Deserves a zero drove here and they were closed. Closing 2 hours early seems like a norm lately.

Not sure what's happening at this store to be honest. Called ahead to see if they had a crown zenith ETB in stock as it said they only had one left online. Worker says they have it in stock. I get to the store and there are FIVE workers at the desk. I ask one of them if they have it in stock. One of them says they don't. Drove 35+ mins to this location just for them to not have the product they said they did. Not only that, but NONE of the five workers were competent enough to see that they weren't in stock. How is that possible?! read more

Came here looking for a toy for my kid. Was greeted by both reps when we entered. They helped us look for the toy my kid wanted in the store. When they didn't carry it, they helped us search their database online the helped us locate the item in another store. Definitely 5 star service. read more

Aaron helped us out with buying collectibles! He should get a raise! He was very welcoming and kind.

I've been to quite a few GameStop and this store by far has the worst customer service! I tried to return brand new unopened toys, well within the return window, they took the items and I was told corporate will issue the refund. Fast forward a week still no refund money, I called the store and were then told to come in and take the items back to ship directly to corporate myself because they can't process my return in-store. They turned hostile quick when I called their b.s. and asked for an explanation on why they can't process in-store returns, they brushed me off with their corporate policy spiel and hanged up on me. I took my return to another store, took 15min for them to process and refund my money! Save yourself the trouble and go to a different location! read more

Awesome service from the young lady (Kathy?). Since it was the pre-teen son who needed help with locating a particular item, I was able to observe her kind, professional, and helpful interaction. She listened carefully, heard his needs, and figured out how to order the right items at the right price. She maximized his savings with points and other tools. Once she realized my son was speaking up for himself, she engaged directly with him as the customer, not deferring to me or "humoring" him. Great experience! read more

love this location because they have a lot of really good deals on video games. I was able to find even some of the old Nintendo games that I like as well. They have a lot of games for PlayStation 5 even though a lot of other places have the game sold out. Plus the store is really clean. Even the floors are super clean read more

GameStop - Clean floors - Video Game Stores Near Me - Irvine, California

I used to be a frequent shopper at this location, but not anymore. After today, this location and GameStop as a whole has lost my business permanently. Due to COVID-19, the store is forced to do curbside pick up - which is completely fine. I'm okay with that. I went to the door and called the number, and the guy inside who answered said I needed to order online. I tried to order the game I wanted (Animal Crossing for Switch) and I couldn't place the order. For whatever reason, the website said it wasn't available for Store Pick up, even though I can see the game inside the store sitting there on the shelf. I called again, and explained my issue. The guy said there was nothing he could do and to try again. I asked if I could just hand him the cash for the game, and go from there since that would be a million times easier than ordering online, and he said no. Seriously GameStop? The guy is just sitting there in the back doing absolutely nothing. It would have taken him 30 seconds to just hand me what I wanted, take my money, print a receipt and be over. But no. He was too lazy to do that. And your broken website just didn't work. Meanwhile at Target next door, I walked in, got my game, and walked out with zero issues. Looks like I'll be shopping at Target from now on to get my games. As GameStop employees are lazy and don't care. read more

Employee in store was not helpful with return and stated it could not be done due to policies, which differs from what GameStop puts online as their policies. Confirmed with another store and there was nothing wrong with the return and the other store helped me out and seemed confused about why this location wouldn't process the return. Got taken care of at the orher store. Will happily drive 15 minutes further to get help at another store from now on. read more

I called to ask a question, and the person who answered was very rude and abrupt. This person should be grateful they still have a job.

Alright. I'd write the associates name who tossed my pre order on the table for me, but he shut the door before I could. Before placing my order online, I called to verify if the item was in stock. The same guys voice told me no he cant check and to just buy it on the website because that's the only way they're doing business- I said alright thanks. A little rude, but I get it. I wait for my order confirmation, then drive 20 minutes to this gamestop. I then call to let them know I'm there. (Mind you I'm 38 weeks pregnant and have to piss, I'm waiting outside.) He says because I dont have a mask he wont give me my item- the associate is a bald heavy set gentleman wearing a rick and morty shirt. I'm like dude please, I'm not even coming in, I just drove all this way- he says no. I proceed to wrap my sweater around my face, in which he replies that's good and then a minute later he creaks the door open, underhand tosses my game on the table, and closes the door. I usually do business at the Orange gamestop, and will continue to. This guys customer service is just a tad bit rude and power trippy. If he had some responsibility maybe he would be more sales minded, but he seems better at scaring off new sales than interested in closing any. UPDATE: Just got home. The game doesnt work. read more

GameStop - $20 for a used DS game that apparently was never tested. It didnt work. - Video Game Stores Near Me - Irvine, California

Not the worst GameStop location I've been to but definitely not the best. The manager is rude and condescending, has no customer service skills. Not sure how he was even offered a position to become a manager. I will not be returning to the Game Stop location for future purchases, the one off of Barranca is much better and has friendly employees. read more

I would have given them five stars but they didn't really have any games that were new they had all the old collections.

