I have had several cars serviced by AZ Import Specialists over the last 10+ years and I would dream of going anywhere else! Joel and Mike have always taken great care of me and patiently answer all of my questions. They always tell me what needs servicing, what can wait and what needs attention NOW! The best thing anyone can say about an auto shop is that they are trust worthy, and that's why I keep coming back to these guys. I cannot speak too highly about the professional service and high quality I've consistently received from these folks over the past 10 years! read more

I would highly recommend this car mechanic for anyone who needs work done on their German car. They are extremely knowledgeable and skilled in their craft, always taking the time to thoroughly diagnose and repair any issues with your vehicle. Their attention to detail and commitment to quality work is evident in the end result, as your car will run like new again. Additionally, their pricing is fair and transparent, with no surprise charges or hidden fees. Overall, this car mechanic is a true professional who provides excellent service for German cars. My VW need it a lot of work and Mike was abslulty there for me to break down each aspect the car needed. Would absolutely recommend. read more

Time and time again, these guys have helped me out! They have worked on several projects for me; all of which have turned out awesome. They just solved another task for me on an older 90s truck, and the result was successful and no more check engine light. Thank you: Joel, Mike, and Matt and all the guys in the shop! If you are considering these guys for your repair, look no further; these guys are your shop! read more

These guys are great. I would trust this honest shop to only sell and fix necessary repairs. There aren't enough good shops like this around anymore. Great communication. read more

My backpack which had my wallet, cell, and keys was stolen from a bus at the bus stop in Tempe Marketplace. The backpack and of course the wallet were missing but the stuff in the backpack, keys, and cell were left on a wall next to AIS. The staff took the time, when I know they are busy, to take what was left and contact me via messenger from my cell. I wanted to say thank you in front of everybody and I guarantee you I will back for any kind of service. read more

Professional & knowledgeable. Will only recommend essential service or repair while pointing out things to be aware of for future work. Our 2014 Q5 that is no longer in warranty was reliably repaired on lower control arms issues and the vehicle has been solid since then. We are very thankful that we have found Arizona Import Specialists for us to keep our Q5 that is approaching 100k miles, knowing that future works will be cost reasonable & performed with honest integrity. Special thanks to Joe for keeping us promptly posted during the repair process and the technician that did the quality repair work! read more

We had a family member's car that wouldn't start. It was at her place in Tempe so I looked for the closest auto repair shop that specialized in imports and found Arizona Import Specialists when I searched online. After reading the great Yelp reviews I called and Mike told me it's not a problem to get the issue diagnosed. My catch was, I'd have to get roadside assistance from our insurance to tow the car to the shop. Mike patiently waited for the tow truck driver to show up with the car (after the driver got lost on the way to pick up the car) and they quickly found that the issue was a bad starter. A day later, new starter installed, car running better than ever, a very happy ASU freshman drives back to campus, ready to take on her exams. Again, Yelp steered me in the right direction for a recommendation. Steered. Ha! read more

I'm so appreciative if the AIS team. They have always delivered 100% honest, highest quality service. They are so considerate of their clients and staff with their implementation of Covid-19 precautions. Can't say enough about the peace of mind I have with this team taking care of my Honda Civic and my son's Honda Element. Awesome +! read more

Did a great job on my A4 oil change and put in some extra work to stop a squeaky sensor.

I brought my Audi Q3 in here thinking I needed new brakes. I was referred to these guys by a friend and after getting quotes from other shops, they were by far the most reasonable. I dropped my car off in the morning and a few hours later got a call letting me know that my brakes still had plenty of life. He told me "I could sell you new brakes but I don't think you need them. And I looked over your entire car and you're set. No charge on my end". I was blown away by the customer service and integrity from this shop, he easily could have sold me brakes and I would have been none the wiser. So thank you, I will definitely be bringing my car here in the future. read more

If you are looking for honest guys and reasonably priced high quality auto repair look no further. Joel and the guys at Arizona Import Specialist have taken care of my family cars since they opened. Joel is a skilled diagnostician and mechanic who does a great job explaining my cars needs to me in friendly terminology that I can understand. I would not trust my cars with anyone else. read more

