After our faucet broke in the shower tub, I had intended to call a different plumber, but after seeing the so-so reviews online for that company, I found excellent reviews for USA Rooter & Plumbing. I called USA Rooter to get an estimate, and within 2 hours, Alvaro was on my doorstep, giving me a fair and reasonable quote. They are scheduled for today, and I am so excited to be getting our shower fixed, and a new toilet installed. UPDATE: The installation of the toilet was fast and efficient. The shower faucet was a little more complicated in this old house, but Emmerson told me exactly what was going on and how he was going to fix it. He got this old decrepit fixture working with some new innards and outer hardware - it is like new. We are so pleased! I highly recommend USA Rooter & Plumbing. Both men were kind, explained everything to this non-plumber, and were attentive to our needs of having a working bathroom quickly. I called one afternoon, and by the next afternoon, everything was finished. Thank you, Emmerson, for making my first hiring of a plumber go so smoothly and honestly! read more

A Plus Plumbing did an amazing job fixing my kitchen sink. The technician Juan was honest and did a great job of telling me what was wrong and explained how he was going to fix it. So basically if you want good, honest, quick and reliable service I suggest you call this company. read more

UPDATE THE COMPANY RESPONDED TO MY PHONE CALL AND RETURNED TO ADDRESS THE PROBLEM. The clog has still not cleared so we will need to remove/replace toilet. Since this is not the only toilet, removal/replace is not an emergency. Will do it on Monday. There was no additional charge for the return visit. There will be a charge to remove old/Replace which seems very fair to me. This business is now called NG Rooter and Plumbing. I had this company come to see why upstairs toilet was not flushing properly. The technician, Victor, put a hand snake into the toilet two times. Flushed and water went down, but slower than normal. I said I did not think the flush was powerful enough. Victor said, "It's old." So in less than 5 minutes, he was on his way. 5 flushes later, the toilet still has a blockage. Phone calls and text messages have been ignored. Still waiting. Victor pointed out the phone number on the invoice and said to call if I had any problems. Wonder how long it will take to get a response. read more

I'm updating my review bc although Emerson did a good job the first time, he stopped picking up/returning our calls or answering text messages when we had a question about plumbing or wanted to ask him about a potential job. He was so professional initially, but now does not seem to be able to respond to our inquiries. Perhaps one of the reasons why is because he picks and chooses what he responds to and doesn't want to waste his time on smaller jobs or jobs that might be too difficult. Fortunately we have been able to find another plumber in the area, but his ghosting us has been pretty disappointing to us. read more

This is one of the fastest quickest and reasonably priced plumber in Hayward. I will highly recommend him very responsive and very reliable.

Emerson and another fellow came within 45 mins of calling. It was an emergency call as our drain had clogged and our ex- plumber didn't return our call. Emerson went to the crawl space and gave us options on how to fix the problem. Everything was done within 1 hour. I recommend them. read more

Emerson repaired my old faucet and clogged shower & sink drain. Always on time, fast, transparent and efficient! A good go to plumbing company! read more

First time I needed plumbing done as the kitchen sink clogged and I panicked since I knew it was from stuffing too much produce down the food processor drain.. so around 7 PM on a Thursday night (1/9/2020) I saw that USA Rooter and Plumbing was 24/7 service and I called and was answered right away. Told them my situation and was guaranteed if I was not happy with the price after they diagnosed the issue I didn't have to continue with the service. I was scared the price was going to be over a lot of money but it was fairly reasonable especially considering they came within 30 mins of calling, fixed the issue in less than 1.5 hours and everything was good as new. Thank you to Emerson and his team! And big special thanks to Alvaro! Service was quick and very friendly and explained everything and different options to try before having to go down an expensive route. I would definitely rate this service as 10/10 and will recommend to all friends family in the area. read more

