Absolutely flawless experience from start to finish! We recently invested in a large solar system along with two Tesla Powerwalls, and it has completely eliminated our electric bill. Plus, with two Powerwalls, our entire home is fully backed up during an outage, giving us total peace of mind. One of the coolest parts of this setup is the visibility. The system helped us pinpoint exactly where a lot of our energy usage was stemming from. Now, we are able to load shift our power usage to different times of the day, allowing our solar to sell way more energy back to the grid! A massive shoutout to Sam Cochran, who guided us through the entire process. Sam was incredibly knowledgeable, responsive, and made what could have been a complicated project feel completely seamless. If you are looking to upgrade your home energy, do yourself a favor and ask for Sam!" read more

We are still in the process of having this company install our solar system and the communication and follow through with Freedom Solar is terrible. There is no one in charge of the project and you speak to someone new each time and there never seems to be any follow through. They did not show up for the site assessment and ended up having to reschedule after we waited all day for their arrival. We have had multiple phone calls asking for the same thing and each time it is promised to be done right away, but never gets done. If I could just cancel the contract at this point I would as I have no faith that it is going to get done right or on time. I am not thrilled that my warranty is going to be dependent on a company that fails to do what they say. David J. Harter Hutto, Texas read more

Scammers. Never should've set up an appointment for them to come by. Everything that they promised wasn't true and now I'm stuck paying two bills that is double what I used to be paying read more

1 Star - Extremely Disappointed, Unsafe Work & No Accountability If I could give less than 1 star, I would. Freedom Solar Power caused major damage to my brand-new home during a solar panel installation on July 24, 2024. Their technicians destroyed my AC system, caused a roof crack in my living room, and burned out my sprinkler control box--which could have started a fire when power was restored. I immediately reported everything to their sales rep and area manager. Their onsite technicians (Nathaniel Vaughn & Mark) even called an outside AC technician themselves to assess the damage, so there's no question who caused it. But instead of taking responsibility, their management denied the issue, blamed me, and completely ignored my requests for help. It's been over two weeks without AC in the Houston heat, risking my health (I have asthma) and disrupting my business. What's worse: No apology. No accountability. No follow-up. Just silence. I made the decision to trust Freedom Solar and signed the deal the same day they visited--no games, no haggling. But they completely betrayed that trust. If this is how they handle installation, imagine the next 25 years of "warranty." I've filed formal complaints and will be taking legal action. Homeowners: think twice before trusting this company with your home or your safety. read more

I am amending my previous 1 star review. Since posting my complaints about their lack of response to my request for service. They have reached out and even scheduled a tech specialist from Austin to help solve my issue. This is what I expect from Freedom. As with many companies they were caught up by Hurricane Beryl that stretched their systems. read more

I've contacted them re: adding to my existing system and have spent many minutes on hold. If they are that busy WHY WOULD I WANT TO SPEND MONEY WITH THEM? read more

Absolutely the worst customer service I've ever experienced. This company talks a big game during the sales process, but once the installation is done, they completely disappear read more

In my honest opinion, I wish I could go back in time and never get my solar panels with freedom solar. I thought they were going to look at all of my energy needs and design a system that would provide exactly that. I feel like they did not. Not only did I have to self diagnose the issue with my solar, I had a very difficult time getting heard. Finally after months of trying to get the issue fixed. I get told I have to fix the issue. The furnace that was in my house BEFORE the solar panels were installed requires too much energy which then causes the power wall to shut off and then in turn left me with a $300 electric bill since the solar panels did not work anymore. Call me crazy but I would think checking to make sure the furnace that was there already would be powered by the solar panels . But I was told they do not check and make sure that happens. And that actually no solar company does that. You spend thousands of dollars but to me I feel they don't care enough to make sure you do not freeze or get overheated because I was told they do not check to make sure it works. I had to sit in my house freezing because I couldn't afford to turn on my furnace. Just to wait months and get told I need to replace it. When it was there first. I do not feel heard, I do not feel they care about customers, I feel like I got scammed. I would not go with them a second time. I have tried talking with managers and upper management. No luck. Even tried to get a tech out to just look over the system one more time. But since I was told there is no issues on their end everything is working as it should, they would charge me. read more

