There were two issues I had concerns with that came up After the work was done. I Contacted my Original service man and he initially was Responsive but after failed attempts to correct the issue he went dark on me. It was a tricky Situation with a part but communication just stopped. I finally called Fito the owner who was immediately responsive came and eventually Handled the matter. We had a difference of opinions on one matter which was A bit Frustrating to me. I am not familiar with anything Plumming especially in my residence that is why I call professionals to guide me through the repairs needed. I don't expect to have to research a piece of equipment to see if I think it would work for what was recommended to address the problem. I rely on the professional to explain this to me and then allow me to make the decisions based on their input and experience. The owner did the right thing and replaced the parts and offered to remove the part that I was not fully pleased with. There was originally a breakdown in communication with the original installer and a frustrating series of events after. I will say Fito cares about his customers and understands sometimes mishaps happen but he definitely involved himself to make it right. read more

In an emergency this company will come thru! The job was completed and I was kept informed of the progress. They were also considerate in allowing payments to be made in installments. read more

Can't recommend this company. Much better options out there. They agreed to come and change out my sink drains then called the next day and said they wouldn't come because last year I had them give me an estimate for a sewer main replacement that I didn't accept because they were the highest (by far) of my 3 estimates. When this problem occurred with my sink drain I called them for a repair and they agreed to come. Next morning they called and said they wouldn't because I hadn't accepted their bid on my sewer line replacement! Very unprofessional and stunning in my opinion. Look elsewhere. read more

This review is for a return visit to complete our project. Lalo was prompt and able to relay what he was going to work on clearly. The service was exactly what was requested and more so we have peace of mind with what was installed. He was able to install our bidets with no problem in addition to the bathroom work he had to do. The value provided was fair and reasonable for this company. I recommend this company as you'll get the service requested and an overall friendly encounter. Highly recommend for your plumbing needs! read more

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Lalo and the crew was very helpful in determining the cause of a leak using their camera system, which was unfortunately underground. Lalo walked me through his train of thought on how to fix the issue and came up with the least deconstructive solution. They were patient and communicative throughout the process. Even when I requested permits, they took care of the coordination and communication. The job was professionally done and amazing concrete work! Thanks Fito Plumbers for all your help! read more

I had a problem with a leaky water pressure valve that needed to be replaced. I called Fito early in the morning and he was able send out Jorge and Silver quickly. They were both very informative and professional and did not try to ups sell me on anything. I asked about another project in the garage and they gave me a good quote on both jobs. I am very happy with their work and will definitely recommend them to any neighbors who may need plumbing work! read more

At the conclusion of completing a number of home repairs, there were indicators that I might have a water leak, but the source was not obvious. After contacting Fito Plumbers because of their expertise and positive reputation, Fito came out for an initial inspection and had Lalo come out for further inspection, testing, and repair. I appreciated their responsiveness, good communication about the steps they were taking to diagnose the problem, and skill addressing the problem. These folks clearly care about the quality of their work and connecting to people in the community they serve. Strong local businesses like Fito Plumbers have earned our support, and I highly recommend them. read more

They are great. They are fast too. I had them replace the main sewer and water. Somehow they got that done for me in about 2 days. I couldn't get the money transferred fast enough. Thanks Fito. read more

I will repeat what I wrote 3 years ago about FITO Plumbers. Fito is absolutely who you want for a plumber and I will absolutely recommend him to everyone. No nonsense, NO UP SELL , NO BS. Very informative and gave recommendations WITH OUT UP SELL. He seems to like his profession and not out screw people.. but HELP people without breaking their bank. I am very happy I called him for our plumbing issue and will do it again. FITO ROCK!! And after 3 years still feel the same HIGHLY RECOMMENDED. Lalo is a great employee. Explains what going on with your plumbing so you can understand. Best Company to call. Honestly. Shannon - Hayward ​ read more

While gardening, I noticed a soggy spot in my yard, and since it was a hot day, I knew something was up. I got a few calls out to local plumbers and lucky for me, Fito Plumbers was able to swing by and take a look at the issue right away. After some quick detection work, the problem was identified; I was given a solid quote, and a very reasonable timeline to get the work done. Since my house is old, I've dealt with lots of plumbers over the years - none have stood out as exceptional until Fito Plumbers. Their excellent communication, quality work, and respect for the customer puts them above the others! After 20+ years, I've finally found my go-to plumbers! read more

