Complete joke of a company. I just wonder what is going to happen with our warranties etc. I read online that they have filed Chapter 11 bankruptcy and although they say they are restructuring, data online say differently. I was promised first year lease payments paid, and I gave them a referral and was promised a $500 referral fee. Installers also left a huge hole around my electrical panel that they never fixed and refused to reimburse us for the repair. Kit Morales was my contact person and I provided invoices etc etc for months with no resolve. All their promises never came to fruition. Disgrace of a company. AI SAL S DO NOT RESPONSE BECAUSE I FOLLOWED YOUR ADVICE TO GO BACK TO CUSTOMER SERVICE AND OPEN ANOTHER CLAIM AND THEY JUST SAY THE COMPANY IS RESTRUCTURING AND MY CLAIM IS CLOSED. My review would be a NEGATIVE NUMBER BUT UNABLE TO POST THAT SO HAVE TO GIVE IT A 1. read more

When is anyone going to get back to my Wife? She emailed Trinity weeks ago. WE TOLD the sales rep if the panels did not offset the electric YEAR ROUND we did not want them to be installed. This summer our panels did not even offset any months we always had an electric bill. read more

We purchased a home with leased solar and have been trying for two weeks to find out about it. Calls are constantly busy or just hangs up.

No surprise to come here and find 1 star review. I only wish we would have come here before hiring this company. We've been dealing with Kit Morales, Executive Resolutions Specialist, for about a year with no resolution is sight. He mentions the existence supervisor - which he never introduces us to via email even though we already started and stopped legal action once to give them the opportunity to fix the problem. read more

This company doesn't answer the phone. They tell you they're gonna find somebody to talk to you and then they put you on hold for over an hour and then at the end of the hour it hangs up on you. They can't explain why your system isn't working other than the fact that they're going bankrupt and they're not paying their Installers. I'm not gonna pay you if you're not paying the installers to take care of this you're gonna put a lien on my house or accelerate my loan because you're not paying anybody why should I pay you. I gave you $1500 at the beginning of this contract and you haven't done anything for me. This company sucks and nobody ever calls back and nobody ever helps. read more

If you are considering becoming a Solar customer, do everything possible to not have Sunnova Energy Corporation service your account. I have been a Solar customer for one year, and while I am pleased to be, hopefully, contributing to the environment by utilizing the power of the sun to power my home, the customer service I have received from Sunnova, has been a headache. I am able to monitor the production of my system via an app on my phone. I reported that one of the panels on my home was only producing at 57% of what the other panels were producing. Obviously, I expect ALL panels to produce at the promised output. I reported the issue in April of this year. 2 months later, June 18th, Sunnova finally sent a technician. He acknowledged there was an issue and worked on the system for approximately 2 hours. He never corrected the issue. Now Sunnova will not stand behind their technician's inability to correct the issue and are refusing to correct the panel that is not producing at normal performance. I have spoken, and emailed, with 5 different representatives that refuse to do anything to correct the panel, despite the app on the phone clearly showing the panel at 57%. I did not pay to have any of the panels not performing as promised. Now in August, it has been over 4 months and this is the kind of customer service Sunnova provides to their customers. I am a senior citizen residing in Florida and there are laws to protect companies from taking advantage of senior citizens. I will be reporting Sunnova to whatever agency I have to. If you do not want to experience the same lack of customer service I have, do everything in your power to avoid this company! read more

So this company FILED BK And SunStrong took over our contract. They have changed our monthly payment and our now telling us we have a $6,000 past due amount. I have called and talked to 3 people each time being told they would fix this. Still not fixed. The last time I called I was on hold for 2.5 hours never got to talk with anyone. I have filed a complaint with the BBB, SunStrong has not responded. I have contacted an attorney and definitely have a case cause they are breaking my contract. Anyone else having problems. Contact me and let's do this together read more

I recently had all my solar down in the month of June. No call, and when I reached out to them after getting my SCE bill, they confirmed the issue. Sent a tech who said fixed what he could but 5 panels were out. That was about 6 weeks ago. I have been calling weekly and told that they are still waiting on supplies. What??? I am running at the top time of the year on 2/3rds and not banking anything for winter. I am told that they will only pay the difference of the contract. Uh...what!!! I specifically had more panels put in because I was going to add AC. I am not producing enough to pay my bill. Oh and I've been on hold longer than it took me to write this review. DO NOT USE SUNNOVA. Huge rip off. read more

