This team came to replace a sump pump and a garbage disposal. They were very professional and very clean. I highly recommend them. read more

BEWARE! BeastBay almost blew my house up! Another thing to note, if you are considering doing business with them, is that they have an F rating with the Better Business Bureau due to 2 other complaints they did not respond to. I had used BeastBay Plumbing once before when we had a drain problem. They were responsive, and the tech was friendly and informative. He fixed the problem, and we signed up for their loyalty program. I knew our water heater was nearing the end of its lifespan, and I called them to get a quote. Sydney came out and explained the options. I ended up going for the tankless water heater. I also got quotes to replace a kitchen faucet and install a new shower fixture. The techs who showed up were courteous, but they arrived a couple of hours later than I had expected. I anticipated the faucet and shower fixture jobs to go fairly quickly, but they took almost two hours. Then they started work on the water heater. What Sydney hadn't discussed was the need for direct power to the tankless system or a new vent. The tech wanted to open the ceiling up, but as it's a two-story house with a tile roof, that was a hard no. They ended up doing a vent through the side of the house. At first, they said it would be a two-day job, which wasn't mentioned when I booked, but after getting the side vent in, they said they'd finish that day. Here is where things go very, very badly. The next day, I went into the garage to move a car. I was overwhelmed by the smell of gas. I called BeastBay, and the phone center told me to call 911, which I did. In the meantime, I opened the garage door. I realized after I hit the button that, should anything spark, the whole place could go up. Thankfully, it didn't. The fire department came out, pinpointed that BeatBay had not tightened the gas connection to the tankless unit and turned it off. Then began a 2+ hour marathon of calls to BeastBay to get someone out immediately. Except they didn't. I had to call the office 4 times and then had 3 separate conversations with them. In the meantime, Sydney came back out to see what was up. I explained the severity of the gas leak and told him I wasn't happy he hadn't mentioned needing direct power or the need to re-vent from the previous water heater. Sydney indicated there would be a small rebate, and they would service the unit going forward free of charge. The tech showed up, apologized for not securing the gas line, tightened it up, and left. This was a week and a half ago. I heard nothing more from BeastBay. I called the office on Wednesday and asked that they memorialize what Sydney had said during our meeting in writing. The woman who answered, Sarah?, said she'd have to check with Sydney, in a tone that said she didn't believe he had offered anything. She came back and said that was correct, and she'd send it over by email. Nothing was forthcoming. I've called the office twice today, twice no one answered, and the third time it went to a general voicemail. I received a phone call 2 + weeks after the incident. The woman I spoke to apologized, but assumed everything was fine. I explained how VERY unhappy I was with both the work they did and their lack of responsiveness. She said she would talk to the owner and get back to me yesterday or today. No call. AVOID. AVOID. AVOID. To say I'm disappointed in the service is an understatement. This is a massive failure on every front. read more

We needed a quick water pipe cap off due to an old cartridge jam. Jovan showed up within an hour after scheduling a same morning request - he was quick and efficient when analyzing the issue and our needs. Since our updated shower materials hadn't arrived yet and our water was turned off, Jovan shared that he could quickly cap off the water line for a very reasonable price until it is time to replace the cartridge and valve, and install a new shower handle. Jovan quoted us an estimate, provided a military discount, and even shared information that might help us in the future (e.g., home filtration system that could help prevent white build-up stains, pipe issues, etc.) with an emailed quote for us to reference to in case we were interested. We are thankful for Jovan's honest work and his quick and efficient service. Thanks again, Jovan! read more

Same-day appointment, had a fair price for the faucet installations, and arrived on-time. They were professional and handled things efficiently. Can't ask for better than that. read more

Had to hire a plumber for the first time ever, and honestly I was terrified it was going to cost me my firstborn child. I tried fixing it myself for a while but finally caved and searched on Yelp. Got a few messages from local plumbers and ended up going with Beastbay Plumbing after reading some solid reviews. There was a little hiccup with the timeframe their office quoted me, but no big deal -- as long as they showed up the day they said (and they did!). Sidney and Ian came out, checked out my kitchen sink, and quickly figured out the garbage disposal needed a full replacement. They gave me a quote that was totally reasonable, I signed the agreement, and they got it done in a jiffy! Fast, friendly, clean, and easy -- couldn't ask for more. I'll definitely be keeping their card handy for any future plumbing issues (though hopefully not too soon!). read more