It all started with a kitchen sink that would not drain. Multiple chemical and plunger attempts lead me to use an appliance company that i had used in the past. Unfortunately , they could not remedy the problem due to the fact that the problem was much deeper in the plumbing. The appliance company referred me to USA R/P. Fortunately they were in the area and were able to come to my place within 1 hr. I had used the washing machine before they arrived and turned out that the washing machine drain also backed up. Emerson came out and checked out both my sink and washer drain. Kitchen drain snaked and then my washer drain snake and they also dropped a camera in the drain. Turned out that for one reason or another the pipes had shifted. After placing the camera in drain Emerson showed me were the water all of a sudden leveled out. Drains are supposed to be clear and must sit at an angle for appropriate drainage. With the use the metal detector and camera they were able to pin point the area to be investigated. Namely my closet.This all happened on a Friday and work was set to go for Monday , Tuesday and finally Wed. Monday they excavated the pipes in the concrete and it turned out that one of the pipes was not leveled out more vertically as water goes down hill. The second day they determined that a Y joint should also be replaced because it could be a future problem. So done. Hole was covered with cement carpet replaced and the section of the wall in my closet was replaced and spackled. I did not expect any paint job. Least of my worries. This entire adventure turned out to be an education experience. Emerson explained the entire process of snaking the drains, showing me the problem using the camera (before and after work), showing me the angels of the draining pipes and what was to be repaired and a Y joint preventative repair. Eveyrthing was explained to me several times to make sure i understood. I am more adept of the medical world rather than the plumbing world. And all explanations of the work was appreciated. They were up front with the cost. Answered all my questions. My texts were answered in a timely manner. And they tired to be as neat as possible. And punctual of their appointments. And most of all THE JOB GOT DONE . Great Job Emerson and team. BTW see pics read more

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I have to thank USA Rooter and Plumbing for their professionalism, punctuality and courtesy. Within a day they solved the clogged drain in my bathroom. They were fair on the price and even when I was asking many questions, they actually cared to answer to all of them. They were very helpful on advising how to avoid drain clogging in the future. Highly recommend read more

These guys are amazing! I had a bad back-up affecting all rooms in my house and needed some out right away. I called USA Rooter and they were at my door within 1 hour......on a Sunday, mjnd you! Emerson was able to quickly diagnose the problem and fix it. He was very professional and dId a very good job, especially with the cleanup that was needed. These guys are my new go-to for all my plumbing issues. read more

Had a problem with my garbage disposal their tech Jeff arrive on time very friendly attitude listen to the problem walked me through the repair , and on top of that tighten up my faucet thank you great service . "GO ARMY" read more

I'm just saying stay far away from them your better having a crackhead do the work. They dug a huge trench in the front of my house left it over night told us they just cleaned off the walkway and the water would go down. they never said that they left the church open and that they filled the trench with water or that they nicked our clean water line so our water ran overnight and it was pretty significant damage so don't go to this company stay away. read more

USA Rooter & Plumbing - This was advert they "fixed" it - Plumbing Near Me - Hayward, California

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Emerson to the rescue again! Emerson and his nephew/trainee, Luis, came out to take care of banging water pipes. They needed to add 2x4s as support for pipe straps. This had to be done in my crawlspace that's about 3' tall at its highest point. They did a great job with the pipe straps (tested out turning water on/off, no more clanging). What wasn't expected was my cat jumping into the crawlspace and walking 100 ft to the other end of the house. Luis crawled his way down there and back with my cat. Just the cherry on top of the great service that this company provides. Great service at a great price! Thanks again Emerson!! Tobey says thanks, too, lol. If you have any plumbing work to be done, or need a professional diagnosis, and are looking for a great deal, CALL THESE GUYS!! read more

Called this plumber for a bathroom leakage. He did a great job, and fixed it right away. Good genuine guy, after fixing the bathroom, he made sure it was left clean. read more

Emerson is always a pleasure to work with and very professional. He and Juan both came out for a two person job at my home today. Juan was out initially (yesterday) to evaluate the job and provide an estimate, and is also a pleasure and very professional. They replaced my dinosaur kitchen faucet that was leaking everywhere and not working well at all, and at my request, removed the garbage disposal and connected the pipes to the outgoing drain. In the process of doing the work, they found and repaired a rusted out pipe leading into the wall, which if left unchecked would create a disaster later. They checked thoroughly for leaks, showed me their work and were on their way leaving a very clean workspace. With Emerson and Juan you can count on honest, friendly service and solid work. read more

