Great customer service. The technicians are knowledgeable, kind, and helpful. They also offer great prices and are willing to work with you on a variety of needed services. They don't talk down to you as so many computer techs seem to do but are good at explaining and offering different options. Great, no stress experience with genuinely kind and patient customer service - highly recommended. read more

Running a small business off a laptop means you can't miss having it for a second, but when it stops working, what are your choices? You can call Ryan at Frankenstein & get immediate help, for a great rate, and get awesome customer service, or you can go another direction completely, and not want to write a review. Frankenstein is BY FAR, hands down, THE SOLUTION to computer problems. Ryan far exceeded my expectations, and I would've gladly paid double what I did. Keep up the good work y'all! read more

This morning I dropped a 12-lb. box on my computer. Waah! All it would do is beep like a delivery truck backing up. I called Frankenstein Computers and, in less than two hours, I was back in business. Granted, there was nothing seriously wrong but I couldn't figure out what was the matter and they took a look at it immediately and were able to get it back to me quickly for $30. THANKS, guys. I'll be back read more

I heard back from the owner, who offered to try to make the repairs again. I appreciate their willingness to try again. I still can't recommend their service, but I do commend a business that cares enough to try and make things right. read more

I came into Frankenstein computers with a frozen external hard drive that wouldn't spin. I had talked to Discount Electronics (they don't do data recovery) and about 4-5 specialty data recovery shops in Austin, all of whom were quoting $300-$2000, with most projects landing in the $700-$900 range. Frankenstein said to bring it in and they'd take a look on the spot and at least let me know if it was recoverable by them (for the much more reasonable $150) or if I needed to take it to a data recovery specialist. As soon as I walked in Jay grabbed the drive and took it to the back to examine. When he came back out he said the power supply wasn't connecting properly but he had gotten it to spin using an extra power supply they had on hand, and was able to see the files on the drive. Jay also explained that the hard drive was on the brink of collapse, with a pending sector count of 200. He advised me to get a replacement power supply and rip the data off the failing hard drive asap, both of which I did successfully. He said he didn't feel right charging me for something I could likely resolve myself with a new power supply. Jay probably spent 20-30 minutes examining my equipment and giving me advice, and in the end didn't charge me a dime. I was blown away by the customer service and generosity, and will definitely be back. I'm so glad to know there is a local computer repair place in Austin that I can trust. Great customer service, fair prices, and honest staff. Thank you, Frankenstein Computers! read more

I have used these guys for a gaming PC Build and to install an extra internal hard drive. I cant remember exactly but their hourly rate is between $60-80/hr. The total charge to build the PC was about $160 (without Windows install) and they turned it around to me within 8 hours. These guys are a pleasure to deal with and I trust them to fix anything I throw there way. Ryan usually responds to email requests within 24 hours or less! 5 Stars for Customer Service! read more

I had a persistent long-standing problem with my website that others could not solve. Mason got it fixed straight away. He's competent, quick, easy to work with, and he explains the technical in a way that I could understand. He was a lifesaver. read more

Frankenstein Computers..... Very nice guys and gals who want to fix your computer problem and not rip you off. The problem may not be what you think it is when you take it in. Therefore after the diagnostics are done the price may be more than what you had hoped for, but it is still a reasonable price to get your laptop fixed and know it's done right or they will make it right. Highly trustworthy, cool people to talk to....I would definitely recommend and use again. read more

I had an unstable gaming rig that I took to them for diagnostics. Took them 1 day to run hardware tests (all passed) and then software tests, which revealed the problem. Would use them again; they were quick and friendly and seemingly thorough. read more

I ran into Frankenstein's Thursday evening hoping they could repair my broken USB drive after I'd spent nearly a week trying to get it to work. Literally within 30 seconds, Tim had the drive up and running. Not only was he able to retrieve the important files, he also transferred them to two other USB drives for me. Thanks so much to the guys at Frankenstein for the great customer service! I'll send anyone to them for computer repair needs! read more

