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    Excalibur Rooter and Plumbing

    4.9 (82 reviews)
    Open 7:00 am - 10:00 pm

    Get pricing & availability

    Response time

    10 minutes

    Response rate

    100%

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    Jade L.

    I've been stressing trying to find a good reliable plumber. Long story short, my go to plumber who I usually hire to do minor things said my sewer lateral may be broken or cracked because they had to unclog the clean out and their drain snake got stuck. They recommend me find another plumber to get it fixed asap since he does not do sewer replacements. My plumber gave me a company name/info he knows that could do it and I was a bit relieved but... Unfortunately the recommended business has poor communication and I felt left in the dark. I was losing hope until I reached out to Luis at Excalibur. This is also why you should always get multiple quotes. There was some minor yelp communication hiccup but Luis was able to follow up with an appointment. Luis even communicated with me after hours! Communication is key with a lot of business and if they have that, it is 5 stars in my book. After scheduling an appointment for an estimate, Felix came out and ran a camera down the clean out. They found three areas that needed repair and my heart sank! The other businesses I reached out to didn't even bother to schedule an appointment around the time I am available so we can talk about options and what we should do. I reached out to Luis after Felix did the inspection and Luis sent me the proposal the next day highlighting what needs to be done and the cost. I paid what was quoted as well. They are very honest about the options and they also will take care of the permits with the city so you don't have to worry about anything else. I asked if they could start the project on a certain day which they were very accommodating. Felix came back out a week later to mark the lines and let me know their plans. The communication is amazing! The day of the project, Luis and his team started around 8AM and they completed by 5PM. The city inspector came out to do the inspection before they completed the job. Once everything was inspected, they finished off by pouring the concrete. The current clean out I had is no longer usable and they installed a new clean out at near the bathroom. They noted that I wouldn't really need to worry about any more clogs because the entire sewer line is replaced. Which is honestly amazing. I do recommend someone being home when they do the projects. Only downside is that you cannot use any "plumbing" while they work on the sewer like faucet, toilet, shower, etc... They needed access to some electrical and access to areas that are fenced/gated off. If I have big plumbing jobs in the future, I would definitely use Excalibur again. Quick responses and very competitive pricing.

    New tankless gas water heater with new connections.

    My tankless water heater died abruptly on Christmas Eve. I had a house full of out-of-town guests so was especially anxious to have this repaired quickly. Felix from Excalibur contacted me through Yelp's request service, and he came to my house right away and was able to locate and replace my ancient water heater with its modern equivalent that same day. The piping configuration had changed, and he needed to re-work this, but this was done beautifully. He explained the work needed and was very professional. The price, I believe, was fair. This was my small Christmas miracle. I cannot recommend Felix and his crew at Excalibur more highly. Thank you, Felix, Luis, and your whole crew!

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    4 months ago

    Great service, super responsive and came next day on a weekend to fix a leaky toilet. Would highly recommend Luis.

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    1 year ago

    Reasonable rate, work well done and quick. Provide various reasonable alternative solutions. Luis and his crew is very professional.

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    4 years ago

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    1 year ago

    Quick and professional. I would hire him again. Good communication. Did everything we wanted and expected

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    9 months ago

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    Business owner information

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    Luis A.

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    2 years ago

    Luis was very punctual and did a great job..Would highly recommend them..They did a thorough job

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    3 years ago

    Luis was quick and knowledgeable. He and his staff are polite and explain to us clearly what happened to our bathroom backflow issue.

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    Luis A.

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    Page 1 of 3

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    Review Highlights - Excalibur Rooter and Plumbing

    Luis and his men came to finish a bathroom job that a contractor had messed up.

    Mentioned in 46 reviews

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    Affordable Hydro Jetting - Company Logo

    Affordable Hydro Jetting

    (17 reviews)

    Outer Mission, Mission Terrace

    The short review is this: Martin is a wizard! He sucked a 2 lb. Piece of metal out of my main line…read morewith a shop vac, saving me thousands of dollars in repair costs! The details: I called Martin after a clog removal by another company went sideways (probably the topic of a no star review in the future). The first company identified where the problem was, but also caused a spill of sewage inside the house, then quoted me $5k to dig up the pipe and really fix the problem. To no one's surprise, I wasn't happy. So I called AHJ for a second opinion, and Martin answered the call. He spent a good 20 minutes on the phone, asking me detailed questions about the problem, and explaining my options (the other company did none of that). He made no guarantees, but said he thought he could solve the problem, so I asked him to have a look. He was at my house within 3 hours. The line had two objects stuck inside, causing backups. Martin worked to jet out one of the objects out, then used a camera to inspect the entire 80 ft. length of the pipe. The second object was still there, though, and it looked like digging was the only option. However, this is where the real magic happened! The second object was about 12 ft from the clean out, and it was not budging. Martin, however, thinks outside the box. He got out a large shop vac and stuffed the hose down the line. With the help of his camera he aligned the end of the hose with the obstruction and started up the vacuum. It took a while and was not easy work, but Martin eventually pulled out a 8" long, 2 lb. solid steel spring! That's no exaggeration (How that got in there I'll never know). It was Amazing! He also documented everything with his camera and thoroughly explained everything that we could see. So, I now know all about the good, and the bad, of my main sewer line, should any future problem arise. Thank you, Martin, for the exceptional service!