First they did show up on time- good start. However, that is where it ended being good. This was my first contact with a solar company in residential usage. I have some prior experience with solar in an industrial setting. Freedom's Rep attempted to use high pressure sales techniques including trying to get you to believe that you may miss out if you don't buy now, failing to understand why a home owner, would get quotes for everyone. They tried to make it seem like they have to get permitting in the city, not knowing that I am not in any city where I am located, meaning they did not do their homework before showing up. They thought, I don't know anything about permitting in Harris County and then they got upset when I disagreed with them about the process. I have gotten permits, it is not some arduous process but pretty simple and not expensive. The rep was "well I can see this is not a productive conservation" and went to their vehicle. Said " I drove forty minutes to be here". I told her, it is her job in sales to come and sell people. High Pressure sales do not work on me. If you want to sell me something, show me the products, show me you know what you are talking about, lets talk numbers and then the little details of the process. Trying to guilt trip your customer, shows me your rep should not being doing sales. I can not recommend your company to anyone, but I will recommend to everyone not to. read more

HORRIBLE HORRIBLE HORRIBLE COMPANY. DESTROYED MY ROOF AND ATTIC. THEY DONT EVEN DESERVE ONE STAR ONCE THE PANELS ARE ON YOUR ROOF YOUR STUCK FOR 10+ years getting no benefits they get all the benefits federally and state wise. I would not recommend getting solar from freedom. If you can't buy it flat out don't lease thru them they will scam you out of your money and mess up your roof read more

Freedom Power - Water damage from horrible installation - Solar Installation Near Me - Houston, Texas

They have bad customer service I called them about the panels not working and the Telsa power wall not working. 4 weeks later they came and fix the panels but left no fixing the power wall. They need to send another tech out. The lead tells me they only had two techs. How can a solar company in Houston have only two tech guys n the field. They sold me the panels under the impression that they monitor the system in which they don't. I have to keep the system on my application and monitor them myself. If you can look elsewhere. read more

Bad experience with these people. After many months and $75K investment, the system still does not work. It doesn't seem that they know what they're doing. I could go on and on. Do yourself a favor, avoid Freedom Solar. read more

Thank you Crystal Rankin and the professional team at Freedom Solar for a outstanding job on the Sun Power solar panel installation. Job well done.. read more

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My son works for Freedom and they offer knowledgeable teams & sales person to begin your solar journey~ they treat employees well which means better service! read more

Freedom Solar came to our rescue. We had panels installed by a now defunct company, problems developed. Freedom Solar help us through the issues and fixed our problems. Our service rep, Michael, was patient and extremely helpful. The technician, Quinten, was knowledgeable, professional and patient. I am so thankful for the help and service Freedom Solar provided. read more

I was impressed with Zack and his Houston division installers, who did an outstanding job putting up 40 solar panels. Only took them 5 hours from start to cleanup. Great job cleaning up too. These guys looked very professional and a were well trained team. read more

Freedom Power - 31 panels on the south west side roof - Solar Installation Near Me - Houston, Texas

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Freedom has been great to work with. The communication has been stellar. The installation tell was very professional and safety consciou. I highly recommend them! read more

Hello. To everyone I would like to say that. The sales person name (Jose Palacios) was not the person we expected. And definitely not a honest person more of lies I would describe it.. i bought a complete solar system paid $89,000. For it and come to find out I got less panel's installed. Also this been going on for a year. 4/08/2022. Till this day. Notting has been taken care of I still can't use my solar due to a error on the meter. I changed 3 POWER PROVIDER. And they all say the same thing. I call and speak to numerous of person at the Freedom Solar number they gave me. And I call to figure out exactly whats going on with my system. And they say there going to get a ticket maid. Never received a call back until I call.. the gentleman that came and install the power wall battery in my garage he drill straight thru my kitchen cabinets. And that was never fix nor replace. NEVER RECEIVED ANY DOCUMENTS ON THE SOLAR SYSTEM NOR WARRANTY PAPERWORK. How I was told from the day one.. that i was going to receive them. NEVER DID till this day I'm clueless how they really work.. Those are my complaints I got. Besides that solar system crew did a fantastic job and definitely were responsible every single step he explained the installation process and clean up. Great service guys. Next step would be------------ request read more

