Jesse was super helpful in the shoe department the past two times I visited, very patient and warm…read morewith good advice and recommendations. I had him bring me 5+ different pairs and didn't end up making any purchases and he stayed accommodating all the way.

Mark and Suji did not show professional communication. I went in to exchange my BRAND NEW SHOES…read morebecause they were too narrow. They inspected the bottom and there was some specs of floor dirt. They said they cannot accept exchange because they were unsellable. They were unworn with TAGS ATTACHED! Major attitude and lack of respect for the customer. I showed them the "new" shoes I wanted to exchange them with that ALSO had floor particles....from touching THE FLOOR.. 5 stars for EXTREMELY kind and great customer service from EVERYONE I spoke to in the shoe department. Super knowledgeable and helpful!

Got my JetBoil five years ago and after less than a dozen uses, it finally time to buy a new fuel…read morecanister. The sign on the shelf for 4oz and 8oz ISO did not specify which brand so I asked a friendly associate. I didn't know that JetBoil branded isobutane canister can be used for MSR and vice versa. Cool beans! Also, the 8oz is a better deal than the 4oz and the only disadvantage is that it won't fit inside the JetBoil pot. The cashier asked if I want to apply some past credit I forgot about which brought the total expense even less! While there, I checked out the latest trail running footwear which I am due to be acquiring as well! Came in the middle of the week at 3pm and very few shoppers.

One star review…read more What happened to REI? I had a very bad experience at REI Tustin on El Camino Real. EVA and manager AARON falsely accused me of returning the wrong item, even though the item matched my REI account, app, original tags, barcode, and product details. They made this accusation in front of my family and other customers, which was very embarrassing. I asked them a simple question: "What exactly is different?" They refused to answer. That tells me they had no real answer. They accused me first, then avoided explaining their own accusation. While EVA was still processing the return, AARON told me to leave and threatened security for no valid reason. After all that, they still processed the return. So the item was correct all along. This was a false accusation, poor judgment, zero accountability, and terrible management. REI leadership should review this incident seriously.

Big 5 is an interesting spot. If I had a kid where I needed to outfit them for a sport, but they…read morewere not overly competitive, I would shop here. Everything seems aimed at the mid-range market. Not toys like you would get at Target or Walmart, but also not the high end equipment you would get at a specialty store. There are also lots of things for game rooms, family picnics... sports equipment that again, it elevated from the toy category but not what you would get at a high end shop. The type of stuff that won't break after one use but also not where you are going to be upset if you forget it at the park.

Jon was great helping us find mouth guards and a football for the kids. Our kids are 4 + 6 years…read moreold and finding sports equipment for them was easy and breezy working with Jon and the boys over here at Tustin Big 5. Easy to find location off Newport and down from the 5 freeway. We'll definitely be back for our next sporting good purchase! Thanks Jon and crew!

Another toy store for me. Big 5 has almost everything for any sport…read more If I need something unusual or unique and it's not pricey, this is the place. This time it was water shoes. Bought another pair of Body Glove shoes. Tried the Sand Socks. That's different! (REI doesn't sell.) Interesting feeling. The service is pretty good as they greet customers when they arrive. Always helpful. And they know the products. If they don't, they will find out. This location is convenient, plenty of parking in front, near all kinds of businesses. Highly recommend a visit first to see if they have any special deals.

Didn't get the name of the young lady behind the cashier. She was very helpful when we were in a…read morerush ti purchase a gear. Proactively helped us until checkout. It was like a drive thru purchase and made it in time to where we supposed to go.

The best customer service. Came with my kid for some catcher's gear and Vince was THE BEST. Stayed…read morepast closing to make sure my son had a good fit on his equipment. Even gave a few coaching tips while we were there. Go support your local business owners. They care and it shows.

I recently had a friend reach out as they needed to collect equipment for a softball team being…read moreformed at a recovery home. Their budget was minimal and they were looking for donations. I started scouring the local stores, and although OC Sports Equipment is out of my immediate area, I called, they were knowledgable and helpful. I spoke to the on a Friday, I showed up the next day, they were great. Price was reasonable, and the recover home now will have a softball team. Thanks OC Sports Equipment Team

JAKE IS THE GOAT! Jake in the skate sharpening area was awesome. I brought my skates in for a…read morechassis swap at 6pm with a game at 6:50pm. He said they would be ready in a couple of days when he realized he had a little bit of free time and offered to speed-run them to get done within about 25 minutes. He was helpful, kind and awesome at his job. The guys at Monkey Sports are always great but this customer service was above and beyond. Scored 5 goals and looked fresh in my new skates about an hour after bringing them to him, A+ worker and A+ man! Thanks, Jake!

