10/10. He took the time to troubleshoot and fix a problem for me at 4pm on a Friday. For free, on the phone, just to be helpful. Turned out the gas had been cut off via the earthquake valve. Told me how to reset it. In-laws got here today to stay for the weekend, and this probably saved me a divorce, too. read more

Great service and quality work! They switched out my Rinnai tankless water heater for Navien NPE-240A2 with no issues.

I had a water heater crisis, and the Providence team was so helpful. They came out same day and fixed it quickly! The plumber Ian explained everything to me and made me feel so much better. Price was better than the other 2 quotes I got! Thank you Ian, Andrew, and Jeremy. read more

We had radiant heat installed by a different company December 2024 - long story short, the job was very poorly done. A neighbor recommended Anthony from Providence Water Heaters. What a difference! They were so professional, communicative and knowledgable. They showed up when they said they would and got the job done before Christmas and despite an injury to a team member. After work commenced more items were discovered that were not up to code making the job even bigger yet they still got the job done within a reasonable time. Also, Anthony took my concerns and questions seriously and gave thoughtful answers and tried to work with me on correcting the previous installer's mistakes. Anthony , Andrew and the rest of their crew were a delight and a great experience. I HIGHLY RECOMMEND THEM. read more

After years going for the lowest costs, i have grown to appreciate companies like Providence who provide value. Changing from gas to electical water heating can be complicated. However, they walked us though the electrical improvements and, most importantly, the rebates: He did all the paper work. Yes, it was more up front but you will find out that with the rebates, the cost was the same as gas. Now, zero gas bill! You will be pleased with the service during, before and after the work. 10 stars not a option, so 5. read more

Providence installed a tankless for me which involve removing an existing water heater housed in a unit on the side of the house which also had to be tore down. They took everything away. They were tidy they were polite. They were professional, the water heater itself is a work of art. I'm very impressed with this company. I will have them do more work for me. read more

In a nutshell Providence Water Heaters is excellent. To replace our existing 15 year old gas tank water heater with an electric heat pump water heater and move the location from an external closet to the garage: Anthony came out, evaluated, saw what needed to be done and the next day gave us a quote. He has also taken care of the local (PG&E) and State Environmental incentives/rebates and will also take care of the inspection. Since we required an electrical 240 volt connection prior to installing, he recommended an excellent electrician, whom we have since used on other projects. On the day of the installation he came out with a crew of two more. I never had qualms of about asking the crew questions while they were working, to which they were helpful. Disconnection and removal of the old gas tank water heater, plumbing work under the house, installation of the new heater, electrical/plumbing connection, and set up were complete in less than 5 hours. read more

Fantastic communication and service. Very happy with the service and with the work replacing our tankless water heater. Smaller independent company, but owners are high character and we would highly recommend them! read more

I want to convey my heartfelt gratitude to all the members of Providence Water Heaters team all who worked competently, and tirelessly - who I met by their first name Anthony, Andrew Lal, Jeremy, and one other person - to make world a better place for individuals like me. THANK YOU ALL VERY MUCH. read more

Anthony and his crew at Providence Water Heaters installed a tankless water heater for me about 6 months ago, to replace our old hot water tank that was inefficient and leaking. They showed up on time, worked through an issue that came up, and had the tankless unit up and running by the afternoon. They did an excellent A+ installation using high quality copper connectors designed to last and it looks very nice and tidy. The plumbing is setup for easy maintenance connections. They returned a couple of times to add an accessory and adjust the drain connection. I had already paid for the job, and they still returned in a timely manner, arrived on-time, and completed the work in less than an hour, and it was good work. They also made minimal cuts into the drywall, which were easy to patch. This is EXCELLENT Customer Service. The overall job was very well done and Anthony is great at communicating and customer service. I highly recommend them. read more

Providence Water Heaters - Water Heater Installation/Repair Near Me - Walnut Creek, California

Our water heater stopped working/started leaking. It was quite old. After a brief discussion with Anthony we settled on a replacement and less than 24 hrs later, our new water was installed and working great. The 2 installers were professional, careful and pointed out a number of things that had been done incorrectly in the past and remediated all of them except for some ductwork which was beyond the scope of today's visit. I highly recommend these talented professionals! read more

Anthony and his team were extremely responsive and professional in replacing our tankless water heater. We knew our boiler was going on 20 years and reaching end of life, but it was still a shock when it suddenly failed--in the middle of a cold snap, no less. Anthony quickly answered our quote request and was able to provide a quote same-day based on photos, home dimensions, and a few part numbers. The crew showed up right on time and worked for 12 straight hours to get our system set up. They are even going the extra mile to get our faulty Nest thermostats reconnected at no extra cost (we have a radiant heating system). I'm glad we trusted Providence with this important repair and recommend their team without hesitation. read more