A very small GameStop, often times they do not have anything in stock. Not much of used controllers or other equipment. You may actually just buy your games from target next door because they most likely will have low stock. read more

Just stopped by on a Friday night to see if there was anything worth picking up. I overheard one of the employees trying to help a family find a PS game that would be user friendly for their young children. The guy seemed very willing to help, but was completely uninformed. The employee told this family that they could buy PS3 disc games and play them on the PS4. Rule#1, you should probably know that PS4 is not backwards compatible given the fact that you work at GameStop... Either the employee was grossly misinformed or taking advantage of this family in order to secure a sale... Beware of this location, especially if you're not well-versed in the video game culture as it seems they'll screw you over at this store. read more

I popped in here on an afternoon to sell them my PS4 since my kids were no longer playing it, Steve the gentleman behind the counter was kind and easy to work with. With a few minutes he had my PS4 checked in, and I received my store credit which was a LOT more than cash so be sure to always take that route if you plan on spending it on other games or consoles here or online anyways. A line started to gather behind me, and Steve was courteous and patient with me and the other patrons, handling being the only store rep with ease. A few minutes later he had me wrapped up with another Nintendo Switch controller and a few games for my kids and I was out the door with a smile. This is the reason why some folks enjoy coming into the store instead of the online ship to your doorstep experience because employees like Steve really made my day simple, in and out and exchanging a system very quick and effortless. I'll be coming back to this GameStop again soon, and popping into see Steve at the Shops at Mission Viejo store next time I'm down in South OC. read more

Poor customer service. I've been a loyal customer at this location for many years and this is my first bad experience. From the moment I entered the store and to the moment I approached the employee, he seemed very annoyed at me and my kids. This individual needs more customer service training. read more

I know my experience may not apply to all, but looking at some other people's negative reviews on Yelp, I know I'm not alone. I just spent the last two hours trying to make a return--something that should have easily taken just 5 minutes. I was returning items I purchased online, which I had the original receipt for, but instead of just scanning and refunding my original form of payment like most stores do, the "manager" Matt called customer service, claiming it was their new policy to get the online customer service to credit back my account. He said it could take up to 30 minutes. So, in the midst of a pandemic, I'm waiting in the enclosed store, trying to be patient. 30 minutes rolls by and he says, "they hung up on me" and proceeds to issue me a refund in store. What?! Why couldn't he do that in the first place?? 30 minutes of my life I'll never get back. When I look at the refund receipt, it's actually LESS than the amount I paid. I ask "manager" Matt and he says that the shipping is non-refundable. Thing is, the shipping was FREE because I ordered over $35. What?! So he straight went into his computer and price adjusted my items to basically CHARGE me for shipping?!?! So not cool. I showed him my original purchase receipt, but instead of refunding me the total purchase price I paid and should have received back, he said "you need to call customer service." Basically saying "FU, I'm not gonna help you." Why this employee was trying to swindle me out of the 5 bucks I was due is beyond me, but more than this, it was his rude and demeaning manner and tone that put me off. Literally customer disservice. After spending another hour chatting with an agent on GameStop.com (I called and the estimated wait time was insane), I was finally able to get the full amount owed refunded back to me. It's safe to say that I won't be shopping at game stop anymore. Next time, I'm just going to check Best Buy or Target--these retailers often offer better prices, but more importantly, their customer service is actually something I can count on. read more

Pretty sad that they separated spouses frome entering the store. I. All about safety during g covid 19 but I can't shop with my spouse? Pretty messed up id say. Merry Christmas read more

This is a pretty nice GameStop in the Marketplace, Irvine. I stopped by to preorder a game and pick up the latest Pokemon legendary card. They have a decent selection of new games and used games for purchase. I came here when I was hunting down a limited edition skin of a Nintendo 3DS last year. I was given a refurbished one at another GameStop location and was displeased. When I came here, they helped me make a better informed decision: I got the 3DS skin that I wanted, brand new, AND at a lower-price. The staff is friendly and helpful in this sense. I've seen the same guys work here for awhile. There was a long line when I arrived, as usual, but the staff here work as quick as they can (it takes time to turn in used games and get new ones). They were still friendly by the time I reached the front of the line despite the pouring children that frequent here. I quickly preordered my game and Kenton made sure to scan my game rewards card. Kenton gave my friend and I two cards for the Pokemon legendary promo that we were there for (one per) and also noticed I was wearing an Overwatch t-shirt so he gave me a free little, promotional figurine of Winston, one of the characters from Overwatch the game. So thoughtful! Highly recommend this location. read more

