We recently had the pleasure of working with Jovani from Plumbing Guys. There was a little miscommunication about his arrival time, but once he came, he was very professional and listened to all of our concerns. We had Jovani work on three separate issues during his visit: clearing the kitchen sink drain, which was not draining properly, he then replaced and disposed of an upstairs toilet, and finally replaced the cartridge from a dripping bathtub faucet. Jovani made sure we were satisfied with his work as he addressed each issue along the way. He completed the job in a timely manner and cleaned up after himself. I would use Plumbing Guys for future plumbing needs. read more

A tech did come out and take a look not long after I was told one would come out to assess my issue. That's where the good part ends. I was quoted much higher than necessary for the work needed. I was told to snake my drain would be close to $400 and I didn't have a clean out drain needed one installed. Cost would be $1800. I said no thank you to both services and the tech left. (I later found the clean out under the house where the tech looked and said one wasn't there) Was here less than 5 minutes. Weeks later I had a text sent to me from a random phone number with a link to an invoice demanding payment for services never rendered. With the amount of scam texts people receive I ignored the text message. Fast forward to a months later I get an angry phone call demanding payment. After I explained service was never rendered from whoever the person was from this company who was adamant that they performed a service, I tried to explain nothing was done. That person then angrily said never call us again. I said no problem, I wouldn't do business with anyone who operates in this manner. Couldn't finish my statement though cause the guy hung up on me. I WOULD NEVER DO BUSINESS WITH ANYONE WHO TREATS POTENTIAL CUSTOMERS SO HORRIBLY! I've worked in hospitality for years, and this goes against every principle of good customer service. I hope you see this review owner of this company and address this issue. Word of mouth is everything in this business. And treating customers even those who opted out of potential services with respect is paramount in maintaining a good reputation. Do better guys. read more

Jovani repaired a leaking kitchen faucet and low cold water pressure, and flushed my tankless water heater. He was professional and knowledgeable and completely resolved my problems. When I first contacted the company to request a plumber, it was a Monday morning around 10:00. The office's voicemail was full so I couldn't leave a message. I figured there were a lot of plumbing problems reported on their voicemail over the weekend, so I decided I'd try again later that afternoon or the next day. But the office called me back about 3 hours later, having noted my missed call on their call history. I made sure the man I spoke with knew my plumbing issues weren't urgent, but Jovani was at my house within the hour. It was great working with the Plumbing Guys and I highly recommend them. read more

Manuel did an excellent job repairing my leaking washing machine! He came on short noticed, assesed everything he could even though I could see how tired he was after a long day, and came back the next day rejuvenated and happy to install the new parts to the washer. He even made sure I took photos of the damage, left everything very clean, and ensured that the washer no longer leaked. He's a very nice person and great at his job! read more

We had a shower issue and needed the valve replaced. Manuel was very thoughtful and careful to avoid breaking any tiles, and instead accessed the valve through the bedroom wall. He explained everything clearly, did a clean job, and turned what could have been a big headache into a simple fix. They also reached out within a day, which we really appreciated. Highly recommend Plumbing Guys and specifically Manuel for his professionalism and care! read more

One of the only companies in the Bay Area that does trenchless main water line replacement. They were able to beat all prices, finish the job in a day and replace the main water line from meter to house shut off. Leak was detected by USA Leak detector who recommended Plumbing guys. Highly recommend Plumbing guys if you want to do trenchless plumbing pipe repairs. I will be calling these guys if I have other issues in the future. read more

Plumbing Guys provides great customer services. As soon as I called them about a broken water heater control valve replacement, Emmanuel came out the same day and replaced it very quickly. Soon after he left, I noticed I have other problems in different parts of the house and called Emmanual for help again. Again, he came the next day and replaced the bathroom faucets and water valves under the bathroom and kitchen sinks. Emmanual is a true master of the trade and we are very lucky to have him to help us out. He was very honest and transparent with us with his work. If I need any plumbing services, I feel confident that 'Plumbing Guys' will be there to save me. read more

This company is one of a kind they were on time good pricing, and did the job efficiently? I would recommend this company for anyone that has plumbing needs. thanks again, plumbing guys. read more

Amazing customer service. They came the same day. I called for what I thought was an outside underground leak. Manuel was here for less than 15 minutes, found the probable issue and corrected it. They are amazing and I would definitely recommend them to anyone. read more

