This store sucks! The people that work there are not trained well and are lazy. They wonder around, don't ask if they can help and there is never enough people at the checkout and you have to wait forever to buy anything. Also the "designers" are a joke, they are uneducated on the products and aren't available half the time. Believe me I would like to give a better review if they only just put half an effort to help!!! read more

This was the worst customer experience I have EVER had. I will never shop at this franchise again. The store in the Colony has incorrect inventory counts and the store in Plano has a tough time answering the phone or interaction with public in general! read more

this place ridiculous. service 0 managers 0 loading 0. the store have really good deals but i wont ever come back to this branch. they treat you with not respect from the front to the back! read more

Won't be back. I have now been through 2 different projects with them where they either discontinue what I purchase or carry a completely different pattern when you return to purchase again. Save yourself the headache and go to a real store that is not peddling discount leftovers. read more

I called 7 times, each time pressing a button for another department just to get someone to answer. I let it ring each time till it hung up on me! Do they not want my buisiness? I am a busy person and have a very big company, when I need to find something I need to find it Now! The first 2 times I had to wait till the automatic answering machine finished its long drawn out slow speech about everything under the sun except what number to push to get a department to help me. It took almost a whole minute each time, then another minute or so to let it ring before it hung up on me! Why can't they just say for tile hit one, for address & directions hit two, for Covid 19 protocol hit three?! No, they tell you the address where it is located and which stores are next to it, then they tell you a long story about COVID-19 and what they do about it and that they only leave so many people in at a time and on and on... I DONT HAVE TIME FOR ALL THIS, and if I needed the address I would ask or then wait to push another number I am only calling to ask a question people!!!! read more

Decent quality and price. I wish it wasn't so far south on 75. I've been to this one and the one in the colony and they both were present to be at with a lot of options. read more

Jess was very helpful to my parents who went in for some new bathroom tile. She guided them through the store to find just the right slip resistant, always-looks-clean tiles, helped them determine how much they would need to buy, and load them up for checkout. Thanks Jess! read more

I have just finished my ordered here this morning. This store is recommended by my wood flooring technician. They have a great selection of all different colors and styles. The staffs here are very helpful. They walk me through some of different wood samples and colors, give me a good advice on how to choose the flooring that suit to my house overall setup along with curtain and wall colors. I don't have to wait long because they are all in stock ready for delivery. I can't wait to see my new flooring! The price is very affordable. I would recommend this store to my friend and my family. read more

Floor & Decor - Home Decor Near Me - Plano, Texas

I went to the store in Plano. You know when you find "The Guy"? You know the one that is knowledgeable, understands what you want and gets it done? Jake's that guy!! I give him 5 stars for his excellent customer service! Thank you Jake, I'm so grateful for your help! read more

I love this place - prices are reasonable and the selection unbeatable! Jessica Perkins patiently helped me select backsplash (absolutely beautiful) and grout (who knew there was such a large selection of grout)... read more

My Husband and I came into Floor and Decor on Alberta Drive in Dallas on 12/15/2020 wanting to pick up something for our back splash in our kitchen. We brought in a sample of our granite so we could try and get something that looked nice. We were having issues and so decided to wait on someone in your designer department. Both of them were busy with other customers. After waiting about a hour and a half and thinking about leaving a young lady by the name of Emily came up and asked if she could help. We told her what we were needing and showed her the sample. She started pulling samples off the shelfs and putting them to down to compare them to our granite. Needless to say we found what we wanted and then she asked if there was anything else that was needed to install. We asked her if we got our contractor on the phone if she would speak with him so we could get everything that was needed and she was happy to do that. We left the store with everything that was needed and Emily was more then helpful. You didn't have all that was needed so she called another store to have them check their inventory and they had the other 2 boxes that were need, had them put on reserve so that we could pick them up on the 16th. Emily was such a joy to work with and we felt good when we left. On 12/16 we went back to Floor and Decor and asked for Emily again. She was tied up with another customer and we told whom ever we spoke with that if she became available that we would be in flooring. There was another young man that helped us with flooring but once Emily was done assisting the other customer she came looking for us. Assisted the young man in loading the cart and both of them loaded the material in our vehicle. I want you to know Emily knows how to work and treat a customer and in my opinion is a GEM. I read the reviews below and all I have to say is if all employees were like Emily your store would have so much business that it would blow this store away in business and profit. I want to Thank Emily for all she did to assist us and I want Floor and Decor to know that she is one of the best individuals and a company could have a True Shining Gem. Emily, Thanks again for all you did for us. Merry Christmas and Happy New Year! The Cartwrights. read more