What a terrible experience. I recently did a learn to play hockey session and ended up joining a…read morerookie league. It's my first time playing hockey.... Im a complete beginner. I bought skates on sideline but didn't know anything about sizing for hockey skates and the results were predictably terrible. Everyone in the locker room really wanted to help me and recommend I go to a shop in Anaheim or to hockey monkey in Irvine. The guys vouching for hockey monkey won me over with their stories of how good the staff was. I did not have a good experience, will not go back, and do not recommend. As stated... total beginner. I informed the sales rep, Alex, about my price range and that I'm just getting started and he grabbed some skates. I settled on a a pair and he informed me of the baking process. He baked my skates, laced them up for me, told me he would be right back and that I needed to remain seated for them to cool. Then - unbeknownst to me - he clocked out and went home. I waited there with my family ( we were hard to miss) until a manager came and told me the store was closed. I felt like a complete idiot. I hadn't even paid for the skates yet. I didn't know the process. The manager told me they still needed to be sharpened. They were nice enough to do that after close and the guy doing the sharpening was cool. But I was still really disappointed and felt stupid. Everyone in the hockey community has been cool up until this point. Very discouraging. Here is the kicker. I was just sitting there. Prime customer for gear. You could have sold me waxed laces, orthotics, pads, helmet, Anything! Im super new to the sport and definitely could have used the help. Easy sales. I will be going to the other store the guys recommended in Anaheim and probably play it again or online. Why would I ever go back to MonkeySports?!?

Outstanding service Ellie was extremely sweet lady…read more Also the whole worker were sweet and helpful Opposite REI store at Laguna Hills I been there On shoe section to buying one hoka shoes Only one sells person was there w not nice attitude I didn't expect when I pay $170 for shoes They be ignored and doesn't care

I almost let recent negative reviews scare me away from going to the Irvine store and go to Costa…read moreMesa or Laguna Hills, but my recent experience proved that perception isn't always reality. From the moment my son, who's going into middle school, and I walked in, we were greeted right away and connected with Judy, our sales specialist. Our stay lasted about two hours, and Judy was amazingly attentive the entire time. She was so patient and detail-oriented, going back and forth to bring out ten to twelve different pairs of shoes for us to try on without ever frowning, even though there was no commission on our purchases. What really stood out was how she spoke directly to my son, making him feel truly involved in the process rather than just talking to us as parents. She also applied that same dedicated care to my wife, and thanks to her explanation, we finally figured out the reason for her ongoing ankle and knee pain. Judy's exceptional service and focus on satisfaction were unmatched, making her the person to ask for!

This store has excellent employees and management. Sun goes out of his way to help customers. We…read morehad them install our AMP electric running boards and purchased a dometic electric cooler/ freezer. They did an excellent job setting up both items and gave a us a great price . I highly recommend them for items and installation

Requested simple quote of Yakima towers to accommodate and auto change. Already have Jet Bars and…read moreBike holders. Received a quote including items not requested. Was the rep listening or following a sales script. Admit a peeve re sales who don't listen.

If you're looking for a local stringer for your badminton rackets and looking to support a small…read morelocal business this a great place! No they are NOT the cheapest in OC but they are very fast with quality work. If you want a cheaper stringer yes you can go elsewhere but yes you'll likely need to wait 3-5 days to get your racket back. If i'm in a rush this is my go-to place! They'll literally have my racket back in within a day or at most 2 days when they are super busy. They do offer a small selection of badminton rackets, shoes, and clothes. But they also have other racket sports equipment from tennis, to pickleball.

Great Tennis shop. Parking is in the back. Had a big selection of tennis bags which is what I went…read morein looking for. The owner was very nice and knew the story of all the bags and helped me choose the one I wanted. The price was ok considering I got the newest bag. There was also a good selection of badminton gear and they do string rackets there. They had a good number of string choices as well from what I could see. Would definitely return in the future.

Knowledgeable and friendly owner. Before coming I read the reviews and can understand the…read morefrustrations of others, but the experience of coming in and getting to chat with the owner who's a standup guy who gives the best service and recommendations deserves an applaud. The value is amazing, way under what retail stores sell for, and was able to pick up a TPD1 for $110. Selection was good for metal bats, but not many wooden bats were left.

First time here. Personalized service, good value, quality products. Will definitely be back…read more Analyzed my son's swing and gave recommendations.