Don't let the smooth sales pitch fool you--Astrawatt Solar's post-installation customer service is non-existent.
If you are looking for a solar company that actually honors its warranties and communicates after installation, look elsewhere. I have been trying to get a single underproducing solar panel diagnosed and replaced since August 2025. After multiple attempts with phone calls and emails, I was finally able to connect with the service staff 4 months later. Then it takes another 2 months to arrange for the service staff to show up while I have to call Enphase energy to assist with the diagnosis.
Enphase Energy support officially diagnosed the issue in February 2026, confirming the physical solar panel itself is defective (running at only 60% capacity) and explicitly told me the installer needs to submit a replacement claim to the manufacturer, REC.
The service team initially looped in the Houston branch owner, Tyler Tucker, to handle the replacement. After months of waiting, I demanded a definitive timeline and a claim reference number on March, 2026. It has now been over three months since that email and I have been completely ghosted. No updates, no claim number, and zero accountability.
Once they have your money, you are completely on your own. I am now forced to escalate this to the Texas Attorney General and the BBB just to get a response. Avoid Astrawatt Solar Houston. read more