I'm someone who leaves reviews -- and most of them are very positive. I believe in acknowledging good service when it's earned. Unfortunately, this is not one of those times. In early 2020, I contacted Big Blue Plumbing for an emergency plumbing issue involving a leak from the shower pan and drain line. Their website advertises 24-hour emergency response and emphasizes thorough assessment by licensed, insured professionals. The estimate was $10,147, but the final cost came to $16,215 -- a 60% increase as the scope expanded. I also purchased the required materials myself. The work was completed in March 2020. A few years later, I had to completely remove the shower installation after discovering that the floor around the shower had become dangerously weak. I realized something was wrong when my foot nearly went through the floor -- you could press with a shoe and see the basement below. During removal, several serious issues became clear: The original water damage was never fully assessed The surrounding subfloor remained rotted and unsafe The shower installation was crooked, with uneven support planks Moisture had continued spreading for years, causing further structural damage These are precisely the kinds of issues an emergency plumbing repair should catch -- and the kind their website claims they thoroughly evaluate. Considering the amount paid and the urgency of the situation, Big Blue Plumbing should have identified the full extent of the damage before installing a new shower. Instead, the most critical safety and structural problems were ignored. I now face significant additional costs to repair the area and make it safe again. I've reached out to the company for a resolution and am awaiting their response. I rarely leave negative reviews -- in fact, most of mine are highly positive -- but consumers deserve transparency. Based on my experience, I urge homeowners to proceed with caution. The lack of proper assessment and the long-term safety hazards that resulted were extremely disappointing and costly. read more

See all

I'm sorry to have to write this, as BigBlue was formerly a fine company that I was very happy with. They installed a radiant heating system 6 years ago and their CS was excellent on the rare occasion that there were issues with the system. They responded quickly and got things fixed quickly. However, when we had a massive failure of the system In early November 2024, they completely let me down and left me with a freezing cold house for 5 weeks. They initially came out pretty quickly (2 days) to inspect and at first told me that there was a problem with the boiler and it would have to be inspected - something they couldn't do, and basically told me I was on my own to find someone to do the inspection. BS. I called back repeatedly and finally got a manager and not just an outsourced CS worker, and found out that yes, they had a more experienced tech who could do this. He came out a week later and confirmed that the boiler was indeed fried (but still under warranty!!) and that they could get it a new one installed in a week or less. This is where things got dodgy. They never were able to give me a date for the new boiler installation and they stopped returning my calls or texts. and on the few occasions that I was able to get through to them by phone, they said they would have the new boiler in a day or two and would text to call or email to confirm a repair date later in the day. Then nothing. This "We're working on it and will update you by EOD" happened three times in two weeks - with no update or follow through. Basically, they ghosted me. Three weeks total went by with no communication from BigBlue on a repair date. Meanwhile, my house is a chilly 54 degrees with no hot water for bathing or doing dishes. I finally got through to the owner (who had been so great in the past) and found out that 4 days prior to my system failing, he had sold his company to some large plumbing company. He was out of the loop an could do nothing. So i was 5 weeks in with zero communications nd. freezing house. I finally just found another plumbing company that wanted the work and found and installed a new boiler for me in two days. Stay away from BigBlue, it was the worst experience of my life dealing with this slipshod and dishonest company. read more

We all know alameda has finicky rules. So having a plumber do a sewer lateral repair is a huge undertaking. I called around and got quotes pretty high in the sky. Big blue prices were reasonable, work was efficient, timeline was sooner than expected. (Fast, good, and reasonably priced)- typically with any construction and/or plumbing work, you can only select 2. Fast and good, won't be cheap. Good and cheap, won't be fast. Fast and cheap, won't be good. Luckily, big blue was: Fast, good, and reasonably priced I know who to call now! read more

The 1964 original radiant heat boiler finally gave out. I called several places for estimates. Big Blue's estimate was in the middle of the pack. The main reason I chose them was because they followed the city of Concord's permit law, whereas the other companies said it was not required. Even I know when working with natural gas pipes any modifications needed a permit is required. All the work passed inspection and the house is warm with efficiency . Thank you Big Blue!! read more

