gas fireplace quickly and charged only $250. The service was fast, affordable, and high quality. I truly appreciate their expertise and integrity. I wish I could give them more than 5 stars!

Because of other issues RR Fireplace had to make three trips to our place on Camano Island in order…read moreto service/ repair our gas fireplace. The service was great, the price was fair and Tanya was exceptional patient and helpful.

CM Heating did an excellent job from the first person who came put and talked us through our new…read moreHVAC systems options to the installers and most recently, Tobin, who came out and inspected a potential problem I reported and provided a ton of great information so we can optimize efficiency and longevity of our systems. Everyone has been really great to work with. May 2024 - I finally scheduled our annual maintenance. They sent James out. He was fantastic. A wealth of knowledge, polite and professional. I signed up for the annual maintenance plan to save money. He made good recommendations based on my needs and concerns of my allergies. Much appreciated! 2026 update - our heat pump stopped working and needed replacement parts. I paid for them to send a tech to diagnose it and they followed through with the work which is under the 10-year warranty. Tech, Hagen was very nice and professional and made sure to answer all of my questions. Kudos to the office staff, Brittny, Erin and everyone who took my calls while I was eagerly waiting for parts & repair. They treated me very kindly and proactively communicated each step of the way. I hope that this fix lasts a long time, or at least until we upgrade to a newer, more environmentally friendly unit.

The salesman from CM Heating came out to quote a new heat pump and furnace. That same night, our…read morefurnace stopped working completely. I had to call them five times before they finally sent someone. Turns out the salesman hadn't secured the door properly, so the safety switch never engaged -- a super easy fix. We had a cold night with small kids in the house and they showed zero urgency fixing a problem they caused. Their quote was also the highest I got. I don't blame the salesman for the mistake, but the company doesn't stand behind their work at all. I'd never use them again and wouldn't recommend them to anyone.

Green Bear was exceptional from start to finish. Shawn arrived when he said he would, explained…read morewhat was wrong clearly, and walked me through what he planned to inspect. He did exactly what he said he was going to do -- and ultimately fixed the problem the same day. The work was professional, thorough, and technically sound. While others had suggested replacement, Green Bear took the time to repair instead -- saving me thousands. I now have heat and confidence in the work that was done. I would absolutely hire Green Bear again and have already referred him to friends.

tldr - if it's related to HVAC, call the installer of your HVAC system if possible…read more I called Green Bear to take a look at an HVAC system (on second floor) that was leaking water on the 1st floor ceiling (due to AC condensation). They sent someone over, who didn't really open the HVAC system panel much. I didn't seem confident that this would fix it. But they recommended to fix the drain pan inside the evaporator coil box, which they said was much more expensive. For clearing the drain pipe and gluing a loose pipe, which didn't actually fix the main problem, they still billed me $300 - diagnostic fee ($99) + 1 hour ($199) - (there's a 3% credit card fee, but they accept checks) 4 or 5 hours later, there was dripping again. I ended up calling Bob's, they sent 2 technicians who knew what they were doing (they opened the panel properly), they found and fixed the issue - it did not involve replacing a drain pan. Bob's only charged me the diagnostic fee of $175 and did the job right (compared to $300 that Green Bear charged)

I was having problem problems with a leaky chimney. Riley came by and was very knowledgeable and…read moreactually got on my roof when doing my estimate, which is more than I can say for most of the other people that came by and used a drone for a few minutes. They were very responsive and did a great job waterproofing my chimney. I'll definitely call Riley again if I need more work done on the chimney.

We had a great experience with Puget Sound Chimney and Masonry. Riley, the owner, came out to do…read morethe estimate and clearly explained the work needed for both of our chimneys. Kirin came by to do the work, and you can tell he really enjoys his craft - he was meticulous and took his time to get everything just right. They redid the counter flashing, cleaned and sealed both chimneys, replaced spalling bricks, applied Crown Coat, installed new stainless steel rain caps, and replaced a window flashing. They also repaired window trim bricks to coordinate with my window replacement, and gave me a very good price for that extra work. Everything was done on schedule, and the work looks fantastic. It's not easy to find good contractors. I'd definitely call them again and recommend them to anyone who needs chimney or masonry work.

I've owned Hot Tubs for 30 years. Aaron the Manager is SPOT ON regarding anything with a hot tub,…read moreand willing to dive in on any small repairs even if not his brands. He even told me best places to get spa plumbing parts that are custom to my hot tub (no - not Home Depot or McClendons, but some were there). He will also test your water for FREE, then advise on how best to bring up to speed or maintain. Lastly - he has AMAZON EQUIVALENT PRICES on most of his chemicals, so a lot easier to get his advice, buy there and go home satisfied. I give him 5 stars - **Ask for Aaron!**

Pool service and maintenance department we give one star. After several attempts to call and talk…read moreto the office about the person cleaning our pool, never got help. We asked for gates not to be left open for our dogs with our two gate system, couldn't get a call back. Cleaning person wouldn't even open the lid all the way. I had asked if my cover was broken...why aren't you opening the cover all the way to clean. No answer. No return phone calls, no return emails. Poor service and bad attitude! For the money you pay you'd think you could have some communication with the company that comes to your house each week.

We needed the chimney pipes reinstalled on my son's wood stove after a remodel. The service person…read more(Jesse?) arrived on time (a little early, actually), inspected the situation, and showed me how to do it myself (and even gave me the necessary screws). Also pointed out that the bricks in the stove needed to be replaced and told me where to get them. Saved me a lot of money. Very pleased...not common to get service like this anymore.

Jesse arrived within the time window and did a great job. He inspected our chimneys with photos of…read morethe details in all of them, and emailed the full report with a detailed estimate breakdown the next day. Very professional and knowledgeable.