This place is great! First off, they are just the nicest mechanics we've ever met! They even drive my husband back home after he dropped off our car. And they fixed it up great. It even cost less than we had expected. The outside is a little trashy looking, but it doesn't even matter after the awesome service! read more

It's hard to find a mechanic who is knowledgeable, without being condescending...thorough, without charging you for things they cannot explain. But Gene is definitely one of the great ones. He's professional, sincere, and can diagnose a problem so rapidly! I almost feel wary writing this review, because in the Yelp world...the more people find out about a place...the busier it gets. Right now, with Gene, I can hand my car over one day and get it back the next morning, knowing that he's going to quote me a fair price before making any crazy repairs. I post this review...with immense hesitation but know that it's only fair to do so! Yes, I will be returning. I have already, twice over : ) read more

This place is AWESOME!!!!! They came highly reccomended from a co-worker who found them on Yelp and he raved about them. He said he found them on Yelp as well and he was happy with the service and he did not taken advantage of. My experience with them was exactly as he said it would be. Unfortunately it turned out that the transmission on my truck blew but they were fair with the prices, honest on what I should do with it, and were willing to give advice on the min I should sell my truck for, what brands to buy, and what brands to stay away from. Not only that, they truly care about their customers and their well being. My insurance company contacted a tow truck company to bring my truck home, the company called and confirmed they'd be there in 25 minutes, I called back 40 minutes later and they said they had no record of my tow order and it would be atleast 90 minutes. Since the shop was closing soon I offered to just wait outside with the truck but the gentleman refused to allow that. Not only did he bring me home but he also refused to take any money from me and said he was happy to do it! All in all I love this place! As long as I live in Arizona they will always have my business! read more

Great little shop. Years of experience. Super awesome people. What the difference here? That care. Don't get me wrong. They need to make money like everyone else. But they treat you like a person every time you go in. I will be back and am glad I found them. read more

Being new to the Eastside I was looking for a good mechanic and noticed Genes incredible reviews. I have an older Lexus w a power steering leak and trusted Gene to give me a diagnosis of what the issue was. Come to find out it was the rack and piñon that needed to be replaced. I proceeded with the repairs and also added an oil change. Gene installed the rack and noticed the part was defective. He then had to reinstall a new rack. Because the car took longer than expected to be completed Gene resurfaced my front rotars as a courtesy. Overall we are very satisfied with his honesty and customer service. I highly recommend this shop to others. I will be coming back for my other cars now that I found such a great shop!!! read more

I found Gene's through Yelp a while ago. Had an old car that kept breaking down on me for various reasons. Even with my newer car, I don't bother with the dealer anymore as I feel like I wont be up sold on a hundred different things that I don't need. Thanks Gene for being an honest mechanic! read more

I had been taking two of my vehicles to another place in Tempe called Sports and Collector Car Center and have been very disappointed with them for numerous reasons. Communication with the guy at the front desk (I dare you to try to get Joe to return a call), extraordinarily long wait times (One car was recently in the shop for several weeks for relatively moderate work items), they routinely overlooked items I asked them to do even though I always came in with a printed list of items which I also emailed to them. Things they fixed had to be redone, etc. Finally I'd had enough and decided I needed to find a better shop and came across Gene's due to the great reviews here and on Google. I decided to give them a try and have had both vehicles there on 3 different visits now. OMG, the difference is like night and day. Didn't have a single one of the problems mentioned above. Each time they started with an analysis/diagnosis of the items on my list and then called me fairly quickly with a full proposal based upon cost of all parts as well as estimates for labor. In all 3 cases they came in at or below their estimates. Not only did they do the work quickly and competently, but the prices were downright shocking to me. Twice when I picked up the vehicle I said "we must have missed something here" because I was so surprised at the low price. Then when I walked through the list of work items I found that indeed they had in fact completed everything. I guess I had just been so used to the inefficiency and high prices at SCCC that it was just shocking to me. Oh, and to address one of the negative reviewers assertions, I'm a snowbird which is why the location of my profile gives the location of my primary residence and if you look at my other reviews you will see reviews of other businesses in Tempe. I suspect that many of the people whose location is from elsewhere may also be snowbirds, people who have since moved away, or people who moved here from another location without updating their profile. My experience on all three occasions have matched the great reviews I have read online. Your mileage may vary, but so far this seems like the best mechanic shop I have ever been to in about 40 years of owning cars. I will update my review in a year or so when I have had even more experience with Gene's. We take two vehicles out 4-wheeling regularly which really beats the crap out of them and we have a Sprinter based RV that I was surprised to learn that Gene could also service. He said that he services a fleet of Sprinters from a local biz that uses them as delivery vehicles. Between the three vehicles I'm sure I will be visiting their biz several times within the year. I very much admire and respect people who are great at what they do, whatever it is. So it is a pleasure to write this review of their biz as I rarely encounter this degree of excellence. read more