I called them this morning and completed the on line request for pumbing services. I wrote out my sepcific issue water leakage and what I believe was the remedy. I received a call in 1 hour and "Rosie" stated they had a technican in the area and would arrive in 15 min. I accepted and the tech "Lalo" inspected under Kitchen sink water leaking. He hand tighten p pipe nuts including dishwasher overflow that was also loose. He ran water from the sink and turned on he dishwasher for the entire cycle. He stated better to ensure no leakage for what he had manually tighten or any other sign of water leakage. Well done, what an honest person and business. He stated it was family owed and they do the right thing at a fair price. He refused a charge and stated to keep his family plumbing business in mind for potential future plumbing needs. Wow!!!! read more

I am writing this on behalf on my mother. My mother had a plumbing issue on a Sunday morning. After not being able to fix it herself, Fito Plumbers was called. The owner, Fito, arrived quickly and helped assess the situation. With minimal damage he got onto the roof and used a camera to find the issue. There are broken clay pipes and therefore it backed up into her home. He cleared the sewer line to resolve the issue at this time. There will be more work that needs to be done in the future that involves the main sewer line from the street. Fito was professional and worked quickly. My mother highly recommends him in emergency situations and regular plumbing. read more

Rude and aggressive customer service. They didn't want to help me anyways. Be aware, I would recommend looking for someone else.

Fito Plumbers is the best company that I have ever worked with! The men do a superb job and demonstrate excellent customer service! If you need plumbing needs, please call this company! I will use them from now on and I will refer all of my friends! Thank you Fito Plumbers! read more

Highly recommend Fito's Plumbing. They have saved us multiple times but I would like to speak about the time our water heater broke in the middle of a storm. I know we don't get very many storms around here, but we did January 2023. Our water heater broke leaving our family with no hot water. As homeowners we had talked about upgrading to a tankless, but never imagined it would play out this way. During a terrible storm. Was this even an option at this point? We called Fito and he send over a crew immediately. They worked through the rain and mud and not only were able to install a tankless, but also gave us hot water the very same day. Forever thankful and grateful for their hard and honest work. Without a doubt I can say the following, We have found an honest plumbing company! read more

I'm so fortunate and grateful to have found an honest plumbing company. I had a bad experience with 2 prior companies before calling fito plumbers. My tenants at my rental property complained of a odor lingering in the house. The first company I hired did a inspection and said nothing was wrong that the smell was normal since the ground was wet due to heavy rain in recent weeks. The second company came out and advised that they did a leak detection through out all my plumbing and that nothing was wrong, they stated it might be a dead rodent and that the smell will eventually go away, after praying for a solution I came across fito plumbers, read some reviews and knew they were honest and true to their core values of being fair and doing quality of work. From the first call placed to get them to come out to my property to the last person who emailed me my invoice all were professional and enthusiastic about fixing my problem. The technician who came to my property ran alot of inspections to detect the problem, 30 mins later he concluded that a drain pipe going into my sewer was corroded and broke well under the dirt causing seweg to flow and mix with dirt. The crawl space under the house was tight, the technician graciously dug 2ft underground to locate the sewer pipe then replaced it solving weeks worth or headaches. They gained a customer with their can do attitude, definitely recommend fito plumbers to everyone, they treat you as a family member making sure they take care of your need. read more

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Lalo came out to help with my gas stove room heater. I wanted to be able to turn it off to save the large gas pilot light. But the clicker to restart it wasn't working. He found where that part had come unplugged and he fixed it so it is unlikely to become unplugged again. No charge. I love these guys!! read more

If I could give them 6 stars, I would. Fito Plumbers are the most competent, dependable, creative in finding and solving problems people that I have experienced in this industry. They are also a fine group of people to work with. They come with my highest recommendation, and I am really picky. read more

I recommend Fito Plumbers for all of your plumbing needs here in the Bay Area. 5 STARS ALL THE WAY!!! -Thanks Fito. read more

I did not know anyone in plumbing. They were first to answer to my request thru Angi. Specialists were on site within an hour and a half. Lalo and his buddy (I am sorry I missed his name) are very knowledgeable and resolved my issues quickly, showed me what's the cause of the blockage and preventive measures. Rate is more than reasonable and is a great deal considering the peace of mind your company gave me. I know who to call next time. read more

I used Fito both for my house and for my mom's condo. Both times, the appointments were made quickly and professionally. Lalo provided service and was very quick, attentive, and super professional. He went out of his way when he discovered a leak in our crawl space. Although he was supposed to come back in the morning, he came back that same evening to take a closer loo, give us an estimate, and confirm the work to be done. Lalo and the crew came back early next morning and finished necessary work. Very impressive and highly recommended. read more