Fantastic service! I am basically computer illiterate. From the first phone call to the resolution of my problems, they were able to figure out the issues and rectify them. EVERYONE is incredibly nice and professional. This is the type of business that you get what you pay for and more. If you are computer and IT challenged as I am, these are the people that you want to do business with. read more

They totally saved our butts at the office yesterday. Our system had blown up (eventually found out it was due to conflicting ip addresses- of which we have about 100, not mapped), and we were dead in the water. I wish I could remember his name, but the guy who came out was calm friendly and competent, and he took the time to isolate the problem- the needle in the haystack. They came out within an hour of finding out we were in trouble. Now we're hiring them to do some follow-up mapping and making our system more robust and safe. Great company! Call them! read more

I saw saw some negative reviews. I've used your company at least 6 times over the past several years. Anyway, I was in the shop at 5:20. I was told my repair would not be ready for several days, due to the upcoming holidays. I was not happy. Tony came out to the front and we talked. He said if I was willing to wait, he would do it himself, after they closed. It's 7:00, and I'm sitting in my car with my repaired computer. And no extra charges. Thank you, thank you, THANK YOU!!! read more

WOW! All my non-browser file names suddenly turned to symbols! 1st thought was a virus!!! I was expecting someone who'd charge me exorbitant fees for clearing a virus when one wasn't there. A friend recommended this business as being knowledgeable & trustworthy. I called them & one of their techs, Jay, dialed in & resolved my problem in less than a 1/2 hour!!! Then he asked if i had anything else which caused me problems. Very nice tech. Reassuring, friendly, & I felt like he could've fixed anything! read more

I have been using Frankenstein for almost 10 years for my computer issues. I run several businesses and I don't have the luxury of an IT department to handle problems. I try to keep the best equipment and keep it up to date but still hard drives fail, emails become conflicted (usually authentication issues), and other issues I can't fix on my own. It's also an issue of time. They can get me back up and running quickly. That's value! A very capable crew of specialists can remote into your computer and work through problems. I only have gone into their Lamar St. office when hardware needed replacing or for memory upgrades. This past week was the worst computer meltdown yet. Matt "the Wizard" is the best IT guy I've ever come in contact with and I'm 61 years old. Much thanks for his incredible expertise. Tony Tudyk runs a tight ship over there and these guys can be counted on. You don't have to live in Austin to use them for remote service! Thanks for keeping me running! read more

Jonathan did an excellent job of rebuilding my Blackbird. New Ryzen 9 CPU, new motherboard, new RAM, new liquid cooling, and still keeping the convenience of the top panel of the Blackbird. Very reasonably priced. While there picking it up ran into a friend in the parking lot - he uses Frankenstein for all his company IT needs. Small world. read more

Wow! Super helpful, clear and reasonable. Little thing was fixed in front of me free of charge. Best buy wanted 100$ for a diagnostic without fixing it. Avoid geek squad, come here! read more

My experience with Jonathan and the rest of the team at Frankenstein Computers was honestly fantastic. I recently had Frankenstein do a custom, high-end PC build for me, and I could not be happier with the result. The completed product was handed over to me truly ready to go, with the components stress tested, all drivers and BIOS updated and optimized, OS installed and configured, and cables expertly managed. Jonathan was extremely patient in answering my (many) questions about the best components / parts to use, and he communicated helpful and detailed insight into the overall process in a way that I (a beginner) could easily understand. Jonathan, and everyone I came in contact with at Frankenstein, was friendly and approachable, and all work was done efficiently, on-time, and with great care. If you are considering buying a new computer, stop what you're doing and give them a call. Why pay major retailers absurdly marked up prices for sub-par systems and components, when you can have a completely customized PC assembled, stress-tested, and optimized by local experts? For the price I was about to pay for a pre-built system from a high-end retailer, I ended up with something that is twice as powerful, totally unique, and looks absolutely amazing. Bravo, Frankenstein Computers. I will happily recommend you in the future. read more