Solar panels haven't worked for 4 months very poor customer service still taking my money, breach of contract disgusted and want the panels removed ASAP read more

Avoid this company like the plague! They are unprofessional, unorganized and frankly not serious. Everyone from my project manager Sally Anguiano to her manager Joseph Trusso, down to their interconnection team are complete disasters! I signed up for a batter backup in early Nov and it was nothing but delay after delay after delay. They had to submit the application with my power company SCE 3 times because each time there were silly errors and each error caused my application to get pushed to the back of the line! Early Jan there were wild fires here in So cal which caused my power to be out 16 of 22 days. I expressed the urgency to get the backup battery installed yet ZERO was done on their side to push things along, ZERO compassion from them, and it became very evident to me Sally was working from home and putting in 1-2 hrs of actual work per day. When I would ask her to provide me something as simple as the application number so I could call myself to push things along she could not even do that! Today I officially canceled the contract and will be starting over with a new company. Sunnova WAISTED 2.5 months of my life and added additional frustration to an already very changeling time for me. Save yourself the trouble and look elsewhere now. read more

My father died in March 2024, at the age of 82 in Arlington, TX. He entered into a contract with this predatory company in October 2023. We have called repeatedly and sent a death certificate to Sunnova, requesting that they remove the panels. They have refused, stating that the contract could only be cancelled 3 - 5 business days after signing. What kind of company puts an 80+ yr old person under contract, knowing that they are in the twilight of their life? We now have to replace our roof and Sunnova refuses to permanently remove the panels. At this point, we have no choice but to seek legal counsel and report Sunnova's shady practices to the Federal Trade Commission. Do not, under any circumstance, do business with this company. Based on our experience with Sunnova and the many negative experiences detailed in the reviews of this company, we have enough people to file a class action law suit. If this is something you are interested in, please email me at yeye7575@gmail.com. read more

Sunnova service is poor, if you have Sunnova as your solar provider, never let a service rep named Lonnie Jackson come to your house, he is a disrespectful liar. Damaged my roof tiles and lied about it, in addition he wouldn't give me the name of his supervisor this guy is a disgrace! And the company hired him. Just remember the name Lonnie Jackson, and Sunnova never resolved my problem, I've never missed a payment and have always made my payments on time. First time I need some help from my Sunnova warranty, they send a liar, no good service rep. read more

Almost a month has gone by since my review, and after escalations, and several communication emails, I'd like to say that I am no way closer to a resolution. I get emails that read "I wanted to inform you that your service request is currently on hold. We are awaiting essential tools required for the process, which are being ordered directly from the manufacturer. Unfortunately, we cannot proceed until these tools arrive, and our timeline depends on the manufacturer's availability". This has gone on over a year. So I am to assume that any household needing repairs on their panels are all on hold? How about this for a solution: Instead of repair, why not replace since the onus lies on the company, not the customer, to find a reasonable timeframe for a resolution. I suppose even after bankruptcy and new management nothing really changes. My recommendation is to NOT TO DO BUSINESS WITH THIS VENDOR read more

Our home closed on Sep 10th, and it is currently Oct 31st and Sunnova has yet to submit the application to PG&E to turn on our solar panels. I have called at least 6 times and supplied them with all of the necessary information they requested like the meter ID, PG&E electricity bill account number, etc. All they have to do is SUBMIT the application, but when I spoke to them today, they said they still don't know when they will submit it!!! They also said, we have 3 months from the close of escrow to connect your system... So they plan to wait the whole 3 months to submit one application, while the panels just sit there not producing electricity. Totally absurd. We had no choice but to use this horrible company because we bought a new Lennar home and they sold the home with the Sunnova panels,but had I a choice I would never choose to do business with this company. read more

No return phone calls. No update on service issue. to say customer service is non existent would be a complement. read more