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Very bad service. Employee was not helpful at all. Order something for pick up and was not notified at all that they did not have my item was a waste of time could have gone elsewhere to begin with. Tried to purchase a different item but was told that they were accepting debit card when yesterday I went to different Gamestop location and was not told otherwise and got what I needed. If I could have give 0 stars I would have but unfortunately that is mot am option here. Will not be returning to this store ever. read more

Thanks the help Taylor...it's been hard to find the first gen PS3...appreciate your help and knowledge! Johnny Sakalis read more

Love this location! Staff is amazing! Kathy is the sweetest and so friendly. Joe and Matt are very helpful and kind. I called to pick up a game. They handed the game on the table in which is understandable due to the c19. It's great that they do that do safety reasons. Love this location! read more

Stock and inventory are either poorly managed and tracked, or employees keep the good stuff for themselves. Don't go to this location.

Honestly, I kept double-checking to make sure I had the right location to write this review. My experiences here have been amazing! I was shocked to see so many bad reviews. My two young (indecisive) boys had saved their money to each buy a DS. When we arrived, I was clueless. The employees were unbelievably patient! We were there for close to an hour. They helped my 7-year-old decide between a new or used one (he got a used), and my 5-year-old a game he could actually play. ;) We've been back multiple times now and the service has always been consistently great! I suppose if you're a serious gamer your criteria would be different. Me? I'm a happy mom for all the help! read more

Updating my review since the District Manager contacted me in order to rectify the issue I previously had. I appreciate them contacting me to let me know that they will do everything they can to make sure the next midnight launch will have a better system of communication for their customers. Thank you for the time to reach out to me GameStop, I appreciate it. read more

Dishonest worker tried taking advantage of older lady trying to make a purchase. Also told her it would be hard for her to find the game other places (it's sold literally everywhere). Continued to lie to her about the game being preowned. read more

To give this review context...and because Yelp somehow removed the original review. (Thank God for saving drafts). I went into this Gamestop store #905. I had seen a used game that I had been eyeballing for about a year, and the price dropped and seemed very reasonable...so I brought it up to purchase. I was immediately greeted with the standard solicitation for the useless "GameStop Magic Club card" experience. To clarify that these clerks are judged on metrics based on what pre-order reservations for future games (resos) and the subscription to Game Informer magazine (subscriptions) they fool the customer into thinking they need. Game Informer magazine is owned by GameStop. They purchased the magazine back in 2003-2004 and have since been trying to recoup that lousy investment idea. But back to Store 905. I brought the game up to the counter, and the unwanted solicitations began courtesy of Justin the clerk. I explained I wasn't interested in the "GameStop subs/resos" thing, because I know from personal experience it is a shill's errand for the Regional Manager Farquad. I don't support him...and that is the reason I gave Justin the clerk behind the counter. He then got irritated with me and started rationalizing how I'm actually hurting "his" numbers...and I am a hypocrite for shopping at GameStop. Now, I've done this with other stores in this region and area, and normally the staff are like "cool we can respect that" - and just ring me up. The guy actually got heated and started giving me insane grief because I told him plainly - "I know the 'game' here." He then told me I should shop on EBay or Amazon. Instead of customer service and courtesy - during ringing me up AND even afterwards the guy was still arguing about why I choose to support my former colleagues at GameStop here and the corporate offices of GameStop, Inc...by shopping with the company, while denying the Regional Manager his resos/subs! Thanks Gamestop, your customer service is right on point! I'm going to make sure I spread the word far and wide..."If I don't agree with supporting an individual like this Regional Manager, to avoid being a hypocrite...I shouldn't shop in his region...and I shouldn't shop at GameStop worldwide." This is the advice I got from your representative in the Tustin Marketplace. Great customer service - you won't be getting my business ever again - especially after Justin was still mouthing off while he was ringing me up. Justin from Store #905 is correct. Walmart, EBay, Target, And Amazon have better products...no overt cramming of subscriptions and reservations. Thanks for the advice....will pass this along to as many people as I can - Justin from GameStop store #905 in Tustin, CA endorses Amazon, Ebay, Walmart, and Target for better savings on electronics and games! read more