BAD, SERVICE, POOR QUALITY, SECONDS ONLY I purchased something here last week. I did not notice it had been opened. I returned with my receipt and the product...and they refused to refund my money. I am a contractor and will NEVER do business here again. Most of their tiles are very poor seconds . They are uneven, colors do not match, and are often damaged. Save your money and go elsewhere, where the business stands behind their products and what they sell. Example, Home Depot, Lowe's , Dal Tile, ProSOURCE....ETC. read more

Here's a shout out for sales associate, Chuck. My husband and I are doing a some home project. Chuck helped me select the tile appropriate for the scope of the project. He was patient with me and answered all my questions, even the stupid ones, with a good sense of humor and complete professionalism. Chuck is the walking definition and picture of customer service. If you need help with your project, ask for Chuck. read more

We had some water damage to our wood flooring that was purchased two years ago. I called the store to see if they still carried it. Aaron Hernandez answered the phone and went above and beyond in helping me try to not only locate the flooring within Floor & Decor but he was also trying to help me locate the manufacturer of the flooring. His customer service was above and beyond and I couldn't be more pleased. The world needs more employees like Aaron!! read more

Just spent a couple of hours selecting and purchasing tile for two bathrooms. Great selection! Jake helped us the way very polite and knowledgeable! From helping with selections loading up on flat beds to helping loading up the car he was great!!! read more

Worked with a lady named B.J. She was very helpful and knowledgeable. I will definitely visit this location again and hopefully she's there to assist me again. read more

Ryan V. Was the man. Really took his time to help us out at 830, 30 mins before they closed. Un-rushed, experienced, and courteous. Will come back for countertops soon. read more

Betsy C. 8/25/2018 We are in the process of updating 2 bathrooms & a study. We walked in Floor & Decor & were so very confused due to the number of choices we had when BJ came to help us. She was extremely patient and very knowledgeable in answering all our questions & helped us narrow down our choices. We went home to match up the samples we took & returned the next day to purchase the order only to find out that BJ had just went to lunch but FITZ was assigned to help us. He too was a big help in directing us to all the items we needed to complete the order. Can't say enough about both BJ & FITZ!!! GREAT customer service. read more

Lilian saved my life. I had been looking FOREVER for kitchen tile and backsplash. She stopped what she was doing to help me solve my tile searching misery. Lilian you are the best!!! Thank you so much. read more

Ok, let's be honest. . . when Floor and Decor first started out here, everybody thought they were a cheap brand. Nonetheless, we bought a houseful of porcelain floor tile and were very happy with it -- and with the price. Now we are finally remodeling our master bath and we need shower tile and tub surround tile. We went to Home Depot and Lowe's, and other tile stores, but the tile was all really cheap quality compared to what we could get at F&D. It was F&D hands down. We are still rockin' the Tuscan look and that colorway is hard to find, so we got some marble tile. The contractor said "take it back, too many issues with marble tile in a shower." So we did. Returns were completely painless. Jerick helped us with the return and he couldn't have been nicer or more helpful. We ended up going to Daltile because they had a compatible color subway tile, so the shower will be low-maintenance but boring. We would have much preferred to get F&D tile, but we have one more bathroom to remodel, so maybe. Jerick is the man! read more

Wow! The most unpleasant experience ever! We ordered cork flooring a month in advance and was told it would be received in 7 days. Not the case at all. We call 3 weeks after our order to see what's up. Nobody has any answers why our material has not arrived. We make calls and no one calls back. Turns out our material is sitting in a warehouse and no one knows who it's for. It took over a month for us to receive our material and even still they insisted we needed transitions which we did not receive. They let us order $600 worth of the wrong underlay. All in all these people don't know much about flooring and have very little communication skills, NO problem solving skills and costumer service down right sucks! Would absolutely not return . They blew it it BIG! read more

My husband I came here to look at flooring. We are trying to decide what kind of flooring to do. John really answered so many of our questions and helped us with our decision! He was amazing and patient! We narrowed our decision down and we are 99% sure we will buy here. read more

There is plenty of tile to choose from. But do not expect anyone to help you! The people working in this store are not bright and not helpful. The checkout process is particularly painful as they have to manually check all stock and don't appear to have any inventory system on their point of sale system. read more

Floor and Decor recommended that I use a company owned by "Luna". I hired them in June and it is November and the work is still not done. The workers destroyed my property and possessions and the owner just hangs up on me and ignores my calls. I STILL DO NOT HAVE A KITCHEN!!! Floor and Decor GAVE me their business card and recommended him because he brings them business but they DON'T CARE about his poor business practices!!! I told them and they are STILL recommending this guy! read more

Good products. Nice people working the store but No support. Message sent goes unanswered by the manager AND regional manager. May have better luck buying elsewhere. read more