I contacted them Tuesday and they said they could come out Wednesday 10-12. At 12 I hadn't heard anything so I called. She said "we tried to contact you to let you know we had to move your appointment to 1-3 because of an emergency." I didn't have any missed calls from them. They had my primary number listed with the wrong area code. She said "I'm sorry if the wrong area code was input into our system." "If"?? Well you called the wrong number so I'd say you messed up. You can't admit it. No one had called by 3 so I called again. Note that no one called me. He puts me on hold, then says like he could not care less "well I tried to contact the technician but I got his voicemail." Then he looks at something and says in the ominous tone you never want to hear "ohh....can we reschedule this for tomorrow?". Yeah right! Like I'd trust them to lie to me a second day? I told him to ask the technician if they were coming because I was absolutely NOT rescheduling for tomorrow. I call back and the same woman who said "if your number was input wrong" answered. First she tried to deny that the other guy said "ohhh....can we reschedule?". Then she tried to say they had tried to communicate with me. I reminded her no one had called me at all today. She tried going back to the "input number wrong" bit but I told her no one called me after that either. She said "well we're waiting on the technician." So, between 12-3:15 they couldn't get a technician on the phone with one update?? And they couldn't call me either. This company doesn't care about wasting your time and they give unrealistic ideas of when they can complete your work. Go call another company. I did. read more

Terrible plumbers. Predatory sales techniques. Big marketing budget. Stay clear of Big Blue, they are totally inept. ^ Is the short version. The long version: They installed a hydronic hot water boiler/forced air system for my inlaws, and the owner Paul turned up and applied some pressure and his slimy sales routine to get them to sign up with him. My father in-law was early stage Alzheimers, we would later come to understand. Paul instantly gave both my wife and I chills when we happened to be there one time, and we completely regret not stepping in and getting rid of him from the outset. All our fears came true. He got my in-laws to install this system and sign up for his ridiculous plumbing subscription scheme, then proceeded to do some of the worst plumbing we've ever seen and never be able to get this hydronic system up and running properly. Every time they were subsequently called there were ridiculous mistakes and shenanigans. Even the basic plumbing was so bad. In particular one day, they broke more things than they fixed. We turned on the tap, water poured out under the sink. Went to do load of laundry, they had repositioned it so that the lid could no longer open. Went to make dinner, they had tripped the gas shut-off so we couldn't use the stove. Pretty much everything they did didn't work first time round. On the hydronic side, they have no business claiming any expertise. I just finally found a competent hydronic plumber -- Albert Nahman Services -- and they diagnosed that Big Blue plumbed this system incorrectly from the get go. Completely bypassing the efficiencies of a hydronic system altogether. They're fixing it now, in one visit. Explained it to me in plain terms I could understand--check valves in the wrong places, return plumbed to the wrong place. I highly rate them so far. Compare Big Blue, who we called multiple times to diagnose the system they installed. All the explanations they offered made no sense. On one visit they went around changing every mixer valve in the house, with nothing to show for it--the problem remained. Lucky for them, they didn't even have the guts to charge us for these calls when they tried to follow up about the invoice months later. They had zero response to our critique of their services and comped their fees. The HVAC equipment they installed was also a complete joke. We had the system overhauled when we moved in and the technician who helped me with it laughed out loud at the state of it. Huge holes and air gaps around the furnace. Things hidden behind flaps of insulation. The sheet metal work looked liked it had been done by a preschooler he said. He took pictures to add to his personal wall of shame. Maybe I'll see if he can post them here. It's not just him. Multiple professionals we've since brought in concur that this company has no valid expertise for meddling in HVAC when they're barely middling plumbers. Somehow they got the City of Berkeley to sign off on all this and I'm completely confused how they managed it. And it wasn't cheap--they charged my in-laws tens of thousands of dollars for what I now understand is low-grade equipment installed by amateurs backed up by nothing. As far as I can tell, all their attention and budget goes into draping life-size pictures of Paul on their trucks and equipment, and shooting cringey marketing movies. Where's Paul? Who knows. I got a different answer every time I spoke to someone there. He never answered for any of this. Seems like he's done ripping off the older generation of Berkeley and is trying to retire on it. Doesn't seem like they can get anyone decent to work for them, and the working environment seems pretty unpleasant and dysfunctional for those that are there. They're forced to make excuses for Paul and the trail of incompetence he leaves behind. Do not hire this awful awful company. read more

