There was a mix up earlier this week with a Switch2 that I bought as a gift; I ordered a Mario Kart bundle and was given a standard Switch2. I did not realize the mistake until I handed handed the gift over. I called the store about it and came in earlier this afternoon to get things resolved. The two associates on duty really went above and beyond to help me get the mix up sorted out and to make things right. 10/10 customer service, this will forever be my go-to Gamestop. read more

GameStop - Video Game Stores Near Me - Irvine, California

Had a great experience at this Gamestop. Everyone here was pleasant and very helpful. Huge thanks to ASM Lucy for helping me out with my trades. I live somewhat far from this location but she made the trip well worth it. I plan on coming here more often just for the amazing customer service. read more

I called ahead to ask for the price of the deluxe version of a game, and the employee confirmed it was $39.99. I went into the store about 15 minutes later, but when I got there, the same employee told me the price was $49.99 without even scanning the item. I mentioned that the deluxe version was listed as $39.99 on the GameStop website, but he said they don't price match their own online store. This was frustrating because I had already confirmed the price over the phone before coming in. It felt misleading, especially since the in-store price was $10 higher than what's listed online. This store does not honor prices from GameStop.com, and my experience was disappointing. I will not be supporting GameStop moving forward. read more

GameStop - Price on Gamestop - Video Game Stores Near Me - Irvine, California

I think the employees are over dealing with customers and pokemon drops so they came up with an elaborate scheme to give the finger to the company that gives them money to exist. In today's market I understand waiting a few hours being line to get whatever new product GameStop decides to release before the store opens. The wrench the employees tossed in was having to wait a few hours after the store opens to actually purchase the item. I was 27th in line according to the ticket given to me and they were only able to get through 11 people after an hour of being open. I decided to cut my losses after waiting 2.5 hours and leave. The 100 lb woman guarding the door making sure everyone behaves instead of ringing people up seemed to be feeding off of customers getting impatient. Well you win GameStop employees. Call out of work, take 10 minutes to sell one pack of pokemon cards, and let everyone know you are working as fast as you can to get customers to never come back Unless you have 4-6 hours to wait in line for 1 item. Save yourself the time and frustration and pay the extra $20 at a card shop. read more

Nick was a super chill guy, gave me and my friend a free pack of trading cards and a obito card. Fun environment everyone there is interested in talking to you about games and cards. Awesome community. read more

This place says it closes at 9pm on the door, 7pm on the website. I show up at 640 and the doors are locked. Girl with an iPad is walking around clearly intentionally ignoring me. Guessing looking to clock out early. read more

The people at this location are second to none! They are all super friendly, knowledgeable, and always help when needed. I went in one day, the next time about 3 days later they remembered me by name, and treated me like I was one if their good friends. I love walking in here! read more

They left me on hold for 45 mins for one question I had to ask! Unbelievable. They still helped me out, thank you.

Was in line for the Pokemon card event, the employees made it fun and smooth!! They limited the amount of people inside which made it easier and more efficient! read more

Nicholas and mayron made the process of preordering a switch easy and very organized. They answered all of my questions and were so helpful and kind. This GameStop is def the best shop around this area. Highly recommend. Thank you Nicholas and Mayron!!!! :) read more

GameStop - Video Game Stores Near Me - Irvine, California

Nick and Meyron are so kind and helpful! Great location came here for Pokémon game release night

Horrific handling of the Pokemon shiny giveaway event. They timed the event at the same time new Pokemon cards were being made for sale, so the line to wait for this giveaway was over 2 hours long. They also only let 5 people in the store at once, with 4 cashiers, and only 2 of them actually doing anything. At one point they were handing out the giveaways to the people that were LAST in line. Absolutely horrible process, and those who just wanted to get the giveaway were forced to wait in the 2 hour line along with anyone who actually wanted to buy something read more

This was my first trade-in experience, and it couldn't have gone smoother! I came in wanting a PS5 Pro, and the app showed one in stock. Naomi was incredibly helpful--she thoroughly checked my Xbox One S and the games I brought in, ensuring everything worked. I double-checked the trade-in total against the website, and it was an exact match--almost $200 in credit toward my PS5 Pro! Before trading in, Naomi confirmed the PS5 Pro was still in stock, which was a relief. After the purchase, she also let me know about the Pro member discount on PlayStation Network cards--something I had never been told in my 8 years as a Pro member! That was a game-changer for saving on future purchases. Every interaction at this store has been positive. While some reviews complain about the store closing early, maybe try calling ahead? Don't let that overshadow the amazing staff and service. Naomi and this location are top-notch! Highly recommend. read more