Took my car in for a possible tune up and to check about some rumbling my car does while in idle. They did a full inspection and located the issue and provided the quote. I reviewed against market and they were on par. They provided a list of need to do and what look out for in the future. Overall a good experience and will definitely come back for more auto services in the future but hopefully I don't need any for a while read more

I hate when one bad apple ruins an overall decent experience. Everyone was pretty great there, except for Mike; wish I would have got the Mike other ppl referenced but this Mike was arrogant, long-winded, and unhelpful. Called me a liar when I brought up simple, factual math and overall seemed "above the customer". Not recommended due to this blight to their establishment read more

I have been coming here for twelve years and have consistently gotten excellent service from Mike and Joe. Mike is the 4x4 specialist and helped me keep my truck running far past it's use by date. They also will give you a list of things to keep an eye on so you have an idea of what repairs could potentially be coming down the pipe. I have no complaints and have recommended this shop to many people. Not just for imports as I only drive Fords and they have taken care of my vehicles for a long time. Five stars and two thumbs up! read more

Going here was a great idea! I've been helping my boss maintain his 1995 80 series Land Cruiser and Mike is as experienced as is gets for dealing with a modified 4x4. All of the seals were leaking and it was having a funky electrical issue and clicking sounds. I took the car to Mike and he diagnosed all issues, and even pointed out a few potential issues that were cheap fixes. I had no deadline for the car to be finished but Mike and his team took care of everything quickly and did a great job. Their customer service is great, I am not at all located in the PHX area (more like the CA Bay Area), and Mike or one of his team members would email me photos or call me at the end of each day with an update on their progress. I really trusted this team and they did a great job at a very reasonable cost! read more

I have a 2003 BMW 330i sedan that recently hit 140,000 miles -- thanks to Joel, Melissa, Greg, and everyone else at Arizona Imports/Bill's Bimmers. Joel goes out of his way to make sure customers are valued, and Melissa is a pleasure to deal with. I used to think buying a used car was a crapshoot, but with Arizona Imports I'm looking at previously owned M3 coupes because I know they'll take care of it for me. Update (2010-07-11): My 330i is now at 164,000 miles and still going strong! read more

Problem: The A/C was out on my Honda Passport. [[I was referred to Arizona Import Specialists by Hon-Man just down the street. I drive a Honda Passport, which as many know is an Isuzu Rodeo with an H on the front. I was disappointed that Hon-Man wouldn't work on it, but happy that he was willing to share his business with another local shop.]] I came here yesterday and found out that they were booked for the day. They kindly offered to keep my truck overnight and for $24 I could rent a car from them. I declined thinking that I would be stuck with enough charges in the end. I brought the car the next morning at 8 when the shop opened. I was informed that their would be a diagnostic fee of $86, and they would call me to determine which actions were necessary from there. About 3 Joel called me and let me know that my freon was gone and that is why the ac wasn't working. They evacuated the lines, ran a vacuum leak test and added freon and a dye to test for future leaks. I expected a several-hundred-dollar bill, and for the mechanic to recommend several costly repairs. Boy I was wrong. Joel explained to me that in my case the best option was to just refill the freon and check for leaks later. I came out of there with cold A/C and a bill of only $146! Long story short, they explain the options well and don't try to gouge you on the prices. p.s. - I asked and they work on domestic vehicles also :) read more

After reading reviews on Yelp, I took my 1995 Volvo to the shop. Joel was a great mechanic and fixed my neutral safety switch and made me feel totally comfortable. They seemed to be really busy all the time (a lot of cars being worked on!) but the two times I had to take my car in, I got it back really quickly. I really have nothing but good things to say about them! read more

Been coming here for a couple of year now. The prices are very fair, service is excellent, and everyone who I've worked with are extremely knowledgeable and helpful. I would highly recommend anyone looking for a automotive shop to give them a try. Best experience thus far. read more

Joel and his entire staff are great. I appreciate their honesty, especially since I have found it to be so rare among mechanics I've dealt with at other shops, particularly at dealerships. Well, do yourself a favor and skip the dealer and go directly to AZ Import Specialists. They are reasonably priced, they will not rip you off and they will explain exactly what the car needs and allow you to make the decisions. My car is running perfectly. I will just finish by saying that Joel just saved me a small fortune because I decided to get a second opinion after receiving a ridiculously high quote for repair work at Earnhardt Nissan (Superstition Springs area in Mesa.) read more