Needed a replacement water heater after a leak. We decided to go from tank to tankless, which was a big change. PWH gave us the lowest quote, explained why the bells and whistles the competitors wanted to charge were unnecessary for our situation, and how they could do the install with minimal modifications. They then did the install quickly (which was key - we had no hot water). We have had one customer service question since then - which was handled same-day. 5 stars. read more

Providence came out to fix an issue with my Navien tankless water heater. Other so called "tankless experts" attempted to fix this issue but Providence, a certified Navien specialist, arrived quickly and promptly diagnosed the issue and repaired it within a matter of minutes. I learned more during this visit than all of the other attempts by other plumbers combined. I highly recommend them as a service provider and would use them again for other work. read more

Being part of a HOA, we went through a long bid process and Anthony was very patient and stood by his Navien Product. I'm super pleased with the units we installed and the fact that we went with the Navien vs inferior versions even thought they are a bit higher priced. Anthony came and installed the units outside our building as they are very well insulated. Things have been working great ever since. read more

I had a very old water heater that was on it's last leg. I reached out to Providence water heaters and received a prompt reply from Anthony to set an appointment. Andrew carried out installation of one of the latest Navien tankless units to replace the old one. The whole process from initial contact to install was smooth and easy. Excellent communication and quality of work. I would highly recommend them read more

Working with Anthony and his team was a pleasure and the price was very fair. Excellent customer service. He contacted me within minutes and I received a new Water Heater the same day. I highly recommend Providence Water Heater. read more

Our experience with Providence Water Heaters has been excellent. Anthony devised an excellent solution to dramatically reduce our hot water usage, and installed a new recirculation pump two years ago. When there was a minor equipment issue recently, Anthony was immediately responsive, and worked with the manufacturer to replace the faulty equipment (under warranty, at no cost!). Anthony is highly professional, efficient and very personable -- great to work with. Richard S. read more

There's a reason Providence Water Heaters has a bunch of 5-star reviews -- they're responsive, know what they're doing, and are thorough. I called because of an error code on my tankless water heater. The person I spoke with immediately knew what the code meant and arranged for a visit the next day. Andrew arrived as schedule and replaced the faulty part under warranty. He also checked out my entire water system and tuned it for optimal performance, removing a lot of debris that gathered during construction of my condo. read more

Anthony is extremely knowledgeable, friendly, committed, professional, communicative and punctual. We had to replace our water heater with a tankless option and a manufacturing defect caused us problems with the new system for weeks. Anthony worked tirelessly during this time to help us find a fix, making multiple trips and spending hours to no end fixing the system. He interfaced directly with the manufacturers, the suppliers and even the inspectors making this an entirely hassle free experience for us. When we moved homes, Anthony readily took on two new jobs for us, despite him having to travel a fair distance. It is this level of commitment that makes us feel so comfortable reaching out to him when we need help. He inspected our entire plumbing system in the new house, made recommendations, and installed small systems to improve the efficiency of hot water circulation in our new home. And to beat it all, his prices are amazing! His level of commitment to solve a problem once he takes it on is extraordinary! If you ever find yourself needing repairs or even advice around plumbing, do yourself a favor and reach out to Anthony - rest assured, he will fix your problem! read more

Came home from work to find my water heater leaking. Anthony responded immediately to my request and was able to find someone to come out 1.5 hours later for a repair. Andrew arrived on time and was very professional, made a quick repair, and explained my options for a longer term solution. Highly highly recommend and I will definitely use moving forward. read more

Our Navien tankless water was acting up on a Sunday night. I didn't know what to do so I called our rooter plumber for a referral. He recommended that I call Anthony at Providence Water Heaters. I called Anthony. I assumed I would get his voicemail. Anthony answered right away. He was very professional and easy to speak with on the phone. I texted him a few pics of our heater. He had Andrew come out to look at it and assess the situation. I am not familiar with tankless water heaters. Andrew was fantastic. He was very patient with me, and he showed me how our system worked. Andrew explained the issues to me in clear layman's terms. It turned out that they specialize in Navien water heaters. He answered all my questions and then he worked his magic. He was very thorough and professional. He cleaned it and replaced some valves. When he finished, Andrew showed me how to maintain it. I am going to schedule them to come out for annual cleaning and maintenance. If I run into another issue again, I will definitely call Providence. If you need water heater services, I highly recommend the team at Providence Water Heaters. I would give them 10 stars if I could. Thank you, Anthony and Andrew. Our family really appreciates your professional and help. read more