Really amazing team of super helpful, kind, and knowledgeable people. Had a wonderful experience with them - They responded to every question via email extremely quickly with great advice and were an absolute joy to chat with. They diagnosed the source of the issue with my laptop right away and went above and beyond to assist with the fix. Great experience start to finish. Thanks so much, guys! read more

Virus Fix in less than 30 minutes! Tim (the MAC guy), and Matt helped remove the malware I accidentally installed on my MAC in less than 30 minutes. Wow!!! They both stopped work during their busy day to get me back up and running for my meetings. I can't recommend Frankenstein Computers enough! And, their price was just right! read more

Ryan fixed the problem over the phone in a few minutes. Professional, courteous and smart. Ariel answered phone and was great.

After having my computer and server at another company for a week and being quoted $150 for comp and $2000 for server to get everything running...I called FCN. They had someone at my office within 30 minutes and had the rest of us back on the internet plus had our computer and server back to us in less than 24 hours, hooked up, virus free and working! Total cost less than $200 I will never use anyone else! These guys are fantastic!!! read more

I've used Frankenstein for a variety of computer issues, and they have always fixed the problem when they said they would have it fixed for the price they quoted me. Everything from broken computers to helping me with password problems.] Highly recommended. read more

These guys are lifesavers! Everyone here is pleasant (even fun!) to work with & super professional. John & Patrick came to our business to set up numerous workstations, including mounting units to the walls in our exam rooms, and they did a fantastic job. Mason helped us out tremendously over the past few weeks in dealing with some malware & ensuring our server was protected; Then, we had network printer issues & I couldn't tell you the number of times he had to remote in to fix it. Ryan is uber informative & always keeps me posted on the status of things. There are a few other people who work here whose names I cannot recall, but I have never had an unpleasant interaction or bad experience. What's nice for the business I manage is that these guys KNOW us... their recommendations are tailored to what will work best in our practice and they know the kind of mindset we have. I enjoy the rapport with the technicians when we are working on something, these guys are very personable too. THANK YOU, THANK YOU, THANK YOU!! Jenn read more

What a great experience I just had at Frankenstein Computers! I was having issues connecting 2 new monitors to my tower. Jonathan assisted me letting me know I had 2 HDMI ports that weren't ever functional for monitors on my HP computer. I had spent wayyyyy too much time trying to figure out the problem myself. So, within minutes Jonathan corrected the problem I had been dealing with for hours. Also, I mentioned my hard drive had been making noises and thought it was on its merry way to yet a 2nd hard drive failure. Jonathan said dust accumulates inside the tower case,itself and that in turn makes other parts work harder. He took it outside, blew it out (looked like an Oklahoma dust storm), and my problem is solved. Other computer repair companies would have charged me much more than what I paid at Frankenstein. What fantastic customer service! Everyone working there seems to really love their work, and it shows with their skills, and positive attitudes. Frankenstein has won my business from here on out, and I unequivocally recommend them! Thanks again, everyone! read more

Frankenstein Computers is THE BEST. I was having issues with storage on my computer. Basically, 72 GB of my hard drive was being taken up and I couldn't figure out what was eating up my space. I read online reviews and decided to try out this place. They were able to diagnose the issue quickly and resolved my issue within about 30 minutes. Amazing. Completely surpassed my expectations. I am definitely coming back to Frankenstein Computers for any/all future computer issues. read more

I brought my laptop in because my dc jack somehow got pushed in. They fixed the issue the same day. Everyone was extremely friendly and helpful. 10/10 would recommend! read more

Excellent service very fast. Everyone was very friendly . Prices are reasonable for their computer services. I would highly recommend taking your computer to Frankenstein for any computer problems. read more

Frankenstein Computers - Ryan is Very friendly & explained what he was going to do to my computer. - IT Services & Computer Repair Near Me - Austin, Texas