Needed a new water heater for a rental property. Predatory business practices. Quote was double that of what we paid a "diamond certificated"plumber. How is your work double? Buyer beware! Make sure to get additional quote prior to working with these guys. read more

We were out of town on vacation and were notified by a house sitter that we had an emergency water leak outside of our home. We contacted Big Blue Plumbing by telephone due to their Google Reviews and requested an immediate onsite inspection and repair action. We were initially quoted a flat rate of $3,950 for the repairs without their doing any investigation work of the failed water leak source. The firm tried to talk us out of doing the repair and instead tried to get us to do a complete water line replacement in the amount of $14,000, to which we replied that was out of our available budget. After much discussion the firm agreed to do the water line repairs, and provided a final cost of $3441.11, (to which they knew we were out of town and were stuck with an ongoing leak, so we were left with little choice but to accept the repairs and pay for it). Our neighbor and our house sitter notified us that the repair person, who was competent, was onsite a total of approximately 3 hours for the repair action, meaning that we paid a plumber about $1,000 per hour for the repairs. Also, both the repair person and his supervisor verbally inferred to us that since we did not agree to do the $14K water line replacement, they would not warrant these repairs because of the PVC/copper line connection interface possibility of failure (which is clear violation of California Civil Codes 896 and 900, which requires a licensed contractor to provide a minimum warranty of one year for any work completed and paid for). So, please be advised of this scenario when requesting any work from this contractor. NOTE: Regarding the discussed warranty issue above, irrespective of what was verbally discussed between the contractor staff, myself, and my wife regarding a potential lack of warranty (due to the PVC/copper line connection interface possible failure) prior to the completion of the work, the invoice received from the company indicates a two-year warranty for the completed work, which is acceptable. read more

The worst plumbing co I've ever used. And I've used about ten in the bay area. Super expensive, almost corrupt prices. Terrible quality. Couldn't do a basic faucet replacement. Avoid. read more

Value seems like it is just not there. After having my own issue, I found out a couple other friends did not have a great experience. In my case, they simply were not able to give me a simple estimate for a routine tankless water heater flush. I have done it myself before but wanted to get someone else to do it, for sake of time. I called several companies and they were able to give me an estimate over the phone however did not have the availability in their schedule. Big Blue could not give over the phone estimates and instead gave me this $85 fee to show for a quote that would be removed from the final cost. I took the bait and they tried slamming me with a $761 quote... for a routine maintenance, non-intrusive type of job. Paying my fine for falling for there scam, but definitely not recommending them. read more

My technician Joaquin came for my estimate he reviewed both things needed my tankless water heater in attic needed a pan with drain and a water pressure valve for the main water line . Scheduled me for the next day to have repairs completed . Joaquin & Javier Respected my property made sure everything was protected where they needed to work . Joaquin gave me options for where my drain line can run outside the house . Since the drain line needed to run from attic down the side of the house . Joaquin made My stressful situation feel way more at ease. read more

I had a horrible experience with this company. Even though the technician was very nice and professional, the company management was unreliable. They have rescheduled my appointment a few times at the ls moment. They are highly overpriced. I wouldn't recommend this company to anyone. read more

I had used Big Blue in the past, so I believed that they were reputable. Even my general contractor believed they would do good work. When I called them to help me with a leak in my boiler for my radiant floor heating system, they replaced one cracked part, but also turned off the water to my system. Because they turned off the water my system was not working. When I called them back their technician, Nic, proceeded to tell me that my boiler motherboard was inoperable and that the entire boiler needed to be replaced. Additionally, he offered me a quote of replacing the whole system upwards of $10,000 as in his words "my installer was not a plumber and had done the entire job wrong." (this is actually incorrect) *Side bar I was without heat for 3 weeks during this whole debacle. I ended up having to call the original installer, who, after looking at the system, explained to me that the water had been turned off and that my system would not work if there was no water going to it. He was enraged that a seemingly reputable company would try to con me in such a way. If your work is straight forward, and you know what you need, go for it. I've had good experiences with them in the past. If there is a question about what the problem is, I might find a different plumber. They did not charge me for the repaired part, after I made them aware of this whole saga. read more

