Cleaning service is fine but if your pool breaks they are SUPER slow. They replaced a circuit board…read moreafter 9 months of back and forth because the timer wasn't working. Then that disconnected the remote. Now I'm waiting 3 months for them to rebook up the remote. It's ridiculous as i can't use my pool appropriately all year yet they keep charging me $250/mo for cleaning. This is super frustrating and no one will just take the problem and solve it. I just get bounced around with no answers ever.

I have found the new team at Aqua Blue Pools to be very professional. Every tech I have met is…read moreextremely friendly and does a great job! When I have needed extra help they have returned my call quickly and have done exactly what they promised to do. I was even surprised when they told me I could delay a pricey repair- I appreciate their honesty!

TLDR: DO NOT USE Caribbean Blue Pools for ANY sort of pool renovations.  The quality of work and…read moreprofessionalism is obsolete.  I had a 30k+ pool renovation that they made a nightmare, details below.  I could not regret more, choosing them to do my renovations.  There is no upside to using Caribbean Blue Pools, I urge anyone considering pool renovations to skip them.  They do not care about you as a customer and will take advantage. **Update** The leak that Ken "fixed" did not hold and I will have to rerip up my finished pool for the 3rd time.  Ken failed to property renovate the pool and pressure test the lines before starting the renovation (which is the industry standard for a non working pool).  I messaged him to work through this and he did not respond.  I had an outdated and not working pool in the house I recently moved into.  I know nothing about pools and reached out to Ken to do a full remodel (tile, plaster, lights, equipment, etc) everything to get a pool up and running.  Ken reassured me that he had 20 years of experience and that they were fully competent to get my pool up and running. I cut a check for 10k and they got going.  He installed the equipment and contracted the tile and plastering out to another company.  When they finished and went to fill the pool, all the problems started.  The pool would not hold water and my yard started flooding.   Ken requested the reaming 20k for a "job well done".  I let him know that my pool was not working and I was not comfortable paying the full amount.  He lost it on me and told me that he has done his job and demands to be paid in full.  I paid for the work and proceeded to watch my BRAND NEW pool drain and flood my backyard.  I had to hire a third party leak detector that informed me a have a pool leak under my brand new pool deck.  I reached out to Ken multiple times and he told me "This isn't my problem your pool never worked when we started on it". I called him to talk through the situation and knowing nothing about pools, felt extremely helpless.  He LITERALLY laughed at me (I have this recorded) saying this is why I have my contract about testing for leaks before we start our work (Ha,ha,ha).  You have 20 years experience Ken, if you're so proud of it, use it to inform your clients of work that needed to be done! He admitted knowing that there was an issue with the hot tub holding water but failed to rely the importance of this to me before starting.  He also did not pressure test the lines before starting the work.  This cost me having just completed my full renovation (deck included) to have the brand new deck ripped up along with the brand new tile of the hot tub. The issues only furthered from there.  The leak detector informed me that the equipment that Ken with 20+ years of pool experience installed, was done incorrectly.  (Video here: https://youtu.be/4rjEOiIEPjE)  He did not ground my pool equipment and even left the equipment unbolted to the concrete slab which would have broke my pipes.  Leaving pool equipment unbonded is illegal.  Ken just did not want to do the work, due to the ground wire being harder to find.  I would NEVER have known that my equipment wasn't even properly installed unless I had been told (Ken knew this and never mentioned it to me!). The leak detector had a tough time locating the leak and Ken demanded that he speak to the leak detector.  Ken suggested digging into the floor of the brand new hot tub to look for the leak.  Unfortunately, this wasnt were the leak was and Ken's suggestion ended up costing me an additional $400, which he charged me to fix!  Thank you! He then wrote up a quote to fix a new targeted leak of the pool.  This was finally finished and supposedly I have a working pool.  Shockingly, the pool is still not holding water and I have the leak detector come back out.  I come to find that I also have a bad drain, plug and multiport valve that need to be replaced for another $500.  This should have been caught during the entire equipment revamp.  Ken also charged me an additional $1,500 to fix a leak that he suspected was there before starting the work.  I am also still waiting and will have to pay to have my brand new deck fixed due to this company's negligence. Do not trust them with large jobs.  If you want someone to just dump chemicals in your pool and collect your money, feel free but leave the large work for another company.

We've done a lot of business with Caribbean Blue Pools and are always completely satisfied with the…read moreservice, work and prices. They are fair and do wonderful work. We recently resurfaced our pool & updated the tile and couldn't be happier with the results! Ken is very responsive & great to work with, especially when planning such a big job. Definitely recommend using them as your go-to pool company, whether you are looking for basic maintenance & cleaning or a complete update. Great job, thank you!!