I had a bathroom toilet that was starting to have problems with flushing and an upstairs sink that kept clogging too frequently--I'd been putting off calling a plumber for awhile, but finally decided it was time. I found this establishment on Yelp and was lured in by their good reviews. I called and was able to get a same day appointment. Manuel was great--he unfortunately didn't have the part to fix the toilet but promised to come back later in the evening with it after finishing another job. He ended up coming back around 6p and finished about an hour and a half later. The toilet flushes with great power now (it didn't before, even when I had the same part replaced just last year), and the upstairs sink flows through perfectly now (he even cleaned the top of the vanity too, not sure if that was intentional or not but it looked really clean after). No debris left behind, and the price was fair I thought (cheaper than the company I used last year). The owner sent me the invoice the next day (although I had to have him correct it as his total was different than what I was quoted). They fixed it right away though. The only suggestion, one I've given to another maintenance company, is to have their technicians equipped with a payment reader either on a tablet or their phone, and then the billing could be done immediately after the job is over, saving the extra step of sending the invoice the next day. I think it would just speed things up in the long run and close the jobs faster. But either way, great service and would use again if I have an issue. read more

It's challenging to figure out who to call when you need a repair. YELP certainly helps. Our problem was a non functioning hot water recirculation pump. I decided based on reviews and proximity, I would call Plumbing Guys and so happy I did. Yah Yah and Sergio arrived as scheduled same day (even called to ask if they could come a bit earlier). They were professional and courteous putting on shoe covers to enter house. They quickly diagnosed the problem and we now have our pump operable again. We plan to have them service our tankless water heater. I would absolutely recommend Plumbing Guys to friends in need of plumbing services. read more

If you're looking for a real review allow me to share my amazing experience with this company. Long story short, I called in and asked for someone to come by and inspect my house for my water leak as I was suspecting a slab leak since I couldnt find any signs of a leak in the house. This is when I met Steve the licensed Leak detection technician. He came out with his guys and used fancy equipment which allowed him to accurately locate the leak. Not only the leak was in the slab but he was able to find the source location in the slab with his fancy equipment. During his diagnosis I got to talk with him and gained trust in him that he's not here to screw me over but only to help me out which was his only mission, to help people! He explained few options for me which was either a spot treatment or a re-route of the cold water line that way a future leak is easily found and a cheaper repair. Also, he explained the risk of spot treatment and future leaks in regard to old underground piping. Now the good stuff! I asked him for an estimate to re-route my cold water line and he gave me a great deal. I was proud to spend the money. He sent out his plumbing crew which is called the 'Plumbing Guys'. The head plumber technician is Jose. He came out with his crew and efficiently knocked out the whole job in one day. He added many valves and fittings! I felt like a valued customer. So yes you guys I highly recommend Steve and Jose to take care of all your leak issues or plumbing issues! Thank you Steve and thank you Jose! Thank you for not being the guys on YouTube that ruin plumbing reputation! God Bless! read more

I rent a unit in a commercial space in Hayward. PG&E shut down our gas line due to a leak. I called the Plumbing Guys for a quote to evaluate the situation and for repairs. The commercial space is very old and it took a wizard to figure out basic information about our line. The plumber had a genius idea to bypass the old line and set up a more direct path to our heating unit on the roof. They sent us a very reasonable quote right away and are are in the process of applying for permits from the city of Hayward. They are very flexible in working with our business schedule. Very professional. I highly recommend Plumbing Guys. read more

Best plumbing service in the Bay Area. They've come to both my home and business multiple times and have saved me thousands of dollars compared to other companies. They are straight forward and fix exactly what needs to be fixed. Always in time and usually finish the jobs ahead of schedule. My go to plumbing company that Will never let you down. One of the few respectable and fair plumbing companies left in the Bay Area. read more

Alberto, came to the rescue! He was there during an emergency, within the hour on a Saturday night. Alberto came and was able to fix it! Leaking upstairs bathroom sink pipe, caused water to seep through kitchen ceiling . I definitely recommend Alberto for his quick response and professionalism. read more

Plumbing Guys - Plumbing Near Me - Hayward, California

Yah Yah was very patient and helpful. He had a plumber dispatched to my residence within an hour, and the problem was fixed immediately. I would not hesitate to recommend Plumbing Guys to anyone and will definitely use them in the future. Highly recommend! read more

We made an appointment with them and their plumber never came to the appointed time. We tried to get another appointment and they keep saying they will get back to us for a time and date, but they never did. They wasted our time read more

very responsive when calling to help snake the bathtub drain. i wasn't onsite but got regular updates on what was happening. There were no issues with communication. I would recommend plumbing guys again for any issues w/ clogged drains read more

