When I lived in Fort Bragg I made the major mistake of joining the Announce list and the Discussion…read morelist. I moved two months ago, and have been asking for my email to be removed over and over and it still has not happened. I am still getting tons of spam each and every day. They have nuisance people on there that yap over and over and say nothing and that also is a pain in the rear! Totally not cool. So unless you want to be stuck forever do not sign up for these lists!!!

So we have worked with Giro, Matt, and Sage at MCN network and they have been Awesome. We just did…read morean Internet and phone upgrade and it upgraded our service saved money and get to help our neighborhood. Thanks!

Humberto Romero provided excellent service during my WiFi installation from start to finish. He…read morearrived on time, was professional, and immediately put me at ease by clearly explaining what he was going to do in a simple, easy-to-understand way. Throughout the installation, he worked efficiently while still making sure everything was set up correctly and optimized for my home. He was patient in answering my questions and made sure I understood how to use and manage my new WiFi before he left. What really stood out was his customer service-friendly, respectful, and genuinely focused on making sure everything worked perfectly. He was also very kind and friendly with my cats, which I really appreciated and made the whole experience even more comfortable. I truly appreciate the smooth experience and would absolutely recommend Humberto Romero to anyone needing a reliable and knowledgeable field service technician.

My transactions with Sonic have resolved since 2017. I remember there were a lot of issues since I…read morewas the first person in my building and they had to rewire and configure everything. The speeds are some of the highest with fiber optic. It is true that I can reach a real local person within minutes. All pluses so I have stayed.

This place is joke, Get a dial up connection before shelling money out to these People. Terrible…read moreservice, Slow and unreliable. You will have issues hourly at the least daily. Way to expensive for the crap you get. Can't wait to switch to Skyfiber or Further Reach when they become Available in my area. This Company Sucks and Deserves ZERO Stars

For nearly 2 years now, CVC and The Sea Ranch Have left 200 feet of their cable lay on the surface…read moreof the ground in front of my house and the 2 properties next door. I have called, emailed, wrote letters, and sent videos for over a year, yet they have done nothing. Also, nothing from The Sea Ranch with all of their design approval hoops they make home owners jump through.

WORST SERVICE EVER. unreliable. their customer-facing website often down. phone waiting times…read moreunbearable. phone reps don't always speak english. comcast mysteriously changed my address. then they changed my billing preference, so of course i incurred late fees. WORST SERVICE EVER.

We have been using Fiber Internet Center for our small business for about 8 years now and the up…read moretime is truly amazing. If you need carrier grade fiber connectivity, FIC is the company to trust. Once the account was set up and all the connections were routed correctly and tested we have not had one day of outage. They are very responsive if you have a question and the prices are the best around for the bandwidth you receive. Vs Comcast, I cannot think of one reason that you would not go with Fiber Internet Center. Fiber Internet Center is reliable, fast, and has superior customer service. So to Fiber Internet Center, thank you for taking care of our business.

I have called 5 times and filled out their online form, too. Maybe they have a serious shortage of…read morestaff? Maybe their workers are overwhelmed? I finally got an appointment for this morning after 5 calls over a 3 week period, leaving messages and finally speaking to a person once who assured me that someone would get back to me soon. I got an appointment for someone to come out to the house at 9 am this morning. Then yesterday got a message saying it had to be rescheduled. Beyond frustrating!

I have been trying to reach Rhinobee for the last 3 weeks now to sign up for new service…read more They do not have a direct line to reach them, only an answering service that also handles calls for other companies. Over the last 3 weeks I have tried to get in touch with them now 3 times on the phone (with messages forwarded from their answering service) as well as email with no response. It's extremely frustrating, and given the other positive reviews here about their service is extremely surprising. For a company that prides themselves on service, I'm surprised they use an answering service and do not publish a direct line to reach them. And even with the answering service, not returning multiple calls and emails is pretty bad service. I hope they can address this, I'm always rooting for small businesses over the big guys.

When you must stay connected, even in places off the grid, look to AVISP as your solution. Floods…read moreor fires, AVISP kept us in touch with the world and with better speeds that I am able to get with hardwired providers at my city dwelling. The level of personalized customer service from AVISP is something we seldom experience anymore, reminiscent of the days when gas station attendants cleaned your windows, checked your tires and fluids while filling your tank. It really is that good and not just from the sales side but also from the installation, service and billing departments. Customer service and satisfaction is clearly a mantra at AVISP. All of my business and personal communication needs were solved and I recommend them without hesitation. Thank you Mickey, Tammi and the installation team that made it all happen!

I can't say enough good things about the customer service that Mickey and the Team provide. My…read morerouter broke on a Saturday and Mickey called me up and worked through fixing it while he was with his family. Thanks !

North Coast Internet is AWESOME! We have had a couple of power outages and mother nature issues in…read morePhilo area of CA and each time I call the problem has been resolved right away. When I call, I always get a real person to talk to and they are so helpful. The follow up, the service and the customer experience is outstanding. Customers have choices these days with internet services- this company is worth your business! Happy customer/ Deanna

I'm very frustrated with North Coast Internet. We signed up for their service and no one told us…read morethat when we reached 100 MB our service would be throttled down to a trickle. This has happened every month. When I complained I was told, "sorry, it's in the contract." But seriously, no one we talked to when we were evaluating their service or when they were installing told us. I feel like it was a bait and switch scheme. Just because it's legal doesn't make it right. :( Update 6/1/16: We switched to a different point-to-point internet service (we are too remote to get cable) and are very happy so far with the service. Less expensive, better service and no data limit. Seakay Internet based in Redwood Valley. Recommend!

Since Rob the owner passed away and his children took over it's not the same. I have been calling…read moreand leaving messages for someone to contact me with no response. Very frustrating not being able to reach tech support or even get a call back a week later at least!

2mbps download, seriously? The last two nights it's taken 3…read morehours to watch a 1 hour show...... VOM needs a bigger "pipe" in the Valley. Maybe an equipment upgrade is in order? Sorry, just not happy with the degraded microwave hops.

Well, apparently it's very difficult to get their service installed…read more I had installation appointments scheduled and canceled three times...because their installer had "car issues." God forbid someone else from the company let him borrow a car or rent him a vehicle so he could continue with installations...and uh, oh I don't know...MAKE THE COMPANY MONEY! After complaining, Andy reached out and personally guaranteed he'd see to it that I got an installation date and he'd oversee the installation himself...that was two weeks ago. It's now obvious that this company only picks and chooses what customers they'd like to provide service to. BE AWARE if you're a potential customer. Customer service like thiS only can be assumed will be worse when you have an issue with their service. Be very aware! Also, they apparently hired a fresh-out-of-high-school kid Mateo) to answer the phones. It's rather unfortunate because the kid has absolutely zero social skills. He's probably a nice kid and all but has absolutely no knowledge of customer service. Seems almost like he's annoyed when he receives a phone call. Was really looking forward to their service and was even recommended by someone on their board of directors. Extremely disappointed in this company and their lack of communication