During our years in Austin we dealt with three different pool service companies before finding G&S…read more From regular maintenance to emergency repairs G&S was by far the most professional, knowledgeable, and communicative. Todd, Shirley, and Hector have been a pleasure to deal with. Were it not for the fact that we are moving out of the area we would definitely continue with them. You cannot find better in the Austin area!

Since this company was sold a few months ago our service has been horrendous. The pool techs don't…read moredo all the required servicing. We had white powder in our pool for many weeks before we learned it was DE from our filter. Our tech never reported it for weeks. They never vacuumed the pool. One of our lines was clogged and had to be blown out. They let the pool deteriorate for months. I would not recommend service due to the new ownership of this company.

The service was amazing!!! They had our pool sparkling and running in no time, definitely worth it.read more

AM Pool Solutions exceeded my expectations! Their team was prompt, professional, and thorough. My…read morepool has never looked cleaner! Highly recommend their services for anyone in Austin! Great job, guys!"

I received five quotes for the re-plastering of the pool and selected Crystal Clear not only…read morebecause of their best price but because other quotes had additional costs that may or not be charged depending upon the condition of the existing plaster. While Chris Heath was examining the pool he was pretty confident that no issues would be found as opposed to the others just said maybe, maybe not. It felt like I as opening up myself to more charges later on. While waiting for them to begin the re-plaster and through the end of it I had a number of questions that came up. I texted them to Chris and by the end of the day I would have either a text from him answering the question or a phone call. Communication during the entire process was excellent. It reaffirmed my decision to use Crystal Clear. The results were beautiful. My thoughts were that it was nicer then when it was new, without prompting my wife actually said that very thing when she first saw it.

Extremely poor customer service! Read the managers response!…read more I requested another tech and this is what the manager states " It will be forever dirty no matter who is cleaning it." Me: let's discontinue services "Good luck" "Very poor design for a pool honestly. Thanks" Who responds this way?! Use a different company

We are considering some pool renovations and while looking at reviews I see nome negatives on…read moreLonghorn. I want to give you my experience with them. Our pool was built by Cody Pools back around 2002, give or take. They changed ownership somehow around that time. It turned out they never filed a permit of any type. When we discovered this a couple years ago, they refused to help. I suspect they only transferred ownership within the family but I did not research so it is only my suspicion. Regardless, they hung up on me saying it was not their responsibility while refusing to let me speak with a superior. I contacted Longhorn looking for help as they had done some minor repairs over the years which we were perfectly happy with. Peggy Faust took care of the whole issue. It cost us plenty of money; closing old permits, opening new ones, inspections, etc. But as far I could ascertain, Longhorn only made a couple hundred bucks. We feel indebted to Longhorn. We were not high value customers and they happily helped us out.

The gift that keeps on giving....poor workmanship for a 250k pool. Constantly having repairs for…read moreequipment, lighting, breakers tripping, clogged waterfall, etc. Pool is only 3 yrs old.

They have been really busy but made time for my claim. Jeff has come out to my home a couple of…read moretimes and he was fantastic. very friendly and knowledgeable. He took the time to answer all my questions and added plus he was doggie friendly. My pool looks great thank you to Jeff you're the best.

We are new pool owners and Stacy has been so patient and proactive since Day 1 of meeting us. When…read moreshe is here, she checks in to be sure we don't have questions, she loves on the dogs who won't leave her alone, and when our 6 year old is here, he will go out and she teaches him how to get the leaves out of the pool and patiently answers his constant questions. Today, with the horrible ice storm, she texted us first thing this morning to tell us that we should be good to go with the pool settings as is. But then when we asked her a question later, she said she'd just run by to check on things, which she did (did i mention ICE STORM??) and all was well. Just really appreciate her and her approach to customer service.

Wow, these guys are awesome. I had a lawn service blow a ton of lawn debris into my pool, leaves,…read moredirt, trash, you name it. I sent out a message on Yelp to 10 different pool companies. No one else could come out for a week or two. These guys were here and working on it the same afternoon. They got all the debris out, vacuumed the entire thing, cleaned the filter cartridge, emptied our own vacuum bag, and all for a very good rate. We expected with how bad it was, it would be way more expensive. To make a long story short, I am super happy with their work. I can't recommend them highly enough.

Harwood and the guys that Centerpiece pools has been taking care of our pool and equipment for over…read moretwo years. They run a solid business and they take such good care of us. They are responsive and responsible. They have helped us in a pinch on multiple occasions, and they are always so great to give us quick advice when there's bad weather or a problem with our equipment. We appreciate the work that they do and we'll continue being loyal customers.