My solar have stop providing to my power company 3 months ago. I talked to customer service at SunNova several times. I keep getting the run around. I have a bad inverter. They tell me they are waiting for the part. Then waiting to hear from someone to come install it. There is a new home development less than a mile from me that is installing SunNova Solar. I don't understand while they can't come and fix mine. So now I have a big power bill along with my monthly solar payment. This is ridiculous! I rather they come take it down. Do not use them! read more

I purchased a new Lennar home that has Sunnova panels in November 2024. I have now been waiting for six months for my solar to be activated. Whenever I call Sunnova to get a status update, they say they are waiting for approval from my utility company, SDG&E. I finally contacted SDG&E, and they are waiting on Sunnova to confirm which application to move forward with because they erroneously submitted two applications. I have had constant issued getting a hold of a Sunnova representative that knows what is going on. read more

I bought a home with panels and inverter installed by Sunnova. Not only was the installation not done correctly, but even after they sent a technician out to fix the issue, further issues persisted. I had to call them and emailed them no less than 15 times (opening over 10 "cases") with Sunnova. Each time they would wait a week or two before them closing the case saying, "the system is communicating and producing as expected". I finally gave up and contacted Enphase (the company that makes the inverter) who confirmed my system was not installed properly. Only after Enphase emailing Sunnova directly did Sunnova accept that there were problems with my installation and agreed to send someone out to fix the issue. Terrible service, I definitely would not recommend. read more

To say this company is shady would be an understatement. I've had non working panels on my roof for 3+ years and no one has been responsive to try and help me. They were quick to install them but never switched them on. They keep kicking the can down the road in hopes I just give up. It's because they know they made mistakes and won't fix them. I keep calling for updates and they say that they need to hear from the supervisors. Each of my case owners mysteriously get reassigned, laid off, or moved to a different position. It's been 3 YEARS!!!! Word on the street is they're going bankrupt and to be honest I hope their entire staff suffers a slow and painful bankruptcy. Could not happen to worse people. read more

Run AWAY! Do not do business with Sunnova. I purchased my house May of 2024. The panels were on the house at that time. We had to assume the PPA as written if we wanted this house. Fast forward to September 2025. My roof starts leaking. Water has soaked my dry wall. The ceiling is falling apart. The plywood on the roof under the panels is soggy and spongy. It is a mess. So I reach out to Sunnova and get a case opened. The case is approved and I was sent a link to schedule service. I click on the link to make the appointment and none are available and I'm instructed to call them. I call them and I speak to someone who promises this has been escalated and I will get a call back same day. So I wait, and wait, and wait, and hear nothing. Several days go by and still nothing. So I try again. Exact same result. I do this for a month. A rainy month in New England with winter coming. Still nothing. I finally get someone to tell me they've rejected my case because of an inspection they did in June of 2023 that found a leaky skylight. No one has verified that water intrusion is in the same place. No one knows whether or not they skylight was repaired. No one seems to be able to process that the June 2023 inspection really isn't relevant since I wasn't the owner then and had zero knowledge of the issue. The whole time water is still intruding in to my house. I am then told that I need a REPUTABLE ROOFER to come out and look at it, which I had already done which is how I knew it was the panels not the skylight. So I send them documentation, multiple times, and they can't find and they CAN'T find it. So at this point I'm resigned to just paying a roofer myself because Sunnova is bankrupt, I want to stop the water damage, and WINTER IS COMING. This means I need them to come out to take the panels off and store them while the roof is replaced. So I again call and chat and call and chat. No one can tell me when, where, or how to get the removal started, or scheduled, or the cost. I am completely at a loss. I have invested so many hours in to this project and I am no farther along than I was a month ago. The water damage keeps accruing and Sunnova won't help. The company that bought them, SunStrong, of course won't help. I don't have words. I would give them zero stars if I could. Update: the company purchasing Sunnova reached out to me and after much more time and back and forth has now informed need me I need to pay to fix my own roof, despite what my contract says, then try to get my money back from the bankruptcy settlement (which the claim period is now closed) and they still won't send someone to take the panels off because no appointments are available and i cannot use an outside vendor without their express written consent. They have also closed my case and won't reply to my emails. 10/23/2025. read more