The manager Nick, Myron, and Jeremy are so awesome!! They really helped me out finding some pokemon cards and we're super friendly. Def the best GameStop location I have ever been to! Thanks guys! read more

As a company you think answering the phone would be a basic practice and priority. Kind of ridiculous that out of 10 calls to get a basic question answered. That not a single call has been answered. read more

Well we came back again and I gotta tell you that I am very pleased with and thankful for the customer service It's very valuable for a business like this to have strong customer service performance. It matters a lot when people come in ready to buy but really need that patience understanding professionalism to find out what we need and want We got that today a young man named Sebastian he did such a great job straight up champion performance all while the store was busy and packed with a thousand questions thrown at him Bravo and thank you read more

If you ever think about pre-ordering something from this GameStop, don't do it. It's a complete and utter disaster . No organization!!! I pre ordered switch 2 so I wouldn't have to wait in line for an eternity. 5h wait to pre order and 5 hour wait to pick up craziness!!! I should have just got here with the walk ups, there line and number came up first . It sucks cuz the employees seem nice. Get it together GameStop !! Taking my bruises to bestbuy next release .. not a value at all . A loss of time and I was really upset that there was no special release gaming or raffles like I was told over the phone when they called me to let me know of the pick up event . read more

The employees are great! Got to buy some pokemon special boxes with my father. met some nice people in line too. read more

Anyone giving this place a good review was most likely a friend or pressured. Horrible management. I would no star this location if possible. Do not do preorders here if you're looking for anything. They are highly unorganized and try selling you "mandatory pro reward membership" in order to do a pre- order (which is false). 3 lines formed and no staff outside. You would think these last open locations would do better to try not to get shut down. Looks like this location is looking forward to it. A group of us preordered Day 1 , when we went to pay our switch to get the finalized receipt. we had to wait in a line while new preorders were given priority the day of??? Later we found out that they were trying to make sales off of "mandatory memberships". Complete bull. I got there at 6pm and waited till 10:30pm to pay a receipt?? Absolutely worse preorder experience I've ever had. Our whole Group that preordered in April couldn't believe what they were doing. One of them even called corporate to let them know about the experience. read more

GameStop - Video Game Stores Near Me - Irvine, California

No issue with the workers just how this one is managed. 2 workers today with only 1 being able to use the register. This resulted in a long line . Waited about 20 minutes as some customers had issues with their transactions as the machine went down. The issue is after waiting the 20 minutes I get presented with 2 issues, the new copies I wanted, 1 was gonna be the gutted "new" and the other they did not even have. Someone left the game and tag on it still there. If we're going to have one additional person in the store who isn't focused on registers I'd like to think they can be utilized with flow. Other stores have easily gotten games ready for purchases to help with this. Overall just a lack of leadership. Employees seemed to be doing what they are instructed. Just looks like they're limited with one just folding skirts and arranging some games for go backs read more

They NEVER pick up the phone. For the last few times we have been here, we have found a game we want. However, when we go to pay, we are told they no longer have that game for some reason. Resulting in a long process refund. Today we bought a pre-owned game, WWE 2K15. When we got home it didn't work. We are unable to use this game. I refused to pay basically the full price of the game for the warranty price, so we are now screwed. I would not recommend this store. read more

First time at this GameStop and I was extremely impressed! As soon as I walked in the door I was greeted by the manager Nick, setting the tone for great vibes! The store is also highly stocked with anything gaming you need! I highly recommend coming to this location!! Sincerely, Matthew Wooldridge read more

Amazing customer service! We came on our lunch break and they were able to help us quickly and effectively!

This is the most amazing GameStop. The workers are so nice and really care about their customers. I know Pokemon is no longer a Kids game but this store really loves the kids. Myron (sorry if I spelled it wrong) is such a great guy. My son was so sad Pokemon is always sold out. He was so kind and made my son so happy. Just an amazing store and worker. Best GameStop. read more

Dysfunctional & poorly handled Pokemon Event Code Distribution. Earlier in the week an employee mentioned the Shiny Pokemon Distribution codes would be distributed to anyone requesting on launch Friday, but the day of, they made all people wanting a distribution code wait in the same line as people wanting the new Pokemon Box, Lorcana Box & Magic the Gathering launches. Simultaneously making people wanting on the distribution code wait with card enjoyers was poor management. Additional, 1hr into waiting the employees on a spur of moment decided to start giving the Pokemon distribution codes to people in the back of the line causing an uproar with people who had been waiting over an hour in the middle and font of the line causing them to them to stop. Eventually everyone had to wait to go into the physical store. They were only letting in 5-6 people at a time impacting flow and overall peoples experience. Overall a poorly managed, time consuming process for a promised distribution code that several employees said would be distributed by all employees freely. read more

