I have had to visit this store far too many times over the past three weeks thanks to my very…read moreactive six year old. The store itself is massive and carries an enormous selection of items. It is generally clean, bright, and well organized, with plenty of sections to wander through and browse. That said, nothing here is really cheap. There are a lot of interesting and useful products, but the prices are high enough that I constantly find myself hunting for clearance items. It would be very easy to blow through a one thousand dollar gift card in a single visit. Thankfully, the local 20 percent off coupons help make purchases feel more reasonable. The staff appears to be made up mostly of high school and college age employees, and that shows in the customer service. It is not bad, just very young and a bit unpolished. Most employees seem concentrated in the shoe section or working the front registers, with limited presence elsewhere on the floor. The running shoe selection for adults is a definite plus, with plenty of options to choose from. Overall, it is not a terrible experience, but it is not a great one either. I will continue to shop here because it is one of the few places that reliably carries sporting goods, but it is more of a necessity than a destination.

Mark and Suji did not show professional communication. I went in to exchange my BRAND NEW SHOES…read morebecause they were too narrow. They inspected the bottom and there was some specs of floor dirt. They said they cannot accept exchange because they were unsellable. They were unworn with TAGS ATTACHED! Major attitude and lack of respect for the customer. I showed them the "new" shoes I wanted to exchange them with that ALSO had floor particles....from touching THE FLOOR.. 5 stars for EXTREMELY kind and great customer service from EVERYONE I spoke to in the shoe department. Super knowledgeable and helpful!

Over the years, I have only placed orders through the REI website (w/ my Lifetime Membership), but…read morethe past couple of months, I have had more miss than hits with my orders and felt like I had been spending way too much of my gift card money on return costs than keeping the actual products. I know there is a REI in Arcadia but I rarely visit that area these days. A Friend recommended this location over the Arcadia one, as it is bigger and it was perfect because it happened to be on my route one day. I stopped by on a Friday afternoon and was able to return my online order quickly. The cashier was very kind and the return was quick. I never used the product, the sizing was just way off, even though I had followed the product's website video guide. When I visited, it just so happened to be Member Days so I took a look around. This location certainly has "everything." It feels rare to have a fully stocked store these days. Since I did not need anything at the moment, I plan on stopping by again in a few months when I have an idea of what to use my gift cards on. There were employees throughout the store and they often greeted me and asked if I needed help. Great customer service! There was also restrooms for customers to use. There was plenty of parking in shopping center and overall, had a great first experience.

As a new member visiting the store for the first time, Trevor is exactly the sort of person you…read morewant helping you. For the short time I needed help somebody at the store, I felt supported from the first moment and proud to be a member. The store was clean, well stocked, very organized, and had lots of great selection across all the kinds of things you think you might find at the store like this, and some surprises too. In one trip I found something for myself, my wife, and my two young kids to prepare us for an upcoming camping trip. We will be back.

Big 5 is an interesting spot. If I had a kid where I needed to outfit them for a sport, but they…read morewere not overly competitive, I would shop here. Everything seems aimed at the mid-range market. Not toys like you would get at Target or Walmart, but also not the high end equipment you would get at a specialty store. There are also lots of things for game rooms, family picnics... sports equipment that again, it elevated from the toy category but not what you would get at a high end shop. The type of stuff that won't break after one use but also not where you are going to be upset if you forget it at the park.

Had very positive experiences here. Although understaffed, got some really good hires here…read more Brandon was multi tasking 4 customers while managing the cashier.

Another toy store for me. Big 5 has almost everything for any sport…read more If I need something unusual or unique and it's not pricey, this is the place. This time it was water shoes. Bought another pair of Body Glove shoes. Tried the Sand Socks. That's different! (REI doesn't sell.) Interesting feeling. The service is pretty good as they greet customers when they arrive. Always helpful. And they know the products. If they don't, they will find out. This location is convenient, plenty of parking in front, near all kinds of businesses. Highly recommend a visit first to see if they have any special deals.

Didn't get the name of the young lady behind the cashier. She was very helpful when we were in a…read morerush ti purchase a gear. Proactively helped us until checkout. It was like a drive thru purchase and made it in time to where we supposed to go.