I've never written a review before, so I'll start with that. This "company" is egregiously negligent with their customer service practices. I mean BAD. Literally from the first phone call with this company, they have been a nightmare. I had to use this company because the previous owner of my house used Sunnova and we had to transfer the solar into our name. If you are looking to buy a house with sunnova and you need to transfer it, expect AT LEAST 25-30 days for it to transfer. We have been working with them for almost 60 days now and got an email from this morning saying the solar account was finally transferred into our name, go to login, they still have the old owners email as the system owner... now I need to call AGAIN and be put on hold for another 20-30 min to fix another mistake that the simply could fix if they actually payed attention to what they were doing. Beginning of Aug 2024: Phone call 1: setting up our account to do the transfer - messed up our email up after spelling it phonetically. Phone call 2: asking where the transfer paper work is. They spelled our name wrong. They fixed it. Phone call 3: they messed up our actual names on our paperwork, it would take 5-10 days for them to fix our names. Phone call 4: us: where is the paperwork? Sunnova: Maybe 5 more day. Phone call 5: (trying to close on our house) us: where is the transfer paperwork? Sunnova: You'll have it soon... Email comes in: transfer paper needs to be signed by both parties... oh look, our NAMES ARE SPELLED WRONG AGAIN! Phone call 6: 5-10 days to fix the paperwork... Phone call 7: Finally, the transfer paperwork has been signed. We can close on our house. Email to them: our escrow company sends deed so transfer can be complete Phone call 8: us: have you received the deed? No, please resend it. Ok no problem. Email to them: us: deed sent Phone call 9: sunnova: can you send us the deed (this was 2 weeks later)... us: already been sent to you twice. But here you go again. Email from them: a week later: can you please send us the deed? Us: are you kidding me? FOUR TIMES? Wtf... man. Email from them: account has been transferred please use the system ID provided to set up / register your account Today (end of Sep 2024): try to login using the system ID - oh look, ITS STILL IN THE OLD OWNERS NAME. About to lose it here people.... Now I need to make ANOTHER phone call. Beyond frustrated with this company. STAY AWAY FROM SUNNOVA FOR THE LOVE OF GOD. read more

The following are a history of documented facts with IL agencies: Over 50 unresolved complaints under my customer online profile. Sales fraud - utility costs averaged 300% more than "estimated" on contract. Property damage from their subcontractor that they refused to repair, potentially violating terms of their own contract. Unsafe installation - and remained an unsafe installation even after their "repairs." Roof leaks from a solar PV system that should never have been installed on our roof - from recorded conversation with their own tech that stated as such. A contract that prohibits any civil litigation with a jury against them - requires $$$$ Federal Arbitration instead. read more

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3rd Update: Please read my previous reviews for the full story. It has now been 149 days since I first notified Sunnova that my solar panels were not functioning correctly. My case manager no longer responds to my emails or picks up my phone calls. [BE AWARE] Sunnova had 400+ reviews removed from Google overnight (9/12-9/13) after 5-star reviews were being submitted to Sunnova every few minutes. Please review their BBB Rating and Yelp Rating (images attached) before working with this company. I believe that Sunnova has breached my contract as Sunnova has failed to perform a material obligation set forth in our contract, which is to maintain the PV System in good operating condition. I have filed a report with the Texas State Attorney General and I recommend any other Yelp reviewers who are going through a similar experience to please do the same so we can get more eyes on this company. You can file a Consumer Complaint Online here: https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint Before purchasing solar panels from Sunnova I recommend you watch these videos to see more examples of Sunnova's bad business practices : 1) https://www.youtube.com/watch?v=gwiBIWgdTNo 2) https://energynews.us/2019/02/19/puerto-rico-energy-bureau-declares-sunnovas-residential-solar-panel-lease-contracts-illegal/ 3) https://www.youtube.com/watch?v=GZbytJjYJfA read more

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I would NOT recommend SUNNOVA for any of your solar needs. I have been waiting 7 months for them to re-install the panels after they were removed to get my roof replaced. I was told it would be a two week turnaround. I have been lied to by this company, so far $6400 out of pocket expenses due to 3 no call no show appointments one of which delayed my roofers by a day. I cannot get any service techs out because they are "not in the area". It has been a battle since day one with this company and their customer services is terrible. No one can seem to give me any answers and my case manager has switched 3 different times due to the length of time it has taken to remedy this issue and still my panels sit un-installed on my garage floor. Do NOT go with this company for your solar needs. Do your research and pick a better solar company. read more