Big Blue Plumbing were very respectful to the needs of our commercial kitchen. Oscar, Joaquin, Nick, Angel, and their crews are all awesome! Joaquin and his crew helped us out last week. Angel came through today and despite the struggles of our uncooperative floor sinks, he got them unclogged so we can operate. We appreciate Nick sending Angel out at the last minute. They are life-savers! As a retired Plumber, I'm not easily impressed. I am with Big Blue Plumbing. read more

We are extremely satisfied with Big Blue Plumbing, their knowledge, service and great employees. We had a new water line installed from the meter to the house and another gauge under our house to keep record of water usage. They were prompt, clean, and explained things thoroughly. To top it off their pricing is competitive. Thank you Paul and crew, we will use you again when needed!! read more

HUGE shout out to Ebony, Gio and Gary at Big Blue Plumbing. These people are amazing and genuinely cared how our plumbing problem was affecting our family. Due to the crazy heat wave, we had a plumbing disaster. They booked a next day appointment for me but kept me on stand by for same-day help. They called back to check in and update me. The best part was that they helped me temporarily fix the problem OVER THE PHONE so I could get my water back on. To top it off, they are Blue Diamond certified and carry a ton of parts on their truck. I will never call another plumber again. Thank you Big Blue Plumbing!!!!!! read more

The flue from my new hot-water heater needed to be extended above the roof of my one-storey cottage so as to prevent carbon monoxide from seeping into nearby windows. I asked Big Blue for a second estimate after receiving one that seemed both too high and arbitrary. Big Blue's technician Gio Gonzalez gave a significantly lower estimate and noticed an error in the installation. I requested both the extension and the repair of the error, being unsure whether the previous work would be covered by the warranty. Gio did the work fast and carefully. Best of all, he figured out a way to extend the flue without going through the roof overhang. read more

So yesterday I decided to resolve a minor issue in the bathroom. I called Big Blue Plumbing, fully expecting an appointment in 1-2 weeks. But, I was offered a 1-3pm window THAT day. Nathan arrived 5 mins early, spent 2 hours repairing the problem and giving me options should it recur. He was very personable and I loved the little biography I was sent before his arrival. My dog loved him. Thanks Big Blue read more

I called Big Blue on a Saturday morning as my hot water line had no water coming out. They quoted me $299 as a service fee for weekends, which I was fine with, especially being told it would be waived if work was done. Work was done within 20 minutes and a bill of $570 was charged. I am not a plumber, but taking the faucet apart and cleaning the valve for $570 seems like highway robbery. I'm a small business owner trying to stay open, but it would have better for me to close for the day and do the work myself. Lesson learned, please ask questions before work is done if you decide to use them. Had I done just that, I wouldn't have had the work done and and be about close to $600 bucks. Maybe I should become a plumber. The one star is for promptness only, they were here within 30 minutes. Well Paul, thanks for snide reply, but I new it wasn't the water heater and I could have used another water source, next time I will do just that. read more

Added star for very pleasant receptionist. Put quote request on home advisor site. Got vmail next day. Called back and they had no record that they left me vmail & could not find pics of my project. I texted pics of gas grill installation at request of receptionist and got following response. "Sorry Sir were all booked next week". I didn't even tell anyone my timeline. Honestly is better approach. Just say "Not interested in this job" read more