Erica from Freedom Solar did great job from our first contact until installation was completed. Her first presentation was focused and she explained all the advantages of their system. Erica also gave us list of addresses for installations Freedom Solar performed around us so we were also able to see how clean and professional Freedom Solar work was. The part where most of the time is lost are HOA/City/Electric Provider approvals. Once we got approved by HOA, Freedom Solar Crew and electrician (Mark) completed installation in two days! (3 hours for panels and 3 hours for electrician to install boxes and wiring. Both installation crew and electrician were quick, focused and professional (I was watching electrician while he was working and was amazed how that guy approached his job). He was also able to answer every question I had for him - he also showed me how much panels are producing compared to what was the usage just to give me a hint. The whole process is transparent and we knew exactly where we stand and what is next step. Waiting for CenterPoint to approve so our system is energized now! Go Green with Freedom Solar! read more

This is a horrible company to do business with. We got a power generator on Dec 1, which part of the process is to disconnect the solar system. We called this company who refused to even put us on the service list unless we paid them $400. Which we did, here we are 2.5 months later and can not get them to call us back. Meanwhile we are having to pay the power company instead of getting paid for our solar production. Highly dissatisfied and we will be suing them shorty. read more

SCAM. SCAM. SCAM. They must pay for these reviews that are so good because our entire experience with them has been shady, dishonest, and infuriating in every sense of the word. I also have a friend who is dealing with her own problems from their complete lack of communication, and exaggeration to the point of fabrication. Beware, you will not get the credit on your taxes unless you pay in the same amount or more in taxes (that is not anyone in the middle class). We have found an over $2000 discrepancy between the amount of the loan and what the contract states the loan was for, that apparently cannot be answered for. We have now had the solar panels for over six months and almost no months have we produced the guaranteed 100% energy, much less anywhere near the promised extra. We are now paying dramatically more each month for our electricity, on top of the $277 solar payment (that will go up soon since we won't have the $22k "tax rebate" to go towards the loan to keep the amount down). Don't think for a second any of the claims made during the sales pitch will be included on the contract! After all the guarantees and assurances, the only thing listed on the contract is that it will cost 10% of the loan amount to get them to remove your panels. Which is a smooth $8k for us. Yup, $80k for solar that can't produce even half our energy needs (that haven't changed since signing up, I've checked!) No help after weeks of calls and e-mails. Save yourself the heartache and the thousands of wasted dollars. read more

Not very impressed so far. Panels installed last October, electrical completed in November and still waiting for utility inspection before system can be put into operation. I have tried elevating my concerns but receive little or no response or action. Their customer service representatives show compassion while listening to concerns but of the 3 phone calls I have made not one has had a follow-up call. In meantime I am paying on the loan since the clock starts running when the panels are installed. I know they have been around for a while, and I did my due diligence before signing up, but it's been a disappointment since I still do not have a working system and have buyer's remorse. Make sure if you do go with this company, you get some form of a schedule commitment. read more

These people are grossly mismanaged. Installers, for the most part, know what they're doing although they're a little lazy. Office crew and supervision are a complete clown show. Can't email/phone when schedule changes and THEY DON'T SHOW UP TO A SCHEDULED APPT. Crew supervisor for Denver metro area is clueless and probably the worst customer service/support person I've seen for any company in a long time. These guys don't listen and are so arrogant they think they can do anything they want on an install and get away with it. System design was wrong, electrician showed up without correct equipment, pushed install off 2 weeks because they screwed up, didn't show up for 9/5 appt., ASSUMED I could be there 2 days later to babysit them without asking, didn't tell me there was an alternate plan to running wire until AFTER I'd moved stuff in the garage for them FOR THE 2ND TIME. Scheduling is a mess, supervision is a mess, contract grossly BIASED towards them(they will make you sign away consumer protections passed by the state of Colorado to protect you from scheisters in this industry), consumer contact system is a joke(you'll never be able to talk to someone other than the receptionist and they cannot/will not return a phone call unless you rattle the cage several times). I've run bigger operations than this one and I would take a BIG broom through this place and clean house if I was in charge. Blame it on millenials, covid, job market-whatever you want. There are still companies out there that execute, make phone calls when they should, allow customer contact, do what they say, etc. This isn't one of them. Wish I would have used the other company I was considering for the install. read more

