I called Pacific Plumbing Systems to inquire about having 2 outdoor faucets replaced and have my water heater checked out for a safety issue. They sent a Service Technician, Todd, out the next day to evaluate what needed to be done. Todd was very knowledgeable, explained what needed to be done in detail, and scheduled an appointment to come back and do the work 2 days later. All the material needed for the job was on his truck, he completed the work in a timely manner and thoroughly cleaned up when done. Todd even pointed out that I didn't have an earthquake shut-off valve on my gas line and installed that as well. I would recommend Pacific Plumbing, and Todd, to anyone who is looking for good quality workmanship. They gave me a senior discount as well. read more

My husband and I were really impressed by Pacific Plumbing System and highly recommend them! The great service started with Lisa in the office, who was friendly and professional, and set up our appointment for the next day. Todd, the service technician, was punctual and set a knowledgeable and capable tone from the start. He effectively diagnosed the problem and executed the recommended repairs perfectly. We are very satisfied with the result! read more

We finally decided to replace our 70 year old cast iron drain pipes. We contacted several plumbers for proposals. Pacific Plumbing Systems provided us with a detailed quote with several options. We worked with Blake to fine tune the quote. Blake was very responsive which was greatly appreciated. What differentiated Pacific from the other companies was Jesus who did the initial inspection. He was very knowledgeable and knew exactly what was needed. He offered suggestions and knew his stuff. He instilled the most confidence out of all the plumbing companies we contacted. The crew arrived on time and worked hard. Each of the crew members was very professional. The guys all deserve five stars based on the quality of their work. Thank you Jesus, Duane, Bob, Bryce and Anthony. I whole heartedly recommend Pacific Plumbing Systems. You will not regret hiring them. read more

Todd was prompt, courteous, and knowledgeable. We had a leaky shower and it turned out it needed a new cartridge. He ordered the part and then returned to install it several days later. I will definitely use them again. read more

Tech was knowledgeable, friendly, worked quickly and cleaned up afterward. Would welcome him back if I need plumber again read more

Top notch service. Todd always comes to our rescue with a smile. Its so nice to have a plumbing company that we can trust.

Todd came by to check out a suspected gas leak in our laundry room and discovered the gas hookup to the dryer had never been installed properly--scary! He safely shut down the gas line until he could do the repair the next day. He explained everything clearly and communicated throughout the process. The next day, he replaced the flex line, leveled the dryer, checked the lint line, and cleaned up afterward. All of that for around $525, which I think is a pretty standard price for the work done. Super thorough, professional, and worth every penny. Highly recommend! read more

Professional, fast and did an excellent job. Todd knew what he was doing and made sure the project turned out right.

Quick response, thorough, friendly, good cleanup, well-prepared. Not inexpensive, but I think we got real value.

Todd was efficient, professional, and kept a close eye on any additional issues that arose. We had a water leak that was getting into the walls, and he was quick and knowledgable. He also caught some mold in the wall where the leak was. Grateful he saw it and we were able to address the issue quickly. Very reliable and friendly. read more

My new kitchen faucet was installed today. Todd was efficient , explained the features of the new faucet the company had recommended, showed us where the old faucet had failed, and left the work area spotless. This company does high quality work at fair prices , is honest, and everyone is friendly. read more

On time polite and knowledgeable. Todd answered all my questions and gave me some good advice.

Todd was a pleasure to work with. He took care of our broken sink stopper in record time - plus we were able to take advantage of Pacific Plumbing's senior discount. Highly recommended! read more

Excellent high quality service Service requested. Also excellent value for the money. Very happy.

I had a mysterious water leak somewhere. The plumber arrived on time and soon found several leaks in the backyard irrigation system. He took photos and videos of the leaks and sent them by email so we have a record that we can show our landscape contractor to repair. Todd, the plumber, explained everything that he was doing. He did an excellent job. When I need plumbing service in the future, i will definitely call Pacific Plumbing Systems. read more

I had an appointment today between 12-2pm. I saw them drive by at 1:50 pm, so I went to lock the dogs in the house and went to front yard and they were gone. I waited til 2 pm and called. The lady on the phone informed me they had the wrong address. I asked why they did not call me? She said they did. I said no. I have no missed calls. She repeats the house address and phone and its wrong completely. She attempted to call the truck and said they could not return due now they had a new customer at 2pm during my slotted time. Then asked do you want to re-schedule or FIND ANOTHER PLUMBER? What kind of response is this for a Diamond Certified Company. I took the day off for this! I called another plumber and they laughed and said they knew who this was that flaked. NEVER WILL I RECOMMEND THIS PLUMBING COMPANY read more

I had a leak in a wall that was spraying all over the place. They repaired it and cleaned up afterwards.