Professional team, free quotes, Spanish-speaking, and very efficient! My shower was slow draining & left a LOT of standing water no matter how often I used Liquid Plumr or Drano. We gave away all of our drain snakes when my dad passed, so the BeastBay team came out and cleared my shower drain in less than 20 minutes for a fair, awesome value! read more

I have never posted before, but I did not receive good service and I would like others to be aware. My renter had a leaking washing machine and found BeastBay Plumbing on Angie's List. They did come out right away, and the recommendation was to view the pipe with a camera . The tech couldn't get the drain to back up, and wanted to call it a day assuming that the pipe had "cleared." I had to insist that he get the camera from his van and take a look. He did find a clog and recommended that we pressure wash the pipe. I thought it was expensive but agreed to the terms, so I am not going to complain. The whole process took one hour and the cost was $1,000. When the renter used the washing machine for the first time, she called saying that the washer would not fill. I asked if the water was turned on and it wasn't, so that was one trip over to help her with that. We got past that and I again asked how it was working. She said that it only leaked a little water. I asked if it was leaking from the drain or from the water supply. She sent me a picture of the leak coming from the water supply. I had to have someone go over and tighten that for her, so that was another trip. I called BeastBay Plumbing, not asking for anything, but wanting to let them know that their tech did not represent their company very well. I was told that the Owner would call me, which never happened. I am very disappointed with the lazy service and lack of integrity. read more

I was very pleased with the work on my kitchen faucet and toilet flush valve install. The tech was on time, professional, and polite. I am sorry but I forget his name. The pricing was very competitive, and the Jovan (the estimator) gave me a fair estimate. I hate to say this but a previous quote I received from a competing company, was to replace the entire toilet...no I don't think so, Jovan recommended replacing the flush valve. The toilet now works perfectly. BE CAREFUL for the scammers out there and go with this company for a fair quote and excellent workmanship. Needless to say, I will call them back for the guest bathroom.. The toilet is doing the same thing as the one they fixed. They are my go-to plumbing business!!! read more

Zero Star. Made and confirmed appointment. After the appointment window has elapsed, asked what's the technicians ETA. No response though text was read. Make sure to line up other plumbers--can't rely on them. read more

Great service and excellent response time. Attentive and knowledgeable technician ready to go above and beyond to meet the customer needs. Perfect value for the timely and accurate service. The issue is identified and resolved. read more

Dear Beast Bay Plumbing Team, I am writing to express my appreciation for the service provided at my parents' home in Richmond. This was my first time utilizing your services, and I was thoroughly impressed. I would specifically like to commend Jovan for his professionalism. He was exceptionally patient and demonstrated great expertise in addressing our exterior sewage issues. Thank you for the excellent service. I look forward to working with your team again in the future. Best regards, Terry L. read more

BeastBay Plumbing provided an excellent experience from start to finish. The level of service they offered was impressive--they were prompt, professional, and handled everything with care. The technicians clearly knew what they were doing, worked efficiently, and made sure the job was done right the first time. Javone in particular was super helpful and concise when explaining all of my options, which made it much easier to make an informed decision without feeling pressured. For the quality of work and service I received, I felt the pricing was very fair and a great overall value. I would happily use BeastBay Plumbing again and highly recommend them to anyone needing plumbing work. read more

I'm super impressed with BeastBay's service. They were responsive, professional, and with competitive rates. They came and completed the work and were friendly and knowledgeable. I would highly recommend. read more

Excellent service; it was great that they were open on a Saturday, and Sidney was able to swing by for a quick estimate. They were also willing to modify our estimate because some services weren't needed. Ultimately, Eduardo came by and handled our project, quickly and efficiently. Both were really nice, too! Looking forward to having them over to discuss our next project! read more

