I never make reviews but the time I went to this store made me very irritated, the process for returning or getting a controller is very difficult, I ordered a controller online from GameStop and only had trouble since, package was never delivered to my house so I had to go to fed ex myself to get it, than when I got it, was not working with the bumper, so I went to exchange it and only got a controller back while paying 10 additional dollars for it. Mind you my device had all the paddles and extra thumb sticks and now I got just the controller and now need to get paddles again very frustrating and unfortunate. NEVER GOING AGAIN read more

This is the best-run GameStop in the valley. No, the best-run game store. Exceptional customer service. Can't recommend this enough. Ask for the GM, he'll get you straight. Experienced guy, and he understands that we just want to play games. Will be coming back for sure. read more

I was just in the store to trade in towards my Nintendo Switch 2 and I was met with a condescending comment. "Oh another trade in." And an associate telling someone on the phone that they have to bring their trades in tomorrow. I worked for EB Games and Gamestop back in the day. Those comments would never be acceptable as they are bad for business and their used games/console business. I and three other people walked out. There's enormous opportunity to train your staff to to better help the business. read more

They sold me a gamestop switch 2 grip when i asked them for the nintendo branded version. Garrett lied and then used the store policy to say im stuck with my mistake.. but he lied and hide info that the grip I was looking for was actually out of stock. He made zero effort to correct the mistake. And he likes to like my reviews as if i care but all it tells me is that he has nothing better to do than harass people who arent coming back to his place of work. Hes taking the time out of his offtime to beef with customers online and thats weird that he still playing dk bananza. Bud weve all been done with it for a month now and thats still the game your wasting your work day with. He stole 35 bucks but i just renewed my gamestop pro membership last month.. and bought my switch two last month. This store will not receive another dime from my account because im being harassed online by their workers. All because I said the employee refused to inform me about them being out of stock of a product I wanted while tricking me into buying the gamestop version. I cant stress enough that i just renewed my membership. Hahah it doesnt bother me to realize we arent hitting quotas. It doesnt bother me when the owner knows certain employees drive away business. I dont think one star is fair. It should be zero stars read more

I've used came to stop for years. Lately the company has gone downhill in my opinion. Stuff like expansion cards for consoles are hardly ever in stock. As far as aftermarket console controllers they're almost never in stock. I went to trade in my Nintendo switch first generation and they offered me 50 bucks bookmans music and entertainment offered me a hundred. They are obviously underpaying for equipment that they're going to overcharge for once it goes on their shelf. That to me just shows greed. The answering of phones when you call it's a 50-50 chance your phone call isn't going to be answered. Honestly I devoid the place and just go and buy directly from the manufacturer. read more

Showed up at noon (when they open) on a Tuesday to get something. Store associate rolled up at 12:05. Put a handwritten sign on the door at 12:10 that said "open at 1:00" read more

GameStop - Sign that says open at 1 - Video Game Stores Near Me - Phoenix, Arizona

Manager really needs to do their job and inform the employees of what items come with their products. This is my third time trying to sell my switch here and they keep trying to take off value FOR ITEMS THAT DON'T COME WITH THE SWITCH! Corporate will be called and this will be fixed. read more

I'll start by saying this was the most uncourteous visit I've ever had to a store. I'm not a big consumer or expect much, but when I'm treated like dirt at a business I'm going out of my way to leave a bad review. Waited for them to open and unlock the doors to get a copy of a new release, employee did not open the doors or welcome us, not even a smile. After being pelted with a smell of musk and still air I was informed the game I pre-ordered wasn't in stock. Monotone, no apologies, no excuses, just pure apathy from the employee. Dude did not care. read more

The manager needs to learn how to deescalate situations rather than escalate them. Very unprofessional and have reached out to corporate.

GameStop is not the first place I go to when I'm looking to get games. As an overall company they can be more pricey than other outlets or local spots. However, occasionally, they can have great deals/competitive pricing. It just depends on the specific title or accessory you are looking for. When I do some research and decide to get something at GameStop, this is typically the location I'll come to. It's smaller than others and can be hit or miss when it comes to customer service. The good thing is you can check online to see if they have what you need available before stopping in. I've come here when it's crowded and the line takes forever and the employee is clearly annoyed/over it. I've come here and been ignored - not even greeted when I walked in the door. I've come here and had the employee working spend more time chatting with friends or regulars then trying to help me make a purchase. I usually don't really care since I'll know what I'm looking for anyways, but it can be off putting. However, this latest visit was totally the opposite. I was promptly greeted and asked if I needed help with anything or was looking for something specific. I mentioned title I was looking for, the employee quickly looked it up, quoted me the price for a used copy, and pulled it out of the cabinet behind him. I paid and off I went. It was an easy transaction and a pleasant one. Overall, you'll never know what you are going to get here. But do some research and don't be afraid to stop in if they have the best price. read more

This place is awesome, the workers are super nice and helpful. They literally have everything I could ask for.