Back in late September 2018 we hired this company to Replumb a Natural Gas line to the fire place, and install two wall mounted toilet. They sent an employee who left the gas line without pressure checking it and when the new fire insert was installed it leaked like a sieve! Both toilets leaked and one continues to not operate correctly. Upon calling to complain about this completely shotty work we were told they had fired the employee for similar work on other jobs. Although Big Blue Plumbing did come back and try to fix all the shotty work. Not once did anyone contact us I had to contact them and threaten them with action. Many phone calls promised were and not returned. I was told the owner was out of town and not reachable. (I'm thinking if this is true he won't have much of a company to return to.) They did come and put a hole in a new finished and did a crappie job sealing to fix the gas line. It took weeks and additional phone calls to get the refund promised. They did send someone to repair the leaks and attempted to address the toilets which BTW where $650 a piece. Flash forward to February 2019 and the toilet that was not flushing right exploded (fortunately tank water) soaking my Aunt. Run don't walk away from this company!! Update 04/23/2019: Hired a new Reputable Plumbing Company and discovered that both toilets had been installed wrong. They stripped the mounting bolts, used old seals and had cracked one of the tanks during the install. Both toilets have been replaced. We have no hope on collecting any of the $2,000 in losses from this joke of an operation. We are also filing a complaint the state and hopefully they will loose their license. read more

I was talked into buying a new water heater even though upon retrospect, the old one was in great shape. They just pushed it so hard that I needed to replace it, even though I just needed to fix my piping under my house. The owner himself refused to accept that I neither could afford nor needed a new water heater to the point where he pushed financing on me that I later realized has the most insane interest rates I've ever seen. I'm still paying it off and this was a year ago! Once installed, the water heater immediately failed. After being dicked around by the awful customer service reps by constantly rescheduling plumbers arrival windows - without even informing me! - I would waste a whole day waiting just to finally call and be told no one was coming. When, weeks after installing, they finally took a look at it, they basically just shrugged their shoulders and tried to say it was a gas pressure issue which is a lie because my old heater worked fine and my house has no problem with gas pressure. They just wanted to pass the buck because they already took my bucks, so to speak. So months go by after multiple consultations from pg&e tech, the manufacturer 's tech, more plumbers passing the buck, blaming pg&e, blaming me and I just couldn't take it anymore. Now I takes cold showers and have to accept that nothing gets a thorough wash. All because these assholes just had to upsell a useless garbage lemon water heater that I am in debt for, probably forever. I hope this company gets sued into non existence! read more

A very good experience with Patrick from Big Blue Plumbing of Alameda. Patrick removed old toilet and installed new toilet along with angle stop. The new toilet is a Toto that required special attention on how to install. There were no problems and very satisfied with the work performed. read more

This company is awesome! We had a rather difficult problem concerning a shower faucet that was made back in the stone ages and they were able to find a an obscure part and made everything good as new. I'm such a big DIYer that I'll probably be doing my own brain surgery next, so it was a big deal for me to call in help. My mom got a little hyphae with the service technician because she expected a new faucet, which was just her misunderstanding. Jack (the technician) was very patient and concerned that she be satisfied with their work. He enlisted the help of his office manager, Oscar, and together they helped her understand. The work got done exactly like they said and when they said. Well worth the money. Thank you Big Blue and Jack and Oscar! read more

Very disappointed with their communication and service. We have a Toto toilet that was running. We called Big Blue and a man came to do the repair. He replaced 1 part and said that it "might" do the trick. If not we would have to replace the whole inside part. His fix didn't work so he ordered the parts that were needed. We went for 2 weeks not hearing a word. We called and were told that the part hadn't arrived yet. We waited another 2 weeks and again the parts weren't in yet. We're outta here. We cancelled Big Blue and called another plumber and told him what happened and he said that there is a supply place that carries all Toto parts and he would fix it this Friday for us. read more