Anthony and his partner just installed a new water heater in our condo in Walnut Creek. They did a fast and very professional job with it. We had four contractors in front of them and each informed us how hard it will be to do the job. Some even came to get started but finally quitted. No so with the Providence guys. Minimum questions, everything to the point, quick price negotiations (gave us extremely competitive rates!!), 3 hours work and voila - the new heater is there and lsirs nice and tidy heating the water. Thank you guys!! read more

Providence Water Heaters - Water Heater Installation/Repair Near Me - Walnut Creek, California

We had a water heater go out, and the one we relaxed it with was going out in less than 2 years. We decided to look Into tankless this time around. Anthony came highly recommended. I called and he replied so quickly. Asked me a few questions and made it insanely simple. Once we finally decided to move forward I let him know. He came on time, was Super honest, and super clean and meticulous. As a small business owner, there's nothing more than honesty and Integrity when you're running a company. Anthony is above and beyond what I've experienced for so long. His quote was on point or better than anyone else. He delivered on his promises. His professionalism perfect. He's also a new dad, so understands time and schedules. He gave us suggestions, I never felt pressured if that he was up selling anything. Im so impressed with everything about our entire process. I had begged him to branch out into more than water heaters and floors, I would love for him to do more in my house! read more

Outstanding provider. We had a water heater failure at a very awkward moment. We called Providence, as well as two other companies. Anthony came over the same day, and gave us the most thorough and analytical advice of all the suppliers we saw (one of them we knew and trusted already). Because of Anthony's high quality analysis of our problem, we actually changed the specs of what we wanted to do. We ended up going with a significantly cheaper solution than we had originally planned for, on his recommendation, for reliability and longevity reasons. Anthony came back the next day for installation. He completed it quickly and efficiently. The location of the install is awkward and tight, certainly not ideal. Yet his setup was much cleaner and better laid out than the previous setup had been---as an engineer, I particularly appreciate that. Anthony also gave us additional tips, about sealing the location and monitoring it, that had not been mentioned by anyone. As for cost, while Providence was not the lowest bid, it was definitely not a very high one (comparatively), and I feel it provided the best value. I trust their advice and their services. In conclusion, I am impressed by Providence (and by its owner Anthony). They appear technically superior, and their advice made a big difference to us. I will recommend them to my friends and neighbors. read more

Anthony did a fantastic job. Clean work, very professional and very reliable. On a Friday night at 6pm (when they closed at 4), I called and left a message saying I was in need of a new water heater. Within minutes he called me back and asked me to take a picture of our setup and send it to him. I did and he called me back within 5 minutes with a quote. The next morning he was here before by noon with a new unit. No hassle, no up sell; just great work done timely so we weren't down long. Thumbs up! read more

Providence Water Heaters - Water Heater Installation/Repair Near Me - Walnut Creek, California

Anthony was excellent to to work with. In addition to installing our heat pump water heater, he is also knowledgeable about all of the rebate programs. And he also knows how heat pump water heaters work, which is a huge bonus. Some of the other plumbers can install the heat pump water heaters, but don't really understand how they work as compared to regular gas water heaters. Our new water heater is working great and my wife and I highly recommend Anthony and Providence Water Heaters. read more

Straight-forward work, no up-sell, prompt. The water heater started leaking only two years after installation (not their fault) and they had someone check it out within an hour of me calling and helped we get warranty coverage. read more

They were super helpful and friendly. We noticed our water was slowly losing heat and we were afraid it was going to go out completely. They came out quickly and repaired our tankless to get us back up and running, then returned later in the week to do a full maintenance service. Good communication and on time. Prices were very reasonable, especially considering how quickly they came out to help us. We will definitely be using them for routine maintenance in the future. read more

With an aging gas tankless H2O heater and an interested in evolving from gas appliances, we reached out to Anthony and Providence Water Heaters. From the original estimate to replace our system through the installation, the team has been professional and responsive to our many questions. We truly value communication and here Anthony excelled in providing thoughtful explanations to our questions. On the day of installation the team was excellent, addressing some of the issues with the previous water heater install and plumbing through the installation of the new heat pump water heater. We decided to use a duct to direct air flow for cooling during the summer as well as a recirculating pump installed. Every single aspect of the installation was really well done. We highly recommend Providence Water Heaters for their knowledge and technical skill, professionalism, as well as competitive pricing. read more

Came on a Saturday night---prompt, neat, reasonable and pleasant. Took care of details

We wanted to replace our old gas water heater with either a heat pump or a tankless one. We contacted Anthony who responded promptly, he came out to do an assessment and recommended the heat pump. There's a rebate on getting the heat pump water heater plus it is energy efficient. The installation process was smooth, afterwards they left the space very clean. Anthony kept us informed every step of the way, the installation, the rebate process, the inspection. He is very thorough, patient, great work ethics, and a very nice person. We are very happy we used Providence and recommend them highly. read more