So we purchased a new home in CA and they came with Sunnova solar panels. We had a minor/annoying problem at the beginning but it was resolved after a few back and forth. Had those for a few months. Had another issue. We called customer service and they were able to send someone to see what was going on fairly quickly. When we were ready to add more panels and get batteries installed we contacted them to see what deals they had and also since we wanted to stay with the same company to make things easier on us. Person who helped us get a quote was really nice and helpful. Kept in touch with us here and there while we were doing the contract. With that experience we thought we made a good choice sticking with Sunnova for solar. WE WERE WRONG! Here's a timeline of how things have gone: April - sign contract. They state it could take 3-4 months to get them installed. Late June: We get the call that we can get them installed. Technician comes and get the new solar panels installed. 2 weeks later: Get the call that electricians can get batteries and new solar panels connected. They come following week. They mention it's going to be a 2 day job, but they didn't get it done in 2 days. Which brings me to now. Mid September. Weeks trying to reach someone at Sunnova who can help. Trying to reach the electrician company to come finish the job. And no response from the electricians. Getting passed over from department to department at Sunnova. We currently have holes in our garage that still need to get patched up. Electricians haven't finished the job. New panels have been installed since late June and not even functioning. My husband and I are frustrated with this whole process. No communication by either company. It's extremely ridiculous. We wish we would have gone with another company at this point. read more

Do not purchase! My system hasn't been working for the past 5-months, so I am paying for solar (with 0 benefit) on top of paying for my full electricity bill. When I call customer support, I have to wait for very long periods of time just to speak to someone international who says they will call me back and never do. No help. read more

Worst company to deal with. Installation took forever,production wasn't what they promised and salesmen are scum liars. Roof is now leaking and said I'm on my own. Stay away!! read more

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They cost me $7,000 worth of damages, refused to pay for them, then filed bankruptcy.

Much attentiveness from Sunnova meets at placement onto when panels are said on necessity upon maintenance, which the matters to their efforts are shown at great value also where their arrival is at patience into waiting for the tenant ownership in their spoken guide of what their objective by assignment from maintenance task is assigned, at arriving Nothing bad of else to notice from our experience read more

Thank you sunnova for selling your services to another 1 star company after filing bankruptcy. What a joke. This new company will charge you a monthly fee just to use the monitoring app and you will get no help what so ever. read more

Purchased solar and for the last 8 months they have had me in maintenance mode because of a part. I have been calling to figure out how to get a credit back since when you are in maintenance mode nothing is getting put back on the grid. So on top of the $190 solar monthly bill I am paying I then have to still pay for electricity on top in full since the statements show nothing was put back on the grid for the company. If I were you I would stay as far away from this company as possible. Any request to speak to supervisor are denied as there is none available and no one will ever reach back to you. If you are considering going with this company DO NOT DO IT! REACH OUT TO OTHER COMPANIES. They will more than happily take your money but once it's installed it is impossible to reach out to anyone that can help with issues. Case #: Case-12754864 My reps: Cesar 12759139 Joanna 424 DO NOT GO WITH SUNNOVA read more

Sunnova - As you can see, tickets I open get closed out with no callbacks. DO NOT GO WITH SUNNOVA - Solar Installation Near Me - Houston, Texas

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I had one of their drivers follow me and cuss me out because he felt like I was not going the speed limit. He followed me driving recklessly for 10 minutes in a neighborhood and then at a stop light rolled his window down cussing and screaming at me. I called their customer service number to report this and they told me "because I'm not a customer I can't speak to a supervisor and they can't make a claim but are glad I'm safe" ????? Absolute RIDICULOUS. I have a video of the person cussing at me if anyone wants to see. read more

WARNING....do not use this company! We were Seniors living on a budget looking for ways to lower bills and they have taken advantage of us from day 1. It's been over 2 years for our system to be completed and it's been an ongoing battle ever since starting with their installer going out of business to installing the wrong electrical panel to leaving a Huge hole in our house for 2 years to not installing the roof panels in the best place for optimum power and then not owning that (per contract). They have strung us along and taken advantage of us for over 2 years and have not, In Good Faith, upheld their contract...in Breech of their contract and still won't make it right. Do Not Use Them read more