I had posted a positive review for Big Blue back in 2020. This is the first time I have, unfortunately, had to delete the positive review and post a negative one. Our experience with Big Blue in 2020 was a postive one. More recently we had a subsequent positive experience, and had for all intents and purposes hoped to have Big Blue as our go to plumbing service going forward. Unfortunately, that is no longer the case based on our most recent experience. Big Blue replaced a toilet for us fairly recently. The toilet began leaking due to the seal under the toilet failing. This was under warranty since the toilet was recently installed. The Big Blue Rep came by and initially wanted to charge us for installing a new seal on the toilet until I explained that they recently installed the toilet and we should not be charged for this. He called the office and this was agreed on. However, a small angle valve on the back of the toilet was also leaking and replacing this was not part of the initial toilet replacement so we were informed that we would have to be charged for that. After the seal was replaced and the angle valve, we were informed the charge would be over $500.00. The Angle valve, which sells at home depot for $9.94 and which took just minutes to install, resulted in a bill of over $500.00? The replacing of the seal and the labor involved in that should not have incurred any labor costs since it was under warranty. We have tried repeatedly to call and get an answer as to why we were charged over $500.00 for a $9.00 piece to be replaced in just a few minutes, and we have received no reply. We were attempting to either get a reasonable justification for this or a reimbursement. I paid the amount at the time since my wife was having surgery the following day and the last thing I had to worry about was the toilet leaking. After multiple attempts to work with Big Blue regarding this, and getting no cooperation at all, I have resorted to posting this and will no longer support this business. read more

It was very hard to find out on Saturday, June 3, 2023 that the tenant of my 8-unit apartment property in Point Richmond do not have hot water at all. I met Patrick, Service Technician of Big Blue Plumbing and he suggested a solution after consulting with others in the industry. My tenants had hot water in exactly two days which I think was extra ordinary. Patrick Paul, Rodrigo the others on the crew were curtsies, knowledgeable and very kind to me. Patrick identified issues in the installation that needed to be corrected, and demonstrated outstanding logistic abilities in gathering the gear needed for upgrading the installation in one day only. The team culture of comradery and work ethics was remarkable. read more

Dishonest. I had a leak in a backflow preventer and called to see if they were able to fix it. The person I spoke with on the phone said he wasn't a plumber and had no idea what a backflow preventer was but that he would send someone out. The plumber who arrived had never worked on a backflow preventer so he called his boss to get direction. The "Boss" told him that they were too difficult to troubleshoot and repair and that they whole unit should be replaced at a cost of $3000 (it's a $500 part, so they padded in like 4 hours of labor at what must be $600 per hour). They charged me $90 for this visit which would be OK if they had any idea what they were doing (which they did not). I called another company that specializes in backflow preventers and they fixed the problem AND tested the preventer in 25 minutes at a cost of $98. Big Blue Plumbing is run by dishonest crooks. read more

I found them super helpful for a bathtub issue! Fixed quickly and efficiently for a fair price.

In March of 2019, my tenant informed me that he had a clogged sink drain. I called Big Blue. Nick Mini arrived and proceeded to take apart the offending drain under the sink to "hook up a customer supplied p trap and cold slide angle stop." In the process of completing this "repair", he claimed to be unable to extract the p trap from the drain. He claimed that in order to complete the extraction he had to cut the p trap from the drain. He proceeded to do the cutting, that included a process of cutting four slits in the remaining end of the p trap pipe and turning them into the pipe thus almost completely obstructing potential flow through the drain. Mr Mini then told me that the remaining section of the p trap could not be extracted and that he needed to complete additional repairs. He needed to "Open wall or cabinet to expose sanitary tee and dirty arm. Cut out existing tee and dirty arm. Replace drain to floor level, connect with existing vent. Replace P-trap and dirty arm". Big Blue charged $272.80 for Nick's "repair", i.e. the obstruction of the drain. Big Blue then proposed to charge an additional $985.30 for the proposed next step. I have a good relationship with my tenant and he offered to help. He is not a plumber or a repair-person. However, given the additional expense, I believed that I had not much to lose by having him try. Having completed his effort, my tenant sent me the following note: "I went to the sink and cut the offending metal out with a Sawzall. My total repair time was definitely under fifteen minutes. The final photo here is the piece if metal that big blue was trying to con you with. This was a non-issue repair." Also included was a picture of the nicely repaired drain, completely reassembled. I made Paul the owner of Big Blue aware of this situation. He dismissed my compliant. He told me that Mr Mini was a fine plumber and had just received an award for his work. It is now 18 months since my tenant restored the drain. It is working just fine. If you take any estimate by Big Blue seriously, you are at risk of being conned. If Nick Mini works on your plumbing problem, it is likely to grow in scope and cost, for which he will be accordingly recognized by his company with another award. Beware the Big Blue con! Big Blue is now offering a $100 drawing for the "best" review written about the company. No criteria for victory have been specified. I do not see much chance of winning, read more