I would give Fito Plumbers 10 stars if I could. We had a MAJOR plumbing disaster and bad luck with another plumbing company. Fito responded the same day as our desperate call, assessed our issues and began work the same day. Each person on the job was pleasant and extremely hard-working. We have a house over 100 years old and the pipes, etc., presented quite a challenge. Lalo led the crew in figuring out the causes of our problem, and coming up with a creative and effective way to make everything work out perfectly. The crew worked in rainy, muddy conditions and never let up until the job was truly finished. We especially appreciate Lalo who must know everything about plumbing and was determined to solve our issues. He was always on time, friendly, kept all promises made, etc. I highly recommend Fito Plumbers!!! read more

Fito has great service, respond to our request very quick, the owner is very knowledgeable and easy to talk to; he provided quote with details, including a few pages & camera footages. Overall I do see their business integrity. read more

This is going to be a two part review. This is my review after day 1. The reason it's a Day 1 review is because the original problem, the one we were desperate (read below) to fix, was solved. The additional comes tomorrow. I'm hoping, though I'm quite confident, that the end result after day 2 will be as excellent as the end of day 1. The problem: Last week, our plumbing imploded. Or exploded. It did something. Nasty. The sink, the toilet, the shower, all backed up. It had done so before, so no problem, right? Just call the plumber that normally had serviced our wipe + excess toilet papered pipes, have them snake the clean outs, warn us not to do what they all know we do, and off they go for another 2 years of clogging activity. This is what our usual course of business had been. Until Thursday last week, one day before New Year's Eve. Far from me to destroy someone's business, but let's just say, the regular folks that have cleaned out our pipes 2-3x before, will never get our business again. And hopefully won't get your business. Why? Well, let's just say, as Fito told me when I told him they didn't have cameras, didn't have hydro jet, and couldn't solve my problem despite 5 hours of trying, "they aren't a real plumbing business". Taking that into consideration, I ate the $460 spent learning that the sub standard firm recommended I call someone that has better tools because their short snakes couldn't do the trick, and begged Fito for help. With 31 consecutive 5 star reviews, and about 40 more on Home Advisor, it seems that Fito Plumbers were too good to be true, but we were desperate, up to our ankles in sewer shit, as they say. Today, I consider myself, to be one of the luckiest men on the face of the earth. OK, not Lou Gehrig, that was an overstatement. Just lucky. Fito's brother-in-law Lalo and his crew showed up this AM, a day early I might add. Starting this relationship off right, for sure they were! After about a half hour diagnosing things with ahem...a camera, they, too, found that this was a gnarly problem, that there were other likely gnarly problems (it's a 40's house), ones that would have to involve the extra long snakes, more camera work, the hydrojets, going into crawl spaces, cleaning out clean outs from roof, from both sides of the house, and digging to look at the fittings outside the house. So what happened on day 1? Fito Plumbers delivered big time. Soup-to-nuts to diagnose the fix the clogs cost me $850, which seemed more than reasonable given the #fail and attendant lack of tools for the job, and professionalism. But we went further based on their recommendations. The overarching problem, the reason we were susceptible to backups (beyond the obvious, we clog pipes with baby wipes and too much toilet paper) could be avoided by installing a new cleanout and changing the fitting to allow for better flow. (And installing one of those things that shoots warm water into your crevices, but that's for another publication.) The overarching problem solve would be much more expensive, and while we were at it, replacing the clay pipe that was getting mauled by ancient tree roots, might also be a good idea. That, they said, would cost another $2000ish. Still, seemed reasonable, especially after seeing the tree roots mangling the original clay pipes coming out of the wall. What made this a work of service provider art, though, was that at each step, Lido told me exactly what he recommended, and what it would cost, while also telling me to side-step something that was a "nice to have" rather than a "must have", and boy was that "nice to have" going to be pricey. Pretty nice to be told to save some money! Honest, prompt, professional. That has been our Day 1 experience with Fito Plumbers. Next up, tomorrow's big install, then having them find and replace our water heater. At this point, I'm giving all of our business to Fito. Why would we not? And you should too. They have a perfect rating streak of 32 now, the Lou Gehrig of plumbing. Part II: Well, it's the day after. Or the day after the day after. Whatever. We're happy as clams here at the casa, and our toilets are quite pleased. Lido's crew unearthed the old clay pipe, installed a new pipe, all the while discovering that, (1) The fitting used was creating flow problems; (2) The clay pipe was not in good shape; and most importantly, (3) the clay pipe was oriented in a way that the shitteth could do nothing else than hitteth the fan when moving through the pipes....it was slanted upwards at the junction with the main line. Thus, all of our wonderful waste, our poor poo poos, were having to make a "sisyphusian" journey to the main line. Lido and his team corrected it, put the right fitting in, hydroblasted the clean outs once again, and all is well. A+++++. read more