GREAT SERVICE! My main line was clogged, causing toilet water to bubble up in the bathtub (gross). I opened up Yelp, typed in emergency plumbing, and started going down the list. My main line was clogged, causing toilet water to bubble up in the bathtub (gross). So I opened up Yelp, typed in emergency plumbing, and started making calls. After one appointment failed to show up and a couple of other techs who said they'd call to confirm never did, I got to The Plumbing Guys listing. I didn't expect to get a same-day appointment anymore since half the day was gone, but I did! The Plumbing Guys confirmed my appointment in just 2 minutes, arrived at the very top of their estimated window--quickly diagnosed the problem, and got to work right away. And they're really nice! They turned a bad day into a good one, highly recommend. read more

Responsive, timely, and knowledgeable service. Will definitely consider Plumbing Guys for any future issues.

The manager/ I guess the owner is a vibrant conscientious respectful young man. His phone manners and his attitude of respect towards the client is a blessing. The gentleman that he came out was very respectful. I tried to get him to listen to me and do what I wanted and he did it and then after that didn't work he went and did what he was supposed to do professionally and got the job done thank you Pluming Guys. read more

I did not have enough pressure doing to the pool pump. I needed some one to fix the issue right away. I contacted a couple places but everyone was busy and short of staff. I contacted the Plumbing Guys and Both Alberto Lopez and Silverio showed up within one hour and did a good job fixing the pool suction and stopped the leakag. They let me negotiate the price too! read more

CAREFUL: LONG STORY 9/30/20 My house smells like Gas after u worked on my water heater. So they sent one of their technicians over and he gets to looking at my 10 year old water heater which needs a new Thermocoupler. I had two people give me a diagnosis for this (one of them being PG&E, who tested the electrical and found the thermocoupler to be weak). So the Plumbing Guys tech goes through diagnostics and first thing he tries doing is reigniting the heater since it has had an issue staying lit. Tell me why this man is sitting here for five minutes acting like the igniter is broken, since he seemed so adamant that it's broken, I ask him if they can replace that too. He tells me it's connected to the whole assembly and to replace it, it would cost almost as much as a whole water heater and that I should just buy a water heater instead. I told the man that PG&E just ignited it and he's not pressing it hard enough. So he keeps pretending to push the button like it's broken. I told him to let me try it and it turns out he's not pushing it down all the way. At the bottom of the push, u have to push it past where the friction point is. 10/14/20 I've been waiting to write this review, i had it saved as a draft for these guys to redeem themselves but Long story short, they changed the thermocoupler and after a week of not being sure if I'm smelling a faint hint of gas , I began getting MIGRAINE headaches and losing all my energy. I realize there's a leak because when I go outside, my headache was gone and when I came back home it started again. That's when I started getting really worried it was leaking because I've never experienced headaches this bad in my life. The technician came to fix the Thermocoupler but ended up leaving with it not screwed in properly and it caused a leak. I wanted to give these guys a better review but they didn't offer a refund or anything besides coming back to fix their mistake. At this point the damage was done and my head has been hurting ever since. Who ever decides to use these people, make sure u document what they do and get your invoice. These guys tried to leave with out even giving me a receipt. read more

Plumbing Guys - Plumbing Near Me - Hayward, California

The owner was quick to respond to our call. He sent one of his plumbers to our place. Manuel or Emanuel was on time to fix a leakage on our water pipes to the main sprinkler system. He did a great job and replaced the main pipes. He also waited to make sure that the pipes had no further leakage before he finished the job. We would definitely recommend the Plumbing Guys! read more

Plumbing Guys - Plumbing Guys' vehicle, they came in time to take care of our leakage! Great service! - Plumbing Near Me - Hayward, California

Was helped by Meño or Manuel. Excellent job and excellent worker. Came by and diagnosed the issue on short notice and completed the same day. Ended up staying late, dedicated to completing. Called the Plumbing Guys after Star Plumbing insisted on digging into the ground for a large price. Manuel and the Plumbing Guys quickly came up with a solution that did not include digging and $200 cheaper than what Star Plumbing offered. Very happy with the service. Manuel needs a promotion, or at least a raise! read more