Well, I just moved to the Phoenix/Tempe area and, of course, you have to do regular work on your car. Just happens to be the price you pay for being a responsible and hard working car owner. As far as my past experiences, I tend to be hesitant about the ordeal, expecting someone to try and do that hard sell to get me into something more than I came to maintenance - including chip repair and/or tinting. LOL I popped online and actually found Genes on Yelp, after reading some great reviews. I made a mention of all the great words, from past customers on Yelp, when I popped in today to get a routine oil change. The place is a little tucked off of Hardy, so be on the lookout. Gene told me that he has had a couple of professionally made signs near the road, but Tempe and some local busy bodies have made him take them down - boooo Tempe! Anyway, his location is very clean, Gene was extremely friendly, and at the end of the deal he came out and personally went over what he did and what he noticed. Oh, since I was brand new and had mentioned I found him online, he took it upon himself to rotate and balance my tires for me - no extra charge. I was thrilled! He even made mention of some things I should keep an eye on and things that may need to be addressed in the near future - namely a slight leak around my thermostat and a couple of motor mounts that may give me some grief in the near future. When presented these issues, he provided me a written quote. Now mind you, I have had a motor mount job done in the past on other cars I have owned and payed anywhere from 600 to nearly 1000 for the complete job. My quote, to get motor mounts AND thermostat done - 326. Fantastic, was all I could say when he presented the quote!! I would recommend Genes any day and am thrilled to find a mechanic in the Tempe/Phoenix area that will treat me right. Thanks Gene! read more

As someone mentioned before, I think the only bad thing, if you want to call it that, about the business is it is closed on the weekends. Aside from that, I loved the company. If I hadn't moved out of the state, I'd still be a customer. Hell, I'd drive to Phoenix to have them look at my car if I didn't work a Monday-Friday job. I was recommended by a close friend of mine and she had been recommended as well. I don't know a thing about cars, but I felt Gene and his mechanics never talks down to me and explained everything clearly. There were often times when I'd get an estimate for work and it would turn out cheaper than originally estimated. And I never had any issues after they did repairs. These were mechanics I felt I could trust, which is very important in that line of work. I'd recommend them to anyone looking for a mechanic in the Tempe area. read more

Great service more than fair prices. Wonderful turn around period. I would definitely recommend Gene and his team.

Love these guys! I found Gene's here on Yelp about 8 years ago & have only gone to them all this time so this review is well overdue! Gene's has done all the maintenance, tune ups, troubleshooting & a few large repair jobs, such as intake manifold replacement on my 96 Merc Grand Marquis always for very, very reasonable fees. Actually the intake manifold was the reason I found Gene's, all other places were giving me seriously ridiculous pricing for the job. Gene's always does a great work no matter what the issue and they are always fair with their prices. The alternator on my daughter's 09 Hyundai Sonata recently went out & first thing I told her was take it to Gene's! She was surprised it didn't cost an arm & a leg. I feel a serious sense of integrity at Gene's & have always felt they're reasonable while providing superior quality work & customer service. Gene himself is there daily & he & David are super friendly & have awesome people skills. I love chatting it up with those guys. Bottom line is I've been going here for 8 years & will continue to go to Gene's for all my automotive engine maintenance & repairs. I highly recommend giving them a call for your next engine issue or for that overdue oil change, you won't regret it. read more

