They were fantastic to work with - fast to respond, clear communication and reasonably priced…read more They will be my first call for any future issues.

Showed up on an emergency basis, at night, on a weekend. Very professional. Identified the problem…read moreand fixed it with alacrity. Clearly communicated the issue, what work needed to be done, and performed it. Would definitely use again and recommend. Five stars all the way!!

Luis did a great job replacing our shut off…read more Edwin was very accommodating to my schedule.

I cannot say enough good things about this company. I called at 8:30am this morning for a frozen…read morefaucet in my bathroom. Edwin said I would have someone at my house between 11am-12pm. He then called back and let me know they would be early. They arrived at 9:30am, fixed my problem and were on their way. The team always shows up, does a fantastic job. They charge a fair price every time. I could not be more satisfied.

This team came to replace a sump pump and a garbage disposal…read more They were very professional and very clean. I highly recommend them.

BEWARE! BeastBay almost blew my house up!…read more Another thing to note, if you are considering doing business with them, is that they have an F rating with the Better Business Bureau due to 2 other complaints they did not respond to. I had used BeastBay Plumbing once before when we had a drain problem. They were responsive, and the tech was friendly and informative. He fixed the problem, and we signed up for their loyalty program. I knew our water heater was nearing the end of its lifespan, and I called them to get a quote. Sydney came out and explained the options. I ended up going for the tankless water heater. I also got quotes to replace a kitchen faucet and install a new shower fixture. The techs who showed up were courteous, but they arrived a couple of hours later than I had expected. I anticipated the faucet and shower fixture jobs to go fairly quickly, but they took almost two hours. Then they started work on the water heater. What Sydney hadn't discussed was the need for direct power to the tankless system or a new vent. The tech wanted to open the ceiling up, but as it's a two-story house with a tile roof, that was a hard no. They ended up doing a vent through the side of the house. At first, they said it would be a two-day job, which wasn't mentioned when I booked, but after getting the side vent in, they said they'd finish that day. Here is where things go very, very badly. The next day, I went into the garage to move a car. I was overwhelmed by the smell of gas. I called BeastBay, and the phone center told me to call 911, which I did. In the meantime, I opened the garage door. I realized after I hit the button that, should anything spark, the whole place could go up. Thankfully, it didn't. The fire department came out, pinpointed that BeatBay had not tightened the gas connection to the tankless unit and turned it off. Then began a 2+ hour marathon of calls to BeastBay to get someone out immediately. Except they didn't. I had to call the office 4 times and then had 3 separate conversations with them. In the meantime, Sydney came back out to see what was up. I explained the severity of the gas leak and told him I wasn't happy he hadn't mentioned needing direct power or the need to re-vent from the previous water heater. Sydney indicated there would be a small rebate, and they would service the unit going forward free of charge. The tech showed up, apologized for not securing the gas line, tightened it up, and left. This was a week and a half ago. I heard nothing more from BeastBay. I called the office on Wednesday and asked that they memorialize what Sydney had said during our meeting in writing. The woman who answered, Sarah?, said she'd have to check with Sydney, in a tone that said she didn't believe he had offered anything. She came back and said that was correct, and she'd send it over by email. Nothing was forthcoming. I've called the office twice today, twice no one answered, and the third time it went to a general voicemail. I received a phone call 2 + weeks after the incident. The woman I spoke to apologized, but assumed everything was fine. I explained how VERY unhappy I was with both the work they did and their lack of responsiveness. She said she would talk to the owner and get back to me yesterday or today. No call. AVOID. AVOID. AVOID. To say I'm disappointed in the service is an understatement. This is a massive failure on every front.

Steve was an amazing professional to work with. In addition to solid workmanship and knowing his…read morecraft, he was honest and reliable. He is a highly professional and honorable businessman. While one doesn't normally hope to need a plumber for any reason, Steve is the first person I will call with how he came through!

We had an issue over the weekend with a backed up pipe. Steve was available and came within the…read morehour. The issue was much bigger than expected and Steve stayed longer than anticipated to fix the problem. He was so helpful! Appreciate him going above and beyond for us. We will be calling Steve for anything we need in the future.

Ok I'm updating this review because they did end up coming out and fixing the HVAC ducts for free…read more That was super helpful and they did the right thing. Tech is a good guy. They're also very responsive.