He fix our clogged bathroom but not all the issues I had with our pipes. We lived in our home 20+ years. We know the history and majority of the rebuild my family did. Charge us a lot for whatever he thinks but insisted we do not need any replacement because its still fairly new. But he got the clog done which could be cheaper. We had work done cheaper and solved the issues and replace pipes for about almost the same amount. Go figure. read more

Very good experience with this company. Emerson did a great job communicating and fixing my plumbing problem. Emerson seems like a good guy, someone you can trust. read more

First I want to start by saying , I had an issue with my lateral main line of my home, it was damaged by the work that is being done in the on my street. They completely broke it and never es replaced it. I was in a tight situation. When I was searching for a Plummer to come and fix I called USA Rooter and EMERSON answered and he immediately send someone to my home and went above and beyond to try to fix when they discovered that the damaged was done by the contractor Emerson came and worked with them to fix my issue. Emerson and Alvaro fixed and made the awful situation a great one. I M giving the 5 stars for the great work. Recommend them always read more

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Last month had to get plumbing pipes fixed at my parents place. The pipes were causing clog on and off for a year and later camera revealed the pipe had cracked. The cracked pipe was under the city street so it was a big job and needed city permit. Called many diff plumbers in in the area for quote. Ended up hiring Emerson and his team from USA Rooter because they had the cheapest quote. Very glad I hired them since they finished the job within 2 days. The only problem was the city took longer then expected to grant the permit but other then that everything went smoothly. The job was done right, the service was great and fast. The work place was also left clean too. They were able to answer all my questions and concerns. I would highly recommend them as I would certainly use them again. read more

Emerson was awesome. Clear communication of the job and executed it. Does what he says, and goes the extra mile to please/satisfy the customer. Look no further for your plumbing needs. read more

We had two plumbers come by and try to fix a toilet issue that happened. Both of them couldn't figure out what was going on. In a frantic I started looking on Yelp to try to find a plumber who could help. I came across Emerson and his plumbing company. He was at my house within 45 mins of calling. He used a camera that helped him find the problem. Since it was late he came back the next day with his team ready to fix the issue. Everything was done within 2 days! He and his team were very knowledgeable with everything and fixed everything great. Please don't hesitate to give them a call! If anything ever happens again, we will be giving them a call! Thank you USA plumbers! :) read more

We just had Emerson come by to check out our dishwasher that was pouring water out of our air gap. He diagnosed it quickly, took a couple minutes to fix it and we ran load good as new! He was really great to communicate with, took off his shoes upon entering (I really appreciated that!) and was masked up. I went to ask him my balance and he waved it off with a smile. The least I could do was leave an amazing review for quick and efficient work. I will definitely be calling again when we have other plumbing needs! read more

This company is the one you want! I had a hot pressure valve break in my laundry room sink. After cleaning up the flood of water I researched emergency plumbing on Yelp. I saw the great reviews and totally agree. I called 3 companies. USA Rooter was the 1st to call back. I explained what had happened and he said they would come out within the hour. They called back to say they were on their way. They were very professional and considerate. Their work was excellent and they were very helpful to get things back in working order and confirmed all the water was back on to the house with no more leaks. I have no hesitation recommending this company and in particular, Alvaro Morales to you. They will be my GO TO company going forward! read more

As first time homeowners, we didn't have any prior experience requiring major plumbing work. But our house was abandoned for almost 30 years, and within a few months of moving in had way too many...shall we say...odorous backups in the basement for the major sewer line between house and city. Our real estate agent referred us to Emerson, who quickly came to diagnose and fix the situation. He was easy to communicate with, either in person or over phone, and handled the job and inspection portion of the project with professionalism. Emerson and his team respected our work space, as we were working at home due to the COVID pandemic, but always kept us informed on each step of the job. We highly recommend him and his team for any of your plumbing needs, you won't regret it! Thanks Emerson! read more

Called USA Rooter & Plumbing few times to my house in Hayward (Toilet clogged, water pipe leakage, etc). Every time they came the same day or within few hours. Emerson and crew gave a friendly service and did the job fast & professionally each time at a very reasonable price. I highly recommend them for all plumbing jobs as they are my go to crew for all my plumbing issues. read more

Great service, came same day, knew exactly what to do fixed the problem and reasonable pricing. Couldn't ask for much more!