Sunova is deceptive and misleading. I was promised a flat rate of $257 per month with enough solar coverage to meet my needs -- I was even told adding an electric car wouldn't change my rate. The only exception, I was assured, would be if I installed a pool. Now, month after month, my bills keep climbing higher. I'm shocked to find out I need to purchase an expensive battery and enroll in yet another program just to cover my nighttime usage -- essentially paying an additional bill on top of what I'm already paying. This entire experience has been a nightmare. They lure you in with false promises, then lock you into rising bills and hidden fees with no real path to resolution. Don't fall for it. They lie, trap you in a web of confusing policies, and make it impossible to get help. Save yourself the headache and stay far away from this company. read more

Pushy and rude representative. Lied that they were employees of Edison. This salesperson was rude and way to aggressive. Also very disrespectfull in her approach. She needs better people skills. read more

Sunnova - Solar Installation Near Me - Houston, Texas

UPDATE: I FINALLY had a service team come out on 5/16 to take photos and order 5 replacement panels. Later on the week I was scheduled for 6/16 (between 11am-2pm) for the service team to come back out to replace them. They parked outside at 1:40pm, never came to knock on the door, instead they left a tag on the door at 2:26pm. I ran out to talk to him and he said there isn't anything he can do. They need the parts still and he had no idea when they might be in stock. I wasted another full day off work to be told no parts were in stock. TERRIBLE TERRIBLE COMPANY. Wasting people's time and company money sending a team to a site they knew they didn't have parts for!!!! read more

SUNNOVA STEALS YOUR MONEY BY FAKING POWER DATA Please find the attached photo - Sunnova is claiming that my solar panels are generating power at midnight. Apparently, the sun in the Sacramento area never sets and the sun is as bright at 2 am in midnight as it is at 2 pm. How can someone lie so blatantly and treat users as fools? Only Sunnova has the guts to do this as they want to steal every penny from you without any respect to either the God or people. read more

Bunch of scammers. Scraped my info from property tax records and then tried to BS their way into my house as "routine panel maintenance", which they presumably would have then charged $$$ for. I told them I'd never done business with them, that I didn't have any 3rd party doing anything with my panels, and to get off my property. They tried every trick - "Oh, we're subcontractors", "If you recently reported an issue, that's why we're here", etc. They couldn't tell me anything about my installation or why they were supposedly there specifically, of course (and no, there's no issue with my panels). It was like a real life version of "we're calling from Microsoft because you have a virus". I called their customer support line to make sure they never came back, and the rep's only comment was "no promises". read more

There is an overwhelming number of negative reviews on Consumer Affairs (CA), Google, Yelp, and Better Business Bureau (BBB). CA's 108 of 113 (96%) reviews are 1-star; Google's 12 of 15 (80%) reviews are 1-star; Yelp's 279 of 289 (97%) reviews are 1-star; BBB's 29 of 30 (97%) reviews since Jan 1 of this year are 1-star with an alert from BBB that Sunnova has a pattern of poor/unreachable customer service and fails to meet standards for accreditation. Cannot advise Sunnova's product or services. read more

A word of advice to everyone: read the contract carefully before listening to their lies about rebates, oversized systems, and tax deductions. They claim you will only have one bill, which is a lie. After six months, I have experienced nothing but a endless runaround. This 40+ page contract was written by attorneys, so I cannot stress enough the importance of having an attorney review it before signing. I am extremely confident they will steer you far away from falling into the same trap. They commit fraud by lying to you to get you to sign the contract, only to find that the contract does not honor any verbal agreements. In fact, they told me they do not recognize fraud. Despite over 80% of solar customers reporting being misled and lied to, they continue to deny any responsibility. Having been illegally defrauded into signing, they now threaten me with legal action if I do not continue to pay. If I stop paying, they will take me to collections and ruin my credit. That is extortion. And remember, this horrible contract is now tied to the sale of your home. They do not care if you cannot sell your house because of this contract--you're stuck. Do not become another victim of the over 80% of all solar customers who have been misled. Protect yourself and seek legal advice before proceeding. read more