Ambiance 3/5: spacious outdoor patio with ten tables, three smaller tables outside the patio, uncovered and exposed under the sun, three standard tables outside the backdoor, uncovered and facing the parking lot, the extra tables with the cost of downgraded experience may not worth it
Service 1/5: long story for short, service differentiation, skip the lengthy story between two (-) marks for concise review
Cons:
(-) Background: I made the reservation with the choice of patio, and arrived on time. Being guided by one server, and waited in front of the empty usher table. The lady, who had really given me a hard time, came back after quite a few minutes standing there. Showed my reservation, she said I have to wait for the patio or I can sit right away in those extra tables, I decided to wait, as the front smaller tables are next to the drive way, and the back tables are at the wind gap. Both are uncovered and it's a very windy day.
DISCRIMINATIVE I barely used this term in my thousands reviews of true experience in restaurants over more than ten years, but when it's mentioned, meaning it's a serious problem.
After waiting for a while, I saw a patio table was being cleaned, so pointed that to her, I thought she almost seated me there and all the sudden she brought another group to that table. She said they were earlier, I've no idea where that group showed up from, and couldn't tell whether they came earlier or had an earlier reservation but arrived later than me, I didn't make any assumption back then she let them jump the line, and trusted what she said they were seated in the back and waited to be moved to the front patio.
Unfortunately, I ended up being seated in the back though still prefer patio, maybe inherited the same spot from that group, nobody would like cold and windy if better one available, I asked for heater, not yet see anyone moving it over, then I went to the restroom and saw another patio table was cleaned, kindly requested to change as the other group, she said no. I asked why they could be reseated from back to patio if it's truly as she said for the first table, or have they jumped the line with the impression changing tables is not allowed after she refused. She kept saying they were earlier and couldn't really answer why the treatment was so different under the same situation, seated in the back and moved to the patio. She talked to the manager.
I don't know what she told the manager, who came and repeated they were earlier with reservation. Somehow he thought I walked in, I showed my reservation and explained what I saw happened to that group, and experienced differently later on the second table. I haven't yet mentioned she had bad attitudes from the beginning, for whatever reason, it can't be the excuse of discriminative service. I emphasized to be treated the same way as the other group, the manager agreed and finally reseated. Sigh, it doesn't have to be so hard!
I do not require excellent service, but I expect fair and indifferent treatment, and mutual respect. (-)
Disorganized, this is a relatively smaller issue and understandable, it could just be the holiday weekend chaos if not their norm, servers walking through sort of weird route, you could be sitting there for quite a while and no one bothered to serve water or place the order, and then all the sudden quite a few servers came to your tables and checked upon you one after another
Pros:
Everyone else tends to be friendly and cheerful. The first waiter placed the order was patient to introduce the menu items and provide suggestion, the second waiter was nice too, refilled water and brought box, and cleaned the table adequately, and the last waiter who served desserts must be a part time superhero, all I have to say the sweets saved my day
Food 5/5: I would only rate this place an overall 3-star if not because of the desserts in the end, credit goes to the coconut cake, you can't miss it! Tons of choices on the menu, and they also have daily special off the menu
Bread - *** too dry
SCAMPI FRITTI - **** large breaded shrimp, pesto remoulade, crispy and cream dipping sauce, recommend
MY BROTHER JERRYS TORTELLONI BOLOGNESE - **** veal and chicken tortelloni, creamy meat sauce, rich in flavors, recommend
ITALIAN MEAT - **** the pizza toppings include meatball, pepperoni, sausage, mozzarella, tomato sauce, savory and layers of taste, recommend
CHEESECAKE - **** homemade freshly, recommend
FLOURLESS CHOCOLATE CAKE - **** rich texture, good combination with whipped cream, recommend
Crème Brûlée - *** the texture was too thick, blackberry was good though
COCONUT CRÈME CAKE - ***** asked for the sampler plate, available upon request, tried four smaller pieces, and it is the most satisfying one and their specialty, soft and creamy, highly recommend
Price 3/5: generous portions and reasonable prices for food, though not worth the unpleasant customer experience, expect around $45~$50 each read more