These folks performed a diagnostic on my son's desktop and got him pointed in the right direction. They even provided business card with a tech name for him to ask questions as my son is doing most computer stuff himself. Tony Tudyk has put together a good staff that knows their computer trade. read more

This place is the best! I have hesitantly visited Frankenstein with a few embarrassing computer issues. You know...... little things like not being able to log in to my computer because my password would not work. No, I did not forget my password ;) They have been beyond helpful and not one bit condescending about my lack of computer skills. I would highly recommend Frankenstein Computers. read more

I have to give these guys 5 stars! They are so reasonably priced and do such a great job! I've used them twice now and the results are excellent! We are having them out to our office next week to redo/fix our entire system! Excellent company and Excellent service!! read more

Unlike everybody else on here, I know I got ripped off by Frankenstein Computers, as I was lied to about parts received, and was treated like an ignorant customer in my interactions with technicians. I would not recommend their services. My story: I had a relatively high-end, but aging, desktop computer with a failing hard drive. I read reviews of Frankenstein and brought it in for them to repair. They diagnosed it as the same as my conclusion, but said they could clone the information off the drive to a new hard drive. Great news for me and just what I needed (and was unable to do myself). They quoted me $90 for the hard drive (just the part, not the labor). When I inquired what type of hard drive it would be, they responded, "Larger than your current one, that's for sure." Not exactly a professional answer, but as I had a 1TB hard drive, I felt comfortable paying $90 for a 2 TB one. The labor charges they quoted were high, but reasonable and I felt comfortable paying it for the work. When I went to pick up the computer, a 1TB hard drive has been installed (a Western Digital Blue). You can buy one for $45 on Amazon and have it delivered to you in an hour. This is exactly why I wanted to know what part they were charging me $90 for. I appreciate a slight markup, but they 1) LIED TO ME ABOUT THE PART I WAS PAYING FOR, as they did NOT install a "larger hard drive" than the one I currently owned, and 2) CHARGED A 100% MARKUP ON THE PART! When I brought this to their attention, they offered to install a 2TB hard drive for $150 (again double the cost the part), but would charge me for the labor again. I offered to return a brand new hard drive to them of the same type for a refund, which they said they'd get back to me about, but I've not heard from them since. Overall, they completed the requested repair, but treated me like an ignorant customer, lied about the part I was receiving, charged an exuberant price for the standard part installed, and though their customer service was 'friendly' and spoken with smiles on faces, it was far from helpful or customer oriented. I would not recommend them for your computer repair needs. There are other local establishments who are just as skilled, but much more honest and customer oriented. -------- UPDATE: Despite the response to my Yelp review by the business, I recieved no follow ups to my last inquiry in regards to the current offer for a refund for returning an equivalent part (which clearly I would have taken up and remembered, since that's what I requested and described here). IMO, this offer has been extended only because of this post (which is better late than never), but that's my conjecture. Yes, I agreed over the phone to the original work order for "a larger hard drive" as described in my post, and yes, after the work was completed I was not happy, BECAUSE what I agreed to was not delivered (admittedly by the business's mistake). Also note that originally I was offered a refund for the part (store credit first, then refund), but not the labor, so I would have had to return the new drive, but still pay for the cost of the diagnosis and cloning (and still have a computer that needed repair). If I wanted the work done again, I'd have to pay again for the labor and the part (minus the store credit for the part, which was less than the cost of the labor). Not exactly a solution a customer would/should agree to. Nor should a customer have to pay a 100% markup on a common part. All that said, it certainly seems that my experience differs from the rest of the Yelpers and customers, so take it with a grain of salt. Just be sure to get what you pay for, and don't overpay for parts supplied by the business. If I would have been accurately informed of the part to be installed (good customer service), I would have supplied it myself and none of this would have been an issue. read more

I'd rather buy a new computer than have these folks try to fix one. Most remote help folks I've dealt with do not charge if they fail to fix your problem. This is not true of Frankenstein which wants payment even if they fail. I assuredly don't expect any tech to know everything about everything, but I also don't expect to pay for failure. read more