We have used Pacific Plumbing for a number of years and they are always on time and do a great job completing the work. Alfonso has done a number of jobs for us and is always very professional and pleasant. He helped us solve a problem with our fairly new gas water heater which kept going into an error mode and most recently did a great job installing a new toilet. I highly recommend Pacific Plumbing. read more

I had a backed up kitchen sink and went with a Diamond Certified company. Alfonso came out, took one look at our jenky drain assembly, and said it should be replaced. Agreed - a fool (me) built the original one, and it's been a constant headache. I've had 3 plumbers out from another company, and never once has anyone suggested replacing my embarrassment. After clearing the clog and rebuilding the drain assembly, I now have a marvelous working drain. Everything works like it should, and no more yuck coming up from the dishwasher. I appreciate Alfonso's work, his attention to detail, and professionalism. I highly recommend this plumber and will use Pacific Plumbing Systems again and again. read more

Our house in San Leandro is over 100 years old. I have been a customer of Pacific Plumbing Systems since 2003 when they replaced my sewer lateral. Since then, they have replaced my gas lines, my water pipes, the kitchen waste pipe, outdoor water faucets, water heater, indoor plumbing fixtures--the list goes on. They have always been available when a problem arises and completely reliable. I highly recommend this company. read more

I own a fourplex in Oakland and I have used their services several times and they are the best. This morning I came into the kitchen in one of the downstairs units and found a leak in the ceiling, they came right over to diagnose the issue and now I am past the heart clutching emergency stage of the problem. They are reasonably priced, super responsive and do good work. read more

A leaking shower drain that was fixed by Pacific Plumbing Systems almost a year ago started leaking again. To their great credit, Pacific Plumbing quickly looked up and verified this information. They sent out a plumber who worked for almost an hour (it was a difficult to access the parts under the shower) to fix the leak. I was not charged at all for the labor or the parts in this case. As I was looking at the reviews, I saw the concern about Pacific Plumbing Systems accreditation with the BBB. I looked it up myself - and found that they've been accredited since 4/24/2014 and do have an A+. I don't know what was happening before 4/24 - but its "good" now. I like that Pacific Systems is Diamond Certified. This is how I originally found and chose them. I'll definitely use them again. read more

They are Diamond Certified!!! Found the establishment in our 2016 edition of the Diamond Certified Guide. After a long and exhausting wait to get hot water in the kitchen sink, we bit the bullet and finally got it done right. Julio came in ~ 9 a.m., troubleshot the entire plumbing system and carefully diagnosed the issues. After he left for the day, we discovered the hot water leaking in the shower. Steve came the next day to quickly remedy the leakage. First class service, we'd Highly Recommend Pacific Plumbing as they are local. :-). We are totally satisfied with their service. read more

I had several major plumbing issues AND I have an old building (1912) which means the plumbing is old and a little wonky. Not every plumber can handle that. But Alfonso (despite his youthful appearance) was a seasoned pro who knew exactly what do to. I couldn't be more delighted with the level of service and professionalism I received from Pacific Plumbing. They are my "go to" source for all plumbing issues. Highly recommend. read more

Pacific Plumbing did a fantastic job on my clogged outdoor drain. Chris came out and within about 15 minutes got rid of some massive dirt and debris blockage. He gave me great advice on how to keep the problem from reoccurring. Overall Pacific Plumbing was prompt, professional and friendly. read more

I called pacific plumbing as one of the hot water pipes around my house was leaking. I already knew that the leak was inside the slab foundation and I told that to them when I called them for an appointment. However, when they sent the plumber in, the person literally spent 2 minutes and said that he cannot do an estimate for me. He said that I need to call some other leak detection specialist before pacific plumbing can even provide an estimate. Worst of all, he tried to charge me $98 in "travel" and "diagnosis" fees without even giving me a quote!!! I would suggest that you stay as far away from these guys as possible. They will nickel and dime you, they don't seem have competent technicians, and they don't seem to care about customer experience at all. read more

Awful experience. If I ever have someone talk to my partner like the plumber spoke to her, I don't know what I'd do. He fixed the link but he was a prick. Also, $155.00 for 20 minutes is one hell of an hourly rate. Very very disappointed. read more