Bunch of really honest gentlemen here!! We females know how hard it is to trust we're not gonna get ripped off. . . The owner Joel and his staff..especially Mike and Joel always make me feel like family. To me THAT SPEAKS VOLUMES! read more

Arizona Import Specialists - Leaving happy!!! - Auto Repair Near Me - Tempe, Arizona

Went to AZ Import Specialists on recommendation from a friend, and I was not disappointed. Was getting a general inspection on my vehicle. They completed it quickly and provided a comprehensive inspection report. Mike was super helpful and honest when explaining the problems with my car. If you're looking for thorough and honest mechanics, then look no further. Very reliable place, would recommend. read more

I have been going to Arizona Import Specialists for my car work needs for the last 5 years and I cannot recommend them highly enough. They quickly diagnose and fix your car problems while charging a fair price. By going to them for regular maintenance, I was able to extend the life of my 1991 BMW 7 series several years until I could afford to buy a new car. read more

Some of the smartest and most detailed mechanics I've ever met. They have 4x4 techs and domestic techs. As I drive a domestic 4x4. No pressure on getting repairs done and use high quality parts. They give you a list of upcoming repairs so your vehicle is a well oiled machine. read more

I've been going here for 8 years. Great place with super honest and friendly people! Everyone is very knowledgeable.

These guys are awesome!! Someone recommended them and now I've been coming to their shop for the last 4 years - they never disappoint. My vehicle is older and definitely needs maintenance so with that in mind along with my limited discretionary income they have been incredibly insightful on which maintenance issues needs to be fixed immediately. I recently had a new steering wheel pump put in and noticed something wasn't right after a month or two. Every time I would turn the wheel I would hear a loud roaring noise so when I brought it back in for an oil change they checked and found the pump was bad, the part was warranted and didn't cost me a dime. These guys take the time and explain how different parts make your vehicle run. read more

When I moved here, I needed a shop to work on My Beamer and these guys have done the job! Joe and the team are super friendly, knowledgeable, and quick! I highly recommend, they have never let me down read more

My family has taken our cars to Arizona Import Specialists for as long as I can remember. When work is needed, we always call Joel and his crew. The reason is very simple: we have always received quality work at reasonable prices from a team that we trust explicitly. Whereas some repair shops guess at diagnosing a problem, Joel and his team make an exact diagnosis and then fix the actual problem. No guess work here only honest hard work! I couldn't be happier with the service my family has received over several years! Roger H. Mesa AZ read more

These guys were great. I dealt with Mike. He was very direct and honest. They inspected my car and told me what my options were and how much everything would cost and what they recommended. I really appreciate their help and will definitely be back with any services going forward. read more

We've been very happy with this shop for over 8 years, so much so we drive across town (25+ miles one way) because we trust Joel and his employees. Great service, courteous employees and affordable repair prices. They don't try to oversell services but will always keep us informed of what needs to be done next. Having a repair shop with employees that can be trusted is very important to us. They definitely go the extra mile and will continue to get our business. read more

Can I just entertain you with a little story about a girl growing up with her 1983 Audi 5000S? She loved it so much, she kept very good care of it. After all, it was her uncle that worked on it since it was purchased, and it was previously owned by a very elderly lady who never let it see a cloudy day. But then this girl decided to move to Arizona. Right away she began calling around for a trustworthy mechanic... Joel and I got into a fight in our first conversation when I asked him if he would refuse to take the advice of a girl. I never got into a fight with him again. AZ Imports does no outside advertising. They enjoy a steady stream of returning and new clients on referral-base only. The first couple (five) times I went in, I knew exactly what was wrong with my baby. He diagnosed everything correctly, showing me the parts that were worn/ exploded and then showing me the part he would use to replace it with. After 5 years, I trusted him and his team (even after they absorbed Bills Beemers) with every rattle and knock my encroaching-upon-historic vehicle suffered. I haven't been able to duplicate that level of dedication to and integrity toward car repair since I moved out to California. I trusted him like I trusted my uncle. He even kept my car for two weeks when it had a fuel leak and was a fire hazard. I probably owe him my life for that. He worked with my tiny budget (of a full-time student) and patched up parts when it was (possible and) too expensive to buy them new. If he ran into a problem, he would consult all of his sources from his East Coast upbringing and work on it until it was running perfectly. read more