Gene's is the only shop I will take my car. They are incredibly honest and on multiple occasions have saved me hundreds of dollars over other shops. They always get the work done in 1 day and have even stayed after closing to help me out. With all the distrust in the auto repair business it is a relief that guys like Gene are still in business! read more

My review is way too late for the business. As usual, I intend to review right away and here I am, two years of regular business with Gene's and I'm trying catch up. As with most of the other reviews, I went to Gene's with an issue that had my (above average) self-help mechanical abilities stumped. My late model F-150 was telling me I had one issue and it turned out that the computer wasn't playing well through the troubleshooting. I went to Yelp and found Gene's excellent reviews. Something I've never done, use a mechanic.... It took a few days to get to the root of the problem. Gene found a bad fuel injector. He used genuine ford parts and got me back up and going. I was expecting a $700 tab and it was just over half of that. I've always done my own mechanical work when a warrantee doesn't take care of it for me ( tune-ups, brake jobs, steering parts, lift kits installs, belt changes, A/C repairs, etc...). My wife hates having to deal with car stuff. It always results in upselling, services and parts that we don't need, and me asking why she just didn't you just say "no thanks". Well, I was deployed with the military when my wife's 4-runner had a slight grinding noise (brakes). I asked her to just call Gene's and get it in. And just like the other reviews stated, Gene's took a look at the vehicle and quoted a price for the rear brakes (resurface the rotors, pads, shop supplies, etc) and it wasn't more than a few hundred bucks. No upsell. She dropped it off on her way to work and picked it up on her way home. If I had anything bad or negative, I would have put it here. But I just can't seem to think of anything. Seriously, nothing! Gene's is the only place I have worked with that I know I could send my wife or my teenage daughter to get treated fairly to get our vehicles serviced. Thank you to everyone at Gene's that has helped build this trust. You're doing it right... read more

I visited Gene today to have quite a few things done to my car, and I couldn't wait to get home to write this review. I went to Gene because of all of the positive yelper reviews- Thanks guys! I too was not disappointed by his service. I called 1st to schedule an appt which I recommend to anyone because this shop was very busy. But Gene got us in right away. I told Gene that I definitely needed my tires rotated and balanced, but I also needed estimates for quite a few things- thanks to a few other mechanics I had visited who all "found" major issues with my car. Gene looked over my whole car for free. Found out that the other mechanics were trying to screw me, and found that I did need my transmission fluid and filter changed- but gave me a great price for it- way less than competitors. He also didn't try to push it on me, just told me I needed it done soon. Gene was very helpful in answering all of my questions. His staff was excellent- his front desk girl is his daughter and is very sweet. Everyone greeted me with a smile and no one seemed bothered by my 4 kids and I taking over the waiting room, But, I was most impressed by his customer service to his returning clients. A few whom he recognized right away when they walked in the door. All, who seemed very happy to be returning to him. I too will be happy to return my car to him. read more

Gene seems to be a great guy and an even better mechanic. I got a next day appointment and I was in and out in under 2 hours after a diagnostic and replacing a vacuum tube he found a leak in. He also took a solid 15 minutes or so to explain the problem to me and the systems that it impacted. He also diagnosed a rattling in my engine and told me other than being loud it's not really a problem until the part dies. He also said we could talk more about replacement later in the year, but I should be fine until sometime through the winter. Gene's honest service and fair prices will definitely make me a repeat customer, I doubt I will trust any other mechanic in the valley with my vehicle! read more

Thank you Gene! Your Yelp followers guided me to you and now, I am one! Your genuine self and straight forward approach to taking care of your customers is unique in the world and even more so in the automotive world. You assessed, quoted and repaired my suspension issue this morning with the greatest of ease and affordability. By every measure, you are a kind, empathetic and talented individual and anyone who has a car should know about you! Thank you for making my day and for being a force for good in our world. read more