We had Freedom Solar Power install our panels a couple of weeks ago and were very happy with the installation. Our salesman Gene was very patient and knowledgeable and did not use high sales pressure. The electrician is also to be commended for the work that he did which he was very detailed in explaining what he was doing. They were very prompt and cleaned everything up. We love the look of the panels and we are learning how to use the app which is very cool looking. We were prepared that it could be a couple of months after installation for us to get the permission to operate from Centerpoint, but to our surprise, the pto came one week later. I appreciate seeing the nice big vans that the electrician and installers are equipped with. They also worked very safely on the roof. They also called and communicated with us while we waited for our installation. It is scary, since we don't really know a lot about solar, but we are patient to learn and we feel Freedom is a good company to help us partner with. Part of the reason we chose them, is that they have partnered with a very well established company that makes the panels and they don't just sub out their work. I feel they will stand behind their product for the long haul. read more

I explored getting Solar with Freedom Forever. While working with the agent, he had me log in to Mosaic Solar loans to see if I would qualify for a solar loan. I was suspicious of the questions they were asking but the rep assured me that I was not signing up for a loan but just granting permission for them to check my credit. I decided against the solar panels, but I received a credit alert a few months later that my credit score had dropped due to the $13,000 loan I had taken out with Mosaic. I contacted Mosaic and they told me they had already made a payment on my behalf for the installation equipment. Bit I had not agreed to get anything installed! And I didn't hear boo from the Freedom First rep. He has not replied to my texts. Mosaic did say they would cancel the loan and get the installation money back, but I should not have had to go to all this trouble because the agent lied about the paperwork I was filling out! Steer clear of this bunch! read more

Cherry Bell was amazing and did and even better job with informing on how the system works. She was able to get the job done and made sure everything was up and running and producing before leaving the site. read more

Nice people, very knowledgeable, good process, good warranties, but jaw-dropping expensive. Quoted for over $4 a watt installed on a 17 kw system. (Tesla is running at $2.03 - excluding ITC. Other quotes at $2.35 - excluding ITC.) SunPower modules are nice, but not twice the price nice IMO. Yes, some other modules "may" degrade by an additional 10% over 25 years. If you care about that (I don't) you can oversize the build by 10% and it will increase your cost by 10%. No big deal. The SunPower modules have a bit better power density so you need slightly less area (20.5 watts per sq foot vs 17.5 watts on a Tesla 340 or an REC 310 or 19 watts for a Longi 375 module) but unless you have extreme space constraints it should not be a huge deal. Shop around! read more

We researched and vetted every solar power company we could find, and Freedom Solar was the best option by far! Not only were the prices, product, financing options, and warranty the best, but we were (and are) so pleased by the customer service and communication. Shannon Munden answered every question we had and met with us multiple times to ensure our satisfaction. We were especially pleased that he came out and met with us to go over things and answer questions again even after our installation was completed. All communication was clear and immediate. Any (normal) issues that came up were resolved ASAP, and the progress was communicated to us every step of the way. We recommended Freedom Solar to a friend, and his installation was just completed! We did the research, folks. SunPower by Freedom Solar is definitely the best! We are VERY happy! read more

SunPower by Freedom Solar exceeded our expectations in every way. There are so many options when choosing solar companies, but we ultimately chose Freedom Solar because of the quality of their products and the warranty. We like the SunPower equinox system and knowing we only have one manufacturer and one single warranty on the entire thing - not 3 like the other companies. We are very happy with their work and service! read more

Mr Michael Haase the Sunpower Rep was a thorough gentleman throughout . I wish him well though we couldn't make a deal .

It is very important that customers understand how this company works. I signed up on a contract around Sept. 2022 Freedom Solar. Before going to the contract, I discussed with the sales representative that I have issues with the electrical panel and the roof. The guy who came to my house to do an inspection of existing conditions only addressed the roof. I mentioned that I also have issues with the electrical panel and he said that needs to be taken care of by somebody else. I called the sales representative and he took notes about that. He said he will request it since it is a major issue not having the power load on the breakers and being an old electrical box. The estimate for the solar panel came back at $55,000, plus additionally the roof repair. I told them that was too much, and so they responded they will take care of the roof. At this point, I mentioned to the sales representative again about the electrical panel (MPU), to which he responded he had put in the request for it. At the end of Dec. 2022, the roof was replaced and the solar panels got installed. At the time of installation, I mentioned again to the contractors about the electrical panel but they told me they don't deal with electrical installation. I asked the contractor for the supervisor's number which I called and let him know my concerns, I also called the sales representative, and I was told that an order for the MPU has been placed and is waiting for approval. So, here I am with the panels installed not functional, paying power service to the electrical company and the loan on the solar panels. The sales representative has been communicating with me. He and I have sent several emails to Freedom customer service to get this matter addressed and still today, Jan. 1, 2023, there is no response. Every time I called the number customer service number on the website it rings, but it hangs up immediately right after. There is no one to reach out to. read more

