1. Diablo Hydro Jetting

0

Livermore, CA

Diablo Hydro Jetting

4.7 (12 reviews)
Open • Open 24 hours

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Response time

1 day

Response rate

100%

Services - Diablo Hydro Jetting

Plumbing installation or replacement

Plumbing repair

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Review Highlights - Diablo Hydro Jetting

“This was also a referral from Evenflow plumbing, another company I trust.”

Mentioned in 2 reviews

Read more highlights

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Roto-Rooter Plumbing & Water Cleanup

Roto-Rooter Plumbing & Water Cleanup

(149 reviews)

We needed a quick fridge water valve fix in order to get our new fridge installed, and Jonathan was…read moresuper helpful in the process! He gave an assessment and a quote, and the repair turned out to be easier than he expected when he came back to fix it. He was fast, helpful, and did a great job. We will definitely reach out again for our future plumbing needs!

Never Trust or Use Roto-Rooter's Services I am currently…read morestill in an ongoing billing dispute with Roto-Rooter, their final charges were approximately twice the amount my insurance company determined was reasonable for the work, and after nearly two months of trying to get clear answers from them, the issue remains unresolved. First, before the work started, I specifically raised concerns about insurance coverage and possible discrepancies between Roto-Rooter's charges and what my insurance company would pay. I attempted to stop them from continuing the work, but their project manager Michael told me: "We will work with the insurance company on any discrepancies. We do it all the time." Based on statements like this, I felt comfortable allowing the work to proceed. After the work was completed and billing became an issue, however, Michael's response was essentially the opposite: "I have no authority to interfere with anything related to billing." Another major issue is the water-loss classification. During the work, their manager, John, told me that this was a Category 1 project. Later, I discovered that the billing was based on Category 2 conditions. When I finally managed to speak with John and asked why I was being billed based on Category 2 after two months, he seemed to forget he told me this is Category 1 project, and instead of simply explaining the discrepancy and providing supporting documentation, he asked whether I was "IICRC trained" and whether I had just "GPT'd" the information and was now trying to confront them with it. That response was incredibly unprofessional. I was not claiming to be an IICRC professional. I was a customer asking a very simple and reasonable question: Why was I told Category 1 before the work, but then billed based on Category 2 afterward? And what are the evidences? During that conversation, John said he would provide documentation supporting the Category 2 classification and also provide me with what the charges would have been under a Category 1 classification. To date, I have received neither. I still have not been provided with any meaningful evidence supporting the Category 2 classification, nor the Category 1 pricing he said he would provide. Communication throughout this dispute has been extremely frustrating. Over approximately two months, I have sent more than a dozen emails trying to resolve the billing dispute and get clear answers. Many of those emails received no response at all. At this point, I am still trying to resolve the dispute with Roto-Rooter. I am simply asking them to explain and substantiate their charges, address the discrepancy between what I was told before the work and how I was billed afterward, and provide the information their own manager said he would provide. Based on my experience so far, I would strongly caution anyone considering Roto-Rooter

USA Plumbing

USA Plumbing

(192 reviews)

We've been dealing with a horrible faucet fixture leak that was causing basement flooding for…read moreweeks, and American Home Shield had to send out three different contractors to get the problem fixed. The third one was USA Plumbing, and by the time they were assigned, it was a constant daily problem where we were mopping up water every hour or two and dealing with huge messes overnight. They initially were only available the next day, but I stressed the urgency of our problem. They offered a 3-6 pm slot and then moved it up to 12-3 pm after we got AHS to expedite the dispatch. The technician himself was great, he communicated well and found the problem fairly quickly. We did end up with some extra out of pocket costs because the home warranty didn't cover gaining access to the pipes and replacing the broken pipe, which is more a problem with AHS than with USA Plumbing. We settled on a fair price for the extra cost in the end, and he was quick to address the situation. Within two hours, we were able to turn our water back on without a leak, and he said he'd come back for a future appointment to do a rough patch job on the access hole he had to cut under our sink. Overall, I'm very pleased with USA Plumbing's end of the work to get through this ordeal, and I'm thankful this is (mostly) over with now.

Although the business is listed as closed, they are still providing warranty services…read more We reported leaking faucets in our main bathroom, which has two sinks. When the technician arrived, he initially refused to check both faucets, saying that the warranty claim was only for one. There was no option for me to specify how many faucets needed to be inspected when I reported the issue. He told me that I needed to call the warranty company, so I did. I then handed my phone to him so he could speak directly with the warranty representative. After speaking with the warranty company, his tone changed and he said he was willing to check both faucets. Unfortunately, his attitude throughout the visit was rude and dismissive. At one point, he insisted that there was no water leaking, even though both my husband and I could clearly see the water. When I tried to turn on the faucets to show him where the water was coming from, he immediately turned them off and told me, "Let me do my job." I was simply trying to demonstrate the problem, but he did not allow me to do so. In the end, he did not properly inspect or repair the faucets. He put the parts back together incorrectly, and there is now a noticeable gap that was not there before the service visit. The leaking issue was not resolved, and the fixtures were left in worse condition than before. Overall, it was a very frustrating experience, both because the problem was not addressed and because of the technician's rude and unprofessional attitude.

Savior Plumbing

Savior Plumbing

(302 reviews)

We called on Tuesday for an appointment to replace our 50+ year old bibs before our washing machine…read morewas installed. I mentioned we were retired and if they had any cancellations we would be available. Within a couple of hours Austin come out to do the job, he said it should be an easy but because they are old he could run into problems. One was easy the other was difficult, he worked on this repair until he had to leave for his next appointment. Today Adam came out and finished the job. Both of them were professional and did a great job. They took care of us before our scheduled appointment with excellent service and quality workmanship. It is very refreshing to have a job well done and to exceed our expectations. We were only without water for less than an hour total. Keep up the excellent work!

Had 2 issues serviced in June: 1) broken pressure regulator valve and 2) broken irrigation backflow…read morevalve. Savior was recommended by our neighbor who previously had the same issues, and they gave a competitive quote. Jaime was excellent, completing the repairs in just a few hours. Everything worked well for a couple months until the backflow valve leaked this month. Apparently one of the reused shutoff valve parts broke and caused the leak. Jaime again fixed it quickly and efficiently at no cost since it was under warranty. Unfortunately some dirt debris was introduced into the line and the backflow valve caught it, did its job, and gushed water out the evening of the repairs when the irrigation timer came on. I spoke with Tom, Savior's owner, who explained everything that happened and came out with Jaime to discuss in person. Jaime flushed the line and reset the backflow valve. I appreciate that Tom came out to explain the situation and ensure I was satisfied with the service repairs. It's good to have the personal touch from a local company.

Diablo Hydro Jetting - plumbing - Updated October 2026

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