Initially had a negative experience with another pool company and switched to Pristine Pools. The…read moredifference was night and day. They are great at communicating, are consistent on when they come to service the pool and are very friendly.

Such great service. I called looking for a service this company does not provide. They led me…read morethrough the process of what I needed and then called back a week later with a referral! Teanette even apologized for being delayed in responding. And I am not a paying customer of theirs, just asking for info. I can only imagine what they do for their paying customers. If we abandon our mission to take care of the pool ourselves, I will call Austin Pristine Pools.

Beware. Does not do quality work. Tries to sell more work than what is needed. Not happy with…read morehis work at all. He seemed knowledgable but was quick to point out that prior people did poor work and things needed to be changed. Very unhappy with his work. Used caulking to connect the piping. This is not how it was connected before.

This guy is great, knowledgeable and has a very professional demeanor. His prices are reasonable…read moreand his service impeccable. I would recommend him highly

Used South Austin Pool Service again recently, pump went out and was looking at a 3K replacement…read more They were able to get things working for a FRACTION of the cost. I bet if I brought out 10 different companies, 5 of them would have just make me switch the pump out for the 3K. I appreciate the effort and honesty of this small business!

Apparently, Derek had some time free up because he dropped by several days before our appointed…read moredate. That was great, our pool was getting greener by the day. He fixed the air leaks and replaced all of the old pipes and fittings quickly and at a reasonable price. Our old pool guy failed to fix the air leak after two attempts and a big bill. Derek really knows what he is doing; he will be our go-to pool equipment repair guy hereafter.

Fantastic customer service and communications. Saved a pool party day but coming through when…read moreother pool companies did not perform. Exceed expectation and highly recommend.

We feel very fortunate to have Michael Law from Lake Austin Pools help us with our pool maintenance…read moreand repairs for years. He is incredibly responsive and we are particularly thankful in those time-sensitive situations. Texas weather is extreme, as we all know, and ideally we'd want to keep the pool running in both the freeze situations and the 100 degree summers. Things happen and a part suddenly may not work. Michael is always there for us to troubleshoot and follow through on completing repairs.

This company is one of the most honest companies I have ever encountered. I contacted them to…read moreinquiry about reverse osmosis and the technician (Charlie) came to inspect the pool. He was very knowledgeable and gave us great advice. You can definitely tell he loves his job. Do not hesitate and contact this company for all your pool needs.

It used to be wonderful while Bryan was there, New staff, constant turnover with the person…read moreperforming the weekly maintenance, and forgetting anything resemebling "the customer comes first".

I used Ken for about 7 months off and on, and I can honestly say the experience for the amount he…read morecharges was poor and work is poor. Pool is left unclean, the baskets don't get emptied, and when I complained to Ken, he didn't say anything besides I'll take care of it. What does "I'll take care of it mean?" He didn't send the tech back out, didn't apologize but still charged me full price. I had to clean my own pool and bring back ph and chlorine levels to where they should be. This wasn't the first time it has happen where pool isn't properly cleaned, but I let it go a here and there, but had to say something eventually. Anyway, things happen and I know you can't control what your employees do, but you can control what you do as the owner. No apology, no remedy, but no issue charging full price.

My husband and I hired Ken's Company to maintain our pool/spa and his company is Awesome !! He's…read moreextremely honest, friendly and reliable. When we first moved here we were told by one company that we needed a 'New Heater'. We wanted a Second Opinion and called Ken and he sent out his 'guy, Steve'. He inspected the Heater and found that the 'Mother Board' had not been installed correctly and with a little adjustment, bam, it worked !!! Saved us money for sure !! Tropical Scapes recently found our pool filled with algae (when we were out of town). Ken called us and 'Shocked' it back to normal. He found a problem with our Pump Motor and had his Repairman, Steve, replace it !! Fair price and quickly done !! We highly recommend calling Tropical Scapes, you'll be happy you did !!

Wow, these guys are awesome. I had a lawn service blow a ton of lawn debris into my pool, leaves,…read moredirt, trash, you name it. I sent out a message on Yelp to 10 different pool companies. No one else could come out for a week or two. These guys were here and working on it the same afternoon. They got all the debris out, vacuumed the entire thing, cleaned the filter cartridge, emptied our own vacuum bag, and all for a very good rate. We expected with how bad it was, it would be way more expensive. To make a long story short, I am super happy with their work. I can't recommend them highly enough.

Harwood and the guys that Centerpiece pools has been taking care of our pool and equipment for over…read moretwo years. They run a solid business and they take such good care of us. They are responsive and responsible. They have helped us in a pinch on multiple occasions, and they are always so great to give us quick advice when there's bad weather or a problem with our equipment. We appreciate the work that they do and we'll continue being loyal customers.

These guys are on point. I had a massive leak, a leaking fountain and a broken drain. They were…read morefast , efficient and friendly and cleaned everything up. I had my questions answered by the owner upon inquiry. He was clear and concise and sold the deal for me. My experience with pool companies thus far is that it is a shady business. We bought this house a year ago and I inherited some problems and never owned a pool before. I spoke to many companies and had several people out to look at the problem. The good thing about the runaround is I became very educated doing my research to substantiate all I had been told. I am so grateful and satisfied with the work from Austin pro- leak. Can't recommend these guys enough. Thank you to The whole team!

It is hard to come back and write a negative review from a seemingly positive experience 2 years…read moreago. The problem is that although the leak was sealed using 2-3 inches of concrete. Over time, the concrete and plastic (skimmer) separated. It cracked and leaked again (see the photo). That fix was not professionally done. Now the only option is to have the skimmer replaced, and worse, they asked me to contact Texas Vinyl Pools. Neither responded to solve the problem. I am very disappointed.