...always a friendly and informative visit when entering the Verizon Store in Dublin...whether…read morelooking for new equipment, quick software repairing on the spot to keep your phone operational, or a question and answering sessiob session, you always leave feeling you were important and a valuable customer

The salesman has no listening skills. I had to explain what I wanted and needed multiple times. He…read moreseemed to be all about how high he could make my bill for his bonuses. He kept his name tag turned around and wouldn't tell me his name. Enrique, who seemed to be the supervisor was professional and smoothed things over. Buying a phone should be far more seamless. This is the last verison phone I'll own

I went here because my experience at the Dublin store was awful and friends said this store was…read morebetter. I walked in and seemed to be invisible. Two people who may have been employees might have been helping customers but there was no conversation going on. A third guy came out of the back and exchanged hugs and back slaps with another guy. Then, he sat down at a desk and got on his phone. After several more minutes one of the other guys said, "He can help you, you know" pointing at the new arrival. The guy did a couple things and said he never saw a phone like mine (which is new) so he didn't know how to help me. No resolution. Maybe it was just an off day?

I went to this location twice and experienced horrible customer service. The first time was to…read moreupgrade my phone. I made an appointment and had to wait nearly an hour to be helped. When I arrived there was only one person working and he was helping someone else. Then a second employee arrived and saw the customer that didn't have an appointment before me. I had to return my phone 30 days later and so I called to see if I could make an appointment and they said no just walk in to drop it off. I attempted to drop in but there was only one person working and helping someone else, so I couldn't interrupt. I had somewhere else to be so I left and came back later and experienced the same thing. When I walked in I wasn't even acknowledged by the staff member. I never leave yelp reviews, but my experience was so exceptionally horrendous that I felt it necessary to share. I've never experienced such a horrible phone retailer and do not recommend this place whatsoever.

Honestly just came here to take a quick piss, lol we really didn't come here to shop. The bathroom…read morewas super clean, so I'm thankful for that.

Booked an appointment to get my screen repaired and showed up and was told that they would not…read morehonor my appointment because they were going home soon. Unacceptable. Will not be back.

I decided to switch from Verizon to T-Mobile. They have excellent promotion(s) right now. I chose…read moreT-Mobile for their service with international roaming. The experience at the store is the best. Chris introduced me to the packages and benefits. Irvin was excellent in setting up the phone(s) -- I have a bit of complicated transfer between three phones

The last manager Ashely completed messed up my plan and I was paying double the amount I was told…read more If I knew the outcome of updating my plan and getting an iPad for " free" but still paying off the iPad on my bill I would have never updated anything and would still have my old phones. Or came back some other time with this current manager who has helped me in the past. Unfortunately he wasn't there that time I updated my phones. Plus this T-Mobile location is better than the one on Stanley Blvd. I never got the name of the current manager. I appreciate Jenifer and the current store manager who helped me out today and was able to save me some money. I'm still paying a bit more what I was told but it's better than before. 4 stars because they did help me a lot to bring down my bill. Thank you again. :)

Fantastic experience. The team was very knowledgeable and walked me through the process, which made…read morethings so much easier. I cannot recommend this store and the employees enough.

I have to say after several and I mean several times going into the store and calling CS I have…read moreresolved my issue ( I think ) I also have to add Austin has been working hard to help me get it done. I have learned that it is not so much the staff's fault as it is their CS and what they make them go through to cancel everything. I still have not received my $171.00 plus dollars back or the $18.56 air tags money (that I never even got ) and TMobile wont take the charges off my so called account that never existed but now at least this "account" is officially closed Austin the manager has said he will pay out of his own pocket the almost 25 dollars that T-Mobile charged me out of the blue for July and August????? yes T-Mobile has mailed me a bill for almost 25 dollars for 4 air tags I never got in February and canceled. So the moral to this story is Be wear of T-Mobile and their promises, I feel it is a bait and hook type of company that wont let you go even when you cancel etc. Again, I do have a different perspective of Austin, he is only able to do what they (CS) will allow him to do and unfortunately he is the one that gets all the heat. So my rating of T-Mobile has not changed but my Rating of Austin has gone up to a 4

Lequawrence was THE BEST customer service representative I have had the pleasure to interact with…read morein the last 20 years!!!! He was knowledgeable, attentive, clear, helpful, courteous, and very, very pleasant. He solved an issue that had been ongoing and completely mind-bogglingly confusing for 3+ months.

Poor customer service. Actually someone would have to open the store on time to provide customer…read moreservice. Waited until 10:15 and no one showed up.

Loved Marquis's customer service--he did an outstanding job. He was incredibly informative while…read morekeeping everything short and simple. A genuinely great guy who truly looks out for your best interests. Highly recommend!

If I could give zero stars, I would. Save yourself sanity, and go somewhere else. Video for…read morereference: https://youtube.com/shorts/S66lcl4j2-M We spent three days trying to port our phone service back to Verizon due to better coverage. After multiple failed attempts, Verizon advised us to visit an AT&T corporate store with ID to obtain a new transfer PIN. That's how we ended up at this location. Unfortunately, our experience with the store manager, Daniel, was one of the worst customer service experiences I have ever had. From the beginning, he was rude, impatient, and dismissive. Instead of helping resolve the issue, he simply called customer service and repeated the same steps we had already tried ourselves. After nearly an hour, when a transfer PIN was finally generated, he abruptly said, "OK, done. You can go now," without explaining next steps. When I calmly asked what I should do next, whether I needed to go to Verizon or could finish the process online since I had my two young children waiting, he responded, "I don't know. I don't work for Verizon. Go figure it out." When I asked again for guidance, he became hostile and told me, "I don't f*ing know." This happened in front of several employees, and in front of my children. We were the only customers at the store at the time. I felt singled out and disrespected. I noticed he interacted politely with other customers, yet spoke to me and my family in a completely different tone. When I questioned why he was treating me this way, he laughed, cursed, and told me to leave the store. When I began recording the interaction for my own protection, he threatened to call the police, despite me standing there with my two small children. My kids were frightened and confused watching an adult behave this way toward their mother. No customer, especially a parent with children, should be treated with hostility or intimidation for simply asking questions. To make matters worse, he told me I was "not a customer anymore" because I was porting my phone service, even though I still maintain AT&T internet services. This experience was unacceptable and deeply unprofessional. Customer service should never involve disrespect, profanity, or threats toward customers. AT&T corporate leadership should be aware that behavior like this damages trust and reflects poorly on the brand. Customers deserve basic respect, clear communication, and professionalism. None of which we received here. I sincerely hope management addresses this situation so other families do not have a similar experience.

I came for T-Life Tuesday blanket reward. The staff was so friendly even I did not 'buy' anything!…read more I would definitely come to this store! Very organized and well maintained. Location was prime too. Only issue was sometimes parking is difficult. If you do not mind a min walk, there are much more parking spots near BJs or Target.

The experience was 10/10. 10/10- Time was fast…read more10/10- Customer service was amazing 10/10- Knowledge of products and service is excellent 10/10- Solutions oriented with a careful approach 10/10- Updated with newest and latest offers. 10/10- Environment is clean 10/10- Staff is approachable and helpful. Definitely will come back again. Highly recommend this location. Amazing