This review is very long overdue. It's been a year and a half since I've been back to Gene's. But it's one of the best auto shops I've ever been to. I was heading out of town for the 4th and was driving to SD so I needed to get my car checked. I was convinced I needed new brakes since my car kept squeaking and my check engine light was on too. I was fully prepared to drop some major cash on getting my car fixed. I called up Gene's and made an appointment. The chick that answered was super helpful and really nice. I let her know I found them on Yelp and that they had an offer for a free tire rotation and she said it'd be no problem. I drop my car off with a pit in my stomach and a heavy heart knowing I'm losing major money fixing the stupid thing. I get a call from Gene later that day and he tells me i have about 60% on my brakes!! And that he changed my oil, ran a diagnostics test on my car and rotated my tires. Said I didn't need new brakes. 1. I couldn't believe he was so honest and 2. I spent less than $40. Best experience with a mechanic. Hands down. I just wish it was closer to where I live so I could take it back there for service. If you're in the area - definitely check it out. I've told anyone I know to go there. read more

Thank you, Gene and your crew, for being the first honest, fair, and well-priced mechanics I've encountered in quite some time. After I had my oil change done there, I was waved away and told that "things look good" and I did not need extra things done on my car. In shock, I asked for clarification and double checked that I wasn't missing out on some horribly expensive and necessary part. I've never had an experience with a mechanic where no one tries to charge me for anything except the service I came for. (And I keep my car in good shape, so I feel like a lot of those suggestions are feeble attempts to suck out more money from me.) Anyway, I'll be back. They're fair and won't try to scam you for things you don't need. Go! They deserve your business! . read more

I found Gene's Auto Worx through Yelp and I'm so glad that I did! I drive a 10 year old car and was in need of some repairs, but I've always had that feeling that I was being price-gouged and not being given straight-forward, honest advice by previous mechanics shops. My first trip to Gene's was in January. I called around 10am and explained the noises my car was making and asked if I could bring it in that day. He said to bring it down and they'd take a look at it. When I got there he had me write down and describe the issues I was concerned about. He looked at it right away and spent about an hour with me, from diagnosing the issues, personally explaining them to me and providing recommendations and advice. All of this for no charge! After he diagnosed the issues himself he wanted to make sure we were on the same page so we both went out to my car and made sure he was addressing the exact sounds I was concerned about (there were a few of them). After he explained what they were and helped prioritize them and why certain repairs are more vital than others (new rotors and motor mounts), he gave me an estimate that was very reasonably priced. They did the work the next day and were kind enough to drop me off at my apartment while the work was being done and then pick me up later. I went back again recently for more work (replacing the A/C and heating system) even after moving to downtown Phoenix and not only had another great experience, but he charged me much less than another A/C specialist had quoted that I found through Groupon. I'd like to think it is because Gene has more expertise that the other place which resulted in fewer hours of labor being charged, but I have a feeling that the other place just tacked on a few extra hours of labor because most people don't know any better. I LOVE that Gene is honest, not pushy and very nice about explaining things. His daughter Kelly is super sweet as well. I will definitely be going back to Gene in the future! They also have wifi in the waiting room! read more

Being from the East coast, I was on the hunt for a honest, down to earth, NON-CHAIN garage to take a look at a car I had recently bought on Craigslist. After reading the raving reviews on Yelp, my boyfriend and I drove 40 min. to go to Gene's Autoworx, and after going, I would have driven over an hour. He was honest, explained everything, was very fair, and all around was a wonderful experience. After working up 2 estimates (1 with brand name parts and the other with off the market parts), he printed them out and sent them home with us. On our way out, my boyfriend wanted to make an appointment for his truck to be looked at, instead, Gene says "Oh, I'll take a look at it right now". 10 minutes later he had tightened this, tuned up that, and happily sent us on our way without charging us a dime for his additional time. We will DEFINITELY be returning to Gene. read more

Gene's has always treated me right. I've taken my car here for almost 5 years, and I don't trust anyone else with it. The mechanics always have awesome integrity, and great communication. If you want someone who will take care of your car with honesty and integrity, Gene is your guy. read more

This review is long overdue. Idk why there are so many 5 stars here but my experience here was very bad. Long story short: Check engine light on so I went there because of the good reviews. After spending about $900 I thought everything was fixed no matter what. But what happened was the engine light came back on again the next day! I took my car back to the shop and it turned out the mechanist forgot to put a valve on the engine... What made me mad was they behaved like they had done nothing wrong. I do not recommend them to anyone. read more

I trust Gene with quality and honest service. I would hands down take my vehicle to him over any dealership.

