After getting a very high quote from a major plumbing chain, we decided to contact Water Heater…read moreMasters. We had an absolutely fantastic experience with Water Heater Masters. Alex sent our technician, Rojo, who helped install a new 40-gallon gas water heater in our indoor utility closet, and he was incredibly diligent, professional, and efficient from start to finish. Installing a tank in an inside closet can be tricky, but Rojo handled the entire job seamlessly in just 2 hours. He replaced everything with high-quality components, including: * New hot and cold water flex lines * A brand new water shut-off valve * A new gas flex line and sediment trap * Fully reworked earthquake straps (to meet California safety codes) * Properly updated T&P line and venting He also took care of the removal and disposal of our heavy 18 yr old tank, leaving the utility closet completely clean. If you want fair pricing, expert specialized service, and a technician who respects your time and home, call Water Heater Masters and ask for Rojo. Highly recommended!

We were replacing a gas water heater with a hybrid electric heat pump water heater. Generally, this…read moretype of heater costs twice as much (price and installation) as a traditional electric water heater, but costs a lot less to run (and therefore you recoup the additional cost in a few years from lower operating costs). I had a very easy experience getting an on-site quote. I received 3 quotes for this job. 2 quotes, including this one, came in around $7100. I went with a third one at around $6700 (which included an additional mixing valve) and am very happy with my decision. Overall price was not a big part of my decision, but brand of water heater was. After doing some research online, the most recommended brands are AO Smith and Rheem (GE). Both higher quotes were for Navien, which has only been making heat pump water heaters for 1 year, but I was told that it is the most reliable brand. I did not understand how this claim could be made, given how short the duration of evaluation for this product. Even the worst appliances usually work for at least a year. So I requested a quote for AO Smith or Rheem, which I did not get. I'm not sure why my brand request was not honored, but it made me question whether I should go with a company that either has communication issues or maybe some type of deal with Navien that I was not informed about. Many water heater installers are preferred installers of certain brands, which means they can get better pricing, etc. I did not want to be a guinea pig for Navien.

Requested an inspection of our old water heater which I figured needed replacing. The technician…read moreVince showed up promptly, very polite and knowledgeable. A man who knows his craft. After inspection he recommended a new unit and broke down all the options and explaining in detail the process.. he installed a new one in no time and did an immaculate job. I would definitely recommend Vince and his company to help and solve your plumbing issues. I truly valued him and his character.

I had a great experience with In Demand Plumbing! Ezekiel came out for an initial consultation and…read morereturned the following week to get the job done. He was very efficient, professional, and respectful throughout the entire process. He took the time to explain everything clearly and made sure I understood what needed to be done. I really appreciated how quickly everything was handled and how trustworthy and knowledgeable Ezekiel was. If you're looking for fast, reliable, and honest plumbing work, I definitely recommend In Demand Plumbing and be sure to ask for Ezekiel!

We had a plugged sink problem for a week. We tried with…read moreseveral plumbing companies, but couldn't solve the issue. Ed from Plumbing Solutions suggested replacing the pipes underneath the kitchen. Their price was good, including clean up the wet soil at the crawl space. Ed and another fellow was here on time, did a fantastic job in cleaning up and finished in a timely manner. Throughout the process, Ed was very patience and respectful in explaining the details of work needed done! Will definitely look them up if I have any future need! Highly recommend them!

We had an old water heater leaking. We called them to get an estimate and they offered half of what…read morea previous company estimated. After the estimate, they offered to do the repair right away. We accept. The plumber, Ed, was very professional and efficient. The whole replacement took no more than 90 minutes. We are super pleased with his services and would highly recommend them to anyone!!!

Alex S. was very helpful, great service, very knowledgeable about the products and process.read more

Got a HVAC unit tune-up done through Home Depot and Kevin Ly was amazing and really helpful and…read moreeducated us and checked every bit of the heater and cooling system. I would highly recommend Jazz and Kevin. In the tune-up service, I would have hoped that they cleaned the exterior of the cooling unit blower.