Some words of appreciation for Rooter Hero Eric Jones, who came out at half past midnight to fix my…read moregirlfriend's shower cartridge, returning later that day with a better part, charging just what he estimated, not a dollar more. Atop that, Eric even came back the next day to remedy something my girlfriend's astronomically stewpid boyfriend, that would be me, couldn't. It took Eric four minutes. Be careful. There are many glad-handing conmen among plumbers, as there are among electrical and other contractors. Eric Jones is not among them. He should serve as exemplar of his profession, be a regular on This Old House and Ask This Old House. Anyone long in business knows people are quick to complain, slow to praise. So please let my accolade for Eric serves as proxy for all the others this gentleman has helped but who never bothered to thank him. Eric Jones from Rooter Hero is the man of the hour, the plumber you want. Two thumbs way up, a solid 10.

My kitchen sink was clogged for about 1 week since having a 75ft snake through a promotional…read moreplumbing service (not disclosing what company lol) did not work (it had stopped maybe 50ft in and while being retracted, lots of black sludge flew out). During that time, I had broken some copper fitting pipe parts underneath the sink so I did not put them back together to make sure it worked. Luckily, things happened for a reason so I bought new hard plastic pipes to replace everything but water was still slowly flowing out of my dual kitchen sink. I remembered the person who did the snake mentioned it might be time to get a new mainline pipe which meant breaking the walls and slab since I don't have a crawl space equating to 15-20K or an epoxy pipe lining to make it good as new again for 8K; I have no money for any of that so I googled "best ways to unclog a kitchen sink if 75ft snake fails" and was recommended hydro-jetting from AI. I then searched hydro-jetting Livermore and was recommended Diablo Hydro-Jetting immediately on my mobile phone where I was able to view both their website and Yelp reviews before calling 925-277-0200 on a Sunday evening. Fortunately, Jeff answered my call even while eating dinner who reassured me that he was 100% sure that my kitchen sink can be unclogged since they can blast it up to 500ft and if there were to be any complications that the competitive pricing comes with the drain inspection camera as needed. I truly appreciate Jeff's Team; Jose and Alex for taking on this difficult task. Jose was hydro-jetting my kitchen sink while communicating with Alex who was controlling the unit by the van. Initially, Jose and I feared that the black sludge would appear since pushing water with water and it was in fact what had happened where it was caught in a big metal container underneath the kitchen sink. Jose immediate told Alex to turn off the unit and requested to get the portable compact hydro-jet vac to clean out the container before resetting then restarting a 2nd time from the top with the vac on to catch everything as it goes. Then with some luck, we were able to hear the water flowing after it was unclogged, the sound of success! Jose then proceeded to check my cleanout area which was located outside of my house, opened it and made sure that the same sound we heard in the kitchen was heard there as well. And to ensure that my kitchen pipes were clean, Jose went ahead and did the hydro-jetting a couple more times just in case and even had Alex bring cleaning solutions to help wipe away some black sludge that flew to the side of the cabinet wall. The whole process took about 1hr and the invoice has a limited 90day service warranty guaranteeing against future clogs from reoccurring. This was the best investment I made highly recommended and I am very grateful for Jeff, Jose and Alex; they never upsold me anything and they truly are professionals in the field strictly hydro-jetting and nothing else, established in 1994 with over 32yrs of experience! Thank you once again Jeff from Gordon, my kitchen sink is flowing like Jeff Gordon the NASCAR champ!

Needed two drains cleared at my office building, called Jeff, Francisco came out the next week, did…read morea great and efficient job, at a reasonable price. A pleasure to deal with Diablo Hydro Jetting, you cannot go wrong. Highly recommend.

Great job and will use them every time we need a plumber. Here on time, very nice plumber, glad to…read morefind someone in Martienz close to my home. Thanks, Absolute , Jimmy Lujan

Absolute Plumbing is one of the worst plumbing companies in the Bay Area. We hired them to fix a…read moreleak at a Grundfos recirculating pump connection. Two technicians arrived, and I showed them where the pump was leaking. One technician removed the leaking gasket. They asked me to pay for and order the gasket, which took a week, and asked me to pay $527 for less than one hour of time, which I paid for the first visit. They sent a new technician to install the new gasket a week later, but the new technician didn't know what to do and left in a hurry. I called the manager, who accused me of being anti-immigration, which is false since I speak some Spanish and often hire immigrants. They emphasize "Diamond Certified," which doesn't mean anything since they cannot repair anything. Absolute waste of time and money.