SCAM! We got ripped off pretty bad !!!! They came saw the toilet that was flooded.They charged 600$$$ for running a snake and by the next morning it was still clogged I recieved a bill for 250 for the camera and inspection which was highly over priced that was the second time they came...almost 2.000$ to dig a hole in the backyard because there is roots that get in the way of pipe.then friend and I rented a snake machine at home Depot for 2 hours @60$ rent and ran it ourselfs and alot of shit came out the first two times! And then we did 3d time and it wasn't anything coming out. Which makes us think that they didn't run the snake themselfs or even the camera ! Because it's been almost a year and toilet works fine after my friend an I snaked it just once after them!!!!! And they wanted to dig a hole In backyard for 2000$. Wow P.s they also took the brand new little snake that goes on the drill which I got from home Depot for around 100$ the day before they came it was in backyard and after they left only the box from it was left. I contacted them about it and never got a response. read more

I need help with toilet, bathtub and kitchen clog... called this guys and replied quickly... in 30mins. They are in the front door... my guy Meno checked everything and started working... he doesn't waste anytime and solved the problem... i highly recommend this guys. read more

Plumbing Guys - Solved the clogged problem with the snake tool.. - Plumbing Near Me - Hayward, California

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So happy to have them come in! I called them because I needed a second opinion for my water heater. One plumbing company told me that I would need to replace my water heater but when John came in, it literally took him less than 5 minutes to figure out what was wrong, fixed it, and didn't even charge me for it. I just needed the thermostat turned on!!! So grateful that they took the time to come in. They responded quickly and was able to put me in their schedule right away. read more

Very prompt. They replaced my toilet and took away my old one at a very reasonable price.

AWESOME! Is the only word that describes-"The Plumbing Guys". I had a leak from my bathtub into the apartment downstairs. I first called them to take a look and they found the overflow was not sealed properly. They fixed it and tested and could not get any leaking to happen again. I was informed to keep an eye on it and to call back if there was any more trouble. Of course about a week later we had trouble again. I call the Plumbing Guys back and they sent some one out with in hours. Manuel my savior found the problem and worked until 9 pm to fix it that day and he also managed to spare the Red Fir board wall. Thank you so much Plumbing guys, I will keep you on speed dial for all my plumbing issues. read more

Meño is so professional & knowledgeable. He answered all our questions & solved all our problems at a reasonable price. I really appreciate the work ethic & the responsiveness. Will definitely recommend Meño to all my friends & family. Thanks again for coming to our rescue. read more

Plumber was over an hour late. Had a poor attitude. He left a huge mess behind. The good news I refused to pay and the owner agreed. However, I would of preferred a more competent read more

Quick same day response. On 1/10/2023, lots of rain hit California Bay Area and we had water building up around our backyard drains. The water was getting really close to our patio door. With more rain coming we needed to get the drain fixed. Plumbing guys came out on same day, 1/10/2023, with the hydro jet and unclogged the drain. 1/11/2023, more rain has fallen and I don't see any water building up around our drains so far. Thanks! read more

Had a leaky Shower faucet. Gustavuu showed up within a half hour with a co worker.they were able to remove the old cartridge and replace it with a new one.Job took about an hour. Good job guys! read more

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Very fast response. Fair prices and honest. When no other plumber replied to my messages, and wanted to charge me $70 just to inspect the repair, the Plumbing Guys responded right away, and were at my house in 20 minutes - no inspection fee - and finished the job an hour after they came out. This is what tf I'm talkin' bout! read more

Manny took care of my clogged drain in no time at all... we can take a shower again without water pooling up in the tub... definitely will call them back for plumbing issues!... fast clean and efficient read more

Super fast, super clean and super work! My old water heater went kaput this morning, and, of course, being the guy that I am I thought I can diagnose and fix the problem...well, I couldn't! Although they are new in the business they are definitely pros! They came out, diagnosed, purchased a new water heater and within two hours I had a new water heater and hot water again! Thank you!! read more

Plumbing Guys - Brand new h20 heater! - Plumbing Near Me - Hayward, California

We had a water leak under the kitchen sink today and needed an urgent fix. We called Plumbing Guys in the morning and they were able to come within 1.5 hour. Meno was the technician guy and he was able to fix it quickly and thoroughly. I also showed him the hose leak in the backyard and he fixed it for us as well. He gave a competitive quote for the job and we were satisfied with his service. read more

Toilet started leaking and so I requested quotes. Plumbing guys responded first and got the business. Unfortunately the toilet they installed on the first try had factory defects which were a bit of a nightmare, however Plumbing guys stayed with it until they were sure it was right. Their six month warranty also gives piece of mind which is much appreciated. Thanks Plumbing Guys! read more

These guys have come to my rescue twice. Once to repipe (replaced galvanized with copper pipe) my shower and laundry room area and the second time was just the other day to correct a bent pipe. They were efficient and relatively clean given the nature of the work. Thanks Wally. read more