Incredible plumber. We just moved into a fixer-upper and there were multiple leaks we had to take…read morecare of. We evaluated around 6-7 companies, and off the recommendation of a neighbor we had Letts come out. I was a bit hesitant because you are charged for a minimum of an hour, there is no free estimate. However, in that time he shored up a leak with a temporary patch and had an estimate of how much work it would be to take care of everything, which ended up being much more reasonable than some other places we evaluated. Adam came back when he had enough open schedule to fix everything and some parts were shipped in. An incredibly nice guy, and just an incredibly fair and integrity oriented operation. All the vendors I evaluated were five stars with many reviews, but Letts was the only one that didn't feel like I was being upsold and he was just out there to help me solve my problems. Honestly can't wait to hire them again, which is an absurd thing to say about a plumber, but man what a great experience. I will rave about them to anyone who will listen.

We continue to rely on Letts Plumbing for our various needs. They installed a water cutoff valve…read morefor a refrigerator water line (whoever did the initial install didnt put one in!). They most recently removed an old water softener and installed new copper piping where the softener connections were. Oddly, the tech charged us for new copper while keeping the copper sections he removed, saying he was adding it to their collection. I get not being able to reuse the sections connected to the old valves but there was some that could have been reused, or left for our recycling. Not a huge deal, just seemed odd that he mentioned keeping it for their future use. We'll still use Letts and recommend them to friends. They're very prompt. The work is done well. And the job sites are left clean.

I am writing to share some feedback regarding Ethan Rodriguez. He was a respectful, courteous…read moreprofessional who was thorough and highly accommodating throughout his work. He communicated consistently during the process, and it was evident that he takes great pride and ownership in his work and in how he represents your company. Best regards, Randall Urushima

Best service rep ever. Very informative, pleasant and helpful. Give him a big raise!read more

10/10. He took the time to troubleshoot and fix a problem for me at 4pm on a Friday. For free, on…read morethe phone, just to be helpful. Turned out the gas had been cut off via the earthquake valve. Told me how to reset it. In-laws got here today to stay for the weekend, and this probably saved me a divorce, too.

Great service and quality work! They switched out my Rinnai tankless water heater for Navien…read moreNPE-240A2 with no issues.

About a month ago I asked them if they flushed water heaters. They responded with asking for the…read moreserial number of my water heater and then proceeded to tell me that my water heater was ~20 years old and needed a full replacement although it still worked fine. Today I was talking to another company about the water heater replacement and they looked up my water heater and found that it was less than 12 years old and that my water heater is rated for 15-18 years of use. The other water heater company https://www.yelp.com/biz/dependable-water-heaters-san-jose (I'm not affiliated with them in any way) sent a screenshot from the manufacture's website showing the manufacture date. This company is a complete scam.

Sean provided excellent service in replacing our gas tank water heater. He also reconfigured the…read moreexposed plumbing around the unit to improve the aesthetics. We were pleased with the installation.

As an MVP member, I requested an annual HVAC inspection. Jesse was very professional and…read moreknowledgeable, and found physical issues with the furnace. I was surprised as the unit is only 13 yr. old with no major previous concerns during past visits. It was recommended that the furnace be replaced either with a new ultra-low NOx unit or with a heat pump. I asked for further advice and a second "advisor" visit was scheduled the following week. I met with Bryan and after airing out my concerns with ultra-low NOx and with Bryan consulting with his office, he still recommended the ultra-low NOx unit. The price that I was quoted appeared to be very high so I did my research and asked another company for a blind apples-to-apples quote, which came in $4,000 cheaper. The other company also told me that Vacaville is still allowing for low NOx installations (for about the same price as ultra-low), which Service Champions did not know. Since I am a long-term customer with Service Champions and have had good experience with them, I asked them to match the other company quote, which they did and even beat their price by about $400. Not only that, Service Champions did some additional research and concluded that a low NOx furnace still is permitable for install in my city. I would have given them 5 stars but I believe they should have known that low NOx furnaces are still allowed in certain areas.

Two system annual analysis for performance; my engineer was most thorough in his review. He…read moreperformed more checks and diagnostics than Service Experts has done in ten previous years. He provided several quality suggestions to increase performance but did not oversell. Will keep Service Champions as our HVAC service provider.

After a long week of unrelated plumbing issues, our water heater went out around 5:00 on a…read moreSaturday, it was 14 years old !!!! A friend had just used JITWH, so we called them that night and they were out the next morning at 8:00 a.m. Doniel was timely, professional and quick with the replacement. He installed a high quality, made in America water heater, not a cheep big box one. I would highly recommend them.

Doniel was great and communicative. He was also able to get to me faster than anyone else.read more