Called & made an appointment for an estimate in the morning. On the day of the appointment, I waited and no one showed up. I called and left a message asking what happened. Their website claims to be accredited by BBB with A+ rating, but if you check the actual BBB website, they are not accredited at all! This should have been a warning sign. read more

Watch out for there extra $49 fee for going to Fremont, Dublin, Pleasanton and parts of Contra Costa County they lead you to believe it won't be charged if they do the job then they charge you for it. My personal opinion for this company is you can't trust them. read more

I have used these guys for the last 3 years now and feel compelled to write a review. They have done a range of jobs for me on both residential and commercial projects. From major renovations requiring repiping and relocating entire homes with old iron pipes to copper piping, commercial ADA restrooms, and small jobs (leaky faucets, etc), Pacific Plumbing Systems has been great. They are always punctual, stay true to their estimates, and most importantly, stand by their work and are prompt with their replies and any necessary follow up visits. Most people do not use a plumber often, and don't understand what is good service and fair charges. As someone who has tried many plumbers over the years for both personal and business use, trust that these guys are the real deal. read more

Be aware - $69 just to come out to see if they can install a gas shut off valve. So no free quote. Said they'd refund if you have them do it. I don't think so... read more

Steve from Pacific Plumbing came during the crazy storm and had to go in/out of my house several times for parts etc. He never complained, was careful not to get our house wet/messy and was very personable. On top of all of that, he did a great job. I would highly recommend Pacific Plumbing and STEVE for work. I know I'll call them again. read more

It took 5 days and 1 rescheduling (I believed them -- a plumber was injured and had an ER visit) but I'd been calling around for days so I decided to stick with Pacific. I'm glad I did. I'd been defeated for 2.5 days of weekend homeowner attempt to move a 1/2 inch copper line and in the process, I cut a line and couldn't get it resoldered. The technician arrived on time, was polite, helpful, didn't whine about me causing the problem and did an expert repair, going the extra mile to secure the line and tidy up. The bill was very fair and definitely worth the cost. In Oakland, getting a plumber to respond will take some time -- they're all busy. But these guys were worth the wait. read more

I had root from one of my trees that took out the main water supply to my home in Livermore. I called a couple people and I was recommended to Ron at Pacific Plumbing. Ron said he would be there at 4:00 to see the damage and at 3:55 he was at my house. Ron accessed the damage and said he would email me an estimate my 4:30 and by 4:30 I had my estimate for what I felt was a competitive price. Ron also said he could move things around to get it repaired the next morning. I agreed and Ron said he would have someone there at 9:00 to start the job. Promptly at 9:00 Julio was there to start the job. He told me what was going to happen and how long the water would be off. Julio put out tarps so where he dug into my yard and lawn there would not be a mess. I expected that there would be torn up lawn and a big mess to clean up afterwards (because I started it and its a messy job) but there was not. Julio took great care in putting my lawn back in place and cleaning up the hole that was dug to get to the broken pipe. I was extremely impressed. This is the first review I have written on yelp but with great care and professionalism deserves great praise. Very Happy and very professional. Mike in Livermore, read more

I have had Pacific Plumbing Systems do 3 different small projects and each time the work was outstanding and done very efficiently. Alfonso has done 2 of the projects and Steve did the first one - both of them are pros! It is difficult to get reliable contractors that do quality work and this company is very highly recommended! read more

For plumbers, I checked first with Diamond Certified Plumbers. Following another plumbing issue at the house, I was a little frustrated about a clogged bathroom sink, and wanted a second opinion about options. Alfonso came to the house -- was prompt and came at the beginning of the two hour appointment. I explained the situation to him and what the other plumbers had done; Alfonso was able to troubleshoot, diagnose the problem and with high probability recommended a solution. He moved forward and cleared the clog! He is honest, works hard and cleaned up well afterwards. I would recommend them. Thank you Alfonso! read more

I would highly recommended the company. Arrived on time, fix all the problem in my old house that had layers of issue. Alfonso was nice and very professional and had no problem explaining the details of his work. I would use them for all of my future work. read more

I have had nothing but a greAt experience with Pacific Plumbing. Lisa in the office has been super helpful. The plumbers are talented and very helpful. I will definitely continue to use Pacific Plumbing. Thanks guys! read more

Contacted Don Fri to schedule an appointment for a water leak. He said he could come Monday between 5 and 6 pm. Never showed or called. I called back Monday to find out what happened. He forgot. read more

Did a great job fixing the plumbing under the bathtub drain which had been leaking.