I mistakenly posted this review in June with the wrong sign-in. It shows me living in SoMa San Francisco. I live in Castro Valley ... You can't beat no charge! The 70 year old main shutoff valve outside the house was leaking. My water usage had been sky high. Started calling other plumbers first thing 7 am Monday morning. Either they weren't available or they didn't want the work. One guy even came by the house to check it out, without telling me. He called to tell me he wouldn't do the work, but recommended a friend who never responded to my voice mail. Fito came out the same day. He tightened the valve and it stopped leaking! He didn't think that could have caused the 275 gal per day report from EBMUD so he spent more time advising me how to isolate the leak. He then charged me nothing! He thought the high usage may have been the leaky toilet flapper I replaced the week before. But we will follow his advice and try to find the cause of the high usage ourselves. He said, "Plumbers are expensive! Try to figure it out yourself before calling me to charge you to find it." read more

to whom it may concern: I contacted this company today Wednesday, July 13, this company operates under false and unethical questionable business practices because they want a commitment upon their investigation and provide you a report an estimate but they want a commitment that you will honor that estimate right on the spot, and you get anywhere from $1500-$2000 credit assuming this project is likely in the tens of thousands of dollars. I don't know many companies that go out to the residence and provide an estimate to scope out the project and what it's involved, and then force you to sign the agreement right there and then for $1500-$2000, discount. I suggest staying away from this company as no professional that provides estimates for French draining or any type of plumbing forcing you pretty much to accept the terms of the estimate right there and then in order to get the discount or you will still pay for their time one way or another this is a threat and it's illegal to threaten someone with demanding payment for an estimate because they are simply losing time which is utterly ridiculous attorneys provide 30 minutes of their free time this guy is someone I would definitely suggest staying away and you to find yourself in small claims court or even the larger court to fight this contractor, it's also unclear if he is in fact a licensed professional plumber. read more

Fito and Lalo were incredibly responsive to a plumbing issue that could have escalated quickly - a leaking toilet and failing shutoff valve. They not only fixed both problems, but they did so with graciousness. As a professional in the real estate industry, I get to see and deal with a wide range of contractors, and can heartily recommend Fito Plumbers as a firm with the utmost integrity and capability in their work. read more

Fito Plumbers are very professional and efficient workers. They personally help me move all my belongings out of storage and when the work was finished moved everything back in . - Monique Hillview Condos unit 5 read more

We had a part of our sewer main that was very old and in bad shape. I called Fito based on reviews and that it appeared they do heavier excavation work. Fito came out the same day to snake, scope, and diagnose. They confirmed what I suspected - that we needed portions of the sewer main replaced. He also found some other necessary spot repairs and quoted a reasonable price for the work. I asked when he could do it and he said "tomorrow". We'd been struggling to find plumbers to properly diagnose the problem let alone give us a quote to fix it. Fito's crew came the next day and efficiently did the bulk of the work. The day after that, they came and repaired the asphalt cut outs and even replaced concrete they'd had to break out that's under a permanent deck (i.e., not visible). When they were done, a gravel area they'd had to completely dig up looked like no excavation had been done. It looks perfect. Plumbing is working great since they came. So, by the third day after I'd called, major underground work was done and it looked like they'd never been there. If you have any plumbing work you need, especially heavier work that involves excavation, I wouldn't hesitate to recommend Fito. read more

TL;DR Really good. I will ask them for next time as well. I had brokage on kitchen drain. Actually I had tried to do unblock/unclog by myself --- but unfortunately my drain snake stucked and ripped off the line by mymistake. I asked for help on their website at the weekend. Monday in the morning I received the response via email and scheduled my appointment at the same day quickely. The staffs came at the time, got rid of my snakes and tried to clean it up. Actually it seems my drain pipe under the ground was broken by some roots, that was the reason why I got stuck my snake. They immediately suggested the alternative solution (connecting to the other live line, fortunately my house has) with really reasonable additional price. Everything went smoothly, they were polite. The price is reasonable I suppose. I will definitely ask them again when I would have plumbing problem next time. read more

I've reached out to Fito Plumbers a couple times over the last few years (once for a broken toilet, and then for a broken garbage disposal and leaking kitchen sink), and my experience has been uniformly great. Scheduling was easy and prompt, they kept me updated regularly and showed up on time, their quotes were reasonable, and the work was very good. Lalo happily helped me with some additional minor tasks while taking care of the plumbing problems, and also did a follow up appointment to fix a small issue with the sink at no extra charge. I am very impressed with Lalo's attention to detail and his willingness to go above and beyond; highly recommended. read more