Maybe who ever has control over the open to close hours on yelp could update them? What's the purpose of making people think you're open an hour before you actually are. I'm sure the management here gets on there normal staff for not doing what they're supposed get they can't handle something as simple of this. What a complete waste of someone's time. Don't ever go to this store. They're lousy and not very knowledgeable anyhow. read more

My experience at any gamestop is never really pleasant but this was by far the worst. We were in the parking lot of walmart ready to go in and get a ps4 gc. We decided to go a bit out of out way and give our money to a smaller business and we made our way over to the tatum gamestop location. They were under staffed and the guys was super overwhelmed. He was doing a refund on 1 register and the other he was doing something else which made is not available to use. After about waiting patiently for about 20 min or so he tells us he can't ring us up. I guess I'll continue to buy on Amazon instead of supporting brick and mortar stores. read more

This place, is a joke. My son and I went into this location to purchase a plushie. One of the dudes working there had the balls to enforce social distancing while his mask wasn't fully covering his face, his nose with all the boogers in the world was exposed and they were taking forever to get people out. You know the spend less than x amount of time inside. Complete joke of an establishment. Lost my business forever. read more

If I could give them a zero star, I would. I called to inquire about the PS4 bundle and was told they would hold one for me. I rush after work to pick it up only to be told they sold it to someone else. I understand if they can't hold it because of store policy. read more

Horrible sales reps who have no idea what they're talking about. And the store smells like cat piss.

I feel bad for the guy that manages this place. Every time we have gone in there it's dead and this fella is so desparate to get us to buy something. He actually said "you would be stupid not to pre-order (this game)." Calling your customers stupid is not a good way to make a sale, friend. It gets two stars because it's a good place to take *newer* used games. If something is on their "Wanted" list they will give you good trade credit for it, but otherwise, don't give him a cent. read more

I want to say this staff is amazing. Each visit, it never fails to have awesome, welcoming staff. Thank you Paige, most of all. You go above and beyond for each customer.You all Thank people for coming in even if they do not purchase. I witnessed it as I was paying . No personal opinions or discouragement from this place. You ask they tell. Nothing but positives here! read more

Well I can see there has been no reviews for this locale in awhile.....so let me just say things have improved.I really like the customer service I receive each time I visit.....not to mention they are always trying to make sure you get a pretty good deal. They don't do any real "hard" selling and I appreciate that.....however they do try to get you to take the store credit rather than cash. Personally I don't mind taking the store credit because you can get some pretty good deals when you do. I don't buy used games much and I don't really trade many things but when I do this is my destination of choice. Eat, Drink, and be Merry my Friends!!!!!! read more

This is a great store. I'm new to the video game world and they are extremely helpful. They even sent me to another store to buy a particular cord when their power paks were more expensive. Their reward program is also worth it and you can track the games you own and even set a up a wish list. The kids are having a blast here! read more

I've been here a couple times to get my shopping done, and for the most part they've gotten the job done. They have a decent selection of games. My only gripe is that the store is a little tiny compared to other locations, but other than that it's a solid Gamestop. read more

I should start by saying I'm not a big gamer...I'm pretty much a gaming novice. I called about a certain game I was interested in buying and they were very friendly and helpful over the phone. I was pleased to discover Game Stop was by far the cheapest place to find the game I wanted. Later when I came in to pick up said game, they answered all my questions and helped me find a few more games I might be interested in but they weren't pushy at all. I appreciated being spared the hard sell. A few hours later called because I was having a small issue with a game and they were very patient and helped me figure out the issue, which was completely my fault. I felt bad for wasting their time, but they made a great impression by how far they'd go to help a customer. I will definitely come back here for all my gaming needs. read more

Nick would not shut the fuck up we were in there for hours the store was so hot but at least after 25 minutes I got the one single game I came in for read more

Went in to get the new super smash bros for wii u! Guy was nice but had no answers to my questions about the new amiibo figures and told me google it. Thanks a lot. I like GameStop but would be nice to know what I'm doing since all the games require extra things now. read more

We are done with this company. Every time we step in any of their stores we leave disgusted by their prices and rules. My son in law was shopping with my 16 year old son. He tried to purchase a rated M game. The cashier refused to sell to him because he was shopping with a minor. That is ridiculous. read more