Great service they even provided me a free silver tempest pack for free out of his own collection. They have a great variety of product all the time and they provide great deals on figures, playmats, and more. Especially Nicholas and Mayron they provided probably the best service i've ever witnessed with pokémon these days. Was such a great experience! read more

GameStop - Free silver tempest pack - Video Game Stores Near Me - Irvine, California

If you're looking to get yourself or kids in to gaming, you need to visit GameStop. It's easy to make costly mistakes buying things you or your kids won't need. Instead come here and they have someone right away to help you with any questions or concerns you might have. I just bought a switch after being in the store and asking Adam 100 different questions. My daughter is super stoked on the games that Adam recommended. Couldn't be more happy! Also, if you buy used games you can take them back within 7 days. Great security for someone that doesn't know games and might buy something they don't like. read more

GameStop - Nintendo switch purchase. - Video Game Stores Near Me - Irvine, California

in all honesty this gamestop has some of the coolest staff when it comes to card drops, i didn't pick up anything, but they have a good selection alongside carrying different and cooler items more geared to the local community than other gamestop's would, and i love that! would recommend this one if it's in the way! :D read more

Incredible team of people that are knowledgeable about their wide array of products. Solid selection even on older titles with a fair price point. read more

Although small, this store has some of the nicest staff and awesome service. During this crazy time for Pokémon cards, this store has helped out in my quest to catch them all . read more

Don't give the employees here your account information. They will steal from you Thieves work here and District Manager ignored the issue. read more

Arron was stellar, had lots of patience in helping me get my new system and game. But more than that, he delt with this extremely rude customer. When I entered the store I started browsing but there was this customer that was giving Arron a hard time for at least 20 minutes, he was probably there before I arrived too. Arron did an excellent job explaining why he couldn't process the refund to the customer but they would not have it. Customer talked down to Arron, called him a bunch of names, and tried to demean him as a person. Arron, thank you for helping me. You never deserve to be talked to like that Arron. You even bounced back and were very friendly and knowledgeable for my questions and gaming. Rockstar. Eleven out of ten customer service skills. read more

Spectacular service and the manager Nicholas was extremely knowledgeable and helpful. Even with high demand for products selection was great and the value was exactly what i needed. would 100% recommend. read more

I submitted my cards to PSA with Arron and it was a great experience. He's a collector and player too so our conversation was easy while going through the submission process. I'd recommend submitting with him because he was helpfully and informative. I'll be back in a few weeks to pickup my submission and will update my review. read more

Great customer service. They were able to remain organize and patient with their customers, while also being friendly.

It was my first time coming to this Game Stop location and it was a wonderful experience. Adam and Arron were very helpful, knowledgeable, and friendly. Adam answered a lot of questions I had and it allowed me to make decision on what system and games would be best. I had a larger order that was a bit heavy, and instead of my having to make several trips to my car and back inside the store, Arron helped me to make the process seamless. Thank you so much for your help, Arron and Adam. I will be back as a result of your wonderful service. read more

Sent in my cards for PSA grading at the store and when I went to go pick up my cards FIVE WEEKS ago one out of my 10 cards was missing. This just so happened to be my most expensive card! I keep seeing my cards go up in value since the point of when I was supposed to pick them up and I am very upset that GameStop has yet to help me resolve my situation. Today I went into the store yet again only to have them tell me that I have to deal with this through PSA, but I have no way of getting support through PSA. And... the store still has my nine other cards that they have kept until they can "figure out" my situation, which they have been unable to do so. I'm very disappointed with the customer service here and hope that I will get a resolve soon. read more

Female staff member appeared irritated when asked about estimated arrivals for PSA submissions. Did not care to listen to my questions and referred me to check my emails instead. Unhelpful. read more

This store is honestly lovely. Everything was clean, organized, and neatly labeled. There's a ton of stock for collectibles and games, which was awesome. I was in for a few minutes to trade-in some new games, which was very efficient and easy. The staff are super friendly and knowledgeable. Worth a stop, and I'll definitely be back! read more

Not gonna lie, the workers seemed really indifferent and it was clear they didn't want to be there. Called yesterday to see if they had any of the new Zelda game in stock. Tried four times over the span of an hour, they never answered their phone. Stopped by to purchase, only a single mom/child in the store with two workers in the front. Questioned why they weren't answering their phone and they just said "wish we could turn it off, it's busy since it's a launch day." So despite me being the only person in the store after the mom and child finished, they still couldn't answer their phone. Big yikes. Two stars for having it in stock, I guess? read more