Fito is great. Always came on time, gave me my options, and prices were very reasonable. He even bought ice cream for my kids and crew while they were working. After fixing our piping issue, he started to take a look at other potential work. Highly recommend him and his team, they do great professional work. read more

Fito understood my sense of urgency and responded within two hrs. I had received a letter from the Pleasanton Water District stating that I was losing 22 gallons an hr. He arrived to locate our leak. We had previous turned off the main water line, then the irrigation line. Somehow the leak must have sealed itself (probably irrigation related). When Fito arrived, he said that he did not see any leaks in the system. He instructed me to monitor the water meter if the problem should occur again, I should contact him immediately. He did not charge me anything for this information. I truly appreciate his honesty and integrity. I will definitely be contacting him for my future plumbing needs. read more

Man big S/O to Fito Plumbing for saving the night! Our main sewer line was clogged around 8:00 pm and Fito (the owner of Fito Plumbing) came out within 30 minutes! Fito was very friendly and he knew exactly what he was doing. Highly recommend! read more

This company has terrible customer service. NEGATIVE 0 I would never recommend this company. The man came out to check the sewer line and never mentioned a $175 camera fee when their competitors do it for free! Had they mentioned that over the phone we would've never booked an appointment and wasted our time! When my mom explained to the man that she wasn't going to have that done since other companies do it for free that's when the man got nasty and said well go somewhere else and left my mom just standing there. The representative of that company should be a little more understanding knowing that the customer is going to be spending a large amount of money to fix the problem. They should never take it personal and act unprofessional. When I called and complained to the so-called owner he was not understanding totally took his worker side. Based off of his reaction as a so-called owner I will never do business with them or recommend them to anyone. They should take more pride in their customer service! read more

Fito Plumbers is a very professional, prompt, and helpful family own company. Our sewer lines were backup leaving us with no running water. They were able to come out within a few hours to fix our plumbing issue on a Saturday. They knew exactly what the problem was. I would recommended them for any plumbing issues read more

Rarely do I see a contractor fully vested in performing a job so diligently you'd think they were doing it for their own family. We used Fito Plumbers for a nightmarish issue which came up at our new property (30 ish year old home) we moved into. Upon the Pleasanton water dept notifying us that we had a leak which was using approximately 11 gallons of water per hour, we did several tests ourselves and had several plumbers through our warranty as well as American lleak detection company come out and confirm that unfortunately ours was a slab leak (may have been multiple leaks) underneath the foundation by where our staircase, built in cabinetry and coat closet was. Due to the nature of the leak, it would have been an expensive and short term solution to break floors and fix a single leak. So, the decision was made to have our house re piped over the slab (within the walls and ceiling). Enter Fito Plumbers. Fito consulted with us a couple of times. He worked with us according to our needs and our budget being new homeowners. He brought over Will, who would be leading the repiping and thoroughly navigated his way through the home and gave his opinions on where he thought it would be best and least invasive to install the new pipes. He gave us a quote, an estimated completion date for repiping the entire house and dry wall and started working the next week. I kid you not, every single day, his guys (about four of them) showed up on time and ready to get us closer to having running water. Fito himself came through regularly to ensure that everything was going smoothly. They were so careful with our home and belongings taking extra care to cover the work areas with zippered tents so the dust wouldn't escape and laying down painters tarp/ paper on our floors to avoid spills and scratches. It was helpful that each member on their team spoke English and furthermore, were SO incredibly friendly. They'd smile and keep us posted as to the progress and respond to questions in a highly professional way. At the end of the project, they spent an entire day's worth cleaning up. From taking down the tents and coverings to sweeping and mopping our floors, they helped us much as they could to ensure we had our house back in its' original clean state. Our piping is working great and I hope that we won't have to worry about repiping for at least 20-30 years if not ever. If we have plumbing issues in the future, we wouldn't think twice to hire Fito and his guys. They are the best! Hire them and you won't regret it. read more

Fito is amazing! He took personal care of me and my real estate client and went above and beyond normal customer service - I cannot recommend Fito Plumbers more highly. Many sincere thanks to a great experience. Barbara H Brooks, Real Estate Broker read more

The service 8 got from Fito Plumbers was excellent. The tech explained the issue in detail and provided options. The job was completed without any issue or price change. I would recommend and will call them for other services read more

Excellent service. They answered right away and had someone come over almost immediately to check out a water leak. His crew communicates efficiently and they make you feel safe and confident about the work they are doing. I would definitely recommend their service read more