Ryan took great care of me at Frankenstein. I was having issues with the motherboard in my PC. He was very clear in explaining the problem I was having and made sure that I understood what needed to be done before proceeding any further. The bench fee was very reasonable for the value provided. I will be going back for sure in the future for more great service from Frankenstein! read more

Wow!! They wowed me!! Specifically, Ryan did. I am a stickler for customer service and I can't sing Ryan's praises enough in this review. He did what he said he was going to do, demonstrated FANTASTIC follow up skills and convinced me that he has the patience of Job. He helped my elderly mom by remoting into her computer. He explained everything to her, step-by-step. She was able to follow his well spoken directions and he explained everything he was doing. I will DEFINITELY use them again and will recommend them to anyone in need of computer support. read more

Excellent service. This is our 3rd time coming here and they are very nice, informative, helpful and caring. They really go the extra mile for you. read more

My laptop didn't work yesterday and brought it to them. After 2 hours it was fixed. They were friendly and professional highly recommended

So happy I chose them. My PC began to meltdown after upgrading to Windows 10 in early September. Microsoft Edge began to slowly not open, then completely disappeared. When all my pictures became corrupt I knew I needed help. They were friendly and helpful on the phone. Ran it right down and they called numerous times to let me know the status. Kept it a day and a half of diagnosis and fixed. $86. A total deal! Will be back...if I have to in future. read more

Okay...Alittle backstory. Bare with me. I just built my new rig I got from Newegg a few months ago (Yup! Outside of return policy). Alittle more backstory. I am a former Geek Squad agent and hardware and software is nothing new to me. This is my 4th computer build. First time with an Intel i5 chip though. Well everything went smoothly until I tried to boot it up...Dead...Dead as a doornail. So after taking it apart and together again for days...finding zilch except the motherboard having a red led stating that their was a CPU issue...I swallowed my pride and I gave up and searched around. Found these guys and I Yelped them (Yelp plug!). They had more positives rather than negatives. Sent a message about my plight...within the hour I got a response from Tony (Manager). Suuuper understanding and thoughtful...didn't feel pressured at all. That was enough for me to swing on by during my lunch and got a quote for a diagnostic. Very reasonable compared to alot of other places. I brought my dead rig in the next day and met Ryan (who was nice enough to come out and open the door for me and my rig). He was straight forward confident and capable. He heard my plight and said he would keep me posted. Back at work...I get a message on my phone then an email telling me the bad news that their initial diagnostic meant that the CPU or the mobo might be bad. I felt horrible cause I felt like I was exactly where I left off with something I felt I already knew. He kept me posted email after email and gave me tips and options...PS. THAT IS HOW YOU DO IT! (Take that from someone who has done customer service for 20+ yrs.). Well finally I was about to give up and emailed them to stop...Ryan emails me litterly right afterwords that their coworker Tim wanted to give it another shot and was really looking in depth into the motherboard...needless to say...next email. EUREKA!!!...Tim found out that one of the pins on the motherboard was bent. He unbent it and it worked! I was sooooooo happy and re-leaved that they kept at it. Especially Tim. So after work I picked up a nice 6-pack gift for them and picked up my baby. Tim came around the counter and booted it up for me. He gave me alot of tips and suggestions and charged me only the diagnostic price that was agreed upon. I rarely give rave reviews cause I find most places sub par customer service or because of a poor product most of the time. Thank you Tony for being so inviting and genuine. Thank you Ryan for keeping me posted on the progress. Thank you Tim for not giving up and fixing my baby. read more

I can't say enough how amazing this company is! Our growing small business had serious issues and not a lot of money. Tony created a plan to fix our immediate needs within our budget and worked with us to create a long-term solution that gives us the most bang for our buck. We are moving into our new offices now and I could not be more pleased with their services. Highly recommend them to anyone who needs an issue resolved. read more