Best repair experience I've ever had. When my ten year old tankless water heater stopped working late at night, I called four companies early in the morning. Anthony was the most responsive and only company that offered to fit us in the same day, which was late at the end of his day . He was so knowledgeable, direct and helpful. He quickly identified the issue and worked late to get us a replacement part and restore our hot water that evening. Anthony discussed a couple different options and made the process simple with great customer service, professionalism, industry knowledge, and superior pricing. Wish he covered more than water heaters, I can't recommend him highly enough. Call Providence for any water heater issues. You'll get trustworthy and timely service. read more

I replaced our 30 year old tanked water heater with a new instant water heater. Unfortunately the unit was functioning intermittently. As it was within 1 year manufacturer's warranty, I reached out to the plumber who installed it. The original plumber who installed my instant water heater got bought out by another outfit and they said they wouldn't work on the unit. Bummer. I reached out to Providence Water Heaters as they were listed as one of the manufacturer's certified installer in our area. Anthony communicated with me promptly and stated that they can send out a tech to review the condition to see whether a warranty would cover it. I sent him some installed pictures and serial numbers. Based on this, he thought that it was a known issue which will most likely get covered. He did also point out a couple of issues by the previous installer and provided a quote. I declined and he was very professional in accepting the decision and allowing the warranty repair to proceed without any added work. Additionally the tech discovered another issue that was generating excessive noise. They followed up with another warranty call and returned to replace the defective part once it was available. I really appreciate the honesty, and the professionalism. Thank you. read more

We had Providence install a Navien tankless heater last April and have been very happy with it. Anthony and his team were quick to remove the old 50 gallon heater and get the new tankless heater installed, up and running. We recently had some additional work for them and they were quick, responsive and a great price too. When searching for contractors price is great but for me customer service is very important. Providence was great on all accounts! I can't recommend them more. read more

My wife learned of Anthony at Providence Water Heaters thru friends who had glowing reviews. That earlier morning our tank water heater had failed and we didn't know how we would be accommodated thru a plumbing company. I called to three providers where Anthony received me by phone. His estimate was a great value and he made his schedule open that same afternoon. Anthony exceeded expectations on his arrival, attention to detail, and clean up. He answered all questions openly. We are delighted, and after a 35 mile bike ride thoroughly enjoyed a long hot shower :) We highly recommend this company. read more

Great company to work with! I emailed Anthony on a Saturday with a dead water heater issue in our rental condo in Walnut Creek. He called back that day. Seriously?? Who works on Saturdays except small businesses that focus on customers. He replaced the water heater on Monday morning at 8:00. He offered to replace it Sunday but hinted that he preferred to get a better quality water heater Monday first thing instead of the crappy big box store brands that would be available to him. My renter was super cool and within 90 minutes or so Monday of arriving, he had it replaced with a very good quality unit with new earthquake straps, new gas lines, new water lines, and all pressure relief lines run beautifully. I can't say enough of how good the finished job looks. Great job Anthony-keep up the great customer service! read more

Andre did a great job ripping out my old tank and installing a tankless water heater that met our needs. He left the place super clean and best of all got the heater mounted up nice and high and out of the way. So pleased! read more

Providence Water Heaters - Before and after tankless water heater installation - Water Heater Installation/Repair Near Me - Walnut Creek, California

We had issues with our water heater and Anthony was quick to respond in 10mins after sending him a message on yelp. He came by and temporarily fixed it but he recommended we change it soon due to to it being around 11years old. About 3-4weeks later we could feel the water was not as warm while taking a shower and raising the temp on the water heater didnt help. He was right about changing it soon so we called him to replace the water heater before it blows up. He made sure in not cutting corners and he replaced also the switches, parts of the pipes, and vent. He did a great job, keep it clean, and made sure all was good. I would recommend him highly for the job!! Thanks again Anthony!! read more

Our 23 year old water heater worked fine, but I wanted to get something new and more energy efficient. Anthony was the first person I spoke to who was able to intelligently walk me through the latest tankless technology, and asked for pictures over the phone to confirm our set-up. When I discussed my concern about added noise of the unit, he had me visit a working unit which quickly allayed my concerns. After a holiday weekend, and one half-day install later, we were up a running and feeling pretty high tech with a mobile-app enabled unit. Our Navien unit is awesome, but since our home recirculation needs are unique (two teens, summertime, crazy schedule), I had lots of questions. Anthony walked me through various work-arounds and even researched some ideas on how to meet our needs. If anyone in Lamorinda is looking to upgrade their water heater, I highly recommend using Providence Water Heaters. Thanks Anthony. read more

Providence Water Heaters - Water Heater Installation/Repair Near Me - Walnut Creek, California