Paul came same day to snake out a major blockage in the line leading from the house to the street. I tried earlier in the day with my hand powered snake for about an hour and just couldn't break through the clog. Emerson's motor driven snake cleaned it out perfectly in about ten minutes no problem. He seemed very knowledgeable about the use of the equipment and gave me good advice about avoiding any future problems. I had used his service for another difficult clog on one of our toilets in February and I had tried to remove it myself, but I just couldn't clean it out with my snake. His power snake cleaned it out very quickly. Best of all both times it was the most competitive price available. I will definitely call Paul Castillo again if we have any more plumbing problems. read more

I needed to repair our water heater that went kaput before the weather turns cold. Quick service with Paul, he was honest and helpful. He was able to get the parts and repair our water heater within 24 hours, did a great job. Very reasonable price, would definitely use other services with USA Rooter & Plumbing. read more

Water heater sprung a leak and within 1 hour Emerson and his team arrived. Within 2 hours had a new water heater at a fair price. They had great response time, friendly service and was oh so patient, with me as I asked a lot of questions! USA is my new go-to for our own household and now I have added them to our vendor list for our real estate clients! Thank you Emerson! read more

We had an issue with a clog in our bathroom. Called up Emerson and he came as soon as he could. Within the hour he knew our pipes must be connected with our neighbors and they had similar issues. Very professional and timely. Highly recommend. read more

Thanks Emerson and thank you Percy for fixing our running faucet. Percy was able to come out and fix my issue all in an hour . Thank you so much for your fast and quality service. My new go-to in Hayward read more

Emerson was quick and efficient with repairing our gas leak on our new home. He took the time and effort to explain what was wrong and how he could fix it which was pleasantly unexpected. He was the most fairly priced and didn't try to do more work than what was needed which was very appreciated as a new home owner. I would hire USA rooter and plumbing for any of my future plumbing needs! read more

Prompt, polite, and very knowledgeable! Paul was great and he fixed my clogged drain in no time.

USA Plumbing in Livermore off of Lindbergh Ave is an unprofessional business. Rude employer shouting at me for asking a question, bad customer service, and a irresponsible manager who would not call me back after I made numerous attempts to speak to him. Stay away from this company. Find another company for your Plumbing needs. read more

I strongly recommend this service if you have a Plumbing problem Reasonable price, quick response, and quick service. In fact, I had a bad experience with other plumber. Most of plumbing guy usually left all dirty things after repairs and works, but this guy, Emerson cleaned all areas after work. He is best guy ever ! read more

My faucet and sprinkler pipe outside the house broke and need a major repair. I called USA Rooter & Plumbing and within 30 minutes a technician came and look at the problem and gave me a quote which is a very fair price. He was able to repair the problem. Alvaro did a great job and now we get to take showers tomorrow morning! Alvaro was very pleasant to work with and did a great job. I highly recommend USA Rooter & Plumbing they are very reliable and they show up on time. Thanks again Alvaro for a wonderful job! read more

just got my sloan flush mate catridge replaced with the help of Paul Castillo from USA rooter and plumbing, the quote wasnt expensive and it wasn't inexpensive either, Mr. Paul was able to complete the job in less than 10mins, he'll be my go to plumbing guy next time read more

These are my go-to guys anytime we have plumbing trouble. I've used them several times in the past 4 years and they always do a great job in a timely manner. They arrive very quickly after calling and take their time to do the job right. Their prices are always reasonable and I know most other places would overcharge but these guys don't. If you ever need some plumbing work done, do yourself a favor and call these guys. You will not be disappointed. 5 stars read more

One of my pipes broke and started flooding my driveway. Even though it was Sunday morning and short notice, Emerson came to my house in 15 minutes. He explained the problem clearly and quickly fixed it. The service came with a 30-day warranty. He gave 2 discounts: one for first-time customers and one for senior citizens (my parents). He gives free estimates and also gave one for my toilet, which has had problems for a while. I agree with the previous reviews and I would use his services again. read more