So I should start by saying, I have been using this company for years for various work, including major plumbing work, toilet installations, and running a gas line. With that said, on a Saturday evening, I accidently broke the water faucet/hose outlet connected to the main water shut off. So water was going everywhere. I was confused, as we had just spent a lot of money running a new line to the street 2 years ago. So I called BeastBay to see if they could come fix it, as I had no running water. The dispatcher told me they didn't have anyone available until Monday! I told her I had an 80 year old senior citizen in my home (my mother). After I took my Monday appointment, I tried calling 2 other companies. One well known company told me they don't service Vallejo, while the other one *ahem* rooter pretended they couldn't hear me on the phone. Jerks!! Next thing you know Ron, the owner from BeastBay called me directly and he sent one of his employees out that night to patch my water line. No questions asked! Turns out they had connected the new waterline to my 40 year old pipes with the original job. Either way, I am happy customer as we have running water again, and no leaks. I highly recommend this company, especially for Vallejo since those other companies think they are too good to come out here! read more

Claudio and CJ came to repair my leaking water main. The leak in the PVC joint has been a recurring problem. Claudio and CJ dug through the asphalt and replaced the leaking PVC joint with copper. Claudio is well experienced, knew exactly what needed to be done and did an excellent job! The replaced copper joint looks great and will last many years. The team was very professional and respectful. They were happy to show me the work they were doing. I highly recommend them and Beastbay plumbing! read more

BeastBay Plumbing - New copper joint - Plumbing Near Me - Benicia, California

Having emailed them late on a Monday evening before Thanksgiving, someone from BeastBay emailed me right back and said they could get to my problem Tuesday the next day or Wednesday. Dispatcher called me at 10 AM the next morning and gave me a window of 1 to 3 PM that day. Their guy Jovan showed up right at 1... COOL! This guy is great -- nice guy, professional (CLEARLY knows what he's doing), fast, efficient, and respectful of our property. The quote he gave me as WAY lower than I expected (switching out an old rusted shut-off value from 1974 and piping from wall to toilet tank) at 200 bucks. He went beyond and did the job right (explaining afterward how some plumbers might cut corners in dealing with the valve connection to the copper line, but showed me the proper way he did it). He was in and out in less than 90 minutes. HIGHLY recommended. read more

BeastBay Plumbing - Perfect. - Plumbing Near Me - Benicia, California

Giving these guys another 5, even after a miscommunication this morning. I needed 2 bathroom faucets replaced and was price shopping this time around. Money is tight these days with inflation and all. I spoke to their office/sales guy on the phone and he promised a price cheaper than another provider so I went ahead and scheduled the appointment. Upon arrival, the quote was hella off and almost double what the guy on the phone said. I was HOT, but the guys who came to the house were understanding. They got their owner, Ron, on the phone and he quickly made it right and took care of me. I got my faucets replaced plus some old valves as well as they were seizing up pretty bad. Shout out to Claudio and Daniel for being super thorough, efficient and understanding. The work they performed today was solid. I'm taking this moment to apologize to them for getting angry this morning but understating where I was coming from. It's hard dealing with upset customers and they handled it well. Mistakes happen. Miscommunication happens. At the end of the day, it's how situations are handled and that's what separates good businesses from bad ones. I appreciate how BeastBay handled this one. They didn't lose a customer today, they reassured one's trust. read more

Poor follow up. Said they would send a quote but it never came. It was really frustrating as we were trying to get bids.

Very wonderful experience with Ron and Eduardo!! They got me taken care of right away and I was very happy with their work. I will definitely use them again! 5 STARS read more

Good: they responded very fast to come out the next morning to fix a broken PVC line The Bad: they charged me $600, and justified it by saying someone needs to sit for a couple hours for the glue to dry. The technician that came out to actually do the work said it dries very fast and that he's going to leave, turn the water on in 1 hour, and call back if something happens. Even worse: the technician said that a shut-off valve should have also been installed given in this fix, given it didn't exist before, but he wasn't told so, and thus didn't have the right part--so too bad. It seems like the original quoter guy should have included this in the work... at least for $600 bucks... Conclusion: not going to go with them again despite them being very fast to message you if you need help. read more

Super grateful to BeastBay plumbing for taking care of the main water line to our home. We are a family of 8 with 5 kids under 11 all in sports so we were really in a bind when we came home from vacation and found a river of water coming from our front yard. We made an appointment and the plumber was there promptly. The work was amazing, done quickly and the price was reasonable. I'm so thankful to find a reputable company we can trust Thank you so much read more