In 2015 we took our car in for a regular maintenance at Gene's. His workers backed the car into a pole. We were nice about it and let Gene take care of it instead of reporting it with our insurance. (mistake #1) This past fall Gene did a transmission flush (mistake #2). A few weeks later we were driving down the road and the transmission died. We had to put an entire bottle of transmission fluid in (of course, it was right at the border of Arizona and California -- which is usually where poor maintenance shows up). Guess he never filled it up after the flush. Could not hav been their fault... but I'm just throwing this one in there (a bottle of transmission fluid entirely flixed it though). The handle on the car has always been a bit wonky (where they replaced it). It is basically falling off at this point. I called Gene thinking he'd replace it for sure. Seems like they just used poor parts in the replacements. We feel like he had always been pretty honest, and this was just a fluke. Nope. No warranty on the things he replaced. Even though his workers slammed our car into a pole. He even had the guts to say that he was willing to fix it up AFTER HE WAS THE ONE THAT RAN IT INTO A POLE. I know if we had run it through our insurance (at a MUCH larger cost to Gene) that part a) Would have been fixed correctly the first time and b) Would have had a warranty (and likely would've been a Honda part). We won't be back. It's really sad. I truly have felt like had been honest and upfront with us up until this point, but something's gone afoul at this shop. I wouldn't go there. You're warned. read more

Went here for an oil change. I didn't know much about cars, but they were able to explain everything in detail! This will officially be my go to spot for an oil change read more

Gene is always professional and fairly priced. I always trust these guys to be straight with what needs to be done now and all recommendations. These are MY GUYS!! read more

Don't do the alignment at this shop. They don't show "before situation and after situation" like other stores. Even your car don't really need an alignment, they will still charge you 80 dollars. The attitude is like we have so many customer so many good reviews and we don't really care about you. read more

Went to have my 03 Montero Power Steering hose replaced but had to come back because they did not tighten the clamps so the power steering fluid leaked all over. Should have known because while I was there, a lady came back and Gene's forgot to put the oil drain plug back. So she lost a lot of oil. After the power steering hose replacement, Gene gave me a wish list that my rear differential oil was leaking. But when they were done they said it was the left rear differential axle seal. It was a cheaper charge BUT when I drove away the rear differential high pitch sound was still there. Gene said minimum I'm looking at is $1200. Depending on what they see and repair like bearings etc. Really? Why not change the whole thing? So went to the junk yard and found a good one for $400 and my friend replaced it for $250. Gene's did not even replace the left differential side seal as they claimed. They charged me $178. They did not even remove or open the differential how could they have replaced the side seal? Plus they did not even replace the differential fluid. It's all black. They just topped it off. They did not even clean the outside of the differential. My first visit should've raised red flags. Told him I needed my hoses replaced not specifically saying power steering. So Gene replaced my radiator hoses seeing the radiator and its hoses were less than a month old. Mitsu just replaced them. Gene told me he went with what I said. Really? I was there on good faith. He could visually check that they are new. He still charged me $313 plus $178 for engine hoses for something that did not need replacement. This power steering hose caused me $500 too. But my friend saw it today that it was the rack and pinion that's leaking not the hose. Gene wanted to piece meal it just like the differential. The whole rack and pinion assembly costs $400. The Differential seal was not even replaced, but he charged $178. Overall repairs of $1200 at Gene's did not fix anything. You've been warned. Never again. Semper Fi? I don't think so. I'm a Marine Vet but it didn't matter. I was still milked. read more

Gene worked my cars for 10 years but he seems to overcharge and underperform as of late. Do not leave your car there as mine was vandalized and items stolen gene would take no responsibility. I should have sued for damages Had tire work done once and the tire fell off within one block of the garage . read more