    Quick response! Clogged sewer line and heavy rain do not go well together! Martin to the rescue!…read more He was professional, thorough and detailed. Highly recommend his service!!

    Star Rooter & Plumbing

    Star Rooter & Plumbing

    (399 reviews)

    Let's be honest -- no one wants to call a plumber. It usually means something has already gone very…read morewrong... and that was definitely the case for me. I had a nasty clog backing things up and what turned out to be a small leak in one of my pipes. After a mild panic session, I called Star Rooter in Hayward. From the start, they were friendly and easy to talk to, which honestly helped calm me down. They came out, assessed everything, and let me know my line needed to be snaked. They explained what they were doing, didn't make me feel clueless, and got straight to work. The clog was cleared, and they were also able to fix the leak in my pipes the same visit. Huge relief. Now, plumbing work is not cheap -- and nobody is excited to pay for it -- but they got the job done efficiently and professionally. I'd rather pay once and have it handled correctly than deal with repeat issues. They mentioned there's a 10% discount if you say you found them on Yelp. I'm not 100% sure if it was applied to my final bill, but it's worth asking about when you call. Overall, solid experience. Friendly crew, quick response, and they fixed the problem without dragging things out. If you're in Hayward and dealing with plumbing drama, Star Rooter got it done for me.

    Star Rooter was excellent to work with. I contacted them via Yelp at 11pm on a Saturday night…read moreregarding a p trap in our kitchen that needed replacement and I received a quote and availability within 10 minutes. They were reasonably priced and able to come first thing Sunday morning. I booked an appointment online before going to bed. Josh from Star Rooter texted me when he was on his way in the morning and called me when he arrived with his apprentice. They were both knowledgeable and professional. The replaced our corroded p trap efficiently with a PVC replacement and explained why that is better option going forward. I appreciated the fact that Josh cleaned up after they finished the repair. I was impressed with the response time, communication, professionalism and efficiency of Josh and the rest of the Star Rooter team.

    Plumbing Guys - 6" main sewer tie in and cleanout installation

    Plumbing Guys

    (93 reviews)

    We recently had the pleasure of working with Jovani from Plumbing Guys. There was a little…read moremiscommunication about his arrival time, but once he came, he was very professional and listened to all of our concerns. We had Jovani work on three separate issues during his visit: clearing the kitchen sink drain, which was not draining properly, he then replaced and disposed of an upstairs toilet, and finally replaced the cartridge from a dripping bathtub faucet. Jovani made sure we were satisfied with his work as he addressed each issue along the way. He completed the job in a timely manner and cleaned up after himself. I would use Plumbing Guys for future plumbing needs.

    A tech did come out and take a look not long after I was told one would come out to assess my…read moreissue. That's where the good part ends. I was quoted much higher than necessary for the work needed. I was told to snake my drain would be close to $400 and I didn't have a clean out drain needed one installed. Cost would be $1800. I said no thank you to both services and the tech left. (I later found the clean out under the house where the tech looked and said one wasn't there) Was here less than 5 minutes. Weeks later I had a text sent to me from a random phone number with a link to an invoice demanding payment for services never rendered. With the amount of scam texts people receive I ignored the text message. Fast forward to a months later I get an angry phone call demanding payment. After I explained service was never rendered from whoever the person was from this company who was adamant that they performed a service, I tried to explain nothing was done. That person then angrily said never call us again. I said no problem, I wouldn't do business with anyone who operates in this manner. Couldn't finish my statement though cause the guy hung up on me. I WOULD NEVER DO BUSINESS WITH ANYONE WHO TREATS POTENTIAL CUSTOMERS SO HORRIBLY! I've worked in hospitality for years, and this goes against every principle of good customer service. I hope you see this review owner of this company and address this issue. Word of mouth is everything in this business. And treating customers even those who opted out of potential services with respect is paramount in maintaining a good reputation. Do better guys.

    Excalibur Rooter and Plumbing - plumbing - Updated May 2026

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