Shout out to Sidney Melancon for fixing my toilet which includes the wax ring, toilet flange replacement. He inspected the toilet and recommended the repairs, which was done in a very reasonable amount of time. I would recommend BeastBay Plumbing and Sidney for any plumbing problems. read more

On Christmas Eve our drains backed up and a toilet threatened to overflow. When Christmas morning came, we woke up to discover that Santa hadn't unclogged our sewer: we couldn't take a shower, or flush the toilet, or wash clothes, or run the dishwasher without risking a flood of filthy water--or worse. Merry Christmas! I called BeastBay Plumbing, and a miracle occurred! An actual human answered the phone on Christmas Day! I explained our situation, and then a second miracle: she said she could schedule someone to come check it out and deal with it first thing next morning. Bright and early next morning, they called to let us know that a technician was on his way. Sure enough, he arrived within an hour, checked out the situation, quoted a price, and called in a crew to take care of it. They arrived (again within an hour), pulled the toilet (since our system had no cleanout port), snaked the main drain, and had the sewer line cleared and running again, and the toilet reinstalled, before noon. We were charged the quoted price, and we happily paid it. All in all, it was truly a Christmas miracle! read more

5 Stars! For Outstanding Service and Trustworthy Team! After asking for plumber recommendations on Facebook, four out of five people suggested Beast Bay, and now I understand why! I had a blocked washing machine drain, and from the moment I called, this company was an absolute lifesaver. Their customer service was prompt, professional, and incredibly knowledgeable. I scheduled an appointment for the next day (a Saturday), and Greg came out right on time. He quickly diagnosed the issue, gave me a fair and honest quote, and set up a follow-up appointment for Monday to complete the work. On Monday, Daniel arrived, also right on time, and efficiently took care of the problem. Both Greg and Daniel were not only skilled but also professional and friendly. What really impressed me was their honesty and transparency--there were no hidden fees, and the quote I was given was exactly what I paid. Daniel even told me about their membership program, which could proactively help me stay on top of future plumbing needs. If you're looking for a trustworthy plumbing company that values their customers and delivers exactly what they promise, Beast Bay is the way to go. Highly recommend them! read more

BeastBay Plumbing - Plumbing Near Me - Benicia, California

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While out of town in early August, a neighbor alerted me to a water leak in my backyard. I called around for local plumbers and BeastBay was more than willing to help, even same day! I was elated that this potentially catastrophic issue would be taken care of nearly immediately. After a diagnosis, the technician notified me that the galvanized pipe was shot and would have to be replaced. Over $2,000 later, it was fixed. Except it wasn't... The technician, James Riggins, failed to properly mate the new copper pipes up with each other, leading to another leak. This required another visit to my property to have his fix fixed. But wait, there's more! In order for the hose bib to work, a valve has to be turned on. This valve also causes one of my planter sprinkler boxes to run infinitely. So if I want to use my hose spigot that James replaced, I have to flood my planter, which is how we found out about this issue in the first place. This isn't even the only issue after this whole ordeal. James must've done something else to throw off the equilibrium of my property's irrigation system, as I've lost a whole Zone of sprinklers on my property. The landscaping is now dying unless I manually water it. Thanks to James, we fixed one problem and introduced a few more. But hey, at least my property isn't flooding, right? I reached out to Beast Bay management when returning home in late September about the issues that I noticed. I sent the email on September 27th. No response. On October 23rd, I reached out again for a follow up, asking for an update... Again. No response. On November 2nd, I asked for a THIRD update... To my surprise, Janea Williams reached out and said "I can send a technician out first thing Monday from 12-2" (November 3rd). Finally! Monday rolled around and I cancelled meetings and an appointment so I could meet up with the technician. Naturally, 2pm rolled around, and nobody from Beast Bay had showed up. Unreal. I would say it was unbelievable, but at this point, I wasn't even surprised. On Monday afternoon, I reached out to Jenea and the Beast Bay management team to notify them that nobody had arrived in that window we agreed on. To no surprise, I have heard nothing yet from anyone at Beast Bay. Beware of this shady company. They're fantastic at bait and switching you. Not only did I pay an astronomical amount of money to have my initial issue fixed, but I was ghosted and left with even more issues than what I started out with. I reached out to other plumbers and they all said the price I paid was highway robbery and they would've been able to do it for far less money and wouldn't have left me with the issues that Beast Bay did. I should have known when James was on the phone with his boss, he begged and pleaded for this job. It's almost like he knew what a simple job it was and how much he could charge me for it. Despite it being such a simple job, he managed to make so many mistakes. Oh and the cherry on top? James told me neighbor, who was housesitting for me, that James was planning on starting his own plumbing company. HA! Good luck with that. Plus I'm sure Beast Bay loves their own employees telling their customers about their future rogue endeavors. Oh, and in order to access the job site, James had to move my Mini-Split's compressor. He damaged it in the process and it had to be repaired and readjusted. Never again, Beast Bay. Never again. read more