I found this guy using your reviews- & it's my privilege to add another 5 stars to his constellation! Besides doing a perfect job and explaining every excruciating dollar of repairs I needed, Gene paid a "house call" to me in a bank parking lot, at 5 pm on a Friday, in 110-degree heat, b/c my car wouldn't start. I called , desperate, asking for a tow recommendation, & he literally insisted on coming to help. This guy is the real deal, and his waiting room is always packed with repeat customers whom he & his family know by name. I almost don't want to tellyou about him. But he deserves the praise! read more

Needed brakes and general tune-up. Engine light was also on and dealer was not able to fix it. Just picked up the car 2 hours ago. Gene fixed everything, in a timely and professional manner. He did not overcharge and did not try to sell extra things. Gene is the man. Highly recommended. read more

I have to post another rave for Gene's. After having my car's AC inspected twice by some chain auto places (I'm sure you can guess who) and having them tell me "Sorry, we can't find the problem," I took it to Gene and he was like "oh, the problem was just this loose doodad causing a leak. I fixed it" (he was much more specific and explanatory than that, but that's what it translated to in my head). It cost half of what I was expecting. So this is what it's like to go to a great mechanic.... it feels so.... dare I say?..... GOOD. I think I'll do it more often. read more

Genes is the best auto mechanic shop I have been to since I started going their years ago. Always great service.

Went to Gene's first time at the end of July 2011 for 60k miles service after seeing all the good reviews on Yelp. Big mistake! Several months later went again to change the oil. Big surprise! The owner accidentally revealed that the air filter was missing all the time in the past several months. It means that we were driving around in the dusty desert without the air filter protecting the engine! Now the car has a loud noise coming from under the hood. And this place is expensive. I had paid nearly $1000 here to have my Volvo badly damaged. If anybody wants to have service here, make sure nothing is missing. In my 2 visits, always have to go back a second time to fix something unfinished. The owners are nice people though. read more

OLD SCHOOL honesty and integrity, you will only receive from a small Mama Papa operation. Gene is a dying breed. He has been servicing our 4 vehicles since 2008. Would not consider going anywhere else. Thank you Gene. read more

Uh, duh, needless to say, 5 stars! So I went out to my car this afternoon and there was a flat. I was headed to the library so had my laptop right there. Being new to town I didn't know where to go! So I jumped onto yelp and searched "tire repair". Low and behold, dear mother Mary of God, Gene's Auto Worx popped up with a hundred songs of praise, and only 2 miles from my home. So I call and the chipperest lady answered...I told her my tale, she handed me over to Gene, who suggested that I drive to the gas station .5 miles away, that is based on my description of the tire's condition as looking "drivable for a mile maybe". After we hung up I started to back out and thought, "hmmmm, this doesn't sound like I should even go .5 miles". So I called back to Gene's for advice, and what does Gene do? What does the man do? He says he's coming to get me, coming with a pump. "I'll be there in 10 minutes!" 10 minutes later Gene emerged from his truck with a red cape on, pumped up my tire, and led me back to his shop where my tire was patched, and the other 3 checked, in 10 minutes flat! Total cost----so cheap I can't even write it! I ended up referring someone to him just an hour or so later. She happens to be a great biz owner that I found on yelp too. yelp, it keeps going around!!! read more

I discovered a coolant leak on my truck and called them to see if they could fix it. They gave me a reasonable quote on the spot and told me I could come in first thing in the morning. The next morning I delivered my truck to them at 8 and they had it done by noon. Price just as quoted no surprises. Great service and nice that they have 12 month warrenty on the work and the parts read more

I took my old volvo to gene. Like 90% of the people I EXPECT to get ripped off when I walk into an auto repair shop. Gene's was NOTHING like that. He was straight forward and told me all the cost up front. He didnt over do things since my car already had 260K miles. He did what was necessary but gave me the option. He even told me that I could wait for certain repairs. This is pretty rare when it comes to auto repair shops as they try and get as much out of you as possible. Gene's daughter was even nice enough to give me a ride to work from there. Family owned where they treat you like a person. read more

Friendly and experienced service team, great prices and quality work. I have been here a few times and would highly recommend it, especially if your looking to support local businesses. read more

I am so happy to feel like I have found an honest and reputable mechanic. The staff is friendly and honest. I highly recommend doing business with them! read more