This Gamestop is not bad. The people who work there are nice and helpful but can be creepy at times. I'm not sure if they are bored or whatever but there have been several times were they have had weird conversations right in front of my games. I've been going to this Gamestop since I was a kid and I've never had a problem with this store. The reason I decided to write this review today is because I went in today and it smelled like farts. Be careful y'all and prepare your nose if you ever decide to come here because it might smell like farts. read more

Always a good time in here. Gamestop is what Gamestop is but the people here make it why I come were. Come in and ask for Sarah. She'll take care of you and always greets you with a smile. read more

I am a total non-gamer and came in with my kiddo who was looking for new and used games to check out. The customer service is FANTASTIC here. And more specifically, Sarah is AMAZING. So much so, in fact, that when it comes time to buy a new gaming system this Fall, this Game Stop will be the only shop getting our business. Who am I kidding? They'll be the only shop getting my gaming business for everything! They offer great advice on what games to get and which to skip, they patiently answer 10,000 parent and kid questions, and they're super friendly throughout the entire interaction. If all local stores boasted these kinds of employees, I'd never shop online. Well at least now we have our local go-to gaming store we can always count on! read more

Expect what you would expect from any gamestop. The reason it gets 5 stars is because the girls that were working when I went in were very nice and super fast at the transactions. read more

First time at a game stop and will be my last. Came to do a trade in. Unfortunately I made the mistake of factory resetting my Xbox before I came. The clown at the register insisted on doing all the updates and installing a game before they'd let me finish the trade. The system works great. No clue about customer service. Even called his clown manager. It's really amazing how this place is still in business. No such thing as customer service. Save yourself some trouble and buy it same day shipping on amazon. read more

Best staff ever! Sara and Hayley made sure that we got maximum value. Very helpful. This is why we always come here!!

I went into Gamestop interested in buying my 15 year old son a few games for his Birthday. Jenn, the manager, helped me pick out three games and all three games where a hit with my son. Thanks for the great customer service and the insight into what is a "cool" game. read more

I dont know why but the man the manager is always so rude to me. First he didnt give me near correct change and I just shook it off as a mistake but when ever I go in there he would always just shoot a nasty attitude at me. He has even once refused me service and I have never even had an actual conversation with him so I have absolutely no idea what his problem is. This place used to be better but honestly I find better service at a different gamestop. read more

I used to really like going to GameStop, but that has changed! My husband went to buy a new controller and the guy at the counter told him about some coupons he could purchase toward a new controller. He bought them and when he went to check out, they could only be used for a pre-owned controller. He bought the controller and the employee said, "you can bring it back within 30 days if there's an issue and you can get a new one." Forward a few weeks and...imagine this...the controller started to not work. I brought it back to this store and asked the guy if I could just purchase a new controller. He told me, "you are past the 7 day return and now you are in a defective stage and have to get a pre-owned one." Ok, I did. Got home and the adapter for the headset won't plug in...and has caused issues with our other controllers. I brought it back the next day and again asked if I could just get a new one and to pay the difference.... Wrong question...holy attitude batman!!! "It's no wonder this broke, the Xbox is a junk console as well as all the things for it." Ok, I see you are a Playstation guy... "I'm going to get sick of you, so I'm just going to get you a new one." Alright, thanks.... As he was ringing up my purchase, "just to let you know, I'm going against my stores policy to appease you guys." Well, Chris....thank you for doing your job, I guess. Isn't that what customer service is about?! Making the customer happy?? If I am still paying the full price of a new controller...AND you have another junk pre-owned one to pawn off to some other lucky customer...what's the difference?! I will be going to Best Buy from now on. I get treated better and they give you more money for your trade-ins... Worst place ever! read more

My mom came in hoping to buy a new Xbox One Slim and the Minecraft addition it came with. She was almost ready to buy until one staff member decided her questions were stupid. She was curious about the storage ability and the difference between the Xbox One slim and the Xbox One original. The employee, who was a rather older gentleman with spiked hair, name unknown, (not introducing yourself to customers is a little unprofessional, but that's personal nitpicking, not anything super annoying), told her that buying a new Xbox One is stupid and that a refurbished one is just as good, and that being interested in the slim is as equally stupid. My mother was interested in buying this as a gift for one of our family members so buying a new one was more of a gift qualification than any real issue. But, come on, she came in there ready to buy a brand new one and the employee decided that this was most dumb thing he'd ever heard of. Before she left very displeased with her provided service, he told her that the new gaming system coming out next year would make her purchase obsolete and that buying anything she described was a waste of time. We have actually been long time customers of GameStop, and normally the employees are very nice. However, after this we plan to take our business elsewhere. read more