I went to this place today and their customer service was horrible. No one would help me. They didn't know what I was talking about or how to find the answer. One guy left me at the service counter and never came back!! Rude!!!! Horrible experience. Will NEVER go back!!! read more

I cannot tell you how helpful Sally and everyone that I have encountered at Floor and Décor in the past few months. Sally really went above and beyond for our needs. The cashier and returns are easy and for the most part friendly but Sally in the design section was very helpful to a mom with two small kids alone. Best service. I highly recommend them and SALLY! We have purchased tile and laminate floors and we are happy with our products. read more

We've purchased tile, hardwoods, molding, and more many times here for restaurant projects, home projects, etc... Quality of product is always top notch and staff is sufficient if you know what you are doing. We just purchased the most beautiful marble tiles for our bathroom for an untouchable prices read more

Love their selection and prices; their customer service is awful. Because of which, I will do all can to avoid going to this store. I would rather pay more with great, friendly service than save money to be treated subhuman, cursed and belittled. read more

Angela and the other associates at the Pro Desk keep me coming back for all of my client's needs and orders. With Angela taking care of me, I know that my visit will be short, concise, and allow me to get back on the job site with materials in hand. Because of this, I will drive out of my way to visit the Plano store; the extra drive time is offset by the quick service. Striker Home Design will definitely continue to provide the Plano location with our business. Thanks for all you do! read more

BJ at the Plano location is awesome and super helpful! She spent 2 days with my elderly Dad helping him get everything he needs very patiently. If you go there ask for BJ! read more

Large selection of products, but the signs are deceptive. Pay attention to cost of items. Sign says one thing, and when you check out expect to pay much more. read more

They have good prices and an amazing selection. The only issue there is NEVER enough staff to check customers out. Every time I go there I wait regardless of the time of day. It seems like it would make sense to train the floor people on the register. I also ordered trim and they never told me it came in. If you need limited service but know what you want already its a good place to go. read more

I Shop at this location frequently for business/personal. Someone is always asking me if i need help. Great customer service. This week Alex did a great job helping me load and Denise took very good care of me on a return and purchase. Great group over there. read more

Great service but products are hit and miss. Purchased floor tiles for 2 kitchens and once installer had half way installed, learned the boxes had a grade and b grade tiles that were very uneven in color and thickness.Ruined my projects!! I should have been warned. I had no idea they could do this... read more

I have used Floor & Decor for several flooring projects and found fabulous products and had fabulous set, especially from Christian and Brisha! read more

I was in here yesterday and in the 15 minutes I was in there I was sweating profusely. The employee that helped me was also dripping wet and had body odor because of it. When I inquired as to whether their air conditioning was working I was told it had been out for months. How do these companies get away with this? It was 90 degrees in there. Needless to say they lost my business and Lowe's gained it. Get real....this is Texas. It was so uncomfortable in there! read more

They have all sorts of tile and flooring, but have very little to no customer service. There are not enough people working at the front desk checking out, and frequently, the people that are ignore customers waiting in line. All in all, I would recommend this place only because of their selection for tile and flooring, but otherwise would advise people to avoid this place. Update- Since I've last been here, they have added two more checkout stations and seem to be amply staffed. The selection is great as always, and with the addition of more staff and checkout stations, Floor and Decor is definitely improving and has become a place I would recommend. read more

As shown by my rating, I am a fan of Floor Decor. We have gotten our flooring materials from them twice. What I am appalled about is something that is So common sense that I just had to voice my compaint somewhere so that if others are experiencing the same thing (because its happened at the Dallas store also), then perhaps others will speak up and this matter will be addressed by the company!! In this day and age, we are all short on time, and in a hurry. There are generally only two cashiers up front ringing up customers, so I get that there is always ome waiting involved. However, it just blows my mind that the cashiers and the managers on duty do not have a clue about what is BASIC retail etiquette! When the lines get backed up for whatever reason, and a third cashier opens up a register, IT IS COURTEOUS AND EXPECTED FOR THE CASHIER TO TAKE THE NEXT PERSON IN LINE (WHO HAS BEEN WAITING A LONG TIME) FIRST!!! RATHER THAN THE PERSON(S) WHO JUST GOT IN LINE BEHIND THAT PERSON!! Floor and Decor employees SHOULD EXPLICITLY DO this because in this day and age of ME ME ME, people are just not going to have the human decency to do the right thing!! This is a REAL turn off to someone who has spent $10, 000's of dollars in product from your company twice. STEP UP Floor and Decor and fix something that is SO easy to address because there are just too many choices out there to be treated so poorly! read more

One word....Kaity!!! She's amazing. We definitely wouldn't have gotten through this massive project with our heads on straight without this gem!! Thank YOU Kaity for your knowledge, concern, talent and kindness. You have been a huge blessing to us read more