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When I open a project on Yelp, I've found it to be a roll of the dice as to the quality of the technician I end up using. Fortunately I chose well for a garbage disposal that needed to be replaced. I was amazed how several businesses insisted on scheduling a consultation call before committing themselves to sending a technician. BeastBay Plumbing based in Benicia just said to give them a call anytime. I did just that. I explained I had already purchased a new disposal and needed someone to connect it. Daniel came right on time, assessed the job, and told me it would take 1-1/2 hours and cost $375. True to his word, that's how long it took and how much it cost. The disposal worked perfectly afterward. Now why couldn't the other plumbing companies operate with such efficiency and responsiveness? RELATED - Assessing a local service technician? Here's my collection of businesses I've used and reviewed: https://bit.ly/3yi2obW read more

They do this "no quote in advance" then spring the total on you once there. Like an uber over a cab, I like to know the damage before I get there. I was ready to tell them to leave but I did like most people, use the bird in hand. read more

It was 4:30 PM on the day after Christmas and I had no water, when everyone was on vacation. I got a tech to look at it in the evening. He diagnosed it and then fixed it promptly in the morning. We only had to have no water for a short time. They were expensive but it is nice to have water. read more

BeastBay Plumbing - Sidney - My tech, who gave us water. - Plumbing Near Me - Benicia, California

Without Daniel I'd sever my relationship with this company completely. In years past I've gotten great service. Not the experience from the last 2 times I've had to use BeastBay. The tech name Miles was a horrible experience to have in my home. I had to supply him with protective plastic as well as a shop vac. He asked me at one point if I wanted the job to be completed (because he didn't bring all the needed parts with him), when I responded "do you want all the money for the job?" He replied with "oh I don't care, doesn't matter to me." Getting this kind of attitude from someone you're paying for a service is completely out of line. He made no attempt at any clean up except to wash all the Sheetrock dust and tile down the bathtub drain. My wife had to stop him and vacuum up all the debris herself. He left the house mid job to go on a parts run then still never completed the work. On top of that all, Miles put a nice size chuck into my fiberglass tub basin. The supervisor Daniel had to come finish the job on a different day. Overpriced, poor customer service, attitude, messy. That's how I feel about my recent experiences with BeastBay Plumbing. It's very unfortunate as I'd love nothing more than to have a solid, local plumbing company that I can count on. The only way I'll do business with this company in the future is by reaching out to Daniel the supervisor directly. It's sad to see that they've gone down hill in recent years. Contract at your own risk. read more