Definitely a place to visit for pre-owned games. Great selection with awesome pricing. They have cool trade-in terms. So you can always trade-in your old games for something else. You can get new games too, but I guess there's other places to get NEW games. read more

Okay, my shopping experience was fine but you guys need to evaluate when you push your memberships. There's a line out the door and your salesperson is pushing memberships on every person. If they decline, he then pushes the "normal" bonus points card. Really? I do love your store and the employees are very nice but let's practice a little more common sense. I politely declined both offers and he still kept trying to push me on it. Then, spent 3-4 minutes telling me about trade-ins. At one point I looked over my shoulder to remind him of the line behind me. Didn't phase him one bit. read more

So I traded in my original 3ds the other day. It was only later did I realize that I needed it to transfer all of my stuff to the new 3ds XL. So I needed the original console since it's not stored on the sd card. Luckily the folks at this GameStop are happy to help me recover and transfer my data to my new 3ds XL despite the process taking quite a while. Needless to say I was extremely grateful and pleased by the excellent service and understanding nature. Thanks a lot GameStop! If you ever need help win your games come here, they know what they're doing! read more

Very friendly employee when I arrived in store, but they don't pick up the phones at all. I called about 30 times between 10-11AM because I wanted to make sure my item on hold wouldn't be given away since the 24 hours was almost up. In-store experience was good but don't expect this store to pick up the phone. read more

Love this place. The staff are always helpful and the store leader there is amazing with an amazing attitude. Brought Nintendo switches for the hubby and I and it was such an easy task and they dont put limitations on how many you can buy. read more

I recently went in to purchase a game that I pre ordered and the woman tried up selling me on a member ship that cost 15$ I than refused but she kept on assisting that I should purchase other things when I clearly did not want to. Horrible experience, I didn't even get my pre order poster that came with the game since she was such in a rush to get me out the door. It's been years since I steeped into a GameStop store and the LAST. I hope GameStop reads read more

This location is smaller in square footage and possesses no "sample a full game" displays unlike some other branches in the area and some North California branches. It is also devoid of a physical PC software section (since the pricing of a PC game at Gamestop can vary anywhere from $0.01 to list price) and has as many, if not more, bargain bins than other branches, as well as shelves for lower-priced preowned games. It also has a lower ceiling than some branches. The majority of the selection of the used games appears to be (not 3)DS games and Xbox games and there is usually some kind of display special in the middle of the store. This particular Gamestop seems to be understaffed with only one associate handling transactions during the evening, so even if one is not attempting to make a purchase, it will take a while if others are ahead of oneself. The only reason I went in this time for was a promotional in-game Pokémon item. The associate gave me the code for the promotional item with no hassle, minimal small talk, and did not attempt to make a sales pitch. But the wait was too long since there were no other cashiers or associates. I probably should have just left a substitute plushie there to wait in my stead. read more

Kathy at game stop was AMAZING! She is so bubbly, great customer service she knows a lot about games! She was very helpful! Thank you for a great experience Kathy! We will be back! read more

Justin is seriously the most helpful person ever! I've been waiting for a game order for about two weeks now from another GameStop, and he's been helpful every step of the way! He even took the liberty to call the other GameStop and place another order for me! Apparently, it got lost or they aren't sure if it got sent or not! read more

Tried to sell me a used game, untested, the disc for which looks like it was dropped on the freeway at 70+ mph. Avoid this location!

Came here recently to buy a couple of (used) games; not naming names but an employee here was incredibly pushy about up-selling both games and memberships. Seemed like a somewhat kind employee overall but made something that should have taken 30 seconds take well over 10 minutes. Didn't ask for assistance because I didn't want to deal with his sales pitches. Not coming here again. read more

This is the worst gamestop I've ever been to!!!! I'm rarely compelled to write a review for a non-food joint, but this place is THAT BAD. Basically, I walked in here prepared to drop some $$ on three games. I called in advance to make sure they had it and asked to hold them. First sign of this place being bad - the guy didn't even ask me for my info. How are you gonna know who to hold them for if you don't know my info? So I get there and the same guy tells me they don't have original boxes for the game. Okay... that's something you could've told me over the phone. And honestly, he is the rudest retail worker I have ever encountered, that it put me in a foul mood to even talk to him!! To describe him a little, he's the white guy with short crew cut hair, dressed like a cholo/skater. Some other people were asking him for help too - the friendly old man in front of me was being friendly but this guy was not having any of it. I don't know how this guy stays employed. He gave off such a strong vibe of hating his JOB and LIFE it made me go somewhere else to buy the games, even though it was more expensive and out of the way. Yea, it was THAT bad. read more