Great store with plenty of good quality sports equipment. Vince the store manager was friendly,…read moreknowledgeable and gave us a great price on a pro scooter for my son. Would definitely come here again and buy more sports equipment in the future.

Large selection staff was very friendly and attentive, pretty much anything you would need for…read morealmost any sport. Shop is cluttered but organized, prices were reasonable.

JAKE IS THE GOAT! Jake in the skate sharpening area was awesome. I brought my skates in for a…read morechassis swap at 6pm with a game at 6:50pm. He said they would be ready in a couple of days when he realized he had a little bit of free time and offered to speed-run them to get done within about 25 minutes. He was helpful, kind and awesome at his job. The guys at Monkey Sports are always great but this customer service was above and beyond. Scored 5 goals and looked fresh in my new skates about an hour after bringing them to him, A+ worker and A+ man! Thanks, Jake!

The service here was so friendly and helpful. I came in on a busy Saturday and had never been here…read morebefore. They were super informative and helped me get everything O needed for my daughter. Gavin got her Lacrosse stick strung so quickly, and got her ready for training tomorrow. Super affordable service and a great selection of materials. She's ready for HS season. We'll be back for all her lacrosse needs.

Run! Don't walk.... :-)…read more In all seriousness, there is little not to like here! Super helpful staff, solid selection, a membership that isn't superfluous or prodigal, (in fact, it's beneficial), and a great phone customer service support. There might be a 5 - 15 wait when you come in to be connected one-on-one if you are trying on shoes, but once you do, the confidence you have walking out the door KNOWING you got the right pair for you is priceless and well worth the wait. Not to mention, all the running gear is less than half of what you would pay at Lulu or Vuori and just as good, if not better. They also sell Gels, vests, lights, glasses, insoles and other gear for running and and membership pricing makes it easy since its one of the few shops (Unlike On, for example) that allows you to return after a break in period.

A big shout out and THAK YOU to Judy at Road Runner Sports! I came into the store wanting to buy my…read morefirst pair of running shoes. Judy was extremely helpful, knowledge, and patient in helping me find my perfect pair. We must have tried on 10 pairs of shoes and Judy did it all with a smile on her face. Definitely recommend getting the VIP membership as it gives perks and a return warranty that can't be compared to other shoe stores. Will definitely come back to purchase new, gear, and accessories. Thanks again!

Manager and staff were very knowledgeable, went out of their to make sure I was happy and well…read moretaken care of. The hitch they installed was very complicated and they did it very well. You can tell this location is top notch because they are super busy. Very professional. I highly recommend.

Purchased a Dometic Water Jug and Faucet set from them at the Overland Expo last weekend. It was an…read moreimpulse buy due to the great deal, or so I thought. They charged me for everything and stated that I would be emailed a receipt for my purchase. They also noted that the faucet was not in stock but they would call me this week and have me come in to pick it up. No emailed receipt, no call all week. Then today, rather than a phone call, I get a text stating we no longer carry the item and it will cost an additional $43 if you want the complete system. This seemed very shady (Bait & Switch) so I returned the faucet system and will be bringing back the useless jug tomorrow.

If you're looking for a local stringer for your badminton rackets and looking to support a small…read morelocal business this a great place! No they are NOT the cheapest in OC but they are very fast with quality work. If you want a cheaper stringer yes you can go elsewhere but yes you'll likely need to wait 3-5 days to get your racket back. If i'm in a rush this is my go-to place! They'll literally have my racket back in within a day or at most 2 days when they are super busy. They do offer a small selection of badminton rackets, shoes, and clothes. But they also have other racket sports equipment from tennis, to pickleball.

Great Tennis shop. Parking is in the back. Had a big selection of tennis bags which is what I went…read morein looking for. The owner was very nice and knew the story of all the bags and helped me choose the one I wanted. The price was ok considering I got the newest bag. There was also a good selection of badminton gear and they do string rackets there. They had a good number of string choices as well from what I could see. Would definitely return in the future.

First time here. Personalized service, good value, quality products. Will definitely be back…read more Analyzed my son's swing and gave recommendations.

Awesome dude, prices are great, and a lot of bats in stock. Location is easy to get to. Service was…read morefast.