We had a bit of an urgent situation in a detached Guest Unit of less than 400 sq ft. Our Guest left unit with toilet clogged and backing up into shower, the bath sink not functioning & kitchen drain leaking . Beastbay was 1st to answer and the only company able to come out same day & within 3hrs of call. The pricing is what diminished my star rating. We're on Septic and was afraid the issue could end up affecting our main house. On top of that it was the weekend (Saturday). There was no mention of "weekend pricing" but we needed issue fixed so gladly pd to have issue resolved. The fix for $1000 included removing toilet, snaking line w/ camera and flushing (via running water) for approx 10-15 minutes. Seeing no backup drains cleaned & toilet replaced. A second appointment was suggested and scheduled for Monday following. However after careful consideration we cannot (at this time) take on the additional $2500 debt quoted for installing a 2-way clean out; to tie in the kitchen drain into the 10ft of replacement pipe running less than 2ft deep along the side of our small (less than 400 sq ft) unit and removing the existing external pipe drain for kitchen sink. Even with the wonderful "interest free" payment plan offered - The $1000 we've paid for lifting our toilet and snaking the line w/ camera was already more than we could afford. The 2 Gentlemen that responded were exceptionally pleasant. We appreciate their skills and knowledge of their trade which included information on comparative pricing and their willingness to give us a great deal reducing the added work from $4500 ultimately down to $2500... We unfortunately had to cancel that work (for now). Again We certainly appreciate their swift response and resolving our immediate issue. Thank you BeastBay! Iris Winn read more

They were quick to respond and help with my stubborn blockage. Jovan gave me a couple of options and I chose the water jet to make sure it got cleared. Got a competitive price too. read more

We needed a quick repair when a pipe burst under the kitchen sink on Sunday evening as I was in the middle of preparing dinner. We called several plumbers and BeastBay was the only one who answered the phone with a real person, not an automated service. Sidney came out bright and early the next morning and expertly took care of the problem. Prior to his arrival, we received a call from a very nice lady letting us know he was on the way. They were both very responsive and very professional. Great customer service! read more

If you're looking for a professional licensed plumber with an affordable decent price. Coming from a realist, look no further. You've found them. Daniel and Jovan were very professional. Daniel arrived and fixed the pipes and faucets efficiently in a timely manner. He even replaced the rusted pipes inside the wall free of charge. BeastBay Plumbing truly lives up to its name. - Dustin B. read more

You can trust BeastBay and Ron that they will get it done right! I originally had work done on a 4" PVC pipe a few months ago. Unfortunately, found out this week that my issue wasn't resolved from the original work. I followed up with BeastBay and Ron assured me that they didn't want to lose a customer. So they came back out and went above and beyond (more than even I requested/expected) to ensure that we had a permanent fix. Sincerely appreciated their diligence and commitment to a customer. I hope I don't have future plumbing issues -- but if I do, I know who to call. read more

We had a wonderful experience with beast bay plumbing. They came out promptly and gave us a fair estimate. They examined our water heater and explained what was wrong with it very clearly. Will definitely hire them again. read more

Had to get new water heater - very professional telephone service staff and someone came the 1st day. We ordered one an Ian put it in today. Very professional guy - took care in removing old heater and replacing. He also cleaned the area up well. Will have them back to service the new water heater on a yearly basis. read more

I had a definite smell coming from my guest bathroom. BeastBay came out on a Saturday to give me a quote. Stanley was very quick and professional; he diagnosed a faulty seal and thought the flange might also need to be replaced. Eduardo, also quick, personable, and professional confirmed Stanley's opinion after pulling the toilet up. Ultimately, we had a miscommunication about our next step so I didn't end up working with BeastBay, but I appreciated their quick response time, their professionalism, and obvious expertise. read more

Know going into an emergency situation you feel rushed to take care of an issue as fast as possible. That was the case here. Not to drag out the story I will just state the issue. The plumbing under the tub had some sealant fail and it started to leak into the drywall. They were the highest rated and available immediately to come and fix. They removed the drywall and located the issue and needed to replace an elbow and drain in the tub. The technician damaged the drain surrounding in the tub and we did not notice until later that it was still leaking. They came back out 2 days after telling them the issue. The technician that came showed me the damage and said that is why it was leaking. I called their office and the manager was very hostile telling me they couldn't have damaged it. Point being that if it was damaged before how was this not pointed out when they replaced the parts. So they sent the original technician back and he explained how he had a lot of difficulties removing the drain and how it broke when removing the old one. He put silicone all around the drain and plumbing under. This is not what you would expect from a highly rated company as well as expecting more professional standards when speaking to your customers about a problem. Furthermore I would not recommend them based off of my experience. read more

BeastBay Plumbing - Damaged drain opening - Plumbing Near Me - Benicia, California

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My experience was wonderful. I got a quick response. Plumber came opened the ceiling and identified the leak. This was on a Saturday. They were great and reasonable. read more