It is absolutely refreshing to find a mechanic who is honest and doesn't try to push unnecessary repairs on you. I trust Joel at Az Imports, if you're looking for a good mechanic in Tempe I couldn't speak highly enough about them! read more

My car was over heating badly so I took my car in to get it looked at, Joel the owner was able to diagnose the issue fairly quick and get me a reasonable quote to get it fixed. I didn't have the money at the time, so he put some coolant in the car to get me by but recommended I get it fixed ASAP. The coolant was enough to get me by and helped me out a lot. When I was able to afford to get it fixed first place I went was right back to him. The service was amazing and the staff friendly. they come highly recommended from me! read more

I brought my Audi to Arizona Import Specialists after it failed the inspection and emissions test. Before I even got it there, Mike spent a while on the phone with me looking up codes and offering wisdom. Once there, we had many conversations about what he saw, what was worthwhile to fix, and what was not. Because I received such an honest and complete evaluation, I was able to decide to buy a new car instead of repairing what I brought in. They even offered to inspect a used car for free before I purchased it. These guys know how to win over a customer for life! read more

So...I haven't even started the actual repairs to my Audi yet....but that's the GOOD part! Based on my experience so far, I know my car will be cared for and taken care of the same way I have been which is amazing! The service I have received is way beyond what I know any other place would give and beyond I KNOW what they even have to provide. I came in with my nightmare (see Berge Mazda review) and without even beginning the work, they have already earned the highest review I could give! The communication all the way through the process so far is outstanding. They explain what they need to do, why, the best way to do that, what my options are and the different scenarios involved. I bought a car and within 6 months, it's undriveable. My frustration is overwhelming but Mike has helped to advise me on talking to the dealer and the warranty company (niether of which handled anything correctly at the time I bought my car-SEE BERGE MAZDA REVIEW!!!) so I can get my vehicle repaired with the extended warranty I purchased and with as little out of pocket expense as possible. From all the positive reviews, I see I'm not the only one that they go above and beyond for but that consistency in service is not easy to maintain! Everything Mike has told me has been true and accurate and honest. They are professional but friendly and down to earth. I called in when Mike was out and Joel knew exactly who I was and my situation. The personal attention they provide is such a relief-especially considering what I have been dealing with! I know as long as they are there and as long as I have a vehicle that I need repaired, I will never go anywhere else! read more

After a road trip to Seattle last November my 2002 Subaru OBS developed a horrible knocking noise. As the car had just been serviced while in Seattle I was a bit peeved. AZ Imports diagnosed, fixed and dealt with the original service station in Seattle and had the car back to me in a day. When the car started making the SAME noise a month later, I brought in back in to AZ imports. The car was dropped off and repaired the same day and I've had no problem since then. The service is fast, honest and upfront. read more

Very happy that AIS was able to squeeze me in before leaving my daughters car in Tempe and flying home. I found them to be honest, efficient, and extremely helpful! As I said, I called the morning of and they fit us in to figure out a rattling noise. When discovered that the new brake calipers (done in CA) were not tightened on the right side they took photos and gave them to me to bring back to install place to get a refund for their very small fee of $50. We will definitely be using AIS for any repairs in AZ! read more

My A/C broke and need to have it fix during hot season. Brought my Honda Civic EX there and they fixed the A/C issue by replacing Conpresser, Condensor, dryer (dehydration), flush A/C line. I also got timing belt and all other belts replaced at the same time. Thus far this place seem to ver a good place and happy with the repair. read more

My search for an honest and quality Audi repair shop is over! Arizona Imports thoroughly inspected my high-mileage, late model A4 and gave me a fair estimate for the various items requiring repair. I knew my car was on it's last legs, but really did not want to trade it in yet. AZ Imports helped me prioritize the critical items within my budget to get another year or so out of the car. (Yes! I love this car.) I will definitely give AZ Imports future business. Note, I waited two weeks (about 200 miles) before writing this review. Everything is still running great! read more

We have an Audi A4 '99 and with all the problems it had we were thinking of selling it. Referred by a friend I took my car to Joel & Melissa and they fixed. They did an awesome job and followed up on the repairs etc. Now we are going to keep this car for another few years now!! -SG read more