I haven't written a Yelp review in a long time, but was so upset yesterday I had to now. This is specifically in reference to the 4th st. & Griegos location of Garcia's. Since the pandemic started, we order a bulk family meal every Sunday and try to support local as much as possible. Yesterday we chose Garcia's. I have an underlying health condition, so we do curbside pickups only. We try not to do deliveries if possible to make sure all the money goes directly to the restaurant.
Yesterday, we placed an order (as per their regular menu) for 12 chicken flautas and some various sides like rice, beans, etc. The order was placed at 1:00pm with a pickup time scheduled for 1:45. We were asked for name and phone number. At 1:45 we arrived at Garcia's and parked in one of the specifically numbered curbside pickup parking spaces.
We followed instructions and called the number to say we arrived and what space we were in. After 15 minutes, and observing everyone else around us getting their orders - in fact one car had received their order, another car parked in that same previous space and got their order also - my other half decided he was going to have to go in to find out what was going on. After almost another 15 minutes of him being inside, I started basically having a panic attack. I was shaking and crying. There is a reason we only do curbside as well as a reason indoor dining is closed, and I did NOT want him to be inside so long. I called the number again, and a manager said she would look for him.
He finally came out and he was visibly upset as well. He said they told him "it wasn't quite ready," took his payment (they did not have on line ordering/payment working), and told him to wait right there. Clearly, they had not even started the order. Everything we ordered should have basically been cooked anyway and just needed to be packaged, except for dropping the flautas in the fryer real quick. Keep in mind, it had already been an hour since we placed the order! They had our parking space number, and our phone number. They should have apologized, and offered to bring it ASAP to the car (and probably offered to bring something to drink out for free). NOT ask him to stand inside and wait. This is sooooo dangerous right now. The manager was well aware of what was going on. She should have made sure they stopped and completed our order right away.
When I called her back upset and crying, she said the person who took the order did not write down the time, so they didn't know when to start it. Well, you had our phone number, so you could have called and asked. And, even if not, when we called and gave our name and parking space, there is no way it should have taken another half hour total. It was not a cheap order and it was already paid so he didn't leave without it.
The manager said she would talk to staff and that she would call us back about it. (Why, I don't really know, since I will never be going back there.) Anyway, she didn't follow through with that either. She just wanted me off the phone and didn't want to deal with it. When we got to the house, I picked up the bag and saw a receipt with the order time of 12:54, and in BIG BLACK SHARPIE 1:45 written on it. So, the person taking the order didn't write down the time, huh?!?!? Wrong. I took a pic of the receipt, but don't want to post it here because the phone number is on it. Yep, the phone number is right there with the damn time as well.
This type of service would be bad at any time. But this is unbelievable right now. It's not only completely dangerous for the customer, but for their staff as well. I hope this never happens to anyone else, but since they didn't seem to take it very seriously, my hopes are not that high. read more