Freedom installed panels and 2 powerwalls early Dec 2020. The install went smoothly for the most part. The powerwall wasn't reading the power flow correctly due to where the clamps were initially installed, but it was eventually resolved. I'm putting it in the review because after seeing the exact same issue repeatedly in the tesla forum is seems to be a common issue and might be helpful to readers here. And there were some cosmetic things I wish were done a better, but my install was atypical (requiring some trenching and lots of conduit) and I am pretty picky about fit and finish. Definitely not deal breaker issues and overall Im a pretty satisfied customer. I'm having them install a 3rd powerwall (for my peace of mind after going thru the Feb freeze), which is a process that dragged a little longer than I would've liked. But that issue has also been addressed in an impressively quick, and professional manner. read more

I can not say enough good things about my experience with SunPower By Freedom Solar. When I first started to explore about having solar for my home, I spoke to many different companies and did a lot of research. Freedom Solar by far provided the best information and made sure to take the time to explain and answer all my questions. Shannon Munden in particular made sure that I was informed about the technology and the differences between different panels. Shannon was my go to contact and he ensured that the process was simple and easy on us. Once I made the decision to go with them they worked closely on the design layout and took into consideration my desires for 100% offset while still making sure that my wife's concerns for aesthetics were addressed. We made numerous changes in the process and they always were supportive and made the process very easy on us. When we had concerns about issues which is normal they have gone above and beyond to resolve. I am very happy with my system and equally as happy and satisfied with the company. read more

Shannon Munden and his extensive team at Freedom Solar have been very professional and very responsive throughout the entire process of ordering, planning and installing my 6.8 kw residential solar system in Houston. The finished installation looks great and performs flawlessly. read more

From the very first visit to the close out session, SunPower by Freedom Solar was a most excellent adventure!! Shannon Mundon gave us all the information we needed about the system. The install crew worked efficiently and masterfully to position the panels on our roof. The crew in Austin worked through the permits and inspections masterfully and when we were given PTO, Permission To Operate, the panels worked just as they were promised. We love the data generated by the app and work hard to monitor our solar generation vs. energy consumption. The entire experience was controlled, caring and continues to be capably confirmed with warranty and guarantee of satisfaction. Thank you, SunPower and all of the people who worked with us to make our dream of solar energy come true. read more

We researched several different solar companies and Freedom Solar using Sunpower panels and enphase micro inverters came out the best price with a quality product. Shannon Munden, the Houston manager, found us a great last minute rebate with Green Mountain that brought the price below others lesser proposals. I really enjoy the microinverters from enphase as you get really good reports on how the solar system is working. The process to install seems to take forever, but that mostly appeared to be delays from all the power company (centerpoint) requirement and our local city permit/inspection process. From contract signature to install was about four months. All during the process Freedom Solar has been very attentive to my questions and where we were in the process. The after install support has also been very good. While you cannot get the same rebate (expired), I strongly recommend this company. They have a good history in Austin and I think they will be around for a while which is important as solar warranties run 20+ years. read more

Our experience with Freedom Solar was simply the best it could possibly be. Shannon Munden, the sales and "go to" person knew all about the system, it's efficiency, and the best ways to finance it and to receive the tax credit. The system was installed when the said it would and the Tesla Power Wall we purchased was here months early. The installation crew were terrific. They finished long before I thought they would. They were polite and efficient. Simply a wonderful and seamless experience. The operation of the system was fully explained and I now go out on a daily basis to look at my meter. Doing so makes me feel great about our small contribution to the environment. I cannot recommend Freedom Solar more highly. Ned Mulligan read more