We had to replace the fill valve in our toilet. It was a tough install due to our type of toilet, but Giovanni refused to give up until the job was done. read more

When I had a leak in my vanity sink valve, I knew that I needed help pretty quickly. I found Big Blue on Yelp and spoke to Ebony, the dispatcher. She made me the first stop the next day. The plumber that came was Anthony. He was on time and very professional. He looked at my problem and assured me it was a quick fix. He educated me about why the problem was happening and what he would do to fix it. He advised me on a couple other concerns that I had in my new condo and took the time to write up estimates for addressing those issues. He didn't make up prices on the fly - Big Blue actually has an official price book that outlines their guarantee. Solid strategy to help reassure their customers that they are working with a reputable company that has the same high standards no matter which technician arrives. read more

They are way too expensive. Don't go with big blue plumbing. I got a quote that worked out to be about $400 per hour for labor. They're plumbers not neuro surgeons. Crazy expensive. read more

Well that is a first, fired by my plumber! A year ago last February I had a plumbing problem that Big blue (Nick and an assistant (who was inexperienced) and then Paul solved by adding a double ring to seat the fairly newly installed toilet. The contractor had not installed a high enough pipe. The new double rings worked to stop the problem. That stopped working recently so I called Big Blue to schedule a repair appointment and pointed out that I didn't need an estimate as we knew wha the problem was. Had an appointment between 10 and 12, plumber Nick didn't appear so I called and was told that Nick was supposed to be here, but had an emergency and would arrive tomorrow. Then another call this time from Brittany that the repair was not under warranty, and Paul didn't think they could help us any longer, and perhaps we could find another plumber. I fully expected that the rings had just compressed and was willing to pay for another repair. I found the response to my request for help to be irresponsible, and unhelpful. read more

Super happy with Big Blue! I had to call them to work on my Navien water heater; from the first call, I experienced a great level of customer service. Paul was thorough, helpful and honest ("I'm not sure what the problem is, but I'm willing to work on it") which let me know he wasn't just looking for a quick fix. I also appreciated Paul taking time to really explain his recommendations, which, as a complete novice, I found extremely helpful. They were prompt, sent text reminders with photos and background bios, and even my 74 year old mom was impressed! (No small feat, believe me.) Gave four stars only because plumbing is expensive. However, the result was worth the cost. Will definitely use them again. read more

Dealing with plumbing issues is the worst, but Augustine made a frustrating situation so very tolerable! We were so impressed with how knowledgeable he was and how quickly he completed the job! Thank you thank you thank Augustine for being so great! We have a plumber for life! read more

$69 to just give you a quote.... $69....SIXTY NINE DOLLARS...for a QUOTE.... When every other plumbing place in the world does quotes for free. I have no idea what kind of business model this is, but it will lose by comparison to other places. PASS! Edit: the cherry on top is being condensingly responded to by the management that doesn't understand the concept of competitive bidding. TL;DR - Dont pay to find out how much a job will cost. read more

Deceptive pricing. I thought I had a simple job. Bought all my own plumbing parts, demolished and removed old faucet and sink. Just needed a qualified and reliable plumber install new bath sink, shut off valve, and faucet. The $69 fixed fee to provide an estimate seems reasonable and would apply to the job. To my surprise and shock, they were going to charge for my own parts plus labor, well over $1,000 for one hour simple install. Do not use them unless you are a total nubbie DIY handy person. Their profit is based on 200% markup on parts. Stay away from them unless you have a fat wallet. read more

Today around 1.45pm at the Broadway 880 Northbound Ramp I was getting on in my BIg Rig when this companies work truck speeds up under cuts me and almost caused a serious acccident.What a fucking ass hole of a driver and totally totally unprofessional.Your drivers need to learn how to drive safely it reflects on your company as being TOTALLY UNSAFE & UNRELIABLE. read more

I wish all plumbers were like BIg Blue: they come on time, complete the work, look professional and are really nice guys- especially Harris. Lately I have found them less responsive and very expensive read more