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    Smart Rooter & Plumbing

    4.9 (91 reviews)
    Open 6:30 am - 9:00 pm
    Updated 2 weeks ago

    Get pricing & availability

    Response time

    10 minutes

    Response rate

    100%

    Services - Smart Rooter & Plumbing

    Bathtub repair

    Drain installation

    Drain repair

    21 More Services

    Faucet installation

    Faucet repair

    Garbage disposal installation

    Garbage disposal repair

    Gas line installation

    Gas line repair

    Plumbing inspection

    Plumbing installation or replacement

    Plumbing repair

    Sewer installation

    Sewer repair

    Shower repair

    Sink repair

    Sump pump installation

    Sump pump repair

    Toilet installation

    Toilet repair

    Water heater installation

    Water heater repair

    Water pipe installation

    Water pipe repair

    Smart Rooter & Plumbing Photos

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    Recommended Reviews - Smart Rooter & Plumbing

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
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    Reviews With Photos

    Major leak in kitchen sink pipe.
    Beebs A.

    Quick response time. A little pricey for a simple repair, but it was kind of urgent. Very professional would call again, but will question rates a bit more thoroughly. For now...my sink works and I'm grateful for that.

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    3 months ago

    Helpful 13
    Thanks 9
    Love this 12
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    11 months ago

    Hired them for the second time. Fast, effective, friendly. Great service (sewer later block).

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    5 years ago

    Business owner information

    Photo of Jim N.

    Jim N.

    Glad we we were able to help in a timely manner. Thanks Rob!!

    Helpful 1
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    2 years ago

    Fast response and immediate availability. Awesome customer service. Fair pricing. Highly recommend.

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    2 years ago

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    3 years ago

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    3 years ago

    Helpful 3
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    5 years ago

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    Jim N.

    Helpful 3
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    7 years ago

    Helpful 1
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    6 years ago

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    4 years ago

    Jim has helped me out now on a few occasions and he's always quick to respond and quick to fix the issues I've had. 10/10 would recommend

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    6 years ago

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    Jim N.

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    4 years ago

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    5 years ago

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    7 years ago

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    5 years ago

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    Jim N.

    Glad we can help!!

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    5 years ago

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    Jim N.

    Appreciate the review Penny!

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    5 years ago

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    Jim N.

    Helpful 1
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    3 years ago

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    8 years ago

    Helpful 1
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    5 years ago

    Shower was leaking and they came over and fixed it within a couple of hours of calling. Highly recommend Jim and his team.

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    10 years ago

    Helpful 3
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    6 years ago

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    Jim N.

    I’m glad I was able to help, thanks again Irina!!

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    5 years ago

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    Jim N.

    Many thanks, you guys were extremely helpful.!

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    5 years ago

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    Jim N.

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    3 years ago

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    7 years ago

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    6 years ago

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    Jim N.

    No problem Buddy, appreciate the review.

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    8 years ago

    Helpful 1
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    6 years ago

    Provided an accurate quote. Easy scheduling and did all the work well and efficiently!

    Helpful 1
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    7 years ago

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    5 years ago

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    Jim N.

    We don’t ever book appointments we can’t keep! Thanks bud.

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    7 years ago

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    9 years ago

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    5 years ago

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    9 years ago

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    Page 1 of 3

    Ask the Community - Smart Rooter & Plumbing

    Review Highlights - Smart Rooter & Plumbing

    Jim has helped me out now on a few occasions and he's always quick to respond and quick to fix the issues I've had.

    Mentioned in 55 reviews

    Read more highlights

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    Big Blue Plumbing - water damage not found during initial inspection and remediation

    Big Blue Plumbing

    (142 reviews)

    I'm someone who leaves reviews -- and most of them are very positive. I believe in acknowledging…read moregood service when it's earned. Unfortunately, this is not one of those times. In early 2020, I contacted Big Blue Plumbing for an emergency plumbing issue involving a leak from the shower pan and drain line. Their website advertises 24-hour emergency response and emphasizes thorough assessment by licensed, insured professionals. The estimate was $10,147, but the final cost came to $16,215 -- a 60% increase as the scope expanded. I also purchased the required materials myself. The work was completed in March 2020. A few years later, I had to completely remove the shower installation after discovering that the floor around the shower had become dangerously weak. I realized something was wrong when my foot nearly went through the floor -- you could press with a shoe and see the basement below. During removal, several serious issues became clear: The original water damage was never fully assessed The surrounding subfloor remained rotted and unsafe The shower installation was crooked, with uneven support planks Moisture had continued spreading for years, causing further structural damage These are precisely the kinds of issues an emergency plumbing repair should catch -- and the kind their website claims they thoroughly evaluate. Considering the amount paid and the urgency of the situation, Big Blue Plumbing should have identified the full extent of the damage before installing a new shower. Instead, the most critical safety and structural problems were ignored. I now face significant additional costs to repair the area and make it safe again. I've reached out to the company for a resolution and am awaiting their response. I rarely leave negative reviews -- in fact, most of mine are highly positive -- but consumers deserve transparency. Based on my experience, I urge homeowners to proceed with caution. The lack of proper assessment and the long-term safety hazards that resulted were extremely disappointing and costly.

    I'm sorry to have to write this, as BigBlue was formerly a fine company that I was very happy with…read more They installed a radiant heating system 6 years ago and their CS was excellent on the rare occasion that there were issues with the system. They responded quickly and got things fixed quickly. However, when we had a massive failure of the system In early November 2024, they completely let me down and left me with a freezing cold house for 5 weeks. They initially came out pretty quickly (2 days) to inspect and at first told me that there was a problem with the boiler and it would have to be inspected - something they couldn't do, and basically told me I was on my own to find someone to do the inspection. BS. I called back repeatedly and finally got a manager and not just an outsourced CS worker, and found out that yes, they had a more experienced tech who could do this. He came out a week later and confirmed that the boiler was indeed fried (but still under warranty!!) and that they could get it a new one installed in a week or less. This is where things got dodgy. They never were able to give me a date for the new boiler installation and they stopped returning my calls or texts. and on the few occasions that I was able to get through to them by phone, they said they would have the new boiler in a day or two and would text to call or email to confirm a repair date later in the day. Then nothing. This "We're working on it and will update you by EOD" happened three times in two weeks - with no update or follow through. Basically, they ghosted me. Three weeks total went by with no communication from BigBlue on a repair date. Meanwhile, my house is a chilly 54 degrees with no hot water for bathing or doing dishes. I finally got through to the owner (who had been so great in the past) and found out that 4 days prior to my system failing, he had sold his company to some large plumbing company. He was out of the loop an could do nothing. So i was 5 weeks in with zero communications nd. freezing house. I finally just found another plumbing company that wanted the work and found and installed a new boiler for me in two days. Stay away from BigBlue, it was the worst experience of my life dealing with this slipshod and dishonest company.

    Smart Rooter & Plumbing - plumbing - Updated May 2026

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